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Cozumel Hotel & Resort - All Inclusive

3.5 star property

Photo gallery for Cozumel Hotel & Resort - All Inclusive

On the beach, sun-loungers, beach umbrellas, beach towels
Exterior
On the beach, sun-loungers, beach umbrellas, beach towels
Deep-tissue massages, massages on the beach
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Restaurant
The current price is AU$293
includes taxes & fees
20 May - 21 May

Explore the area

View map
Carretera Costera Sur Km 1.7, Cozumel, QROO, 77600
  • Place, Dolphinaris
    ‪5 min walk‬
  • Place, Stingray Beach
    ‪11 min walk‬
  • Place, Cozumel Museum
    ‪4 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

7.8 out of 10
Good
(242 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room (With Jacuzzi)

Superior Room (With Jacuzzi)

Superior Room (With Jacuzzi)

8.4 out of 10
Very good
(8 reviews)
  • Garden view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a painting, and a window with curtains.

Standard Room, 1 King Bed

8.4 out of 10
Very good
(17 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Superior Room

Superior Room

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Cozumel

An all-inclusive stay in the heart of Cozumel awaits you at Cozumel Hotel & Resort - All Inclusive. You'll be 2.6 km (1.6 mi) from Cozumel Museum and 7.9 km (4.9 mi) from Chankanaab National Park. Highlights at this beachfront hotel include 2 restaurants, an outdoor swimming pool and free self-parking. .A pampering day can include deep-tissue massages and beachside massages. The hotel's own lounge bar is a nice place to enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and kids' swimming pool. Business amenities include a conference centre and a business centre. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and a snack bar/deli. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Places within a 15-minute drive of this 3.5-property class Colonos Cuzamil hotel include Chankanaab Beach Adventure Park and Mr. Sancho's Beach Club.

What's nearby

  • Dolphinaris - 5 min walk - 0.5 km
  • Stingray Beach - 11 min walk - 1.0 km
  • Plaza Punta Langosta - 16 min walk - 1.4 km
  • San Miguel Church - 3 min drive - 2.2 km
  • Cozumel Museum - 4 min drive - 2.5 km

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 10 min drive

Restaurants

  • ‪Monkey Bar - ‬1 min walk
  • ‪Chilangos - ‬11 min walk
  • ‪Restaurant Los Girasoles - ‬1 min walk
  • ‪El Xec - ‬9 min walk
  • ‪Palapas Bar - ‬6 min walk

About this property

Cozumel Hotel & Resort - All Inclusive

Cozumel Hotel & Resort - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. After a day at the beach, enjoy amenities at Cozumel Hotel & Resort - All Inclusive such as an outdoor pool, a children's pool and a fitness centre.

A free manager's reception is offered daily. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This all-inclusive hotel also offers a garden and a terrace. Self parking is free.

This 3.5-star Cozumel hotel is smoke free.

  • 179 guestrooms or units
  • 2 dining venues
  • Manager's reception (free)
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Locker space
  • Bar or lounge
Cozumel Hotel & Resort - All Inclusive offers 179 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to furnished balconies. 40-inch LED televisions come with cable channels.

Bathrooms include complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and massages.

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Grand Park Royal Cozumel - All Inclusive
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  • Pool
  • Breakfast included
  • All-inclusive
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Books
  • Children's pool
  • Evening entertainment
  • Games
  • Gym
  • Outdoor pool
  • Scuba diving

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Magnifying mirror
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 1600 per accommodation (varies based on length of stay), plus a one-time cleaning fee of MXN 100
  • Only dogs and cats are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 82.12 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1600 per accommodation (varies based on length of stay) plus a one-off MXN100 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

Property is also known as

Cozumel All Inclusive
Hotel Cozumel Resort All Inclusive
Hotel Cozumel Resort All Inclusive

Frequently asked questions

What is the cancellation policy at Cozumel Hotel & Resort - All Inclusive?

Cozumel Hotel & Resort - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Cozumel Hotel & Resort - All Inclusive?

As of 13 May 2026, prices found for a 1-night stay for 2 adults at Cozumel Hotel & Resort - All Inclusive on 20 May 2026 start from AU$293, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Cozumel Hotel & Resort - All Inclusive?

Yep, Cozumel Hotel & Resort - All Inclusive has a free self car park.

Are there any beaches close to Cozumel Hotel & Resort - All Inclusive?

Yep, Cozumel Hotel & Resort - All Inclusive is a short 17-minute walk from Playa Caletita. Fun beach activities include scuba diving.

Is there a spa on site at Cozumel Hotel & Resort - All Inclusive?

There's no onsite spa, but this property does offer services like deep-tissue massages.

Does Cozumel Hotel & Resort - All Inclusive have a pool?

Yep, and guests recommend it! Cozumel Hotel & Resort - All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What makes Cozumel Hotel & Resort - All Inclusive a romantic place to stay?

