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Level Chicago - River North

4.0 star property
Hotel with a seasonal outdoor pool, a short walk to Merchandise Mart

Photo gallery for Level Chicago - River North

Premium bedding, pillow-top beds, in-room safe, individually furnished
Premium bedding, pillow-top beds, in-room safe, individually furnished
Suite (Level) | Living area
Outdoor spa tub
Premium bedding, pillow-top beds, in-room safe, individually furnished

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • 24/7 front desk
  • Kitchen

Explore the area

View map
369 W Grand Ave, Chicago, IL, 60654
  • Merchandise Mart
    ‪5 min walk‬
  • Michigan Avenue
    ‪13 min walk‬
  • Chicago Riverwalk
    ‪15 min walk‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪23 min drive‬

Room options

View all photos for Junior Suite, 2 Bedrooms

Full-sized fridge, microwave, oven, stovetop

Junior Suite, 2 Bedrooms

8.4 out of 10
Very good
(7 reviews)

Highlights

Balcony
Individually furnished
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 6
  • 1 Double Bed, 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Bedroom

Premium bedding, pillow-top beds, in-room safe, individually furnished

Executive Suite, 1 Bedroom

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Individually furnished
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 Bedroom (& Office)

Premium bedding, pillow-top beds, in-room safe, individually furnished

Executive Room, 1 Bedroom (& Office)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Individually furnished
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 2 Bedrooms

Premium bedding, pillow-top beds, in-room safe, individually furnished

Deluxe Suite, 2 Bedrooms

8.6 out of 10
Excellent
(4 reviews)

Highlights

Balcony
Individually furnished
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 6
  • 1 Double Sofa Bed and 2 King Beds

View all photos for Executive Suite, 1 Bedroom

Premium bedding, pillow-top beds, in-room safe, individually furnished

Executive Suite, 1 Bedroom

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony
Individually furnished
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 62 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

Premium bedding, pillow-top beds, in-room safe, individually furnished

Deluxe Suite, 1 Bedroom

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Balcony
Individually furnished
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Deluxe Suite, 2 Bedrooms

Premium bedding, pillow-top beds, in-room safe, individually furnished

Deluxe Suite, 2 Bedrooms

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Individually furnished
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 95 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Suite (Level)

Premium bedding, pillow-top beds, in-room safe, individually furnished

Suite (Level)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Washer/dryer
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

Premium bedding, pillow-top beds, in-room safe, individually furnished

Deluxe Suite, 1 Bedroom

8.0 out of 10
Very good
(3 reviews)

Highlights

Balcony
Individually furnished
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 Bedroom

Premium bedding, pillow-top beds, in-room safe, individually furnished

Executive Room, 1 Bedroom

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Individually furnished
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Level)

Premium bedding, pillow-top beds, in-room safe, individually furnished

Suite (Level)

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Washer/dryer
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Room, 2 Bedrooms

Premium bedding, pillow-top beds, in-room safe, individually furnished

Junior Room, 2 Bedrooms

Highlights

Balcony
Individually furnished
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 77 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

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About the area

Chicago

Level Chicago - River North puts you in the heart of Chicago, within just a 10-minute stroll of popular attractions like Merchandise Mart and State Street. Highlights at this hotel include in-room kitchens, washers/dryers and free WiFi. .Enjoy the gym and seasonal outdoor swimming pool as well as access to bike hire. Other amenities include free Wi-Fi in public areas and laundry facilities. Bring your pet along and take advantage of this property's pet-friendly amenities, such as an off-lead area. There's also the convenience of self parking. .Attractions within a 20-minute walk of this 4-property class Downtown Chicago hotel include Michigan Avenue and Chicago Riverwalk.

What's nearby

  • Merchandise Mart - 5 min walk - 0.4 km
  • Michigan Avenue - 13 min walk - 1.1 km
  • Chicago Theatre - 14 min walk - 1.2 km
  • Chicago Riverwalk - 15 min walk - 1.3 km
  • Millennium Park - 19 min walk - 1.6 km

Getting around

  • Chicago Halsted Station - 4 min drive
  • Merchandise Mart Station - 8 min walk
  • Chicago Midway Airport (MDW) - 30 min drive

Restaurants

  • ‪East Bank Club - Grill - ‬4 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪The Hampton Social - ‬4 min walk
  • ‪Gene & Georgetti - ‬3 min walk
  • ‪Ground Up Coffee + Bites - ‬5 min walk

About this property

Level Chicago - River North

Hotel with a seasonal outdoor pool, a short walk to Merchandise Mart
Level Chicago - River North offers its guests a fitness centre and a seasonal outdoor pool. WiFi is free in public spaces. Level Chicago - River North also features barbecue grills, concierge services, and laundry facilities. For a fee, parking is available.

This 4-star Chicago hotel is smoke free.

  • 99 guestrooms or units
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • BBQ grill(s)
  • Lift
  • No smoking on site
Level Chicago - River North offers 99 accommodations with washers/dryers and a safe. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. 50-inch flat-screen televisions come with cable channels. Accommodation at this 4-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include baths or showers and hairdryers.

This Chicago hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is provided on a weekly basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered parking on site (USD 68.30 per night)
  • Wheelchair-accessible parking available

Things to do

  • Bicycle rentals
  • Gym
  • Seasonal outdoor pool

Family friendly

  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washing machine/dryer
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (weekly)

Outdoors

  • Barbecue grill
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Meal delivery service
  • Microwave
  • Oven
  • Paper towels
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per accommodation, per night
  • Only dogs and cats are allowed
  • An off-lead area is available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per night
  • Destination fee: USD 22.32 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: USD 68.30 per night (in/out privileges)
  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • The seasonal pool will open on 01 May and close on 30 September.

