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Palazzo Firenze by Baglioni Hotels & Resorts

5.0 star property
Luxury hotel connected to a railway/underground station in Florence with free breakfast

Photo gallery for Palazzo Firenze by Baglioni Hotels & Resorts

Property entrance
Property preview
Property entrance
Grand Deluxe Room - Kids & Teens Free
Meeting facility

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast included
  • Parking available
  • Room service
  • Pet-friendly
  • Laundry

Explore the area

View map
Via Ghibellina 87, Florence, FI, 50122
  • Place, Uffizi Gallery
    ‪8 min walk‬
  • Place, Cathedral of Santa Maria del Fiore
    ‪10 min walk‬
  • Place, Ponte Vecchio
    ‪11 min walk‬
  • Airport, Florence (FLR-Peretola)
    ‪18 min drive‬

Room options

View all photos for Da Verrazzano Suite - Kids & Teens Free

Premium bedding, minibar, in-room safe, individually decorated

Da Verrazzano Suite - Kids & Teens Free

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Premium bedding
Soundproofed rooms
Individually furnished
Individually decorated
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
  • 168 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Santa Croce Royal Suite - Kids & Teens Free

Santa Croce Royal Suite - Kids & Teens Free

Santa Croce Royal Suite - Kids & Teens Free

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Premium bedding
Soundproofed rooms
Individually furnished
Individually decorated
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
  • 258 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for De Pepi Suite - Kids & Teens Free

Premium bedding, minibar, in-room safe, individually decorated

De Pepi Suite - Kids & Teens Free

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Premium bedding
Soundproofed rooms
Individually furnished
Individually decorated
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
  • 91 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Florentine Suite - Kids & Teens Free

Florentine Suite - Kids & Teens Free

Florentine Suite - Kids & Teens Free

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Separate bedroom
Soundproofed rooms
Individually furnished
Individually decorated
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite - Kids & Teens Free

Premium bedding, minibar, in-room safe, individually decorated

Junior Suite - Kids & Teens Free

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Premium bedding
Soundproofed rooms
Individually furnished
Individually decorated
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Terrace - Kids & Teens Free

Terrace/patio

Junior Suite Terrace - Kids & Teens Free

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Separate bedroom
Soundproofed rooms
Individually furnished
Individually decorated
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Junior Suite - Kids & Teens Free

Family Junior Suite - Kids & Teens Free

Family Junior Suite - Kids & Teens Free

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Separate bedroom
Soundproofed rooms
Individually furnished
Individually decorated
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
  • 70 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Premium bedding
Soundproofed rooms
Individually furnished
Individually decorated
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Deluxe Room - Kids & Teens Free

Grand Deluxe Room - Kids & Teens Free

Grand Deluxe Room - Kids & Teens Free

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Separate bedroom
Soundproofed rooms
Individually furnished
Individually decorated
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Florence

Palazzo Firenze by Baglioni Hotels & Resorts puts you in the heart of Florence, connected to a railway/underground station and within a 20-minute stroll of Piazza della Signoria and Palazzo Vecchio. Highlights at this luxury hotel include free buffet breakfast, a restaurant and a bar/lounge. .The restaurant, Guelfi e Ghibellini, is open for breakfast, lunch and dinner. Business amenities include a meeting room and a business centre. Added amenities include free Wi-Fi in public areas and a snack bar/deli. Each morning free breakfast is served. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute walk of this 5-property class Historic Centre of Florence hotel include Piazza del Duomo and Uffizi Gallery.

What's nearby

  • Piazza della Signoria - 6 min walk - 0.6 km
  • Piazza del Duomo - 8 min walk - 0.7 km
  • Uffizi Gallery - 8 min walk - 0.7 km
  • Cathedral of Santa Maria del Fiore - 10 min walk - 0.8 km
  • Ponte Vecchio - 11 min walk - 1.0 km

Getting around

  • San Marco University Tram Stop - 15 min walk
  • Florence (ZMS-Santa Maria Novella Train Station) - 19 min walk
  • Peretola Airport (FLR) - 33 min drive

Restaurants

  • ‪Pino's Sandwiches - ‬1 min walk
  • ‪Finisterrae - ‬2 min walk
  • ‪Il Teatro - ‬1 min walk
  • ‪Boccanegra - ‬1 min walk
  • ‪Casa Toscana - ‬1 min walk

About this property

Palazzo Firenze by Baglioni Hotels & Resorts

Luxury hotel connected to a railway/underground station in Florence with free breakfast
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi and wired Internet.

A business centre and a meeting room are available. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the luxury Palazzo Firenze by Baglioni Hotels & Resorts. An airport shuttle (available on request) is available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Florence hotel.

  • 24 guestrooms or units
  • Built in 1700
  • Buffet breakfast (free)
  • Deli
  • Childcare (surcharge)
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Dining venue
Palazzo Firenze by Baglioni Hotels & Resorts offers 24 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Plasma televisions come with satellite channels and pay-per-view films. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and complimentary newspapers. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge) from 6 AM to 1 AM at scheduled times and on request
  • Valet parking on site (EUR 55 per night)

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 11:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Guelfi e Ghibellini

Things to do

  • Bicycle rentals

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting room

Spa

  • In-room massages

Accessibility

  • Lift

More

  • Banquet hall
  • Built in 1700
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • Pay films
  • Smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:30 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between 2 February and 13 May.

Access methods

Staffed front desk

Pets

  • Pets: EUR 50 per pet, per stay
  • Maximum 1 (weight limit: 33 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 8.00 per person, per night, up to 7 nights

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 80 per vehicle (return, maximum occupancy 3)
  • Valet parking fee: EUR 55 per night
  • Pet fee: EUR 50 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and a first aid kit in all accommodation.

Property Registration Number IT048017A12EKX2XD2

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Relais Hotel Santa Croce
Relais Santa Croce
Relais Santa Croce Florence
Relais Santa Croce Hotel Florence
Relais Santa Croce Hotel
Baglioni Relais Santa Croce Florence
Relais Santa Croce by Baglioni Hotels
Palazzo Firenze by Baglioni Hotels & Resorts Hotel
Palazzo Firenze by Baglioni Hotels & Resorts Florence
Palazzo Firenze by Baglioni Hotels & Resorts Hotel Florence

Frequently asked questions

What is the cancellation policy at Palazzo Firenze by Baglioni Hotels & Resorts?

Palazzo Firenze by Baglioni Hotels & Resorts offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Palazzo Firenze by Baglioni Hotels & Resorts?

Yep, Palazzo Firenze by Baglioni Hotels & Resorts has valet parking for EUR 55 per night.

What makes Palazzo Firenze by Baglioni Hotels & Resorts a romantic place to stay?

A lounge bar and 24-hour room service, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Palazzo Firenze by Baglioni Hotels & Resorts.

Is Palazzo Firenze by Baglioni Hotels & Resorts family-friendly?

You bet! With amenities such as babysitting services and a deli, as well as free infant beds in the guestrooms, it's no surprise that Palazzo Firenze by Baglioni Hotels & Resorts is a hit with families.

Does Palazzo Firenze by Baglioni Hotels & Resorts serve breakfast?

Sure does, free buffet brekkie is offered daily between 7:30 AM and 11:00 AM.

Is there a free airport shuttle available at Palazzo Firenze by Baglioni Hotels & Resorts?

No, but there's an airport shuttle that runs from 6 AM - 1 AM on request for a fee.

Is there a bar or restaurant at Palazzo Firenze by Baglioni Hotels & Resorts?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Palazzo Firenze by Baglioni Hotels & Resorts?

Check-in begins at 2:00 PM. Check-out time is 11:30 AM.

