2/10 Terrible
Nicole
1 July 2025
Liked: Cleanliness, property conditions & facilities
The property itself was decent, only issues were ants in the kitchen and one of the showers floor had areas that slightly sunk in if stepped on, also very small cracks. These things are very minimal, did not impact stay. My issue and complaint is that on our last day there, due to a fire we lost power sometime shortly after 5pm, I was able to get sporadic service on my phone and sent a text to both people that were listed as property contacts, i received a response from one of them, Timothy I believe. He stated it was due to a fire in Lake Arrowhead and that he would keep me updated, that was the only text I got from him and the other person ever responded. Around 7:30pm we were told by a neighbor that the fire knocked out a power grid and there would be no power for about 2 weeks. We had to hurry up and pack, it turned dark so we were packing and cleaning up in the dark, using a flashlight and our phone lights. I texted Timothy and the other person letting them know that since there was no power we had no choice but to leave early, not finishing out our stay, no response at all. The next day i emailed Timothy regarding getting a partial refund for us having to leave early do to no power, Timothy has not responded to my refund request.
Nicole
Stayed 2 nights in Jun 2025