See all properties
Save

Park Hall Hotel & Spa Lancashire, a member of Radisson Individuals

4.0 star property
Lakefront hotel with full-service spa and health club

Photo gallery for Park Hall Hotel & Spa Lancashire, a member of Radisson Individuals

Lobby sitting area
Lobby
Banquet hall
Desk, laptop workspace, soundproofing, free WiFi
Lounge

Popular amenities

  • Pool
  • Gym
  • 24/7 front desk
  • Spa
  • Bar
The current price is AU$108
includes taxes & fees
31 July - 1 Aug

Explore the area

Map
Park Hall Road, Chorley, England, PR7 5LP
  • Heskin Hall
    ‪3 min drive‬
  • University of Bolton Stadium
    ‪17 min drive‬
  • Bolton Arena
    ‪17 min drive‬
  • Manchester (MAN)
    ‪42 min drive‬

Room options

View all photos for Apartment, 2 Bedrooms (Cottage)

Apartment, 2 Bedrooms (Cottage)

Apartment, 2 Bedrooms (Cottage)

Highlights

Deck/patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Connecting rooms available
  • 50 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Standard Room

Desk, laptop workspace, soundproofing, free WiFi

Standard Room

7.0 out of 10
Good
(14 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
LED TV
Renovated in 2024
Portable fan
Hairdryer
Shower/bath combination
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Family Room

Desk, laptop workspace, soundproofing, free WiFi

Family Room

Highlights

Soundproofed
Heating
Connecting rooms available
LED TV
Renovated in 2024
Portable fan
Sofa bed - double
Hairdryer
  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Heating
Connecting rooms available
Dining table
LED TV
  • 45 sq m
  • Sleeps 4
  • 2 Single Beds OR 1 King Bed

View all photos for Superior Room

Desk, laptop workspace, soundproofing, free WiFi

Superior Room

Highlights

Soundproofed
Heating
Connecting rooms available
LED TV
Renovated in 2024
Portable fan
Shower/bath combination
Private bathroom
  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Superior Room, Balcony

Superior Room, Balcony

Superior Room, Balcony

Highlights

Balcony
Soundproofed
Heating
Connecting rooms available
LED TV
Renovated in 2024
Portable fan
Shower/bath combination
  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment, 1 Bedroom (Cottage)

Apartment, 1 Bedroom (Cottage) | Private kitchenette

Apartment, 1 Bedroom (Cottage)

Highlights

Deck/patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Connecting rooms available
LED TV
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

About the area

Chorley

A family-friendly stay in Chorley awaits you at Park Hall Hotel & Spa Lancashire, a member of Radisson Individuals. You'll be 2.1 km (1.3 mi) from Heskin Hall and 2.3 km (1.5 mi) from Heskin Farmers Market & Craft Centre. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A pampering day can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and aromatherapy. The restaurant, Brookes, is open for breakfast and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym and sauna as well as access to aerobics classes and yoga classes. 7 meeting rooms and a conference centre are among the business amenities offered. Plus you'll find a free manager's reception, a coffee shop/cafe and a snack bar/deli. English breakfast is available on weekdays between 6:30 AM and 9:30 AM. There's also the convenience of free self parking. .Sights within a 10-minute drive of this 4-property class Chorley hotel include Yarrow Valley Country Park and Chorley Little Theatre.

What's nearby

  • Heskin Hall - 3 min drive - 2.1 km
  • Yarrow Valley Country Park - 8 min drive - 4.0 km
  • University of Central Lancashire - 15 min drive - 19.5 km
  • University of Bolton Stadium - 17 min drive - 18.7 km
  • Bolton Arena - 17 min drive - 18.7 km

Getting around

  • Euxton Balshaw Lane Station - 6 min drive
  • Liverpool (LPL-John Lennon) - 57 min drive

Restaurants

  • ‪Starbucks - ‬12 min walk
  • ‪The Original Farmers Arms - ‬5 min drive
  • ‪KFC - ‬12 min walk
  • ‪Euxton Mills Hotel - ‬5 min drive
  • ‪Wheatsheaf - ‬6 min drive

About this property

Park Hall Hotel & Spa Lancashire, a member of Radisson Individuals

Lakefront hotel with full-service spa and health club
Park Hall Hotel & Spa Lancashire, a member of Radisson Individuals offers its guests a full-service spa, an indoor pool, and a health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily.

