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Hacienda Real del Carmen

3.5 star property

Photo gallery for Hacienda Real del Carmen

A hotel with a pool, palm trees, and a well-lit building facade.
A circular lobby with a central seating area, a small table, and a vending machine.
Front of property
Exterior
Flat-screen TV

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$112
includes taxes & fees
28 June - 29 June

Explore the area

View map
Calle 31 No. 106 Col. Benito Juárez, Ciudad del Carmen, CAM, 24180
  • Place, Plaza Zentralia Shopping Center
    ‪18 min walk‬
  • Place, Church of Our Lady of Fatima
    ‪19 min walk‬
  • Place, Macumba Seafood Market
    ‪3 min drive‬
  • Airport, Ciudad Del Carmen, Campeche (CME-Ciudad del Carmen Intl.)
    ‪3 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Pool View

A hotel room with a large bed, two bedside lamps, a wooden nightstand with a telephone, and two framed pictures on the wall.

Standard Room, 1 King Bed, Accessible, Pool View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Double Room, 2 Queen Beds

A hotel room with two beds, a nightstand, a desk, and two paintings on the wall.

Double Room, 2 Queen Beds

7.2 out of 10
Good
(5 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Executive Suite, 1 King Bed, Non Smoking, Pool View

A hotel room with a large bed, a red sofa, a wooden headboard, two bedside tables with lamps, and a large window with curtains.

Executive Suite, 1 King Bed, Non Smoking, Pool View

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Suite, Multiple Beds, Non Smoking

Luxury Suite, Multiple Beds, Non Smoking

Luxury Suite, Multiple Beds, Non Smoking

  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

About the area

Ciudad del Carmen

At Hacienda Real del Carmen you'll be within a 20-minute stroll of Plaza Zentralia Shopping Center and Resurgimiento Stadium. Highlights at this Colonial hotel include a restaurant, an outdoor swimming pool and free self-parking. .For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym, kids' swimming pool and pool loungers. Added amenities include free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. There's also the convenience of a free airport shuttle. .Near this 3.5-property class Ciudad del Carmen hotel, you'll find Norte Beach.

What's nearby

  • Resurgimiento Stadium - 8 min walk - 0.7 km
  • Plaza Zentralia Shopping Center - 18 min walk - 1.5 km
  • Church of Our Lady of Fatima - 19 min walk - 1.7 km
  • Macumba Seafood Market - 3 min drive - 1.9 km
  • El Zacatal Bridge - 4 min drive - 2.6 km

Getting around

  • Ciudad Del Carmen, Campeche (CME-Ciudad del Carmen Intl.) - 3 min drive

Restaurants

  • ‪Mr. Pampas Cd. Carmen - ‬7 min walk
  • ‪El Capricho - ‬6 min walk
  • ‪Hot dogs la shusha - ‬7 min walk
  • ‪Peaky Burger - ‬8 min walk
  • ‪Modelorama La Wera - ‬11 min walk

About this property

Hacienda Real del Carmen

Hacienda Real del Carmen offers its guests a kids' pool, an outdoor pool, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

There's an onsite business centre. The business-friendly Hacienda Real del Carmen also features a garden, concierge services, and laundry facilities. A roundtrip airport shuttle is free (available on request). Self parking is free. A complete renovation of Hacienda Real del Carmen was completed in January 2019.

This Colonial Ciudad del Carmen hotel is smoke free.

  • 106 guestrooms or units
  • 4 buildings
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Garden
  • Beauty salon
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hacienda Real del Carmen offers 106 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary bottles of water. Each accommodation is individually furnished. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

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  • Breakfast included
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 7:00 AM to 3:00 PM on request
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre

Outdoors

  • Garden
  • Pool loungers

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 4 buildings
  • Banquet hall
  • Colonial architecture
  • Renovated entire property - January 2019
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 472.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: MXN 472.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hacienda Real Carmen Hotel Ciudad del Carmen
Hacienda Real Carmen Ciudad del Carmen
Hacienda Real Carmen Ciudad l
Hacienda Real del Carmen Hotel
Hacienda Real del Carmen Ciudad del Carmen
Hacienda Real del Carmen Hotel Ciudad del Carmen

Frequently asked questions

Is parking available at Hacienda Real del Carmen?

Yep, Hacienda Real del Carmen has a free self car park.

How much does it cost to stay at Hacienda Real del Carmen?

As of 27 June 2026, prices found for a 1-night stay for 2 adults at Hacienda Real del Carmen on 28 June 2026 start from AU$112, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hacienda Real del Carmen?

