The Royal Sonesta Chicago Downtown

4.0 star property
Riverside hotel with 24-hour fitness centre and 24-hour front desk

Photo gallery for The Royal Sonesta Chicago Downtown

Exterior
View from room
Outdoor wedding area
Ballroom
Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet-friendly
  • Parking available
  • Free WiFi
The current price is AU$289
includes taxes & fees
23 Nov - 24 Nov

Explore the area

View map
71 E Wacker Dr, Chicago, IL, 60601
  • Place, Chicago Riverwalk
    ‪1 min walk‬
  • Place, Michigan Avenue
    ‪2 min walk‬
  • Place, Millennium Park
    ‪5 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬

Room options

Superior Suite, 1 King Bed (State, Hearing)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Hypo-allergenic bedding
Sofa bed - twin
  • 139 sq m
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom (Lasalle, King, Hearing Accesible)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Hypo-allergenic bedding
Pillow-top bed
  • 89 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Accessible (State, King, Roll-in Shower)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Hypo-allergenic bedding
Pillow-top bed
  • 139 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Superior Suite, 1 King Bed (State)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Hypo-allergenic bedding
Sofa bed - twin
  • 139 sq m
  • Sleeps 3
  • 1 King Bed

Superior Suite, 1 King Bed, River View

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Hypo-allergenic bedding
Down duvet
  • 89 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, City View

9.2 out of 10
Wonderful
(15 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Hypo-allergenic bedding
Down duvet
  • 46 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Studio, 1 King Bed (Columbus)

7.0 out of 10
Good
(2 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Hypo-allergenic bedding
Sofa bed - twin
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible (Hearing)

8.0 out of 10
Very good
(2 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Hypo-allergenic bedding
Down duvet
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(99 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Hypo-allergenic bedding
Down duvet
  • 41 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Superior Suite, 1 King Bed (Royal)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Hypo-allergenic bedding
Down duvet
  • 89 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed (Family)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Hypo-allergenic bedding
Down duvet
  • 72 sq m
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 1 King Bed, City View

9.6 out of 10
Exceptional
(12 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Hypo-allergenic bedding
Down duvet
  • 41 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Queen Beds, City View

9.4 out of 10
Exceptional
(27 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Hypo-allergenic bedding
Down duvet
  • 41 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Accessible

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Hypo-allergenic bedding
Down duvet
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible (Roll-In Shower)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Hypo-allergenic bedding
Down duvet
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

Superior Suite, 1 King Bed (Hearing)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Hypo-allergenic bedding
Down duvet
  • 89 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed (Fitness)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Hypo-allergenic bedding
Down duvet
  • 72 sq m
  • Sleeps 3
  • 1 King Bed

Superior Studio, 1 King Bed, Accessible (Columbus, Roll-In Shower)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Hypo-allergenic bedding
Sofa bed - twin
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible (Hearing)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Hypo-allergenic bedding
Down duvet
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Hypo-allergenic bedding
Down duvet
  • 72 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Hypo-allergenic bedding
Down duvet
  • 89 sq m
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed (Skyline)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Hypo-allergenic bedding
Sofa bed - twin
  • 139 sq m
  • Sleeps 3
  • 1 King Bed

Superior Suite, 1 King Bed (LaSalle)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Hypo-allergenic bedding
Sofa bed - twin
  • 89 sq m
  • Sleeps 3
  • 1 King Bed

Premier Room, 1 King Bed, River View

9.0 out of 10
Wonderful
(49 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Hypo-allergenic bedding
Down duvet
  • 41 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

Premier Room, 2 Queen Beds, Accessible (Royal, Hearing)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Hypo-allergenic bedding
Down duvet
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

Premier Room, 2 Queen Beds, Accessible (Royal, Roll-In Shower)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Hypo-allergenic bedding
Down duvet
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Premier Room, 1 King Bed, Accessible (Royal, Tub)

