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San Rocke House Hotel

Property class: 3

Photo gallery for San Rocke House Hotel

A room with two beds, a wooden door, and a brick wall.
A brick building with the sign "SAN ROque HOTEL GALERIA" and multiple windows with decorative iron grilles.
A person sitting on a sofa in a room with a stone wall and a wooden shelf.
A balcony with a green umbrella, a wooden ceiling, and a wall-mounted light fixture.
A restaurant interior with wooden tables and chairs, a bar area with a menu, and a stone wall with artwork.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Laundry room
  • Room service
  • Housekeeping

Explore the area

View map
Calle del Farol y Avenida 12 de Abril, Cuenca, 010102
  • Place, Calderon Park
    ‪12 min walk‬
  • Place, New Cathedral of Cuenca
    ‪12 min walk‬
  • Place, Río Tomebamba & Calle Larga
    ‪15 min walk‬
  • Airport, Cuenca (CUE-Mariscal Lamar)
    ‪14 min drive‬

Room options

View all photos for Deluxe Double Room, 1 King Bed

A neatly arranged hotel room with a bed, a desk, and a chair.

Deluxe Double Room, 1 King Bed

  • 26 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Twin Room

A room with two beds, a wooden floor, a brick wall, and a window with wooden shutters.

Club Twin Room

8.0 out of 10
Very good
(1 review)
  • 26 sq m
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Superior Room, Balcony

A bed with a white and yellow bedspread, a black headboard, and a wooden door with a brick wall.

Superior Room, Balcony

  • 30 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Quadruple Room, Terrace

A hotel room with two beds, a wooden dresser, a television, a window with curtains, and a bedside lamp.

Family Quadruple Room, Terrace

  • 35 sq m
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Superior Quadruple Room, Multiple Beds, Connecting Rooms

A hotel room with a large bed, a wooden headboard, a television mounted on the wall, and a window with curtains.

Superior Quadruple Room, Multiple Beds, Connecting Rooms

  • 42 sq m
  • Sleeps 5
  • 1 King Bed and 2 Large Single Beds
  • Free Wi-Fi

About the area

Cuenca

San Rocke House Hotel places you in the centre of Cuenca, within a short 5-minute stroll of University of Cuenca's Orchid Garden and Museum of Extreme Art. Highlights at this hotel include free daily breakfast and free self-parking. .This hotel has free WiFi in public areas, concierge services and a 24-hour front desk. Other amenities include a coffee shop/cafe, a snack bar/deli and laundry facilities. Free English breakfast is available daily between 7:30 AM and 10 AM. There's also free parking nearby, along with the convenience of an airport shuttle. .Sights within a 10-minute walk of this 3-property class Downtown Cuenca hotel include Museum of Modern Art and Casa de los Arcos Art Museum.

What's nearby

  • University of Cuenca's Orchid Garden - 5 min walk - 0.5 km
  • San Sebastian Plaza - 9 min walk - 0.8 km
  • Calderon Park - 12 min walk - 1.0 km
  • New Cathedral of Cuenca - 12 min walk - 1.0 km
  • Río Tomebamba & Calle Larga - 15 min walk - 1.3 km

Getting around

  • 14n - Antonio Borrero Station - 18 min walk
  • Unidad Nacional Tram Station - 18 min walk
  • Cuenca (CUE-Mariscal Lamar) - 8 min drive

Restaurants

  • ‪Frutilados - ‬8 min walk
  • ‪Café San Sebas - ‬6 min walk
  • ‪Lumanka Concepto Y Sabor - ‬9 min walk
  • ‪Chuzos De La Remigio - ‬8 min walk
  • ‪Pollos de la remigio - ‬8 min walk

About this property

San Rocke House Hotel

There's a coffee shop/cafe on site, as well as a snack bar/deli. Free breakfast is served daily. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. A terrace, gift shops/newsstands, and tour/ticket assistance are also featured at San Rocke House Hotel. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Cuenca hotel.

  • 12 guestrooms or units
  • English breakfast (free)
  • Deli
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • Smoking in designated areas
  • Microwave in a common area
  • Fridge in a common area
  • Water dispenser
  • Coffee shop
San Rocke House Hotel offers 12 accommodations with complimentary bottles of water and free toiletries. Beds feature premium bedding. Flat-screen televisions come with premium cable channels.

Bathrooms include a shower with a rainfall showerhead. Guests can surf the web using complimentary wireless Internet access. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 100 metres
  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Onsite parking options include a garage

Food and drink

  • Free English breakfast available daily 7:30 AM to 10 AM
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Shared refrigerator
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • Hardwood flooring in room
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • Banquet hall
  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Connecting rooms available
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive smart lock details
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between 16 February and 17 February.

Access methods

Staffed front desk, smart lock

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 12 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: USD 12 (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, cash and mobile payments. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

San Rocke House Hotel Cuenca
San Rocke House Hotel
San Rocke House Cuenca
San Rocke House
San Rocke House Hotel Hotel
San Rocke House Hotel Cuenca
San Rocke House Hotel Hotel Cuenca

Frequently asked questions

What is the cancellation policy at San Rocke House Hotel?

San Rocke House Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at San Rocke House Hotel?

Yep, San Rocke House Hotel has a free self car park.

Does San Rocke House Hotel serve breakfast?

You bet, complimentary English brekkie is on offer daily between 7:30 AM and 10 AM.