There are 7 meeting rooms available. A sauna, a terrace, and an arcade/games room are also featured at the family-friendly Park Hall Hotel & Spa Lancashire, a member of Radisson Individuals. Self parking is free. A complete renovation of Park Hall Hotel & Spa Lancashire, a member of Radisson Individuals was completed in June 2024.

Smoking is allowed in designated areas at this 4-star Chorley hotel.

  • 64 guestrooms or units
  • 2 levels
  • 2 buildings
  • Conference rooms
  • Manager's reception (free)
  • Deli
  • Conference centre
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Park Hall Hotel & Spa Lancashire, a member of Radisson Individuals offers 64 accommodations with a hairdryer and free toiletries. 32-inch LED televisions come with satellite channels. Bathrooms include a combined bath/shower unit.

This Chorley hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs. Housekeeping is provided on a daily basis.

The on-site spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, Hindi

Similar properties

In-room safe, desk, blackout curtains, iron/ironing board

Ramada by Wyndham Chorley South

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Gym
4.3 out of 5, Excellent, 931 reviews
The price is AU$92
includes taxes & fees
3 Aug - 4 Aug
Ramada by Wyndham Chorley South

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Free self parking on site

Food and drink

  • Weekday English breakfast available 6:30 AM to 9:30 AM for a fee: GBP 10 for adults and GBP 7 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Brookes

Things to do

  • Air hockey
  • Arcade/game room
  • Billiards/pool table
  • Fitness classes
  • Foosball table
  • Full-service spa
  • Games
  • Health club
  • Indoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Table tennis
  • Yoga classes

Family friendly

  • Arcade/game room
  • Highchair
  • Indoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 7 meeting rooms
  • Conference centre

Outdoors

  • Garden
  • On a lake
  • Outdoor furniture
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Front entrance ramp
  • Hardwood flooring in public areas
  • High-pile carpet in room
  • No lift
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchairs on site

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Designated smoking areas
  • Reception hall
  • Renovated entire property - June 2024

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Laptop workspace
  • Portable fan
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for GBP 5.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 10 for adults and from GBP 7 for children
  • Crib (infant bed) fee: GBP 5.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, JCB International and debit cards. Cash is not accepted. For guests' safety, the property includes window guards in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

BRILLIANT Park Hall Hotel
Park Hall Hotel Spa Chorley
Park Hall Lancashire a member of Radisson Individuals

Frequently asked questions

What is the cancellation policy at Park Hall Hotel & Spa Lancashire, a member of Radisson Individuals?

Park Hall Hotel & Spa Lancashire, a member of Radisson Individuals offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Park Hall Hotel & Spa Lancashire, a member of Radisson Individuals?

As of 28 July 2025, prices found for a 1-night stay for 2 adults at Park Hall Hotel & Spa Lancashire, a member of Radisson Individuals on 31 July 2025 start from AU$108.47, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Park Hall Hotel & Spa Lancashire, a member of Radisson Individuals?

Yep, Park Hall Hotel & Spa Lancashire, a member of Radisson Individuals has a free self car park.

Is there a spa on site at Park Hall Hotel & Spa Lancashire, a member of Radisson Individuals?

Yep, there is an onsite spa at Park Hall Hotel & Spa Lancashire, a member of Radisson Individuals. It has a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as prenatal massages.

Does Park Hall Hotel & Spa Lancashire, a member of Radisson Individuals have a pool?

Park Hall Hotel & Spa Lancashire, a member of Radisson Individuals has an indoor pool.

What luxury perks are available at Park Hall Hotel & Spa Lancashire, a member of Radisson Individuals?

Park Hall Hotel & Spa Lancashire, a member of Radisson Individuals features a full-service spa, a health club and an indoor pool.

Is Park Hall Hotel & Spa Lancashire, a member of Radisson Individuals family-friendly?

You bet! With amenities such as an arcade and a deli, as well as highchairs in the guestrooms, it's no surprise that Park Hall Hotel & Spa Lancashire, a member of Radisson Individuals is a hit with families.

Does Park Hall Hotel & Spa Lancashire, a member of Radisson Individuals serve breakfast?

Yep, English brekkie is offered on weekdays between 6:30 AM and 9:30 AM.

Is there a free airport shuttle available at Park Hall Hotel & Spa Lancashire, a member of Radisson Individuals?

No, Park Hall Hotel & Spa Lancashire, a member of Radisson Individuals does not offer an airport shuttle service.

Is there a bar or restaurant at Park Hall Hotel & Spa Lancashire, a member of Radisson Individuals?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Park Hall Hotel & Spa Lancashire, a member of Radisson Individuals?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Park Hall Hotel & Spa Lancashire, a member of Radisson Individuals?

No, only service animals are allowed.

Park Hall Hotel & Spa Lancashire, a member of Radisson Individuals Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 136 out of 337 reviews
Rating 8 - Good. 74 out of 337 reviews
Rating 6 - Okay. 50 out of 337 reviews
Rating 4 - Poor. 30 out of 337 reviews
Rating 2 - Terrible. 47 out of 337 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Phil

Stayed 2 nights in Mar 2025

4/10 Poor

Zach

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Junior Suite wasn't as advertised. Pictures showed a nicely decorated room, which we didn't recieve. Room was unclean, popcorn the floor, dust everywhere, and questionable bedding. Walls were damaged, and poorly repaired (landlord specials), strange, offputting sewage water smell throughout the hotel. Fire alarm went off at 3am for 5 seconds, with no explanation or appology the next day. During checkout, reception didn't seem to care about our stay, seems we pulled the person away from a personal phone call. Wouldn't call it a spa hotel. There was a pool, and steam room that were ok, but the sauna wasn't hot. Would have been nice to have been preinformed that a £1 coin was required for the lockers, as the spa isn't quickly accessible from rooms during our visit.
Stayed 1 night in Apr 2025

10/10 Excellent

Mr N J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

thomas

Travelled with partner
Liked: Staff & service
Decent Stay but a Few Letdowns The hotel reception and main areas are really lovely – modern, clean, and well-kept, so first impressions were great. The room itself was also nice and comfortable. However, the corridors leading to the rooms felt quite outdated, and unfortunately, the fire doors were constantly slamming shut through the night, which didn’t make for the best sleep. The balcony view was a bit of a letdown, looking straight out onto a scruffy rooftop and industrial surroundings – not exactly relaxing. The spa was another mixed bag – to get there, you actually have to leave the hotel and walk around the outside, which we didn’t expect. We accidentally ended up by a building site after following the spa signs, so that was confusing. Once there, the spa was okay but missing a jacuzzi, and it’s a bit of a trek from the pool to the sauna. On the plus side, breakfast was lovely – fresh, tasty, and plenty of choice. Overall, not a bad stay, but a few things definitely took away from the experience.
Stayed 1 night in Apr 2025

10/10 Excellent

Tanzeela

Stayed 1 night in Apr 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities
The staff are so welcoming and look after you. It was warm, friendly, clean and food delicious In some parts the hotel is looking a little tired and needs updating which I understand is in planning
Stayed 3 nights in Apr 2025

2/10 Terrible

Karen

Disliked: Cleanliness, property conditions & facilities, room comfort

Not up to standard

Hotel is not up to usual Radisdon standards at all. Staff were great , hotel is tired and needing a serious refurbishment. Stayed in a junior suite , bed comfy but no fridge/mini bar in room, no vanity unit, no mirror in reaching distance of a plug to do hair. Stark room really not up to junior suite standard expected. Breakfast was terrible, arrived at 9.15 (45 mins before end of service) and they had run out of most foods. No pastries, only sliced bread for toast (supermarket sliced bread ) very driee up looking sliced cheese and cheap ham on continental breakfast selection. No option for cooked breakfasts other than what was sitting on hot plate. Very very disappointed
Stayed 2 nights in Apr 2025

10/10 Excellent

Danny

Stayed 1 night in Apr 2025

8/10 Good

James

Stayed 1 night in Apr 2025

2/10 Terrible

Rhys, Bridgnorth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

2/10 Terrible

Janine

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible avoid at all costs

Quite frankly I did not stay I checked in and checked out I was absolutely horrified at the state of this place. It looks lovely online I was out in what they call a apartment but In fact more like a butlins shed in a car park 5 minutes walk away it felt super unsafe and was freezing it really was terrible. I went back to reception and two guys who checked in the same time as me were also at the front desk checking out too. I did not leave until the reception cancelled the booking and sent me an email stating I wouldn’t be charged and they had contacted hotels.com to issue my refund. What is more disappointing I have not heard from hotels.com after sending them 3 emails along with proof of email I would not be charged and I’d receive full refund. Terrible service all round and now taken this issue up with my credit card provider.
Stayed 2 nights in Apr 2025

