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Homewood Suites by Hilton Chicago Downtown/Magnificent Mile

3.0 star property
Hotel with free breakfast, steps from Michigan Avenue

Photo gallery for Homewood Suites by Hilton Chicago Downtown/Magnificent Mile

Exterior
Lobby
View from room
Free daily buffet breakfast
Full-sized fridge, microwave, cookware/dishes/utensils

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available
The current price is AU$171
includes taxes & fees
11 Jan - 12 Jan

Explore the area

View map
152 E Huron St, Chicago, IL, 60611
  • Place, Michigan Avenue
    ‪1 min walk‬
  • Place, Northwestern Memorial Hospital
    ‪1 min walk‬
  • Place, Water Tower Place
    ‪3 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪25 min drive‬

Room options

View all photos for King, Studio Suite, 1 King Bed, Non Smoking

Premium bedding, down duvets, in-room safe, desk

King, Studio Suite, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(44 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 34 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Flat-screen TV, MP3 dock

Suite, 1 Bedroom, Non Smoking

8.6 out of 10
Excellent
(48 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for King, Suite, 1 Bedroom, Lake View

Premium bedding, down duvets, in-room safe, desk

King, Suite, 1 Bedroom, Lake View

8.8 out of 10
Excellent
(13 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 43 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 Bedroom, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Premium Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible, Lake View (Roll-In Shower)

Premium bedding, down duvets, in-room safe, desk

Room, 1 Queen Bed, Accessible, Lake View (Roll-In Shower)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 43 sq m
  • Lake view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

Flat-screen TV, MP3 dock

Suite, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible (Hearing)

Premium bedding, down duvets, in-room safe, desk

Studio, 1 King Bed, Accessible (Hearing)

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Hearing)

Flat-screen TV, MP3 dock

Suite, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Lake View (Hearing)

Flat-screen TV, MP3 dock

Suite, 1 King Bed, Accessible, Lake View (Hearing)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 43 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, down duvets, in-room safe, desk

Studio, 1 King Bed, Accessible (Roll-In Shower)

8.6 out of 10
Excellent
(8 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, City View (Hearing)

Premium bedding, down duvets, in-room safe, desk

Suite, 1 King Bed, Accessible, City View (Hearing)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Flat-screen TV
Sofa bed - king
Premium bedding
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

Flat-screen TV, MP3 dock

Suite, 1 Bedroom, City View

8.6 out of 10
Excellent
(17 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Flat-screen TV
Down duvet
Sofa bed
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

One-Bedroom King Suite-Hearing Accessible-Lake View

  • Sleeps 4

One-Bedroom King Suite-Hearing Accessible

  • Sleeps 4

1 Bedroom King Suite Premium-Lake View

  • Sleeps 4

King Studio Suite-Hearing Accessible

  • Sleeps 4

King Studio Suite

  • Sleeps 4

1 Bedroom Queen W/Acc Ri Shwr/Hear-Lake View

  • Sleeps 4

One-Bedroom King Suite With City View-Hearing Accessible

  • Sleeps 4

One-Bedroom King Suite

  • Sleeps 4

1 Bedroom 2 Bathroom Corner King Suite

  • Sleeps 4

1 Bedroom King Suite W/Acc Roll-in Shwr-Hear

  • Sleeps 4

Studio King Suite With Accessible Roll-in Shower

  • Sleeps 4

One-Bedroom Premium King Suite With City View

  • Sleeps 4

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About the area

Chicago

Homewood Suites by Hilton Chicago Downtown/Magnificent Mile places you in the centre of Chicago, steps from Michigan Avenue and within a short 5-minute stroll of State Street. Highlights at this hotel include in-room kitchens, free WiFi and free high-speed Internet. .This business-friendly hotel offers free WiFi in public areas, a fitness centre and concierge services. Other amenities include coffee/tea in a common area, laundry facilities and a microwave in a common area. Free buffet breakfast is available daily between 6:00 AM and 10:00 AM. There's also the convenience of valet parking. .Attractions within a 15-minute walk of this 3-property class Downtown Chicago hotel include Chicago Riverwalk and Lake Michigan.

