2/10 Terrible
Nadine, Terre Haute
Travelled with family, Travelled with pets
16 June 2025
Disliked: Cleanliness, property conditions & facilities
I chose this pet friendly property for a last minute trip to Cookeville with my daughter and our dog. The front desk clerk was friendly and professional. However, I was disappointed with the condition of my room. First thing I observed was the frayed carpet. I poked my foot on something sharp on the carpet edge. I confirmed that there was a piece of board with several small nails with light rust poking through the surface. I also observed several pieces of dog food from a previous occupant stuck in the crack. TI placed towels over the spot and called the hotel number using my cellphone since the bedside phone was not working. The front desk employee told me that he did not have any other rooms available so I could not get another room. I was only there for one night and wasn't sure that I would find another pet friendly hotel at such short notice so I decided to stay. I appreciated the front desk employee who used a hammer to bang the nails into the wood and advised me to keep the towels on the spot. He said he would speak to his manager about this incident but management has yet to follow up with me. I know La Quinta is a budget hotel but I think you definitely need to consider your customer's well being and health in situations like this. It could have been worse. In addition, the room door, bathroom door, and exterior side doors did not close automatically unless pushed. This is a safety hazard. I am considering taking further action.
Nadine
Stayed 1 night in Jun 2025
