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Hotel Santa Monica

Property class: 3

Photo gallery for Hotel Santa Monica

A modern lobby with a sofa, a decorative ceiling light, a pillar, and a door labeled "GERENCIA".
A kitchen with a long counter, equipped with a toaster, coffee maker, and various kitchen appliances.
A multi-story hotel with a prominent 'SANTAMONICA' sign, featuring balconies and a brick facade.
A modern hotel lobby with a sofa, coffee table, and decorative vase.
A hotel room with two beds, a desk with a TV, a chair, and a window with curtains.

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Breakfast available
  • Business services
  • Laundry room
  • Room service

Explore the area

View map
Sucre 6-80 Y Borrero, Cuenca, Azuay
  • Place, San Sebastian Plaza
    ‪5 min walk‬
  • Place, Calderon Park
    ‪14 min walk‬
  • Place, New Cathedral of Cuenca
    ‪14 min walk‬
  • Airport, Cuenca (CUE-Mariscal Lamar)
    ‪14 min drive‬

Room options

View all photos for Superior Double Room

A hotel room with a large bed, a desk, two chairs, a small table, a nightstand, and a window.

Superior Double Room

  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Twin Room

A hotel room with two beds, a small table, and a chair.

Superior Twin Room

  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Triple Room

Superior Triple Room

Superior Triple Room

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Large Single Beds
  • Free Wi-Fi

View all photos for Matrimonial Superior

A hotel room with a bed, two chairs, a small table, a nightstand, and a wall-mounted lamp.

Matrimonial Superior

  • 22 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Twin Superior o Triple

A hotel room with two beds, a small table, and a chair.

Twin Superior o Triple

  • 32 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Triple Superior

Premium bedding, down duvets, pillow-top beds, in-room safe

Triple Superior

  • 29 sq m
  • Sleeps 3
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

About the area

Cuenca

At Hotel Santa Monica you'll be within just a 10-minute stroll of Museum of Modern Art and Iglesia San Sebastián. Highlights at this hotel include in-room free WiFi and LCD TVs. .This business-friendly hotel offers free WiFi in public areas, a business centre and concierge services. Additionally, you'll find a coffee shop/cafe and laundry facilities. Each morning full breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of free self parking. .Sights within a 10-minute walk of this 3-property class Cuenca hotel include San Sebastian Plaza and San Cenaculo Church.

What's nearby

  • San Sebastian Plaza - 5 min walk - 0.5 km
  • University of Cuenca's Orchid Garden - 10 min walk - 0.9 km
  • Calderon Park - 14 min walk - 1.2 km
  • New Cathedral of Cuenca - 14 min walk - 1.2 km
  • Río Tomebamba & Calle Larga - 7 min drive - 1.6 km

Getting around

  • Unidad Nacional Tram Station - 9 min walk
  • 14n - Antonio Borrero Station - 18 min walk
  • Cuenca (CUE-Mariscal Lamar) - 8 min drive

Restaurants

  • ‪Frutilados - ‬15 min walk
  • ‪Café San Sebas - ‬4 min walk
  • ‪El Huerto - ‬10 min walk
  • ‪Restaurant El Tequila - ‬7 min walk
  • ‪Subway - ‬10 min walk

About this property

Hotel Santa Monica

There's a coffee shop/cafe on site. Public spaces have free WiFi. A business centre and meeting rooms are available. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly Hotel Santa Monica. Self parking is free.

This 3-star Cuenca hotel is smoke free.

  • 1 building
  • 30 guestrooms or units
  • 6 levels
  • Conference rooms
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Coffee shop
Hotel Santa Monica offers 30 accommodations with a safe and free newspapers. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets and premium bedding. LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 400 metres
  • Onsite parking available only on request
  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: USD 7 per person
  • A coffee shop/cafe

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 12:30 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Santa Monica

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 7 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Santa Mónica Cuenca
Santa Mónica Hotel Cuenca
Hotel Santa Monica Cuenca
Santa Monica Cuenca
Hotel Santa Monica Hotel
Hotel Santa Monica Cuenca
Hotel Santa Monica Hotel Cuenca

Frequently asked questions

What is the cancellation policy at Hotel Santa Monica?

Hotel Santa Monica offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Santa Monica?

Yep, Hotel Santa Monica has a free self car park.

Are there hot tubs in the rooms at Hotel Santa Monica?

No, but there are deep-soaking baths in the guestrooms.

Does Hotel Santa Monica serve breakfast?

You bet, full brekkie is on offer daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Hotel Santa Monica?

No, Hotel Santa Monica does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Santa Monica?

Check-in begins at 2:00 PM. Check-out time is 12:30 PM.

Are pets allowed at Hotel Santa Monica?

No, pets and service animals are not allowed.