Is there a free airport shuttle available at San Rocke House Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at San Rocke House Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at San Rocke House Hotel?

No, only service animals are allowed.

San Rocke House Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 18 out of 39 reviews
Rating 8 - Good. 12 out of 39 reviews
Rating 6 - Okay. 3 out of 39 reviews
Rating 4 - Poor. 3 out of 39 reviews
Rating 2 - Terrible. 3 out of 39 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

mark

Liked: Cleanliness, property conditions & facilities, room comfort

Safe, clean

So quiet, clean, nice inside. For the money well worth it
Stayed 2 nights in Feb 2024
Verified review

6/10 Okay

Nidia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es acogedor pero muy pequeño, y aunque el personal fue muy atento, los huéspedes hacian mucho ruido. Nos quedamos 3 noches en Julio, no recomiendo una estadía mas larga. Es conveniente la ubicación y tiene lugares para comer alrededor. Caminando llegas al centro histórico en 15 a 20 mins. No lo recomendaría para familias con niños pequeños. El desayuno incluido es pre-determinado por dia por lo que no puedes elegir que comer.
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy recomendado

La atencion estuvo muy buena, la zona es segura. El personal ayudo mucho en la estadia. Regresaria cuando lo necesite otra vez
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Carolin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encantó el hotel, el servicio del personal del joven de recepción y la chica de servicio en la cocina. Desayunamos muy ricos. Parqueaderos en área segura y tranquila frente al hotel. Ximena la administradora un amor también. En cuanto al hotel tiene una ubicación muy cerca del centro histórico a pies. Al lado puedes alquilar bicis. Tiene agua caliente. Buenas cobijas y amplias habitaciones. Amamos el lugar y volveríamos nuevamente
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena atención del personal las habitaciones súper limpias los desayunos excelente
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho la atención perfecta
Stayed 1 night in Aug 2023
Verified review

4/10 Poor

Daniel

Disliked: Staff & service, property conditions & facilities, room comfort

Alojamiento para mochileros.

Ofrecen muy poco para el costo de la habitación, es un hotel de mochileros y lo hacen pasar como un buen hotel, la atención es pésima, excepto por Oscar que fue muy atento, los demás fueron inoperantes. El lavadero siempre estuvo tapado y nadie lo resolvió, el desayuno es muy mínimo, no variado y toman media hora en servirlo. El parque o es a 2 cuadras.
Stayed 2 nights in Sep 2022
Verified review

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atención de primera de sus host, tranquilo, limpio, buen servicio, un hotel familiar y quienes no les gusta el bullicio, el internet si deben mejorar la conectividad. Personal muy buena onda..
Stayed 2 nights in Aug 2022
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy agradable pero se escuchaba todo lo que hacían en el comedor y cocina. El precio estuvo bien
Stayed 3 nights in Jul 2022
Verified review

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THE PROPERTY DIDNT HAVE OUR RESERVATION. We had already talked twice with the hotel confirming that our reservation was made successfully. But when we got there, they didn’t provide any solution or alternative even though it was really late at night. We had to call several hotels and knock on their doors until we found someone to take us in.
Stayed 1 night in Jul 2021
Verified review

8/10 Good

Victor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bueno y central, los desayunos muy malos y poca variedad
Stayed 3 nights in Sep 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar, cómodo y limpio. Cerca del centro de Cuenca y a lugares comerciales
Stayed 2 nights in Jan 2019
Verified review

8/10 Good

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great area, cute hotel, big breakfast. Our room was pretty loud at night due to street noise, so not great if you’re a light sleeper. The main thing that stops me from giving it a perfect review is that we had no internet in our room. However, I’d stay there again but just ask for a quieter, better connected room.
Stayed 2 nights in Nov 2018
Verified review

4/10 Poor

Edisson Stiven

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Muy normal y poco confortable

Las fotografías muestran otra realidad. Se siente mucho ruido, el desayuno es monotono. Hay poca privacidad, por lo menos debería haber un blackout para las ventanas. En general muy costoso para lo que ofrece. El internet es lo peor
Stayed 2 nights in Nov 2018
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel eccellente, ottimo rapporto qualità prezzo

Hotel eccellente, ottimo rapporto qualità prezzo, a due passi dal centro e dall'Università di Cuenca, in una zona silenziosa a due passi dal Rio Tomebamba. E' la terza volta che ci vengo e mi sono trovato sempre benissimo. Unica pecca è l'assenza di un armadio adeguato per disporre il vestiario, ma il problema è sicuramente superabile.
Stayed 10 nights in Aug 2018
Verified review

8/10 Good

maria del carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no es un lugar para parejas, pero si para ir de negocios o solo
Stayed 2 nights in Jul 2018
Verified review

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
En general cubrió las expectativas, sólo que nos sorprendió que teniendo tres plantas con habitaciones, no aclaren que no posee ascensor.
Stayed 8 nights in Jul 2018
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely done restoration of a historic building near the city center and restaurants.
Stayed 3 nights in Jul 2018
Verified review

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio y atención
Stayed 3 nights in May 2018
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Adventure

Great time. The hotel is beautiful and the staff are extremely helpful and courteous. The hotel is well located close to Old Town and all the major parts of the city. Public transportation is just a block away. The breakfast was delicious. The Wi-Fi was reliable and fast.
Verified review

2/10 Terrible

Henry

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025
Verified review

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Jhoanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024