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The Old Custom House

4.0 star property

Photo gallery for The Old Custom House

Desk, iron/ironing board, free WiFi, bed sheets
Coffee shop
Interior entrance
Desk, iron/ironing board, free WiFi, bed sheets
View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Bar
  • Housekeeping
The current price is AU$316
includes taxes & fees
11 June - 12 June

Explore the area

View map
South Quay, Padstow, England, PL28 8BL
  • Place, Padstow Harbour
    ‪2 min walk‬
  • Place, Padstow Museum
    ‪2 min walk‬
  • Place, Cornwall Area of Outstanding Natural Beauty
    ‪2 min walk‬
  • Airport, Newquay (NQY-Newquay Cornwall)
    ‪38 min drive‬

Room options

View all photos for Standard Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room

10.0 out of 10
Exceptional
(4 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Signature Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Signature Double Room

8.8 out of 10
Excellent
(16 reviews)
  • Sea view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Signature Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Signature Twin Room

8.0 out of 10
Very good
(3 reviews)
  • Sea view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Apartment

  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Single Bed
  • Free Wi-Fi

View all photos for Comfort Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Comfort Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Suite

Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Suite

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

About the area

Padstow

At The Old Custom House you'll be within steps of Padstow Harbour and Padstow Museum. Highlights at this inn include a restaurant and in-room free WiFi. .The restaurant, The Old Custom House, serves seafood and is open for lunch and dinner. At the inn's own lounge bar, you can stop for a drink. Additionally, you'll find free Wi-Fi in public areas and a coffee shop/cafe. .With a stay at this 4-property class Padstow inn, you'll be 31.4 km (19.5 mi) from Fistral Beach.
View more Inns in PadstowOpens in a new window

What's nearby

  • Padstow Harbour - 2 min walk - 0.2 km
  • Padstow Museum - 2 min walk - 0.2 km
  • Cornwall Area of Outstanding Natural Beauty - 2 min walk - 0.2 km
  • National Lobster Hatchery - 5 min walk - 0.4 km
  • Harbour Cove Beach - 8 min drive - 5.9 km

Getting around

  • St Columb Road Station - 17 min drive
  • Newquay (NQY-Newquay Cornwall) - 21 min drive

Restaurants

  • ‪The Old Custom House - ‬1 min drive
  • ‪The Seafood Restaurant - ‬1 min walk
  • ‪Fee's Food - ‬22 min drive
  • ‪Stein's Fish & Chips - ‬3 min walk
  • ‪The Mariners - ‬17 min walk

About this property

The Old Custom House

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

This 4-star Padstow inn is smoke free.

  • 22 guestrooms or units
  • Front desk (limited hours)
  • Beauty salon
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
The Old Custom House offers 22 accommodations with coffee/tea makers and designer toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers and hairdryers. This Padstow inn provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 8.80 per night)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Old Custom House

Conveniences

  • Hair salon
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 31 October 2026 to 25 April 2027 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Bar/lounge
  • Exterior
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
The following facilities are closed for Christmas Day:
  • Bar/lounge
  • Dining venue
During renovations, the inn will make every effort to minimise noise and disturbance.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: GBP 8.80 per night (499 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher in all accommodation.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Old Custom House Inn Padstow
Old Custom House Inn
Old Custom House Padstow
Old Custom House
The Old Custom House Inn
The Old Custom House Padstow
The Old Custom House Inn Padstow

Frequently asked questions

What is the cancellation policy at The Old Custom House?

The Old Custom House offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Old Custom House?

As of 8 June 2026, prices found for a 1-night stay for 2 adults at The Old Custom House on 11 June 2026 start from AU$316, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to The Old Custom House?

Yep, The Old Custom House is a short 16-minute walk from St George's Cove Beach.

Does The Old Custom House serve breakfast?

You bet, breakfast is available daily.

Is there a free airport shuttle available at The Old Custom House?

No, The Old Custom House does not offer an airport shuttle service.

Is there a bar or restaurant at The Old Custom House?

Yep, they've got a lounge bar and an onsite restaurant that serves seafood. Pre dinner cocktails anyone? The dining venue is closed on Christmas Day. The property will be renovating its dining venue from October 31 2026 until April 25 2027 (completion date subject to change).

What time are check-in & check-out at The Old Custom House?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Old Custom House?

No, only service animals are allowed.

The Old Custom House Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 225 out of 397 reviews
Rating 8 - Good. 115 out of 397 reviews
Rating 6 - Okay. 37 out of 397 reviews
Rating 4 - Poor. 15 out of 397 reviews
Rating 2 - Terrible. 5 out of 397 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jan

Liked: Cleanliness, amenities, property conditions & facilities
Quaint heritage building with harbour view rooms - most lovely staff everywhere
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

GARY NIGEL

Liked: Cleanliness, staff & service, property conditions & facilities
Location perfect, staff very friendly and efficient, breakfast excellent
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant place to stay in the heart of Padstow
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Bruce

Liked: Cleanliness, amenities, property conditions & facilities
Old style unique hotel, spacious rooms with a great view. Nice breakfast included. Very friendly staff.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with a welcoming atmosphere in a fabulous location. The staff are exemplary 10/10+
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Alexandra

Great place to stay for the weekend
Stayed 2 nights in Feb 2025
Verified

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities
Staff and room very good
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Albert

Liked: Amenities
Great room overlooking the harbour. The breakfast was freshly cooked and delicious. All staff were friendly and helpful.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Kathryn

Liked: Cleanliness, amenities, property conditions & facilities
The staff were so kind and helpful, nothing was too much trouble. The room was comfy with a lovely view of the harbour
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Jennifer

Disliked: Property conditions & facilities
Good location but hotel is a bit tired
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Very good - comfortable room and excellent breakfast
Stayed 1 night in Apr 2025
Verified

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Comfortable rooms. Very helpful and friendly staff. Lots to see in Padstow. Some noise from the pub in the building at night and carpets could use a refresh, especially in common areas.
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely for a night away, all you need in one place, room, food, bar!
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Mr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a lovely short break
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and comfortable room, easy check-in, breakfast was very nice and the restaurant served great food.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Reuben

Liked: Cleanliness, staff & service, amenities
Very clean and functional room. Lovely pub atmosphere downstairs with a good food menu and lots of local and mainline beers to choose from. Full breakfast was very good too! Recommend!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was lovely with great views of the harbour. Great breakfast and friendly staff.
Stayed 3 nights in Nov 2024
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Staff and facilities were wonderful.
Stayed 1 night in Jan 2023
Verified

8/10 Good

Lyndsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to be based to explore padstow from and the breakfast was very good
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived really early but were allowed to check in hours before Everything about the customer service was excellent
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The perfect place to stay in Padstow! With convenient (paid) parking just across the street, we were able to enjoy walking through padstow before the crowds and the surrounding areas. Brilliant modern bathroom too.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Melville

Liked: Cleanliness
Old, quaint and charming. Good food, nice rooms, quiet and clean. Highly recommend this place.
Stayed 1 night in May 2025
Verified

6/10 Okay

Jane

Liked: Cleanliness
Great location
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Martin

Liked: Amenities
Great pub right on the harbour.
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in May 2024