Couples dining and romance packages, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Cozumel Hotel & Resort - All Inclusive.

Is Cozumel Hotel & Resort - All Inclusive family-friendly?

You bet! With amenities such as a children's pool, babysitting services and laundry facilities, it's no surprise that Cozumel Hotel & Resort - All Inclusive is a hit with families.

Is there a free airport shuttle available at Cozumel Hotel & Resort - All Inclusive?

No, Cozumel Hotel & Resort - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Cozumel Hotel & Resort - All Inclusive?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Cozumel Hotel & Resort - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Cozumel Hotel & Resort - All Inclusive?

Cats and dogs are welcome at Cozumel Hotel & Resort - All Inclusive, with food and water bowls on offer.

Cozumel Hotel & Resort - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 604 out of 1397 reviews
Rating 8 - Good. 398 out of 1397 reviews
Rating 6 - Okay. 220 out of 1397 reviews
Rating 4 - Poor. 98 out of 1397 reviews
Rating 2 - Terrible. 77 out of 1397 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Brenda

Travelled with group
Disliked: Property conditions & facilities
It was average nothing special. The service was average maybe a little bit lower than average. I would say the maid service was very poor. The food you will have some good days and some bad days. The weather was bad and we still had to eat outside for all inclusive and most people were in their winter coats. Complain to management along with several other families but they did nothing.
Stayed 9 nights in Jan 2026

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean. The hotel has nice amenities. Yesi, Suni, Pepe and Juanita did a good job trying to engage people in activities. They were lots of fun! The servers all were helpful and attentive to us including Arturo, Manuel, Valentin, & Juanito. The only complaint was food at times was lacking. Some alcoholic drinks were not very good, poorer quality alcohol. Lastly, the air fresheners in halls and bathrooms was way too powerful. Just unplug them or turn them way down. Thank you for a nice stay!
Stayed 7 nights in Feb 2026

10/10 Excellent

Claudia

Liked: Cleanliness, amenities, property conditions & facilities
They were all great!
Stayed 4 nights in Feb 2026

4/10 Poor

William

Liked: Cleanliness, property conditions & facilities
The food at resort was really bad, not hot, keep running out ot things. Salad bar with no lettuce. Pizza and Pasta night with no pizza. Half the time you did not know what you were eating. Breakfast with no oatmeal. Food just did not taste good.
Stayed 3 nights in Feb 2026

8/10 Good

Brian T

Stayed 7 nights in Jan 2026

6/10 Okay

Vanika

Travelled with family
Liked: Cleanliness
The resort is in a great location—very close to shops, attractions, and nightlife. It’s also super convenient to get around using bikes, and there are plenty of options to rent scooters and jeeps, which made exploring easy and enjoyable. Unfortunately, the customer service seriously took away from the experience. The waitstaff, especially at the pool bar, were consistently rude and inattentive. Getting drink refills required asking multiple times, and even placing a food order was a hassle. On one occasion, we ordered food at the pool and waited for a long time. When my husband finally flagged down the waiter to ask about our order, she caught an attitude and told us we never ordered. We reminded her that we did and that she had written it down. Eventually, she returned with only half of our food. When we asked about the fries that were missing, she told us there were no fries left and that they were closing in 10 minutes. No apology, no effort to make it right. Staffing seems to be a major issue, particularly in the pool area. They should hire more employees to better accommodate guests, as the current setup clearly isn’t working. We also had issues with basic room service. We called the lobby to request face towels, but they never arrived. I ultimately had to go down to the lobby myself to ask for them. Overall, while the location and transportation options are a big plus, the poor customer service and lack of responsiveness make it hard to recommend this resort.
Stayed 4 nights in Feb 2026

10/10 Excellent

Sudhir

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Honestly it’s not bad for the price.
Stayed 4 nights in Feb 2026

10/10 Excellent

david

Stayed 1 night in Feb 2026

8/10 Good

Jiri

Liked: Cleanliness, amenities, property conditions & facilities
Vše v pořádku.
Stayed 6 nights in Jan 2026

8/10 Good

Jiri

Liked: Cleanliness, amenities, property conditions & facilities
All was OK.
Stayed 3 nights in Feb 2026

8/10 Good

Michael

Stayed 7 nights in Nov 2025

8/10 Good

ANDREA

Room was clean, staff always happy and helpful. Buffet is small but always found something to eat. Fresh made omelets every morning. Convenient location and close to 7-11 and Chudraui. Easy to get taxi at taxi spot in parking lot. Very relaxed atmosphere. Would stay again.
Stayed 5 nights in Feb 2026

10/10 Excellent

Edilberto, Oak Lawn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was very friendly and made sure we had a great experience staying at this Hotel and Resort . Conveniently very good with all the amenities and away from noisy spots .
Stayed 4 nights in Feb 2026

6/10 Okay

Jeffrey Howard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
First room had a strong smell. But the staff worked with us to get relocated to another room Staff was friendly and helpful. Plenty of food choices.
Stayed 7 nights in Dec 2025

