4/10 Poor
David
Travelled with partner
21 Jan 2024
Liked: Cleanliness
A disappointing experience. Having reserved a premium ‘Turret’ room we quickly discovered the heating was not working - and on a freezing night. The staff must have known this - and ours was not the only room affected. Two mini plug in radiators were supplied but they were not fit for purpose in what was a large room.
The management could give no guarantee when the problem would be fixed: we were left with no practical option but to cut short our stay and find alternative accommodation.
We secured a refund for what would have been our second night but no other compensation was offered.
Our main course at dinner was good though the soup had little taste. Breakfast was perfectly acceptable - aside from the terrible instant taste coffee.
This Victorian hotel is perfectly placed for coastal walks and Boscastle harbour but it needs better management and fresh investment
David
Stayed 2 nights in Jan 2024