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3.9 out of 5

"Clean and friendly with plenty of parking available. The TV was hard to view from the bed or the lounge - but overall a pleasant stay. " More

By a verified traveller on Sun 22 Nov 2020

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Hotel Description

At Coffs Harbour Sanctuary Resort you'll be 2.3 km (1.4 mi) from Coffs Harbour Golf Club and 2.9 km (1.8 mi) from Coffs Central. Highlights at this motel include a restaurant, an outdoor swimming pool, and a bar/lounge.

You can enjoy flat-screen TVs with cable channels, and all 37 rooms feature free WiFi, balconies, and coffee/tea makers. In-room dining is easy with amenities like refrigerators and room service. Hair dryers, irons/ironing boards, and free toiletries are also available.

The restaurant, Treehouse Restaurant, is open for breakfast and dinner. Enjoy the sauna and kids' swimming pool. Added amenities include free WiFi in public areas and laundry facilities. Each morning continental breakfast is served between 8 AM and 9 AM. There's also the convenience of free extended parking.

With a stay at this 3.5-star Coffs Harbour motel, you'll be 6.1 km (3.8 mi) from Big Banana Fun Park.

Superior Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$111* Per night/room 26 Nov. - 27 Nov.

Deluxe Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Twin Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

King Spa Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Family Room with Kitchen

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Coffs Harbour Sanctuary Resort ratings based on 661 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Coffs Harbour Sanctuary Resort

Everyone (350) Couples (159) Business (3) Family (149)
4 out of 5
Clean and friendly with plenty of parking available. The TV was hard to view from the bed or the lounge - but overall a pleasant stay.

Posted by , from Bellara Qld on 22 Nov. 2020

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Comment from Hotel Management

22 Nov. 2020 by M and M

Thanks so much for your kind review and we are so glad you enjoyed your stay. Hope to see you again soon :)

5 out of 5
Its says its on the motorway, but its like inside a rainforest along the motorway. Great location, great price and facilities.

Posted by , from Sydney on 22 Nov. 2020

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Comment from Hotel Management

22 Nov. 2020 by M and M

Thanks so much for your lovely review. We really appreciate and hope we see you again sometime Kindest Regards Maria and Marc :)

4 out of 5

Posted by on 12 Oct. 2020

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Comment from Hotel Management

19 Oct. 2020 by M and M

Thanks so much for your great review and we are glad you enjoyed your stay. Hope to see you again soon Kind Regards Maria and Marc :)

5 out of 5
Very helpful staff understanding of our need for downstairs room

Posted by on 6 Oct. 2020

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Comment from Hotel Management

6 Oct. 2020 by M and M

Thankyou for your lovely review and we are so glad we could help you. We look forward to seeing you again sometime! Kindest Regards Maria and Marc :)

3 out of 5
Hotel is located close to main HWY but the rooms are very dated and in need of an upgrade.

Posted by , from St Clair on 3 Oct. 2020

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Comment from Hotel Management

3 Oct. 2020 by M and M

Thanks for your feedback

5 out of 5
We had a fantastic stay. The room had been recently renovated. It was lovely and spacious and the balcony overlooked lush greenery. Despite being on the Pacific Hwy, the traffic noise wasn’t a problem and we are from a very quiet area in regional NSW. My son really enjoyed the pool. The staff were friendly and obliging. Due to Covid restrictions the restaurant was closed which was unfortunate but completely understandable. Overall we had a wonderful time and would recommend and hopefully return again in the future.

Posted by , from Orange NSW on 1 Oct. 2020

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Comment from Hotel Management

3 Oct. 2020 by M and M

Thankyou so much for your wonderful review and we are so glad you enjoyed your stay with us. Love to see you again sometime :)

3 out of 5
Very noisy - you can hear trucks all through the night

Posted by , from Sydney on 27 Sep. 2020

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Comment from Hotel Management

29 Sep. 2020 by M and M

The noise is much less at our resort than all the other motels down on the highway thankfully but honestly it depends if we are having a westerly as it sends the noise towards or away from us. we live on site so are very aware sometimes you can hear noise others not.

4 out of 5
Staff were eager to assist. Property was well maintained. Room was satisfactory, spacious and well maintained.

Posted by , from Central Coast NSW on 5 Jul. 2020

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2 out of 5
Cold , noisey , nothing like pictures no resturant. Dissappointing

Posted by on 28 Jun. 2020

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Comment from Hotel Management

3 Jul. 2020 by M and M

Thankyou for your feedback however can we suggest that you arrived in a cold patch of weather. The rooms have reverse cycle air conditioning so there is no need for any room to be cold. The restaurant is closed due to covid which is sadly out of our hands however we have always served beautiful home cooked meals to your room which we are receiving wonderful feedback for by the way that we offered you.The photos of the resort are exactly as it is and most of guests love the beautiful surroundings here on our seven acre sanctuary. Not quite sure what you were expecting? Regards Maria and Marc

5 out of 5

Posted by on 21 Jun. 2020

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Comment from Hotel Management

22 Jun. 2020 by M and M

Thanks so much for your lovely review and we are glad you enjoyed your stay with us. Hope to see you again soon! Kindest Regards Maria and Marc :)

About the Coffs Harbour Sanctuary Resort

Location 250 Pacific Highway, Coffs Harbour, NSW 2450

Property Features

Coffs Harbour Sanctuary Resort offers its guests an outdoor pool, a sauna, and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. A terrace, tour/ticket assistance, and barbecue grills are also featured at Coffs Harbour Sanctuary Resort. This 3.5-star Coffs Harbour motel is smoke free.

  • 37 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking

Transport

  • Airport: Coffs Harbour, NSW (CFS) (5.8 km / 3.6 mi)
  • Train station: Coffs Harbour Station (5 km / 3.1 mi)
  • Parking: Free extended parking

Room Amenities

Coffs Harbour Sanctuary Resort offers 37 air-conditioned accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. Flat-screen televisions come with cable channels. This Coffs Harbour motel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Private balcony
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 8 AM to 9 AM.

Treehouse Restaurant - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Saturday: 7 AM - 9 PM
  • Sunday - Sunday: 8 AM - 8 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Saturday: 7 AM - 9 PM
  • Sunday - Sunday: 8 AM - 8 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities.Contactless check-in and contactless check-out are available.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines; the SGS (3rd party expert - Global) sanitization guidelines; the Ecolab (3rd party expert - Global) sanitization guidelines; the Bureau Veritas (3rd party expert - Global) sanitization guidelines; the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Property follows sanitisation practices of SGS (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 10 per person (approximately)
  • Rollaway bed fee: AUD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Australis Sanctuary
  • Australis Sanctuary Coffs Harbour
  • Australis Sanctuary Resort
  • Australis Sanctuary Resort Coffs Harbour
  • Coffs Harbour Sanctuary Resort
  • Coffs Harbour Sanctuary
  • Coffs Harbour Sanctuary Resort Motel
  • Coffs Harbour Sanctuary Resort Coffs Harbour
  • Coffs Harbour Sanctuary Resort Motel Coffs Harbour

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.