2/10 Terrible
Rose
11 Nov 2025
This was the worst experience in my several visits to Portugal. I arrived to find the hotel locked in the late afternoon. I rang the doorbell several times and no one responded. I called the phone number on the window and a male staff member answered. I told him I was there to check in and he told I could not as I did not have a reservation. If I had I should have access code . I informed him I was not given one I had a confirmation number for the reservation. Again he denied I had a reservation. At this stage I am frustrated. He says he will call me right back. 10 mins later no response I called him 3 times no answer. Text him and all I get back is hi, I text him I need the code to get in and eventually he gives it to me. To add to the situation the bathroom was not cleaned properly previous guest hair was in the shower tray and on bathroom fixtures. Clothes from a previous guest in closet. As for soundproof they might want to remove that from their description I would highly recommended noise canceling EarPods for the internal noise in the hotel. Better yet do yourself a favor find another hotel.
Rose
Stayed 2 nights in Nov 2025

