Are pets allowed at Palazzo Firenze by Baglioni Hotels & Resorts?

Furry friends are welcome at Palazzo Firenze by Baglioni Hotels & Resorts, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 15 kg per pet.

Palazzo Firenze by Baglioni Hotels & Resorts Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 181 out of 233 reviews
Rating 8 - Good. 36 out of 233 reviews
Rating 6 - Okay. 11 out of 233 reviews
Rating 4 - Poor. 4 out of 233 reviews
Rating 2 - Terrible. 1 out of 233 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and service was very good.
Stayed 3 nights in Jul 2025

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
I VERY MUCH ENJOYED THE STAY
Stayed 3 nights in Jul 2025

10/10 Excellent

Shankar, Cupertino

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great service esp Fillippo and Daniel at the breakfast service
Stayed 3 nights in Jul 2025

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful property. For the price the quality of the breakfast could have been better, and we asked for a bag to be mailed and they wouldn’t do it because it was a Sunday. We had hoped to not have to bring it on the train again. Overall, however, the staff was great and the property is beautiful and conveniently located.
Stayed 3 nights in May 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2025

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During our recent visit to Florence, we had the pleasure of staying at Palazzo Firenze, and it was absolutely perfect. The staff provided exceptional service and had great knowledge of the area. Our room was spotless and incredibly comfortable. The hotel's location was ideal for sightseeing and dining. We couldn’t have chosen a better place to stay and would definitely return.
Stayed 3 nights in Jan 2025

10/10 Excellent

Isabel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable luxury

Lovely hotel in a quiet part of the city center. Staff was amazing.
Stayed 3 nights in Nov 2024

8/10 Good

Christopher

Unfortunately there was a plumbing issue and they had to move me to another hotel. It was disappointing but the staff I exchanged emails with were very helpful with the rebooking
Stayed 1 night in Feb 2025

6/10 Okay

Gregory

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience of Florence at a top class hotel where all the team had great knowledge and excellent customer service. Big call out to Larissa for wonderful breakfast service.
Stayed 5 nights in Jan 2025

10/10 Excellent

Carlos

Stayed 5 nights in Nov 2024

10/10 Excellent

Samuel, Century City

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff!!!
Stayed 3 nights in Dec 2024

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Arran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great Stay
Stayed 3 nights in Dec 2024

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noce and chic hotel very close to Santa Croce and walking distance to all attractions in central Florence. A gem. Great break fast and friendly staff. Would definitely come back.
Stayed 2 nights in Dec 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Jonathan

Stayed 2 nights in Nov 2024

10/10 Excellent

Elizabeth, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

christopher, kingwood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional level of customer service. Denise the front desk manager extremely knowledgeable of the area and made some great recommendations for shopping and sightseeings. Absolutely the place to stay in Florence. Outstanding - is really the best word I can use to describe our experience .
Stayed 3 nights in Nov 2024

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2024

10/10 Excellent

Dean

Stayed 2 nights in Oct 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic. Real 5 star glamour. Room was clean, quiet and incredibly comfortable. Staff were amazing and really looked after us. The G&G restaurant was the best dinner we had in Florence. A must!
Stayed 3 nights in Oct 2024

10/10 Excellent

leda

Staff were wonderful, location fab. Very attentive, kind and helpful with an unexpected mobility issue. Highly recommend!
Stayed 4 nights in Oct 2024

10/10 Excellent

Colin

Travelled with partner
A very special place with exceptional decor, attention to detail and service
Stayed 1 night in Oct 2024

6/10 Okay

kent

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Remarkable rudeness by Relais Santa Croce.

One evening my wife was listening to piano player in lobby for a few minutes while I took a business call. The doorman told her she could not sit and listen to the piano player because he was paid by the restaurant. So my wife was told she could not listen to the piano player in the lobby of the hotel we were paying thousands of dollars as guests. Remarkably rude. We will not be back.
Stayed 3 nights in Sep 2024