Property is also known as

Level Chicago River North
Level Chicago River Chicago
Level Chicago - River North Hotel
Level Chicago - River North Chicago
Level Chicago - River North Hotel Chicago

Frequently asked questions

What is the cancellation policy at Level Chicago - River North?

Level Chicago - River North offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Level Chicago - River North?

Yep, Level Chicago - River North has a secured covered self car park with in/out privileges for USD 68.30 per night.

Are there any beaches close to Level Chicago - River North?

The closest beach to Level Chicago - River North is Oak Street Beach (1.8 km).

Does Level Chicago - River North have a pool?

Level Chicago - River North has a seasonal outdoor pool. The pool is open from May 01 to September 30.

Is Level Chicago - River North family-friendly?

You bet! With amenities such as laundry facilities and a BBQ, as well as free infant beds in the guestrooms, it's no surprise that Level Chicago - River North is a hit with families.

Is there a free airport shuttle available at Level Chicago - River North?

No, Level Chicago - River North does not offer an airport shuttle service.

What time are check-in & check-out at Level Chicago - River North?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Level Chicago - River North?

Cats and dogs are welcome at Level Chicago - River North, with dog exercise areas on offer.

Level Chicago - River North Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 506 out of 702 reviews
Rating 8 - Good. 94 out of 702 reviews
Rating 6 - Okay. 52 out of 702 reviews
Rating 4 - Poor. 24 out of 702 reviews
Rating 2 - Terrible. 26 out of 702 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jacquee

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff friendliness
Stayed 3 nights in Jun 2025

6/10 Okay

Qing

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
If you have signed a high floor room or room with pool view, that experience would be totally different: unfortunately, this is not our case, our room was on the 7th floor with so close distance from the other residence, to keep a certain privacy our curtain has to be done all time, otherwise we would have conversations with people opposite side! Though room is very decent and super clean! This is actually a residence not really a hotel, you can’t expect the service like in the hotel. An Expedia VIP member , doesn’t mean anything here. Must point housekeeping staff are very nice! After all, it’s everyone’s choice; value for money I would choose Airbnb, good service I would choose hotel. If I ever come back to Chicago!
Stayed 5 nights in Jun 2025

10/10 Excellent

Kristin, Breslau

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Such a lovely place with amazing rooms.
Stayed 3 nights in Jun 2025

8/10 Good

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
I thought this property was very nice and clean. However there were some complications with over booking and we didn’t get the 2 bedroom we booked but rather separate 1 bedrooms which I was sad about. Also the jacuzzi was kind of cold but I will say the staff was the nicest they could be. The rooms were pretty and modern
Stayed 2 nights in Jun 2025

10/10 Excellent

Brionna, Schaumburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice cool stay!! View are spectacular!!
Stayed 1 night in May 2025

10/10 Excellent

Thuan

Stayed 1 night in May 2025

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Carly

Stayed 2 nights in Jun 2025

8/10 Good

jay

Business traveller
Liked: Cleanliness, staff & service, room comfort

very good, but not perfect. excellent service

very nice hotel. Front desk service was EXCELLENT, but the check-in process was WAY too laborious... saved only by the general helpfulness of the front desk person. Room was very nice but the living room TV did not work properly, nor did the living room blinds work properly. They would not close.
Stayed 1 night in Jun 2025

10/10 Excellent

Lidia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff and very pleasant stay. Thank you Level!
Stayed 1 night in Jun 2025

10/10 Excellent

Angely

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Christian

Stayed 3 nights in May 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

7th Anniversary

I got just a 1 bedroom for me and my wife for our 7th yr anniversary. When we checked in, they upgraded our room to a 2 bedroom on a very high floor. When we walked in that room, we were both amazed! All the outside walls were nothing but glass. That view was crazy, plus the room had a balcony! That was one of the best rooms we have ever stayed in! We were so grateful, that set the tone for our whole anniversary! Lets just say we had a GREAT time!! Wish that room wasnt so much, i would book it on a regular! But thanks again, we really appreciated everything!!
Stayed 1 night in May 2025

10/10 Excellent

Julian

Stayed 3 nights in May 2025

4/10 Poor

Jovanna

Stayed 1 night in May 2025

10/10 Excellent

Patrice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the location. It’s my favorite place to stay when I’m in Chicago.
Stayed 1 night in May 2025

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing room with a beautiful view. Stayed for two nights and I wish I would’ve stayed longer. Definitely recommend this hotel.
Stayed 2 nights in May 2025

10/10 Excellent

jackie

Stayed 1 night in May 2025

10/10 Excellent

Kalaya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing views
Stayed 1 night in May 2025

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I was under the impression that I had booked a certain room but when I got to the hotel I was told we had been upgraded to a double room with more space which was ok but we were looking forward to the view we had chosen. We weren’t able to use some of the kitchen utensils since they were broken. Staff was pretty polite and professional. Even though we did not use any of the amenities we did use the grill that was pretty cool that the hotel offered that.
Stayed 3 nights in May 2025

10/10 Excellent

Angelica

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in May 2025

10/10 Excellent

dejah

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Ameshia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Nasya

Stayed 2 nights in May 2025

10/10 Excellent

Patrick

Stayed 1 night in May 2025