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Ciala Resort Best Hotel in Kisumu Kenya

4.5 star property
Luxury spa resort near Maragoli Hills

Choose dates to view prices

Photo gallery for Ciala Resort Best Hotel in Kisumu Kenya

Family Cabin | Living area
Honeymoon Room | View from room
Garden
Executive Room
Family Cabin | In-room dining
Reviews
8.4

Very good

Popular amenities

  • PoolPoolPool
  • BarBarBar
  • Breakfast includedBreakfast includedBreakfast included
  • SpaSpaSpa
  • Room serviceRoom serviceRoom service
  • Air conditioningAir conditioningAir conditioning

Check-in time

2:00 PM

Check-out time

10:00 AM

Explore the area

Map
Daraja Mbili, Kisumu, Kisumu County
  • Popular LocationDunga Bay22 min drive
  • Popular LocationKisumu Impala Sanctuary22 min drive
  • Popular LocationHippo Point24 min drive
  • AirportKisumu (KIS)31 min drive

Room options

View all photos for Superior Single Room

Superior Single Room

Superior Single Room

Highlights

Balcony
Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Private bathroom
Bathrobes
Rainfall showerhead
  • 32 sq m
  • Hill view
  • Sleeps 4
  • 1 King Bed OR 1 Single Bed

View all photos for Family Cabin

Family Cabin | Living area

Family Cabin

Highlights

Garden
Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
  • Hill view
  • Sleeps 6
  • 3 King Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Balcony
Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Private bathroom
Bathrobes
Rainfall showerhead
  • 40 sq m
  • Hill view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Honeymoon Room

Honeymoon Room

Honeymoon Room

Highlights

Balcony
Individually decorated
Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
2 bathrooms
Bathrobes
  • 40 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room

Executive Room

Executive Room

Highlights

Balcony
Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
Smart TV
Separate bedroom
Blackout curtains
  • 70 sq m
  • Hill view
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior
Sarova Imperial Hotel
Free WiFi
Restaurant
Air conditioning
Breakfast available
4.5 out of 5, Wonderful, (32)
The price is AU$202
for 1 night
includes taxes & fees
30 June - 1 July
Sarova Imperial Hotel

About the area

Kisumu

A luxury stay in Kisumu awaits you at Ciala Resort Best Hotel in Kisumu Kenya. You'll be 2.4 km (1.5 mi) from Maragoli Hills and 13.8 km (8.6 mi) from Lake Victoria. Highlights at this resort include 2 restaurants, 2 bars/lounges and an outdoor swimming pool. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and mani/pedis. Enjoy access to ecotours, horse riding/hire and bike hire. 8 meeting rooms, a conference centre, and a 24-hour business centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Each morning free buffet breakfast is offered between 6:00 AM and 10:00 AM. There's also free self parking, along with the convenience of a beach shuttle. .Places within a 30-minute drive of this 4.5-property class Kisumu resort include Dunga Bay and Kisumu Impala Sanctuary.
View more Resorts in KisumuOpens in a new window

What's nearby

  • Kisimu museum - 20 min drive
  • The West End Shopping Mall - 20 min drive
  • Dunga Bay - 22 min drive
  • Kisumu Impala Sanctuary - 22 min drive
  • Hippo Point - 24 min drive

Getting around

  • Kisumu (KIS) - 32 min drive

Restaurants

  • ‪Kisumu City - ‬16 min drive
  • ‪Lakeside Fish Eating Joints - ‬15 min drive
  • ‪Secrete Lounge - Maseno - ‬12 min drive
  • ‪Nyawita Shopping Centre - ‬15 min drive
  • ‪Soweto Hotel - ‬15 min drive

About this property

Ciala Resort Best Hotel in Kisumu Kenya

Luxury spa resort near Maragoli Hills
There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 8 meeting rooms. An outdoor pool, spa services, and a terrace are also featured at the luxury Ciala Resort Best Hotel in Kisumu Kenya. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Kisumu resort.

  • 58 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Locker space
Ciala Resort Best Hotel in Kisumu Kenya offers 58 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. 55-inch Smart televisions come with premium satellite channels and Netflix. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets.

