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ITZA Hotel Boutique Internacional

4.0 star property
Hotel in Cuenca with 2 restaurants and free breakfast

Photo gallery for ITZA Hotel Boutique Internacional

Exterior
2 restaurants, breakfast, lunch served; local and international cuisine
Reception
2 restaurants, breakfast, lunch served; local and international cuisine
Reception

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
Gran Colombia y Benigno Malo, 25, Cuenca, Azuay, EC010104
  • Place, Calderon Park
    ‪2 min walk‬
  • Place, New Cathedral of Cuenca
    ‪2 min walk‬
  • Place, Río Tomebamba & Calle Larga
    ‪10 min walk‬
  • Airport, Cuenca (CUE-Mariscal Lamar)
    ‪6 min drive‬

Room options

View all photos for Deluxe Suite, 1 King Bed, Balcony

Premium bedding, down duvets, Select Comfort beds, minibar

Deluxe Suite, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Soundproofed
Individually decorated
Free cots/infant beds
Smart TV
Pillow menu
Premium bedding
Separate bedroom
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually decorated
Free cots/infant beds
Smart TV
Pillow menu
Premium bedding
Separate bedroom
Select Comfort bed
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Double Room, 1 King Bed, Balcony

Junior Double Room, 1 King Bed, Balcony

Junior Double Room, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Individually decorated
Smart TV
Pillow menu
Select Comfort bed
Premium bedding
Down duvet
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, Balcony

Premium bedding, down duvets, Select Comfort beds, minibar

Deluxe Twin Room, Balcony

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Soundproofed
Individually decorated
Smart TV
Pillow menu
Select Comfort bed
Premium bedding
Down duvet
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Deluxe Twin Room, No Windows

Deluxe Twin Room, No Windows

Deluxe Twin Room, No Windows

Highlights

Soundproofed
Individually decorated
Smart TV
Pillow menu
Down duvet
Premium bedding
Separate bedroom
Blackout curtains
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, No Windows

Deluxe Room, No Windows

Deluxe Room, No Windows

Highlights

Soundproofed
Individually decorated
Smart TV
Pillow menu
Select Comfort bed
Premium bedding
Down duvet
Blackout curtains
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite, 1 King Bed, City View

Deluxe Suite, 1 King Bed, City View

Deluxe Suite, 1 King Bed, City View

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Individually decorated
Free cots/infant beds
Smart TV
Pillow menu
Premium bedding
Separate bedroom
Select Comfort bed
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, City View

Premium bedding, down duvets, Select Comfort beds, minibar

Deluxe Twin Room, City View

Highlights

Soundproofed
Individually decorated
Smart TV
Pillow menu
Select Comfort bed
Premium bedding
Down duvet
Blackout curtains
  • City view
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Luxury Room, 1 Queen Bed, City View

Luxury Room, 1 Queen Bed, City View

Luxury Room, 1 Queen Bed, City View

Highlights

Soundproofed
Individually decorated
Smart TV
Pillow menu
Down duvet
Premium bedding
Separate bedroom
Blackout curtains
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the area

Cuenca

At ITZA Hotel Boutique Internacional you'll be within steps of Calderon Park and Church of Santo Domingo. Highlights at this hotel include 2 restaurants and free cooked-to-order breakfast. .The restaurant, SANTO PLACER, serves local and international cuisine and is open for breakfast, brunch, lunch and dinner. ZAZA 360 is the hotel's own rooftop bar, serving drinks along with breakfast and brunch. Added amenities include free Wi-Fi in public areas and laundry facilities. Each morning free breakfast is served. There's also the convenience of an airport shuttle. .Places within a 5-minute walk of this 4-property class Downtown Cuenca hotel include New Cathedral of Cuenca and Convent of the Assumption.

What's nearby

  • Calderon Park - 2 min walk - 0.2 km
  • New Cathedral of Cuenca - 2 min walk - 0.2 km
  • Convent of the Assumption - 2 min walk - 0.2 km
  • San Francisco Plaza Market - 3 min walk - 0.3 km
  • Río Tomebamba & Calle Larga - 10 min walk - 0.9 km

Getting around

  • 14n - Antonio Borrero Station - 3 min walk
  • Gaspar Sangurima Tram Station - 8 min walk
  • Cuenca (CUE-Mariscal Lamar) - 11 min drive

Restaurants

  • ‪Chocolateria Dos Chorreras - ‬3 min walk
  • ‪Hot Dog del Tropical - ‬3 min walk
  • ‪Angelus by Tutto Freddo - ‬2 min walk
  • ‪Negroni - ‬3 min walk
  • ‪Raymipampa - ‬2 min walk

About this property

ITZA Hotel Boutique Internacional

Hotel in Cuenca with 2 restaurants and free breakfast
There are 2 restaurants on site. Free breakfast is served daily. Public spaces have free WiFi. An airport shuttle (available on request) is available for a fee. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly ITZA Hotel Boutique Internacional. The hotel can provide concierge services, a complimentary food/drink shopping service, and wedding services.

This 4-star Cuenca hotel is smoke free.

  • 16 guestrooms or units
  • 2 dining venues
  • Cooked-to-order breakfast (free)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Locker space
ITZA Hotel Boutique Internacional offers 16 accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. Select Comfort beds feature down duvets and premium bedding. A pillow menu is available. 52-inch Smart televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and hairdryers.

