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Hotel Spa Santa Ana

Property class: 3

Photo gallery for Hotel Spa Santa Ana

A woman in a pink swimsuit sitting by a bathtub in a modern room with a view of a pool and a wooden staircase.
A woman in a pink swimsuit sitting in a bathtub with a large abstract painting behind her.
A reception desk at the Grand Hotel Santa Ana with a clock, a digital display, and a reception counter.
A woman walking on a cobblestone street, pulling a suitcase.
A wooden staircase with glass doors leading to a room with a blue accent wall.

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Business services
The current price is AU$101
15 Aug - 16 Aug

Explore the area

View map
Pdte. Córdova, Cuenca, Azuay
  • Place, Calderon Park
    ‪2 min walk‬
  • Place, New Cathedral of Cuenca
    ‪3 min walk‬
  • Place, Río Tomebamba & Calle Larga
    ‪7 min walk‬
  • Airport, Cuenca (CUE-Mariscal Lamar)
    ‪11 min drive‬

Room options

View all photos for Queen Room

A neatly made bed with white linens and a stack of folded towels. There is a small wooden nightstand with a bottle and glasses on it, and a wall-mounted light fixture above the nightstand.

Queen Room

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Double Room

A person sitting on a bed in a room with wooden paneling and a wall-mounted light fixture.

Superior Double Room

  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Large Single Bed
  • Free Wi-Fi

View all photos for Triple Room

A hotel room with two beds, a nightstand, and a vase with flowers.

Triple Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Quadruple Room

A hotel room with a neatly made bed, a white rose on the pillow, and a nightstand with a vase of flowers.

Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 3 Single Beds
  • Free Wi-Fi

View all photos for Suite

A compact room with a bed, a small dining table with chairs, a kitchenette, and a red accent wall.

Suite

  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

About the area

Cuenca

Hotel Spa Santa Ana puts you in the heart of Cuenca, within steps of Calderon Park and Convent of the Assumption. Highlights at this hotel include a restaurant, an indoor swimming pool and a steam room. .This pet-friendly hotel offers free WiFi in public areas, a business centre and concierge services. Additionally, you'll find laundry facilities, a 24-hour front desk and a games room. Each morning buffet breakfast is served between 7:30 AM and 9:30 AM. .Places within a 5-minute walk of this 3-property class Downtown Cuenca hotel include San Francisco Plaza Market and New Cathedral of Cuenca.

What's nearby

  • Calderon Park - 2 min walk - 0.2 km
  • New Cathedral of Cuenca - 3 min walk - 0.3 km
  • Convent of the Assumption - 3 min walk - 0.3 km
  • Río Tomebamba & Calle Larga - 7 min walk - 0.6 km
  • Alejandro Serrano Aguilar Stadium - 12 min walk - 1.0 km

Getting around

  • 14n - Antonio Borrero Station - 6 min walk
  • Gaspar Sangurima Tram Station - 12 min walk
  • Cuenca (CUE-Mariscal Lamar) - 12 min drive

Restaurants

  • ‪Chocolateria Dos Chorreras - ‬4 min walk
  • ‪Raymipampa - ‬3 min walk
  • ‪hostal | bar yakumama - ‬3 min walk
  • ‪Coppelia Restaurante - ‬1 min walk
  • ‪Mansion Matilde - ‬3 min walk

About this property

Hotel Spa Santa Ana

Hotel Spa Santa Ana offers its guests an indoor pool and a steam room. There's a restaurant on site. A business centre and 80 meeting rooms are available.

Public spaces have free WiFi. An arcade/games room, tour/ticket assistance, and concierge services are also featured at Hotel Spa Santa Ana.

This 3-star Cuenca hotel is smoke free.

  • 30 guestrooms or units
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Lift
  • No smoking on site
  • Dining venue
Hotel Spa Santa Ana offers 30 accommodations with an iron/ironing board. 32-inch LED televisions come with satellite channels.

Bathrooms include a shower with a rainfall showerhead. This Cuenca hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and in-room massages can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available from 8:00 PM to 8:00 AM; USD 5 per night; reservations required
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 9:30 AM for a fee: USD 5 for adults and USD 5 for children
  • A restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Indoor pool
  • Steam room

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 80 meeting rooms
  • Business centre

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 15 accessible parking spaces
  • Handrails in hallways
  • Lever door handles
  • Lift (155 centimetre wide door)
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways (157 centimetre wide)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

Food and drink

  • Restaurant dining guides

More

  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday:
  • Indoor pool
  • Hot tub

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 10 and a deposit of USD 50 per stay
  • Only dogs and cats are allowed
  • Maximum 1 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 5 for adults and from USD 5 for children
  • Nearby parking fee: USD 5 per night (66 ft away; open 8:00 PM to 8:00 AM)
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 20 per pet (varies based on length of stay) plus a one-off USD10 cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

Property is also known as

suites y spa Santa Ana
Hotel Spa Santa Ana Hotel
Hotel Spa Santa Ana Cuenca
Hotel Spa Santa Ana Hotel Cuenca

Frequently asked questions

What is the cancellation policy at Hotel Spa Santa Ana?

Hotel Spa Santa Ana offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Spa Santa Ana?

As of 13 Aug 2026, prices found for a 1-night stay for 2 adults at Hotel Spa Santa Ana on 15 Aug 2026 start from AU$101, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Spa Santa Ana have a pool?