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Beach shuttle (surcharge)
  • Free secured self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics

Things to do

  • Bicycle rentals
  • Ecotours
  • Hiking/biking trails
  • Horseback riding/rentals
  • Mountain biking
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 8 meeting rooms
  • Conference centre

Outdoors

  • Garden
  • In a nature reserve
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 15 accessible parking spaces
  • Area rug in room
  • Front entrance ramp
  • No lift
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch Smart TV with premium satellite channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Free bottled water
  • Restaurant dining guides

Outdoor space

  • Balcony

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for KES 5000.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: KES 5000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards and cash. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.

Property is also known as

Ciala In Kisumu Kenya Kisumu
Ciala Resort Best Hotel in Kisumu Kenya Resort
Ciala Resort Best Hotel in Kisumu Kenya Kisumu
Ciala Resort Best Hotel in Kisumu Kenya Resort Kisumu

Frequently asked questions

What is the cancellation policy at Ciala Resort Best Hotel in Kisumu Kenya?

Ciala Resort Best Hotel in Kisumu Kenya offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Ciala Resort Best Hotel in Kisumu Kenya?

As of 16 June 2024, prices found for a 1-night stay for 2 adults at Ciala Resort Best Hotel in Kisumu Kenya on 1 July 2024 start from AU$179.15, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Ciala Resort Best Hotel in Kisumu Kenya?

Yep, Ciala Resort Best Hotel in Kisumu Kenya has a free self car park.

Is there a spa on site at Ciala Resort Best Hotel in Kisumu Kenya?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Ciala Resort Best Hotel in Kisumu Kenya have a pool?

Ciala Resort Best Hotel in Kisumu Kenya has an outdoor pool.

What luxury perks are available at Ciala Resort Best Hotel in Kisumu Kenya?

Ciala Resort Best Hotel in Kisumu Kenya features an outdoor pool, 2 restaurants and 2 bars.

What makes Ciala Resort Best Hotel in Kisumu Kenya a romantic place to stay?

Couples spa treatments and couples dining, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Ciala Resort Best Hotel in Kisumu Kenya.

Is Ciala Resort Best Hotel in Kisumu Kenya family-friendly?

You bet! With amenities such as laundry facilities and a picnic area, as well as free infant beds in the guestrooms, it's no surprise that Ciala Resort Best Hotel in Kisumu Kenya is a hit with families.

Does Ciala Resort Best Hotel in Kisumu Kenya serve breakfast?

Sure does, free buffet brekkie is available daily from 6:00 AM to 10:00 AM.

Is there a free airport shuttle available at Ciala Resort Best Hotel in Kisumu Kenya?

No, Ciala Resort Best Hotel in Kisumu Kenya does not offer an airport shuttle service.

Is there a bar or restaurant at Ciala Resort Best Hotel in Kisumu Kenya?

Yep, Ciala Resort Best Hotel in Kisumu Kenya has 2 restaurants.

What time are check-in & check-out at Ciala Resort Best Hotel in Kisumu Kenya?

Check-in begins at 2:00 PM. Check-out time is 10:00 AM.

Are pets allowed at Ciala Resort Best Hotel in Kisumu Kenya?

No, only service animals are allowed.

Ciala Resort Best Hotel in Kisumu Kenya Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 4 out of 7 reviews" "
Rating 8 - Good. 2 out of 7 reviews" "
Rating 6 - Okay. 0 out of 7 reviews" "
Rating 4 - Poor. 0 out of 7 reviews" "
Rating 2 - Terrible. 1 out of 7 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Hosanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in May 2024

8/10 Good

JITESH

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good experience !!
Stayed 1 night in Jun 2024

10/10 Excellent

Cris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cris Obudo
Outstanding
Stayed 2 nights in Apr 2024

8/10 Good

Anthony, crown point

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good place to stay…. Salty food.. some broken amenities, typical to Kenya. Most of the staff were excellent. Would recommend - a bit pricey though. It’s not quite there.
Stayed 2 nights in Apr 2024

10/10 Excellent

NIKKI

Travelled with family
Liked: Cleanliness, staff & service, amenities
I can't even begin to tell you how absolutely AMAZING and beautiful this place is! From beginning to end I was treated like royalty. I highly, highly, HIGHLY recommend this place. I will be visiting every time I come to Kenya.
Stayed 2 nights in Oct 2023

10/10 Excellent

Anthony, crown point

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place. Staff is excellent and friendly. Would definitely come back. Gym and steam sauna a plus!
Stayed 2 nights in May 2023

2/10 Terrible

Peter

Stayed 2 nights in Apr 2023