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iStay Hotel Ciudad Juarez

Property class: 3.5

Photo gallery for iStay Hotel Ciudad Juarez

A spacious indoor courtyard with multiple seating areas, a central dining space, and a covered area with a triangular roof.
A rooftop pool area with lounge chairs and a sunbathing area.
A spacious lobby with a high ceiling, a seating area with purple chairs, a sofa, and a coffee table. There is a large window with a view of the outside, and a balcony with potted plants.
A breakfast table set with plates of food, cups, and a juice glass.
A hotel room with a large bed, a nightstand with a lamp, and a view of a balcony with a cityscape.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is AU$106
includes taxes & fees
17 Nov - 18 Nov

Explore the area

View map
Paseo Triunfo de la Republica 3745, Colonia Circuito Pronaf, Ciudad Juárez, CHIH, 32310
  • Place, Plaza de las Americas
    ‪5 min walk‬
  • Place, Estadio 20 de Noviembre
    ‪12 min walk‬
  • Place, Paso del Norte Cultural Center
    ‪14 min walk‬
  • Airport, Ciudad Juarez, Chihuahua (CJS-Abraham Gonzalez Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room

A hotel room with a large bed, a nightstand with a lamp, and a view of a balcony with a cityscape.

Standard Room

8.8 out of 10
Excellent
(55 reviews)
  • 29 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Standard Double Room

A hotel room with two beds, each with a headboard, a nightstand with a lamp, and a small drawer.

Standard Double Room

8.2 out of 10
Very good
(39 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Deluxe Room

A hotel room with a bed, a desk, a chair, and a couch.

Deluxe Room

9.2 out of 10
Wonderful
(11 reviews)
  • 31 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Double Room

A hotel room with two beds, each with a headboard, a nightstand with a lamp, and a small drawer.

Deluxe Double Room

7.4 out of 10
Good
(14 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

About the area

Ciudad Juárez

IStay Hotel Ciudad Juarez puts you in the heart of Ciudad Juárez, connected to a shopping centre and within just a 10-minute stroll of Hospital de la Mujer and Plaza de las Americas. Highlights at this hotel include in-room free WiFi, free high-speed Internet and plasma TVs. .The restaurant, Restaurante la Pergola, is open for breakfast. Enjoy the indoor swimming pool and gym. Business travellers can take advantage of a conference centre and a business centre. Additionally, you'll find free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 3.5-property class Zona Pronaf hotel include Paso del Norte International Bridge and University of Texas at El Paso.

What's nearby

  • Plaza de las Americas - 5 min walk - 0.5 km
  • Emotion Casino - 9 min walk - 0.8 km
  • Ciudad Juárez Art Museum - 10 min walk - 0.9 km
  • Estadio 20 de Noviembre - 12 min walk - 1.0 km
  • Paso del Norte Cultural Center - 14 min walk - 1.2 km

Getting around

  • El Paso Union Depot - 18 min drive
  • El Paso International Airport (ELP) - 25 min drive

Restaurants

  • ‪Sanborns Ciudad Juárez - ‬2 min walk
  • ‪La Abeja - ‬8 min walk
  • ‪Crisostomo - ‬5 min walk
  • ‪Wendy’s - ‬6 min walk
  • ‪Applebee's - ‬4 min walk

About this property

iStay Hotel Ciudad Juarez

IStay Hotel Ciudad Juarez offers its guests an indoor pool and a fitness centre. There's a restaurant on site. There's an onsite business centre.

WiFi and wired Internet are free in public spaces. The business-friendly iStay Hotel Ciudad Juarez also features coffee/tea in common area, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available.

This 3.5-star Ciudad Juárez hotel is smoke free.

