4/10 Poor
Rick, Toronto
Travelled with partner
18 Feb 2026
Disliked: Amenities, property conditions & facilities
Being light sleepers, we had asked for a quiet room - as we always do when traveling - specifically one far from the elevator and floor entrance. We were told we would need to wait another hour because those rooms were not yet ready. When we finally received our keys, we were shocked to discover that our room was the very first one by the entrance and the closest to the elevator.
To make matters worse, the lamp was missing a light bulb (which was fixed upon request), and the TV did not receive any signal until the morning of the third day.
Ironically, the noisy air conditioner turned out to be a blessing - its constant hum served as white noise and helped mask the hallway sounds. It almost felt like sleeping on a plane near the engines. We did appreciate the dehumidifier, though you’ll need to empty the water tank every 5–6 hours.
The highlight of the resort was undoubtedly the surrounding nature. We joined the 45-minute boat ride (US$45), which was well worth it. We saw an alligator, several species of monkeys and birds, and beautiful landscapes. We were especially lucky to spot a sloth happily hanging from a tree.
That said, we would recommend joining the day tours rather than staying at the resort. In our view, it’s not worth spending three days there.
Most staff members were friendly but appeared overworked. The facilities seem long past their prime - the gym was essentially abandoned, and the library consisted of old magazines and books left behind by previous guest
Rick
Stayed 2 nights in Feb 2026