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Hypo-allergenic bedding
Down duvet
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Premier Room, 2 Queen Beds, River View

9.4 out of 10
Exceptional
(41 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Hypo-allergenic bedding
Down duvet
  • 46 sq m
  • Water view
  • Sleeps 4
  • 2 Queen Beds

Premier Room, 2 Queen Beds, Accessible (Royal, Roll-In Shower)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Hypo-allergenic bedding
Down duvet
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Premier Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Hypo-allergenic bedding
Down duvet
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Premier Room, 2 Queen Beds, Accessible (Royal, Tub)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Hypo-allergenic bedding
Down duvet
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, Multiple Beds, Accessible

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Hypo-allergenic bedding
Down duvet
  • 157 sq m
  • Sleeps 5
  • 2 King Beds

Suite, 2 Bedrooms (Michigan, King, Hearing Accesible)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Plasma TV
Hypo-allergenic bedding
Pillow-top bed
  • 157 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

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About the area

Chicago

The Royal Sonesta Chicago Downtown places you in the centre of Chicago, steps from Chicago Riverwalk and within a short 5-minute stroll of Michigan Avenue. Highlights at this Art Deco hotel include a restaurant, a 24-hour gym and a bar/lounge. .The restaurant, Hoyt's Chicago, serves American cuisine and is open for breakfast, lunch and dinner. 16000 square feet (1486 square metres) of event facilities include 18 meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find a gym and Wi-Fi in public areas. There's also the convenience of valet parking. .Sights within a 20-minute walk of this Downtown Chicago hotel include Millennium Park and Grant Park.

What's nearby

  • Chicago Riverwalk - 1 min walk - 0.0 km
  • Michigan Avenue - 2 min walk - 0.2 km
  • Millennium Park - 5 min walk - 0.4 km
  • Grant Park - 13 min walk - 1.1 km
  • Navy Pier - 4 min drive - 2.5 km

Getting around

  • Randolph-Wabash Station - 4 min walk
  • Millennium Station - 6 min walk
  • Chicago O'Hare International Airport (ORD) - 40 min drive

Restaurants

  • ‪LH Rooftop - ‬1 min walk
  • ‪The Royal Sonesta Chicago Downtown - ‬4 min walk
  • ‪Chicago Brewhouse - ‬2 min walk
  • ‪The Terrace at Trump - ‬4 min walk
  • ‪Smashburger - ‬2 min walk

About this property

The Royal Sonesta Chicago Downtown

Riverside hotel with 24-hour fitness centre and 24-hour front desk
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and 18 meeting rooms.

Public spaces have WiFi for a fee. Event space at this hotel measures 16000 square feet (1486 square metres) and includes conference space. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the business-friendly The Royal Sonesta Chicago Downtown. Parking is available for a fee.

This Art Deco Chicago hotel is smoke free.

  • 1 building
  • 381 guestrooms or units
  • 39 levels
  • 16000 sq ft of conference space
  • 1486 sq. m of conference space
  • Business facilities
  • Conference space
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Royal Sonesta Chicago Downtown offers 381 accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets. 37-inch plasma televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

This Chicago hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a weekly basis and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (USD 58 per night)
  • Valet parking on site (USD 78 per night)

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Hoyt's Chicago

Things to do

  • 24-hour gym

Family friendly

  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 16,000 square feet of conference space
  • 18 meeting rooms
  • Business centre

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Ceiling hoist
  • Front entrance ramp
  • Handrails in stairways (89 centimetre high)
  • Lift (84 centimetre wide door)
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (77 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 39 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 37-inch plasma TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25 per stay.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 32 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for wireless Internet in public areas: USD 0.00 per day (rates may vary)
  • Valet parking fee: USD 78 per night
  • Nearby parking fee: USD 58 per night
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash.
    The property is professionally cleaned.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Chicago Grand Wyndham
Wyndham Chicago Grand
Wyndham Chicago Grand Riverfront
Wyndham Grand Chicago Riverfront
Wyndham Grand Riverfront
Wyndham Grand Chicago Riverfront Hotel
Wyndham Grand Riverfront Hotel Chicago
71 Hotel Chicago
Hotel 71 Chicago
Wyndham Grand Riverfront Hotel

Frequently asked questions

What is the cancellation policy at The Royal Sonesta Chicago Downtown?

