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Four Points By Sheraton Cuenca

Property class: 3.5

Photo gallery for Four Points By Sheraton Cuenca

A glass-enclosed infinity pool with a city view, a skylight ceiling, and a modern interior design.
A modern hotel lobby with a gym, seating area, and a large window offering a city view.
A buffet with various food items and a sign indicating 'CHILES PLANTAN CHIPS'.
A modern lobby with a large seating area, a glass wall offering a city view, and a chandelier with spherical lights.
A spacious lobby with large windows, a high ceiling, and modern furniture.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Free airport shuttle
  • Pet-friendly
  • Parking included
The current price is AU$178
15 Nov - 16 Nov

Explore the area

View map
Ave. Circunvalación Sur y Ave. Felipe II, Cuenca, 010169
  • Place, Mall del Rio
    ‪1 min walk‬
  • Place, Mirador de Turi
    ‪13 min walk‬
  • Place, Museum of Metals
    ‪20 min walk‬
  • Airport, Cuenca (CUE-Mariscal Lamar)
    ‪16 min drive‬

Room options

View all photos for Classic Room, 1 King Bed (View)

A hotel room with a large bed, a desk, a chair, and a window with a city view.

Classic Room, 1 King Bed (View)

9.6 out of 10
Exceptional
(37 reviews)
  • Mountain view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds (View)

A hotel room with two beds, a desk, and a large window offering a city view.

Classic Room, 2 Queen Beds (View)

8.8 out of 10
Excellent
(24 reviews)
  • Mountain view
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Bedroom

Room

Junior Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Cuenca

You'll be connected to the convention centre at Four Points By Sheraton Cuenca, and within a 20-minute stroll of Mirador de Turi and Museum of Metals. Highlights at this hotel include a complimentary breakfast, a restaurant and free self-parking. .The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, Hot tub and sauna. Business amenities include meeting rooms and a 24-hour business centre. Added amenities include free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of a free airport shuttle. .Places within a short walk of this 3.5-property class Cuenca hotel include Mall del Rio and within a 30-minute walk you'll find Cuenca Botanical Garden.

What's nearby

  • Mall del Rio - 1 min walk - 0.1 km
  • Mirador de Turi - 13 min walk - 1.0 km
  • Museum of Metals - 20 min walk - 1.6 km
  • Cuenca Botanical Garden - 4 min drive - 3.4 km
  • Galeria FVega - 9 min drive - 2.7 km

Getting around

  • Unidad Nacional Tram Station - 7 min drive
  • 14n - Antonio Borrero Station - 18 min drive
  • Cuenca (CUE-Mariscal Lamar) - 19 min drive

Restaurants

  • ‪Mocagi - San - ‬2 min drive
  • ‪Anubis Restaurant - ‬17 min walk
  • ‪El Charrua - ‬3 min drive
  • ‪Burger King - ‬5 min walk
  • ‪Hugo's Grill Master - ‬14 min walk

About this property

Four Points By Sheraton Cuenca

Four Points By Sheraton Cuenca offers its guests a health club, a hot tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. A terrace, multilingual staff, and a garden are also featured at the business-friendly Four Points By Sheraton Cuenca. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available.

This 3.5-star Cuenca hotel is smoke free.

  • 120 guestrooms or units
  • 10 levels
  • Conference rooms
  • Built in 2017
  • Local cuisine
  • Breakfast available (free)
  • Business centre (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Four Points By Sheraton Cuenca offers 120 accommodations with laptop-compatible safes and complimentary bottles of water. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include baths or showers with a rainfall showerhead, complimentary toiletries and hairdryers.

This Cuenca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

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  • Breakfast included
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free local cuisine breakfast available 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Health club
  • Hot tub
  • Pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Grab bar near toilet (61 centimetre high)
  • Height-adjustable showerhead
  • Lift (106 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (112 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 10 floors
  • Banquet hall
  • Built in 2017
  • Comprehensive food waste policy
  • Double-glazed windows
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday:
  • Indoor pool
  • Hot tub

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per day.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Four Points Sheraton Cuenca Hotel
Four Points Sheraton Cuenca
Four Points By Sheraton Cuenca Hotel
Four Points By Sheraton Cuenca Cuenca
Four Points By Sheraton Cuenca Hotel Cuenca

Frequently asked questions

What is the cancellation policy at Four Points By Sheraton Cuenca?