8/10 Good

Chevonne

Travelled with family
Liked: Cleanliness, property conditions & facilities
Overall the resort was very clean with very friendly staff. I enjoyed the option for snorkeling and the pool area was beautiful. Cumfy beds and a wonderful assortment of mixed drinks was a nice added touch. Also the snack bar was delicious. Unfortunately the water pressure in the room was very low and the buffet options would have benefited from more selection.
Stayed 4 nights in Feb 2026

8/10 Good

karen

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay at the Cozumel Hotel and Resort. The hard working people at the resort make it special. Thank you Cornelio, Valentin, Sylvia, Estella, Gabriella, Manuel, Alexandor, Pedro, Daniel, Alexis, Juanitta and many others. The shows were lots of fun, Maya, Fire, International Dance. We enjoyed the speciality dinners, dinners by the pool and ocean. Perfect place for snorkeling and scuba. (saw a huge ray, needlefish and lots of little fish when the weather coorperated.)
Stayed 14 nights in Jan 2026

10/10 Excellent

Stephen A McKinney

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is the only place we stay now when we visit Cozumel. I have come to island 5-6 times and found this place the on my second trip. The staff is always friendly, the food is good, great ocean access for snorkeling or a shore dive and the rooms are always clean. It's only about a 15 minute walk to downtown and if you want to rent a scooter or book an excursion, there is always someone there to help you. I would definitely recommend.
Stayed 8 nights in Jan 2026

10/10 Excellent

Norma

Stayed 5 nights in Jan 2026

6/10 Okay

Helaine M, Moundsview

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Unfortunately, there were several recurring issues that significantly impacted the quality of my stay. Throughout my stay, the resort frequently ran out of basic bar supplies. Beer was unavailable for three days, and on one day there was no Kahlúa or mint available for mojitos. In addition, the bar ran out of clean glasses, and guests were asked to walk around the pool collecting used glasses so they could be washed and reused. The food quality was also disappointing. Every day there were eggshells in my scrambled eggs, and I have photos documenting this. None of the buffet food was served hot; everything was lukewarm to cold, even when arriving right when the buffet opened. While the food at the pool area was better, the service was extremely slow, and I often saw plates of food sitting for long periods before being delivered to guests. There were also maintenance and comfort issues. On a couple of days the pool water level was low, and visible buildup and debris were noticeable along one side. At one point the ping pong table was painted while guests were sitting nearby, and the fumes were overwhelming. One morning there was no coffee available at all. The special dinner lasagna was particularly poor; the sauce tasted like plain tomato soup and was not appetizing. Additionally, many of the mixed drinks had a very unpleasant rubber-like taste, making them undrinkable. Staff was great and the grounds are nice. Pool best! Will stay there again but not all inclusive!
Stayed 10 nights in Jan 2026

8/10 Good

Timothy, Des Plaines

Stayed 7 nights in Jan 2026

2/10 Terrible

Suyeon

Stayed 1 night in Feb 2026

2/10 Terrible

John

Stayed 6 nights in Jan 2026

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and comfortable. Close to activities.
Stayed 7 nights in Jan 2026

8/10 Good

Nikki, Port Washington

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was a clean nice place. The bar was ok at the pool. The bartender didn’t really want to make certain drinks such as mojito’s. Saying he don’t have mint and would have it in 30 minutes to not having it yet an hour later. The food in the restaurant for the dinner we had to sign up for was not good. And when I said it tasted bad they said there wasn’t any other food they were sold out. Very disappointing. The buffet was ok but I wouldn’t do all inclusive again. I ended up eating out paying more money. That wasn’t what I was expecting. We checked out a day early due to the ferry times to meet our flight time. We didn't receive a refund for that night.
Stayed 4 nights in Jan 2026

8/10 Good

Stacey, Bethel

Travelled with family
Liked: Cleanliness
Our stay was very hit and miss. We enjoyed the balcony with view of the ocean, however rooms were not properly soundproofed and traffic awoke us frequently. The beds were too firm, making it an uncomfortable sleep. Housekeeping did a good job keeping the room clean daily. We appreciated the fridge/freezer and complimentary water bottles. We enjoyed the oceanfront most, with excellent snorkeling found along the reefs. The restaurant overlooking the ocean was lovely. It was apparent food was done on a low budget. Temperature was frequently cold and one evening my daughter's chicken mole was so cold she became sick from it. We enjoyed the specialty dinners, though it was very frustrating to only get into two for the whole week we were there. Drinks were good when they had the ingredients to make them. Bartenders did a great job. Service personnel were variable- pleasant and attentive or scarce to find. The pool area was beautiful, just wish that the water temperatures were kept warmer (pool was 77 degrees, hot tub cold in the morning and warming to the 90's by evening). Entertainment staff did a great job!
Stayed 7 nights in Jan 2026