The Royal Sonesta Chicago Downtown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Royal Sonesta Chicago Downtown?

As of 31 Oct 2025, prices found for a 1-night stay for 2 adults at The Royal Sonesta Chicago Downtown on 23 Nov 2025 start from AU$240.05, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Royal Sonesta Chicago Downtown?

Yep, The Royal Sonesta Chicago Downtown has valet parking for USD 78 per night.

Are there any beaches close to The Royal Sonesta Chicago Downtown?

Yep, The Royal Sonesta Chicago Downtown is a short 19-minute walk from Ohio Street Beach.

What makes The Royal Sonesta Chicago Downtown a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at The Royal Sonesta Chicago Downtown.

Does The Royal Sonesta Chicago Downtown serve breakfast?

You bet, brekkie is offered daily.

Is there a free airport shuttle available at The Royal Sonesta Chicago Downtown?

No, The Royal Sonesta Chicago Downtown does not offer an airport shuttle service.

Is there a bar or restaurant at The Royal Sonesta Chicago Downtown?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Royal Sonesta Chicago Downtown?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

The Royal Sonesta Chicago Downtown Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 2341 out of 3025 reviews
Rating 8 - Good. 410 out of 3025 reviews
Rating 6 - Okay. 139 out of 3025 reviews
Rating 4 - Poor. 57 out of 3025 reviews
Rating 2 - Terrible. 78 out of 3025 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptional. The room was very clean and well appointed. Unfortunately the refrigerator in my room was intermittently very noisy. I advised reception on check out.
Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Steve

Stayed 3 nights in Jul 2025

10/10 Excellent

Samalla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Royal Sonesta on the River should definitely be on your choice for accommodations in Chicago. Summertime is the best time for the opportunity to see, eat and stroll!
Stayed 3 nights in Jul 2025

10/10 Excellent

Cecile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel and area
Stayed 1 night in Jul 2025

4/10 Poor

Abbas

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Amenities
Excellent location, friendly doorman, staff, walkable to the city Extra mandatory fee for "gym" even if you dont use it. $35/day Bedsheets were not changed even when room service was requested for this. Bath tub was clogged and so was the sink. Overall, it was okay to stay here.
Stayed 4 nights in Jul 2025

10/10 Excellent

Melina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Hotel was very clean and comfortable and located in a perfect location
Stayed 2 nights in Jul 2025

10/10 Excellent

Marissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and felt safe .
Stayed 4 nights in Jul 2025

4/10 Poor

Noah

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Room was okay, but the shower didn’t work, there was hair coming out of the drain… and there was no type of room service or in room dining.
Stayed 1 night in Jul 2025

8/10 Good

Sheila

Liked: Amenities
The hotel has a welcoming atmosphere with its wonderful air fragrance throughout the lobby. The valet team was very friendly, informative and helpful. Our room is very clean and we had a great view of downtown. Concierge was cordial; our room was already available but charged us $50 extra because we were here before 4pm check in. This was the first time I have been charged for an early checkin when the room was ready! When asked for a late checkiut, the lady concierge offered us a complimentary noon checkout but an extra hour will result an additional fee. After travelling 4 1/2 hours ftom Chicago & returning from a late soccer game, I attempted to request for a late check out. The male concierge stated that they can not grant a late check out due to full occupancy. I thanked him anyway & confirmed the noon check out. I was told check out is at 1100 & there was no message noted of the noon checkout. After describing to him the lady that granted the noon checkout, he again denied the noon checkout & notified the hotel manager. Thankfully the manager allowed the noon checkout even though he didn 't see any notation of late check out. However, he stated that our room key is coded to turn off at noon. Wouldn't that prove the checkout WAS indeed grantef for noon??? At the least there were professional but not friendly or accomadating. Also, there is no room service after 10 pm.
Stayed 1 night in Jul 2025