This Cuenca hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Similar properties

Exterior detail
Parc Royale Suites Hotel
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  • Parking included
  • Free Wi-Fi
  • Laundry room
5.0 out of 5, Exceptional, 24 reviews
Parc Royale Suites Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge) from 6:00 AM to 8:00 PM on request

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 10:30 AM
  • 2 restaurants

Restaurants on site

  • ITZA WHISKY LOUNGE
  • SANTO PLACER
  • ZAZA 360

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Lift
  • Portable shower seat
  • Stair-free path to entrance
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchairs on site

More

  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Dressing gowns
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 52-inch smart TV with premium satellite channels

Food and drink

  • Champagne service
  • Chef service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Desk
  • Electrical adapters
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 25 per vehicle (one-way, maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

Property is also known as

Itza Internacional Cuenca

Frequently asked questions

What is the cancellation policy at ITZA Hotel Boutique Internacional?

ITZA Hotel Boutique Internacional offers free cancellation on select room rates. Check out the cancellation policy for more info.

What makes ITZA Hotel Boutique Internacional a romantic place to stay?

Al fresco dining and a champagne service, as well as rainfall showerheads and comfy beds in the guestrooms, help set the scene for a romantic weekend at ITZA Hotel Boutique Internacional.

Does ITZA Hotel Boutique Internacional serve breakfast?

You bet, complimentary cooked-to-order breakfast is on offer daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at ITZA Hotel Boutique Internacional?

No, but there's an airport shuttle that runs from 6:00 AM - 8:00 PM on request for a fee.

Is there a bar or restaurant at ITZA Hotel Boutique Internacional?

Yep, you can grab a meal at ITZA Hotel Boutique Internacional's onsite restaurant that serves local and international cuisine.

What time are check-in & check-out at ITZA Hotel Boutique Internacional?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at ITZA Hotel Boutique Internacional?

No, only service animals are allowed.

ITZA Hotel Boutique Internacional Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 57 out of 62 reviews
Rating 8 - Good. 2 out of 62 reviews
Rating 6 - Okay. 0 out of 62 reviews
Rating 4 - Poor. 1 out of 62 reviews
Rating 2 - Terrible. 2 out of 62 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Rosana

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is amazing. The staff is so attentive and made all of my accommodations. I would def recommend staying in Itza hotel in the beautiful city of Cuenca! I would come back for sure.
Stayed 6 nights in Oct 2025

10/10 Excellent

Heidi

Liked: Cleanliness, amenities, property conditions & facilities
Everything was fabulous! Everyone was super helpful.
Stayed 2 nights in Nov 2025

10/10 Excellent

Heidi

Stayed 1 night in Nov 2025

10/10 Excellent

Diego

Stayed 1 night in Oct 2025

10/10 Excellent

Katherine

Stayed 1 night in Oct 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed our stay.....

ITZA is our favourite hotel in Ecuador, we have stayed in 6 hotels on our trip. Fantastic, convenient location, attentive service front the Front Desk especially Mable, also Alex in the morning when Mabel is not on duty. Prompt response, organised, accommodating staff. Food is very good in both restaurants, great roof top bar / lounge / restaurant. Nice updated refurbished original historical building. If we ever return to Cuenca, we will definitely sat there again.
Stayed 4 nights in Aug 2025

10/10 Excellent

ramon

Stayed 3 nights in May 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was fantastic. The personnel working at the front were welcoming and extremely helpful. Alex, Mabel, Fernando, and Ana Maria all went above and beyond to help with recommendations and arrangements. The location is perfect and central to all the sites. The decor is luxurious. Everything is what a great hotel should be!
Stayed 4 nights in Jan 2025

10/10 Excellent

CHRISTIAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Ivelisse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Ivelisse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful ITZA

ITZA is a beautiful hotel nestled in the city center of Cuenca. The rooms are clean, comfortable, and exquisite decorated. Room service was great! Breakfast was scrumptious as well as any food ordered. The cocktails were amazing. I highly recommend ITZA Hotel Boutique International.
Stayed 1 night in Jul 2024

10/10 Excellent

Maria

Stayed 2 nights in Jan 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ITZA AMAZING. The hotel is in a great location easy to walk to areas or catch taxis. Restaurants close by. The hotel is beautiful the rooms are spacious and filled with everything you need and more. The staff was so wonderful. They are extremely friendly and helpful. Five stars is not enough fhey need 10. Would recommend and would definitely stay again.

10/10 Excellent

Viviana

Stayed 1 night in Oct 2023

10/10 Excellent

maria

Stayed 2 nights in May 2023

10/10 Excellent

thomas

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great intimate boutique hotel, in the middle of everything.
Stayed 3 nights in Apr 2023

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to commend Pablo Vite and Paul Andrade and a young lady (don't know her name. These folks were excellent and assisted with a problem I had with a cell phone. They went above and beyond!!
Stayed 3 nights in Feb 2023

4/10 Poor

Jose

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Horrible customer service. Made reservation using Expedia. Final price included taxes and fees, when I checked out they charged me $40 extra for “the service.” Manager was unhelpful and unwilling to try to understand Expedia’s fees. Basic breakfast, overrated for the price. The good news is that for less money you can find a better hotel with better customer. Manager’s attitude ruined my day.

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous property - amazing design, very clean, high ceilings, rooftop view, beautiful interior.

10/10 Excellent

John

Stayed 1 night in Nov 2022

2/10 Terrible

Edwin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2022

10/10 Excellent

craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022