Hotel Santa Monica Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 7 out of 25 reviews
Rating 8 - Good. 9 out of 25 reviews
Rating 6 - Okay. 7 out of 25 reviews
Rating 4 - Poor. 1 out of 25 reviews
Rating 2 - Terrible. 1 out of 25 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Daniel

It was ok
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Amparo

Liked: Cleanliness, staff & service
We like everything
Stayed 2 nights in Jun 2022
Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an excellent hotel, it does not need any change, I would return to the same Hotel and I would recommend
Stayed 2 nights in Feb 2022
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleased in general with my stay. The bed was very comfortable and the light breakfast offered in the 6th floor cafe was fine, good strong coffee and a decent start to the day. Clean, modern, attractive hotel in a good location. However, wifi was an issue in the rooms, but the lobby is okay if you need it. I would stay again.
Stayed 1 night in Mar 2019
Verified review

2/10 Terrible

Dagle Diogenes

Disliked: Property conditions & facilities, room comfort

Vetusto y viejo

Hotel muy antiguo me aparecieron cucarachas en la pared ... terrible
Stayed 1 night in Feb 2019
Verified review

8/10 Good

Alfonso Paz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bien

Como siempre...el lugar adecuado para la ciudad adecuada
Stayed 2 nights in Nov 2017
Verified review

6/10 Okay

diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cuando llegamos con las maleta no abrieron la puerta solo nos miraba
Stayed 1 night in Jul 2017
Verified review

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful service from a friendly staff

We love the hotel, the rooms were clean and comfortable. The dining area had a beautiful view of Cuenca and the food was good. My mom and I walked to many churches, restaurants and shops and we still needed more time to visit so many great places in Cuenca.
Verified review

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

Engaño en el precio!

El hotel ha colocado un precio y luego después de hecha la reservación y garantizada con la tarjeta de crédito ha llamado por teléfono y cambiado el precio. NO RECOMENDO
Verified review

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Everything had to ordered through the front desk. No hair dryer in the room unless you requested it.
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good quality hotel near the city center.

Good quality hotel near the city center square Park Calderon. Walking distance to many tourist points of interest for culture, history, language schools, shopping, ATMs and taxis. The staff is very attentive with most being bilingual. Breakfast buffet is more than adequate in a setting of a top floor dining room with views of the city which is very nice. Furnishings and decor a bit dated, but sturdy and clean. The large bed was comfortable. Bathroom good size. Two down sides are the elevator does not run down to the ground floor. It starts at the second floor and goes to the top floor. If a person has mobility problems, then this would not be the place to stay. Second problem on occasion is the noise from car alarms and the fire siren that go off during the night. No sleeping through either of them.
Verified review

8/10 Good

Rhoman360

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, noisy city

Santa Monica Hostal was upscale hotel in Cuenca. I don't speak much Spanish, and sometimes it was difficult communicaing with staff, but that's more my problem then theirs. However, since there are a number of Americans visiting Cuenca, they may consider some English lessons for their staff. The room was very nice, however, I couldn't find any thermostat, ergo A/C or heating controls. Apparently, since the weather is cool there year-round 60-75 degrees, I guess they figure just open your patio slider to cool off the room. The only problem is that apparently Cuenca is "car alarm" capital of the world(I've been to 21 countries so I have some expertise in this). There was a constant barrage of alarm beeps thruout the weekend, some even beep continuously while they're in the alarm mode. I was on the 5th floor, but it was still very annoying. Maybe, nothing the hotel can control, but something Cuencanos might consider controlling, i.e."noise pollution" just as damaging as other types to "livability index".
Verified review

6/10 Okay

Jesus F

An average hotel

Room was cold and had Wi-Fi problems. I could not connect from my room. The personnel that works there are very friendly and they try to help, but some things are beyong their control.
Verified review

6/10 Okay

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is very fine except that most of the rooms face the street and there is continual street noise though the night and the windows have to be open for comfort at night because there was no air conditioning.
Verified review

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in a lovely city

We enjoyed our four nights here over Easter. The staff were very helpful and friendly even though we spoke almost no Spanish. The breakfast was good and the view from the top floor room where it was served was outstanding. They even had English Premier League Football on the telly one day! V central location...
Verified review

10/10 Excellent

Margie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 Star Service

This is our second stay at this hotel. We love it here and would not stay at any other hotel in Cuenca! Staff and owner are always smiling, customer service is incredible....It feels like home from the day we arrive until we leave. Thank you Monica, Claudia and the rest of your amazing staff. We can't wait to return!!
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

sugerencia

Por favor mejorar la señal de la TV Agua caliente en la ducha, son cositas que fallaron un poco.
Verified review

8/10 Good

jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

santa monica hotel down town cuenca

this is a very central hotel for Cuenca near to manyof the sites, the staff are all helpful and caring there are lovely views from the top of the hotel
Verified review

8/10 Good

Debaorh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cuenca: Hotel Santa Monica

Nice hotel, excellent location. Easy walking distance to centro, shopping, restaurants. Rooms very clean, spacious. Rooms on front of hotel are a bit noisy in the morning due to traffic. Overall, an excellent hotel, excellent value. Free Wi-Fi and breakfast. Excellent and friendly staff.
Verified review

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for money

Convenient location in the heart of Coenca, good value for money!
Verified review

8/10 Good

Jaakko

Stayed 2 nights in Dec 2023
Verified review

8/10 Good

Armando

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort