6/10 Okay
arthur
Business traveller
16 Mar 2025
Disliked: Staff & service, amenities, property conditions & facilities
The check-in process wasn't very pleasant. Waited with an existing guest for 11 minutes before desk attendant came from behind a closed door. It was evident he was on a personal telephone call conversation with the laughing and loud attempts to coordinate an after hours. The room was clean, stuffy smelling. The televisions did not work throughout the hotel. My desk chair in the room was broken, the chair seat sat 14 inches off the ground and wasn't secured to the base. I was able to get the staff to 'swap' the chair with another room. Checking out this morning at 6:55 am, no one was at the front desk, a sign stated the staff would be back shortly. The entry door was locked. I unlocked the door, went to the corner cafe for coffee and breakfast sandwich. I returned to the hotel at 7:20 am, still no one at the desk, sign remained. I collected my luggage, returning to the front desk, still no one. I could not get a copy of my bill. No one answering the direct dial at the hotel. I left my key cards on the desk and left. The bed was comfortable, sheets and bathroom clean. These good points are not enough to offset all the not so good points for me to rebook at the St. Charles Hotel in Hudson, NY.
arthur
Stayed 1 night in Mar 2025