The closest beach to Hacienda Real del Carmen is Norte Beach (2.7 km).

Does Hacienda Real del Carmen have a pool?

Hacienda Real del Carmen has a pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 9:00 AM to 9:00 PM.

What makes Hacienda Real del Carmen a romantic place to stay?

A lounge bar and 24-hour room service, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Hacienda Real del Carmen.

Is there a free airport shuttle available at Hacienda Real del Carmen?

Yep, there's a free airport shuttle that runs from 7:00 AM - 3:00 PM on request.

Is there a bar or restaurant at Hacienda Real del Carmen?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hacienda Real del Carmen?

Check-in begins at 3:00 PM. Check-out time is 1:00 PM.

Are pets allowed at Hacienda Real del Carmen?

No, only service animals are allowed.

Hacienda Real del Carmen Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 53 out of 105 reviews
Rating 8 - Good. 27 out of 105 reviews
Rating 6 - Okay. 11 out of 105 reviews
Rating 4 - Poor. 9 out of 105 reviews
Rating 2 - Terrible. 5 out of 105 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with everything staff is very nice!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Maricela

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Kashif

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, very convenient,
Stayed 3 nights in May 2023
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Large clean rooms. Nice courtyard.

Very clean hotel with friendly staff. Early checkin allowed when possible. Pickup from airport went smoothly. A little bit of charm and character above the normal run-of-the-mill place. Large rooms.
Stayed 1 night in Feb 2023
Verified

6/10 Okay

audun håvik

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The hotel it's good but no hot water in the shower at all i don't really recommend this hotel......
Stayed 2 nights in Dec 2022
Verified

8/10 Good

José Emilio

Liked: Cleanliness, staff & service, property conditions & facilities
S/c
Verified

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

CONSUELO ANAHI

Liked: Cleanliness, amenities, property conditions & facilities
Ubicación, precio, limpiezs
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Miguel Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, alimentos ricos en restaurante, habitaciones cómodas y limpias
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Maria del Pilar

Liked: Cleanliness, staff & service, room comfort
Faltaron amenidades
Stayed 2 nights in Jul 2025
Verified

4/10 Poor

jesus alberto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hay lugar para estacionar vehículo
Stayed 1 night in Jul 2024
Verified

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Se equivocaron en la reserva y no ha ia cupo

Al llegar me dijeron que se equivocaron en la reserva y la tenían para otro día. El hotel estaba lleno por lo que no pude quedarme ahí. Los de front desk me dieron recomendaciones de otros hoteles
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Brenda Nicole

Liked: Cleanliness
Me gustó la decoración
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

ysied

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Mar 2024
Verified

8/10 Good

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Agradable y buena ubicación
Stayed 1 night in Mar 2024
Verified

6/10 Okay

tamaulipas

Liked: Property conditions & facilities
deje una lista de las deficiencias durante mi estadía
Stayed 2 nights in Mar 2024
Verified

4/10 Poor

Mayra

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
las instalaciones estan bonitas, el hotel muy limpio, pero cuentan con escaso personal, no tienen valet parkin, las 2 mañanas que estuvimos nos despertaron 8 am para mover nuestro vehiculo.
Stayed 3 nights in Mar 2024
Verified

6/10 Okay

Roberto

Liked: Staff & service, amenities
Disliked: Cleanliness
Sin agua caliente, tina tapada
Stayed 1 night in Oct 2023
Verified

8/10 Good

PEDRO

Liked: Cleanliness, staff & service, property conditions & facilities
Bonito lugar y en general buenos alimentos
Stayed 5 nights in Jun 2023
Verified

4/10 Poor

Mario

Disliked: Staff & service
No me quedé Por política dicen que no está la reservación y cobran en el chek in Así ni respetan el precio y se pierden los beneficios con hoteles.com Deben ver eso
Stayed 2 nights in Feb 2023
Verified

8/10 Good

MIGUEL ANGEL LORANCA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien en cuanto sus servicios, lo único seria calefacción para la alberca.
Verified

10/10 Excellent

Jose osvaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para estar en familia y descansar.
Stayed 1 night in Dec 2022
Verified

10/10 Excellent

erick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo súper excelente
Verified

8/10 Good

Moisés

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto su arquirectura y hambientacion. No me gusto la falta de insonorizado en las habitaciones
Verified

2/10 Terrible

Beatrice

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Leider haben wir für eine Suite mit Poolblick bezahlt und erhalten haben wir ein DZ zur Strasse. Trotz Reklamation haben wir kein anderes Zimmer erhalten.
Stayed 1 night in Dec 2022