10/10 Excellent

Tony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely the best location. Impressive view. Rooms are large and comfortable.
Stayed 3 nights in Apr 2025

10/10 Excellent

muammer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an excellent stay, very clean room, walkign distance to river. Staff was very friendly
Stayed 4 nights in Jul 2025

10/10 Excellent

Grace

Business traveller, Travelled with group
Excellent Customer Service
Stayed 2 nights in Jul 2025

10/10 Excellent

Malgorzata

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a perfect location! We were able to walk everywhere and the valet parking was super easy with the staff beeing really attentive. We took our car out only if we wanted to see places outside the city. The view from our room was priceless! We would definitely stay here again!
Stayed 3 nights in Jul 2025

2/10 Terrible

Cianna

Disliked: Staff & service
Requested to pay for the early check in when I booked the hotel. I called ahead prior to arrival to confirm early check in was selected, they confirmed I selected it. When I arrived to Chicago and was on the way to hotel I called to make sure early check in was still going to be okay the front desk representative stated early check in is first come first serve and she can’t guarantee it’ll be available when we arrive and anyways it’s an additional charge and I advised that I understood and I opted in when I booked for the additional charge early check in and ended the call. I arrived at 12pm at the hotel they reminded me again of the additional charge advised I understood and they stated they would add us to a wait list but would call us shortly when an room was available we waited in the lobby for about an hour/hour an half, they did offer to take our luggage so we could go do something if needed but made it sound like the room would be open shortly. After waiting the hour and half we decided to give our luggage and go kill some time. We realized while we were out that it was 4pm so decided we should head back since that’s regular check in when we arrived at 4pm I asked for an update on the room they stated they still didn’t have a room ready yet but once again they would update us when one is ready once again. After waiting about 15 more minutes a manager approached us and asked if we were waiting advised we had been since 12 he asked us to go to the desk and immediately wa
Stayed 5 nights in Jul 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Stephen D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for exploring Chicaga w/ roomy accomodations

We’ve visited Chicago about 15 times, and this hotel stood out thanks to Lucas at the front door - his warm, fun, joyful greetings each day made our 4-day stay feel truly special. We had two rooms: one with a tub and excellent AC, the other struggled to keep cool and didn't have a tub. The second day, an engineer solved the AC issue which we appreciated. Beds were comfortable but soft—maybe not ideal for those with back issues. Pillows weren't our favorite, and the shampoo/conditioner was poor, so bring your own. One other note - the rooms are exceptionally quiet, but the gap between the door and the floor made it easy to hear in and out to the hallway. The location is outstanding, just steps from the river, Art Institute, Millennium Park, and tons of great restaurants. Despite being busy, they let us check in about an hour early, which we appreciated. It doesn’t have the grandeur of places like the Palmer House, but the rooms are nearly as nice and much more spacious. CVS & Walgreens are nearby so you can buy water and other necessities when you arrive.
Stayed 3 nights in Jul 2025

10/10 Excellent

Molly

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Fabiola

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay at this Hotel.
Stayed 2 nights in Jul 2025

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Hotel is in a great location across the street from the Riverwalk.
Stayed 6 nights in Jul 2025

10/10 Excellent

Tanija

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Super clean, spacious, comfortable, and accommodating. Every single staff member was on point and amazing. Will definitely be back.
Stayed 3 nights in Jul 2025

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel staff was great. They were friendly, knowledgeable and ready to help with anything you needed. Such a great location! Great views and close to everything. We stayed with our kids and couldn’t recommend more for families.
Stayed 3 nights in Jul 2025