Hotel Spa Santa Ana has an indoor pool.

What makes Hotel Spa Santa Ana a romantic place to stay?

Romance packages, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hotel Spa Santa Ana.

Does Hotel Spa Santa Ana serve breakfast?

Sure does, buffet breakfast is offered daily from 7:30 AM to 9:30 AM.

Is there a free airport shuttle available at Hotel Spa Santa Ana?

No, Hotel Spa Santa Ana does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Spa Santa Ana?

Yep, you can grab a meal at Hotel Spa Santa Ana's onsite restaurant.

What time are check-in & check-out at Hotel Spa Santa Ana?

Check-in begins at 2:00 PM. Check-out time is noon.

Hotel Spa Santa Ana Reviews

Reviews

6.8
Rating 10 - Excellent. 9 out of 29 reviews
Rating 8 - Good. 4 out of 29 reviews
Rating 6 - Okay. 7 out of 29 reviews
Rating 4 - Poor. 5 out of 29 reviews
Rating 2 - Terrible. 4 out of 29 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and very polite.
Stayed 2 nights in Jul 2022
Verified review

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cuenca stay

I liked my stay in this hotel. Good service, pro stuff.
Stayed 1 night in Nov 2022
Verified review

4/10 Poor

Ricardo

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is very pretty, very nice staff. Those are the only compliments that Ican give.
Stayed 2 nights in Sep 2022
Verified review

6/10 Okay

Isac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa, jacuzzi and pool not included in the prize for the room
Stayed 1 night in Jul 2025
Verified review

4/10 Poor

Javier

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is NOT a 3 star hotel or even close to it. Really felt more like a Hostal to be honest. Super noisy-bring ear plugs. Area is great though and right in the middle of it all.
Stayed 1 night in Sep 2023
Verified review

6/10 Okay

edwin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Breakfast didnt get serve what I need make me wait for a long time for nothing. The rest everything was good and clean.
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
The spa facilities not working, pool looked dirty.
Stayed 1 night in Jan 2023
Verified review

4/10 Poor

Leon

The place is nothing like in the promotional photos, the room was small, not enough towels, TV didn't work, window is indoors so no sun light and ventilation, extremely noise due to the fact that rooms are very close to each other and the noice comes from other rooms, from the corridor, from the main entrance, etc. We couldn't sleep all night due to noise neighbors. Limited facilities with a lot of inconveniences.
Stayed 1 night in Nov 2025
Verified review

4/10 Poor

Melina

Disliked: Cleanliness, amenities, property conditions & facilities
Habitación húmeda, fria, con polvo. Deben incluir cobijas más abrigadas en la cama, las solicité y no me ayudaron.
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Verónica

Disliked: Staff & service
No respetan la tarifa de la app. Me cobraron un adicional, por un niño que lo inclui al momento de reservar.
Stayed 1 night in Sep 2024
Verified review

6/10 Okay

fran

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
la piscina , hidro masaje deberían estar en mejores condiciones. De ahí el lugar me parece muy bien para pasar una noche.
Stayed 1 night in Aug 2024
Verified review

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities
La ducha estaba tapada y el lava manos. Nunca lo arreglaron. Pedí un día más y luego de darme una tarifa; la subieron casi al doble
Stayed 3 nights in Aug 2024
Verified review

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Casi casi

La habitación un poco pequeña pero con lo básico, me hubiese gustado contar al menos con una botella de agua en la nevera, que aunque tenía estaba vacía
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

Odette

Liked: Staff & service, property conditions & facilities, room comfort

Entrada a piscina

Atencion buena Espacio agradable Solo k el area de entrada a la piscina estaba llena de agua
Stayed 1 night in Feb 2023
Verified review

2/10 Terrible

Jaime

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nooo me gusto nada pues ,llegamos y en el baño solo havia un Rollo de papel higienico casi por terminar,en la cama 2 toallas enrrolladas,humedas,y sucias,baje y Reclame y mejor dieron unas secas,y luego tenia que madrugar a viajar y nooo huvo agua ni para lavarse la cara,y el precio de estadia,superior a otros que he estado en cuenca ,con mejor servicio y mejor atencion me senti Robado pues cobraron por adelantado,ese citio es una porqueria
Stayed 2 nights in Dec 2022
Verified review

6/10 Okay

NORIEL

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Malestar en el momento de confirmación de la reserva, el cuarto estaba con la ventana del baño rota por donde entraba el frio.
Stayed 2 nights in Aug 2022
Verified review

10/10 Excellent

Hector Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Feliz estadía

Excelente atención. La señorita recepcionista, Catalina, muy amable y dispuesta a brindar atención y ayuda en el momento requerido. Espero pronto regresar…
Stayed 4 nights in May 2022
Verified review

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
tranquilo
Stayed 3 nights in Apr 2022
Verified review

10/10 Excellent

LUOFENG

Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Juan

Liked: Property conditions & facilities
Stayed 13 nights in Feb 2025
Verified review

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Yael

Stayed 2 nights in Jan 2025
Verified review

2/10 Terrible

Augusta

Stayed 2 nights in Jun 2024
Verified review

6/10 Okay

Maria

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Verified review

4/10 Poor

CARLOS FERNANDO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023