Four Points By Sheraton Cuenca offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Four Points By Sheraton Cuenca?

As of 31 Oct 2026, prices found for a 1-night stay for 2 adults at Four Points By Sheraton Cuenca on 15 Nov 2026 start from AU$178, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Four Points By Sheraton Cuenca?

Yep, Four Points By Sheraton Cuenca has a free self car park.

Does Four Points By Sheraton Cuenca have a pool?

Four Points By Sheraton Cuenca has a pool. The pool is open 9:00 AM to 9:00 PM.

What makes Four Points By Sheraton Cuenca a romantic place to stay?

1 hot tub and a lounge bar, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Four Points By Sheraton Cuenca.

Is Four Points By Sheraton Cuenca family-friendly?

You bet! With amenities such as laundry facilities and a free airport shuttle, as well as free infant beds in the guestrooms, it's no surprise that Four Points By Sheraton Cuenca is a hit with families.

Does Four Points By Sheraton Cuenca serve breakfast?

Sure does, complimentary local cuisine brekkie is on offer weekdays from 6:30 AM to 10:00 AM and weekends from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Four Points By Sheraton Cuenca?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at Four Points By Sheraton Cuenca?

Yep, they've got a lounge bar and an onsite restaurant that serves Latin American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Four Points By Sheraton Cuenca?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Four Points By Sheraton Cuenca?

Cats and dogs are welcome at Four Points By Sheraton Cuenca, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 18 kg per pet.

Four Points By Sheraton Cuenca Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 361 out of 527 reviews
Rating 8 - Good. 96 out of 527 reviews
Rating 6 - Okay. 33 out of 527 reviews
Rating 4 - Poor. 18 out of 527 reviews
Rating 2 - Terrible. 19 out of 527 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great Staff was great Room was great and cleaned great !
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel and staff. No complaints. Will stay there again.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast delicious, shops nearby.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Staff was amazing, room was very clean, location is excellent, amenities and restaurant are great.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!! Beautiful facilities! nice pool, connected to two big malls with lots of options to eat. Breakfast was great. Staff were so kind!!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent personal, professional and family support. Breakfast was amazing! Totally recommend this hotel!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay for family trips
Stayed 2 nights in Mar 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast buffet. We'll location. Very noisy rooms from street cars and trucks even at night.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The place was perfect clean and the the staff very kind
Stayed 13 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and close to everything.
Stayed 5 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the mall and the breakfast was absolutely amazing
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So great, good location and excellent staff
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location, next to the biggest (for now) mall of Cuenca! By the end of May, accross the street will open the biggest mall, El Alto.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel in Cuenca City. Attentive Staff, Excellent restaurant and breakfast, large room, nice bed and shower.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great especially the breakfast. If you want to sleep in a bit get a room at the back side of the hotel. The front side faces the Panamericana highway and you get some traffic noise early in the morning.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is great , pool service is great and have amazing view of Cuenca
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness
Good location, friendly, courteous staff. Nice , comfortable accommodations and immenities.
Stayed 7 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great clean hotel. Superb service, convenient access to Mall del Rio. Excellent breakfast.
Stayed 3 nights in Mar 2025
Verified review

2/10 Terrible

Liked: Cleanliness
Staff, pool, buffet, internet
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and new
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Location and staff
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful facility with attentive and professional staff. Comfortable beds and great location. Convenient to Mall del Rio and central Cuenca. Parking was easy and free. The breakfast was delicious with a variety of dishes. Really enjoyed the clean pool, gym, and steam room each evening. WiFi was strong enough to facilitate working from the room on a video call.
Stayed 3 nights in Apr 2026