  • 1 building
  • 146 guestrooms or units
  • 4 levels
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Dining venue
IStay Hotel Ciudad Juarez offers 146 air-conditioned accommodations with a safe and free newspapers. 40-inch plasma televisions come with premium cable channels. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

Similar properties

A modern lobby with a digital check-in desk, a fire feature, and contemporary furniture.
Gamma Ciudad Juarez
Zona Pronaf
  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
4.6 out of 5, Wonderful, 1,297 reviews
The price is AU$178
includes taxes & fees
29 Oct - 30 Oct
Gamma Ciudad Juarez

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; MXN 150 for adults and MXN 100 for children
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Restaurante la Pergola

Things to do

  • Gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Babysitting
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business centre
  • Conference centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch plasma TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: MXN 25 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 150 for adults and from MXN 100 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel iStay Ciudad Juarez
iStay Ciudad Juarez
iStay Hotel
iStay Hotel Ciudad Juarez
Istay Ciudad Juarez
iStay Hotel Ciudad Juarez Hotel
iStay Hotel Ciudad Juarez Ciudad Juárez
iStay Hotel Ciudad Juarez Hotel Ciudad Juárez

Frequently asked questions

What is the cancellation policy at iStay Hotel Ciudad Juarez?

IStay Hotel Ciudad Juarez offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at iStay Hotel Ciudad Juarez?

As of 28 Oct 2026, prices found for a 1-night stay for 2 adults at iStay Hotel Ciudad Juarez on 17 Nov 2026 start from AU$106, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at iStay Hotel Ciudad Juarez?

Yep, iStay Hotel Ciudad Juarez has a free self car park.

Does iStay Hotel Ciudad Juarez have a pool?

IStay Hotel Ciudad Juarez has an indoor pool.

Is iStay Hotel Ciudad Juarez family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that iStay Hotel Ciudad Juarez is a hit with families.

Does iStay Hotel Ciudad Juarez serve breakfast?

You bet, buffet brekkie is served on weekdays between 6:30 AM and 11:00 AM and weekends from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at iStay Hotel Ciudad Juarez?

No, iStay Hotel Ciudad Juarez does not offer an airport shuttle service.

Is there a bar or restaurant at iStay Hotel Ciudad Juarez?

Yep, you can grab a meal at iStay Hotel Ciudad Juarez's onsite restaurant.

What time are check-in & check-out at iStay Hotel Ciudad Juarez?

Check-in begins at 3 PM. Check-out time is 1 PM.

Are pets allowed at iStay Hotel Ciudad Juarez?

No, only service animals are allowed.

iStay Hotel Ciudad Juarez Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1062 out of 1589 reviews
Rating 8 - Good. 280 out of 1589 reviews
Rating 6 - Okay. 133 out of 1589 reviews
Rating 4 - Poor. 57 out of 1589 reviews
Rating 2 - Terrible. 57 out of 1589 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness
Location was perfect for my trip
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always very friendly staff and very clean hotel
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
iStay is the best. Wish I could stay there always.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
💯 everything was good 👍
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always have a good time when I stay in the hotel! Is nice clean it has an indoor pool and is connected to Sanbors, It’s a great place to stay when you’re in Ciudad Juárez a great value for your money!!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean very friendly people
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms need renovation, indoor pool good for families, good breakfast. Good options around.
Stayed 2 nights in May 2026
Verified review

2/10 Terrible

Liked: Amenities, property conditions & facilities
Better staff
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect during our stay this weekend. The hotel was very clean, the staff was friendly, and we felt very comfortable. We would definitely stay here again. Thank you for a wonderful experience! 😊
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
is a nice hotel , great breakfast food
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ok
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
As expected great stay room was very clean staff very attentive.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great roo
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Liked: Staff & service, amenities, property conditions & facilities
This is the 3rd year we arrived at the hotel, every year the hotel been reducing the small complements they offer years ago, like a free coffee set for two daily, water bottles in your room.
Stayed 4 nights in Jul 2026
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities
Outdated, nice staff.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and the staff was very friendly.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this hotel
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was ok, the mattress could be a little more soft for me, but other than everything was as described, I'll stay again in the future.
Stayed 2 nights in Apr 2026