6/10 Okay
rebecca
Business traveller
9 Aug 2025
Liked: Staff & service, property conditions & facilities
Middle of the road hotel
All in all an average hotel stay. Our room was quiet, the bed was comfortable with uncomfortable pillows. I had to ask for more pillows and the one that was brought had a strange smell so we didn’t use it. I felt like there was a lot of green washing in the way that the hotel would say it was to be eco conscious but it was clearly just to nickel and dime their customers. For example- they charge you for plastic bottle water rather than have a re-fillable bottle in the room like other Copenhagen hotels. They encourage you to drink from the tap but don’t make it easy. We didn’t like that we had to use our credit card to rent an umbrella rather than the hotel just loan us umbrellas like a hotel normally would. I understand that it’s free for the first 48hours but it’s just annoying and would be more convenient and chic to simply have umbrellas for the guests. The hotel itself is unremarkable in terms of dining and design. Feels like a business hotel with no character or charm. There was one women with a black bob and bangs at the front desk who had great customer service but other than her the customer service was non existent.
rebecca
Stayed 6 nights in Aug 2025