What's nearby

  • Michigan Avenue - 1 min walk - 0.1 km
  • Northwestern Memorial Hospital - 1 min walk - 0.1 km
  • Museum of Contemporary Art Chicago - 3 min walk - 0.3 km
  • Water Tower Place - 3 min walk - 0.3 km
  • Chicago Riverwalk - 12 min walk - 1.1 km

Getting around

  • Chicago Station (Red Line) - 7 min walk
  • Millennium Station - 16 min walk
  • Chicago O'Hare International Airport (ORD) - 37 min drive

Restaurants

  • ‪Gino's East - ‬1 min walk
  • ‪Do-Rite Donuts & Chicken - ‬2 min walk
  • ‪Beatrix - ‬1 min walk
  • ‪Panera Bread - ‬2 min walk
  • ‪676 Restaurant & Bar - ‬2 min walk

About this property

Homewood Suites by Hilton Chicago Downtown/Magnificent Mile

Hotel with free breakfast, steps from Michigan Avenue
Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 3800 square feet (353 square metres) and includes conference space. A fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Homewood Suites by Hilton Chicago Downtown/Magnificent Mile. Parking is available for a fee.

This 3-star Chicago hotel is smoke free.

  • 127 guestrooms or units
  • 26 levels
  • 3800 sq ft of conference space
  • 353 sq. m of conference space
  • Built in 2014
  • Buffet breakfast (free)
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Pool or billiards table
  • Computer for guest use
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Microwave in a common area
Homewood Suites by Hilton Chicago Downtown/Magnificent Mile offers 127 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature down duvets and premium bedding. Flat-screen televisions are featured in guestrooms. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, microwaves and kitchenware and utensils. Bathrooms include a shower, bathrobes and complimentary toiletries.

This Chicago hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and safes.

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Hampton Inn Chicago Downtown/Magnificent Mile
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
4.0 out of 5, Very good, 1,374 reviews
The price is AU$157
includes taxes & fees
12 Jan - 13 Jan
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Covered valet parking on site (USD 72 per night; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Archery
  • Billiards/pool table
  • Gym
  • TV in common areas

Family friendly

  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Multilingual staff

Business services

  • 3,800 square feet of conference space
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 26 floors
  • Banquet hall
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels
  • MP3 dock

Food and drink

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 125.00 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 25 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 72.00 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay (maximum USD125.00 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and mobile payments; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards and mobile payments. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Homewood Suites Hilton Chicago Downtown/Magnificent Mile Hotel
Homewood Suites Hilton Downtown/Magnificent Hotel
Homewood Suites Hilton Chicago Downtown/Magnificent Mile
Homewood Suites Hilton Downtown/Magnificent
Homewood Suites Hilton Chicago Downtown/Magnificent Mile Hotel
Homewood Suites Hilton Downtown/Magnificent Mile Hotel
Homewood Suites Hilton Chicago Downtown/Magnificent Mile
Homewood Suites Hilton Chicago Downtown/Magnificent Mile Hotel
Homewood Suites Hilton Downtown/Magnificent Mile Hotel
Homewood Suites Hilton Chicago Downtown/Magnificent Mile
Homewood Suites Hilton Downtown/Magnificent Mile

Frequently asked questions

What is the cancellation policy at Homewood Suites by Hilton Chicago Downtown/Magnificent Mile?

Homewood Suites by Hilton Chicago Downtown/Magnificent Mile offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Homewood Suites by Hilton Chicago Downtown/Magnificent Mile?

As of 5 Jan 2026, prices found for a 1-night stay for 2 adults at Homewood Suites by Hilton Chicago Downtown/Magnificent Mile on 11 Jan 2026 start from AU$171.17, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Homewood Suites by Hilton Chicago Downtown/Magnificent Mile?

