6/10 Okay
Holly B.
26 July 2025
Liked: Cleanliness
Port A
We were excited for our visit to Port A. We had a few unexpected issues with the house. The first evening the toilet in the downstairs half bath started leaking. We were told that we communication either via a phone call or a text would be promptly responded to however when we didn’t hear back from our text, we gave them a call and they said they never received it. Maintenance did come out and look at the toilet the same day that we were able to connect with management. Unfortunately, they said they had to replace the toilet and it wouldn’t be for four days, which was essentially our entire trip. We were disappointed that the repair could not be made in a more timely manner. One of the main reasons we chose the property was the 2 1/2 bath convenience. We also identified damage to the blinds and the upstairs shower drain cover upon arrival. A few days into the trip we were looking to use the washer and dryer also a key reason for choosing the property. To our dismay the washing machine would not complete a cycle and drain. we reported the issue and the management property said they’d have maintenance come out and we’re very apologetic, however, the trip was almost over. Despite several issues, we enjoyed our stay in Port A, the location of the property and it’s amenities.
Holly B.
Stayed 6 nights in Jul 2025