Chucena accommodation

No complaints at all. A very nice room and hotel

Hotel was very good but I have to say, my family got embarrassed during breakfast. I prepaid breakfast but the personnel who should have been at the front to greet people coming in were not there at that time. She eventually caught up and asked for my room number to which I replied back. After 1 minute or so, in the middle of the breakfast area, she says to me in a commanding and very audible voice 'No No No. . . You have not paid for breakfast'. And she does this that everyone in that room could hear. My family was embarrassed. She should me the list and there are the names of four of our family members. I expected more from this hotel as it gives an impression of professionalism at best. But I felt treated like a 'gate crasher'. Not professional enough for an international clientele. Needed more training. It is difficult for me to recommend this hotel to my friends because of such experience.

Great place