2/10 Terrible
Stephanie
Travelled with partner
15 Feb 2026
Wasn't able to check in as I did not receive the pre-arrival verification links or access codes despite reaching out to the hotel through message and call. The Sonder app they recommended to use to check in did not work and was not on Google play store. There was no support staff on site either. I called 3 different phone #s who basically could not help us get into our hotel because they were no longer affiliated with the hotel. Thankfully I reached out to Expedia customer service who were able to relocate us to a different hotel last minute. I hope we don't get charged extra for "not checking in" to the Burnham hotel.
Stephanie
Stayed 1 night in Feb 2026




















