4/10 Poor
Andrew
Business traveller
15 Mar 2020
Liked: Property conditions & facilities
Disliked: Staff & service
No curtains and cold showers
I arrived late on the first night of my stay. The check in was fine and I got a room in a different building from the main hotel. This was expected from the name of the room. It was a Schloss Junior Suite.
Room seemed fine on first inspection. In the morning it was terrible though as there were no curtains but a large window. If you are like me and prefer to sleep in darkness this isn´t a room that will suit.
After I complained I got a new room in another building. This one had curtains but they were pointless as when it got light outside, so did my room. The curtains had little impact.
When I went to have a shower, the shower was cold. There was no hot water.
When I complained about the room having no curtains the reponse from reception that it wouldn´t disturb them. When I complained about the next room being light and the shower not having any hot water, they said my comments would be passed on.
Quite poor for €190 a night. They should maybe find a way to make their rooms suitable to sleep in. Also they could follow up a guess paying so much but having to have a cold shower.
I won´t be returning. Terrible standard.
Andrew
Stayed 2 nights in Mar 2020