10/10 Excellent

Mike

Stayed 1 night in Mar 2025

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Lara

Stayed 1 night in Mar 2025

6/10 Okay

Drew

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service

A ways to get until it's a genuinely good stay

I regret to have to give this 3 stars because I think if I return in a year it'll be an excellent place to stay. It's clearly just been bought out by Radisson as it's not finished it's refurbishment. The furniture is all brand new, the lobby is great. Room was nice (although didn't have all the amenities advertised, and it was the most expensive room). The gym is state of the art. but the pool was not in use. You could use the steam room/sauna, but you had to walk out of the changing rooms and round a few corridors to access which would be fine except there were no robes or slippers provided. Also, I presume because occupancy is very low due to refurbishments, they were very low on staff. Often no one at the bar in the lounge and I had to walk into the separate restaurant to ask for a member of staff to serve me twice. I think it *will* be good. But right now, it isn't.
Stayed 1 night in Mar 2025

6/10 Okay

Martin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Poor communication

Lovely hotel with nightclub next door. Very convenient Only problem was water was cut off in the night and didn't get put back on. Nobody seemed to care. No apology. No compensation. It was very unhygienic and very inconvenient
Stayed 1 night in Mar 2025

10/10 Excellent

DEREK HARRY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Colette

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very very disappointing. Book with caution

Rebooked and paid. Despite receiving confirmation and reminders of stay they didn’t have the booking? So had to wait for them to sort. Sofa bed basicallly takes up whole area of lounge. Lift limited to 2 people. Room cleaning disgrace - emptied bin but didn’t clean cups or bathroom and then there are charges against my bank account even though I didn’t buy or use anything in the hotel. Also no fridge in rooms
Stayed 2 nights in Mar 2025

10/10 Excellent

Gill

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Attending a function

Stayed in the hotel as we were attending a function there. The hotel was lovely could not fault it. The function suit on the other hand was absolutely freezing, which ruined the evening.
Stayed 1 night in Mar 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor experience

Bedroom didn’t lock (staff were unphased), incorrectly advertised room (double not queen), and towels had gross stains on. Poor experience Complained on check-out and staff were unbothered
Stayed 1 night in Mar 2025

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Delightful reception

When I arrived I was greeted with a very friendly smile and a charming receptionist.. The room was very comfortable, Good TV and very good shower.. Top Marks
Stayed 1 night in Mar 2025

10/10 Excellent

J&J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Charlie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

My stay at park hall

claimed to be soundproof room. Was not I was woke up to a couple shouting and also speaking at half 4 in the morning couldn’t get back to sleep. Water stopped working in the morning couldn’t flush toilet or brush teeth or have a shower.
Stayed 1 night in Mar 2025

4/10 Poor

Mark

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Faulty towers is still in Chorley

Very slow reception to check in, pool closed until further notice ( doesn’t say this on website ) sauna broken , not hot water in room from sink , no signal for tv or internet, fire exits blocked with rubbish and drain pipes , rubbish all over the exterior areas and, food was average. Feels very disjointed and not what I expect from a hotel! Really disappointing as I stay in the area for work often! Fire doors don’t close, fire exit has chains on the door locking it ! Poor health and safety , stayed here 1 year ago and thought I would try after the refurb but still very poor. Previous emails to managers never got a reply !
Stayed 1 night in Feb 2025

2/10 Terrible

WAYNE

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very disappointing

I booked a junior suite. The room was really bare. No TV in the bedroom, only a bed, and wardrobe. The lounge had only a sofa and a desk. The hand soap was empty. Also the shower gel was empty too. I had to get out of the shower and find some in my case. The heating made a banging noise all night at random times. The door didn’t open and lock properly. I had a key card that was a waste of time as the door was broken. I had to back to reception and get a regular key to open another lock that had been added. When the door was locked it was not safe as it moved back and forth an inch. Very disappointed! Definitely not suite quality!
Stayed 1 night in Feb 2025