Yep, Homewood Suites by Hilton Chicago Downtown/Magnificent Mile has covered valet parking with in/out privileges for USD 72.00 per night.

Are there any beaches close to Homewood Suites by Hilton Chicago Downtown/Magnificent Mile?

Yep, Homewood Suites by Hilton Chicago Downtown/Magnificent Mile is a short 17-minute walk from Oak Street Beach.

Is Homewood Suites by Hilton Chicago Downtown/Magnificent Mile family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Homewood Suites by Hilton Chicago Downtown/Magnificent Mile is a hit with families.

Does Homewood Suites by Hilton Chicago Downtown/Magnificent Mile serve breakfast?

You bet, our travelers are hooked on the free buffet brekkie here! Offered daily between 6:00 AM and 10:00 AM, this is the perfect place to fuel up for a day full of adventure.

Is there a free airport shuttle available at Homewood Suites by Hilton Chicago Downtown/Magnificent Mile?

No, Homewood Suites by Hilton Chicago Downtown/Magnificent Mile does not offer an airport shuttle service.

What time are check-in & check-out at Homewood Suites by Hilton Chicago Downtown/Magnificent Mile?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Homewood Suites by Hilton Chicago Downtown/Magnificent Mile Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 485 out of 1005 reviews
Rating 8 - Good. 261 out of 1005 reviews
Rating 6 - Okay. 128 out of 1005 reviews
Rating 4 - Poor. 72 out of 1005 reviews
Rating 2 - Terrible. 59 out of 1005 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location to shopping and restaurants
Stayed 3 nights in Sep 2025

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Magnificent Mile proved so many shops to peruse but my main purpose was to explore the whole city which we were able to do with the help of the Big Bus nearby. Gabriel was very helpful in getting use settled into the hotel. Thank you, Gabriel.
Stayed 3 nights in Sep 2025

4/10 Poor

Marianne

Travelled with family
Disliked: Property conditions & facilities, room comfort

Very disappointed

This hotel was very disappointing. I chose it largely based on the Hilton and Homewood brands. We weren't able to check in until late in the evening. We had trouble identifying the entrance & no staff (valet or manager) greeted us or made an effort to direct us. Once we checked in, I had to ask directions for the elevators. Once we got into our room, we find it has accessible, wheel-in shower, which is not what I reserved or paid for. It's a good thing because nothing else about the room was accessible. Also, the shower seat was horribly rusted (pictured) and made me doubt everything about the room. The bed was low, poor quality, and so tight to the wall you could barely get around it. If I had booked this for a loved-one who needed it, I would be embarrassed. We paid very close to the retail price & picked it based on brand & location. This was to be a splurge for a nice room near Michigan Ave. for our 1 night in town. Given it's proximity to hospitals, I feel terrible for families who have the misfortune of booking this hotel while supporting a loved-one.
Stayed 1 night in Sep 2025

10/10 Excellent

Gunther

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

2/10 Terrible

Matthew

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
There’s a lot of negatives about my stay. Before I arrived I called and asked if I could be switched to a double bed room, they said probably wouldn’t be possible until Monday because the weekend was booked. I asked again when I arrived and said to call me and let me know when it becomes available. I could already tell the staff did not care to help. My flight landed at 7am I dropped my bags off at the hotel, asked for them to call when a room is ready. After walking around all morning I returned to the hotel around 2pm, after asking they said a room is available but it’s a 50$ early check in fee… for 1 hour early. First night was miserable while trying to sleep we realize the a/c doesn’t work, I go down in the morning and tell the front desk we might need to switch rooms. They acted surprised that it was broke even though on the a/c unit it says compressor has been broke since July and said they will have it looked at. The only accommodation that was made was box fans were placed in my room while I was gone, no one ever followed up with me to see how I was, offered to switch room or nothing. You guys know the a/c is broken and don’t tell your guest. I normally only stay in hiltons but after this stay and lack of accommodations im done spending money with this company. If you care/want more information feel free to call me
Stayed 4 nights in Sep 2025

10/10 Excellent

Gembelle

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
were gonna miss the free breakfast, staffs were so nice, everyday cleaning was the best! thanks
Stayed 4 nights in Sep 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place to stay

Would definitely stay again
Stayed 1 night in Sep 2025

6/10 Okay

Kellie

Liked: Cleanliness, staff & service
Room was very warm. AC was fixed once but it didnt last long. The room became warm again.
Stayed 1 night in Sep 2025

4/10 Poor

aftab

Stayed 2 nights in Aug 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
clean room
Stayed 1 night in Sep 2025

6/10 Okay

Kevin

Travelled with family
Stayed 1 night in Sep 2025

8/10 Good

Tirumaleswararao

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got very good view of Lake Michigan. Had nice kitchen for making tea. Lots of food and shopping options around. It's walkable to most popular tourist attractions in Chicago downtown.
Stayed 2 nights in Aug 2025

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Rebecca

Travelled with family, Travelled with partner
Disliked: Amenities, property conditions & facilities
It was a very average stay. Rooms needed updating- not just cosmetics, but overall ceilings, doors, bathroom, etc. the basics that I was expecting- laundry bag, stationary, it wasn’t there. There was no heads up that the pool wasn’t available either, which was a huge plus when booking. Overall, it worked because it was in close proximity to the hospital which is what we needed, but the cost to service ratio wasn’t as I’d have expected.
Stayed 3 nights in Aug 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service

One of the worst.

At check-in given a room with no air conditioner. Had to go back to front desk to wait for another room while the manager had to confirm there was no actual physical air conditioner in the room. Given another room air conditioner work but tv didn’t work. Too tired to get another room so stayed. Awful hotel. Also had to walk down 19 floors one day because elevators weren’t stopping.
Stayed 3 nights in Aug 2025

2/10 Terrible

Alex

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
My family and I checked in on Monday August 11th departing on Saturday the 16th. Through out the course of a week we had to move rooms twice because the air conditioning was as not working, front desk never answered the phone when we call. We ran out of toilet paper so we went to the front desk and asked, we were told that they don’t store any in the office but they would have someone run them up. After THREE hours we went back down, spoke to a new gentleman and he said “Let me go in the back And grab you some”. Same thing happened when we called down for Towels as we book a room for four people and only had two towels. It took 24 hours and three called to get them. Last but not least, we were traveling with children and we specifically chose the hotel because there was a pool. Upon checking In we were greeting with a sign saying “Pool Closed”. I said they should have updated their website to reflect that. It was not listed on their website however after we ask, it was on their website the next day! I will definitely never stay at this property ever again. And I have been a loyal Hilton member for almost 20 years. Thanks you for your time Alex Love
Stayed 5 nights in Aug 2025

6/10 Okay

Ronisha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The pool is under maintenance the whole 2025 season you won’t know until you look on the property website and I didn’t before I booked. And there is no outdoor seating area for travelers who like to smoke they need to take that picture off the google review page. False advertising at its finest!! Other than that the rooms is very nice big spacious I loved the actually room it’s a suite! It’s parking garages all around if don’t wanna pay high fees. I just feel like Hilton got too much money fix the pool it’s 90° in Chicago and we couldn’t get ina pool that sucked
Stayed 1 night in Aug 2025

10/10 Excellent

Gemma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location and location. Easy parking access and close to everything!
Stayed 6 nights in Aug 2025

8/10 Good

Gabino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Aug 2025

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, nice location!
Stayed 1 night in Aug 2025

6/10 Okay

Sabrina

Stayed 3 nights in Aug 2025

10/10 Excellent

charles

Stayed 1 night in Aug 2025

8/10 Good

Priya

Travelled with family
Liked: Cleanliness, staff & service

Good stay

We had a good stay. Hotel is in a great location for shopping and for getting around to other parts of the city. The hotel itself is a little bit dated but it met our needs. We wanted the separate living room / bedroom since we were staying for 5 nights with a toddler.
Stayed 4 nights in Aug 2025