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Embassy Suites by Hilton Chicago Downtown Magnificent Mile

4.0 star property

Photo gallery for Embassy Suites by Hilton Chicago Downtown Magnificent Mile

Exterior
Free daily buffet breakfast
Indoor pool
Reception
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Air-conditioning
  • Gym
The current price is AU$246
includes taxes & fees
6 Apr - 7 Apr

Explore the area

View map
511 North Columbus Drive, Chicago, IL, 60611
  • Place, Michigan Avenue
    ‪3 min walk‬
  • Place, Chicago Riverwalk
    ‪8 min walk‬
  • Place, Millennium Park
    ‪9 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪25 min drive‬

Room options

Suite, 1 King Bed with Sofa bed

7.8 out of 10
Good
(28 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(14 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 King Bed with Sofa bed, Non Smoking, Corner

8.4 out of 10
Very good
(45 reviews)
  • City view
  • 44 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Premium Suite, 1 King Bed with Sofa bed, Non Smoking

7.0 out of 10
Good
(7 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Premium Suite, Multiple Beds, Non Smoking

9.2 out of 10
Wonderful
(32 reviews)
  • 39 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

Premium Suite, Multiple Beds, Non Smoking, Lake View

8.2 out of 10
Very good
(12 reviews)
  • Lake view
  • 39 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

Suite, Multiple Beds, Accessible, Bathtub

8.4 out of 10
Very good
(40 reviews)
  • 39 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

Suite, Multiple Beds, Accessible, Non Smoking (Roll-in Shower)

8.0 out of 10
Very good
(7 reviews)
  • 39 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

Premium Suite, 1 King Bed with Sofa bed, Non Smoking, Corner

7.8 out of 10
Good
(10 reviews)
  • 44 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Premium Suite, Multiple Beds, City View

7.6 out of 10
Good
(15 reviews)
  • City view
  • 39 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

Suite, Multiple Beds, Non Smoking

8.4 out of 10
Very good
(17 reviews)
  • 39 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

Suite, Multiple Beds, City View (High Floor)

8.0 out of 10
Very good
(46 reviews)
  • City view
  • 39 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

Suite, Multiple Beds, Lake View (High Floor)

8.0 out of 10
Very good
(51 reviews)
  • Lake view
  • 39 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

Suite, 1 King Bed with Sofa bed, City View, Corner

7.6 out of 10
Good
(21 reviews)
  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Premium Suite, 1 King Bed with Sofa bed, City View

8.6 out of 10
Excellent
(8 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 King Bed, Accessible, Non Smoking

9.2 out of 10
Wonderful
(12 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed with Sofa bed, City View

7.8 out of 10
Good
(44 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Presidential Room, 2 Bedrooms, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 84 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

Suite, Multiple Beds, Non Smoking

8.2 out of 10
Very good
(175 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

Corner King Suite

  • Sleeps 4

Premium Two Double Suite

  • Sleeps 6

Premium Two Double Suite with City View

  • Sleeps 6

Premium Two Double Suite with Lake View

  • Sleeps 6

High Floor Two Double Suite with City View

  • Sleeps 6

High Floor Two Double Suite with Lake View

  • Sleeps 6

Corner King Suite with City View

  • Sleeps 4

Premium King Suite with City View

  • Sleeps 4

Premium Corner King Suite

  • Sleeps 4

High Floor King Suite with City View

  • Sleeps 4

Two Double Suite

  • Sleeps 6

Hearing Accessible Two Double Suite

  • Sleeps 6

Mobility Accessible Two Double Suite with Tub

  • Sleeps 6

Mobility Accessible King Suite with Tub

  • Sleeps 4

Mobility Accessible King Suite with Roll in Shower

  • Sleeps 4

Hearing Accessible King Suite

  • Sleeps 4

Mobility Accessible Two Double Suite with Roll in Shower

  • Sleeps 6

Presidential Room

  • Sleeps 4

Premium Suite, 1 King Bed, Accessible (Mobility/Hearing, Roll In Shower)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Premium One Bedroom King Suite

  • Sleeps 4

Two-Room King Suite-Non-Smoking

  • Sleeps 4

Premium Two-Room Suite With 1 King Bed And Roll-in Shower-Mobility/Hearing Accessible

  • Sleeps 4

Basic Suite, Multiple Beds, Non Smoking

8.6 out of 10
Excellent
(142 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed, 1 Double Sofa Bed and 1 Single Sofa Bed

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About the area

Chicago

Embassy Suites by Hilton Chicago Downtown Magnificent Mile places you in the centre of Chicago, within just a 15-minute stroll of popular places like Michigan Avenue and Chicago Riverwalk. Highlights at this hotel include a restaurant, an indoor swimming pool and a complimentary breakfast. .This business-friendly hotel offers a fitness centre, a business centre and concierge services. Additionally, you'll find a free manager's reception, Wi-Fi in public areas and a 24-hour business centre. There's also the convenience of self parking. .Attractions within a 15-minute walk of this 4-property class Downtown Chicago hotel include Millennium Park and Chicago Theatre.

What's nearby

  • Michigan Avenue - 3 min walk - 0.3 km
  • Northwestern Memorial Hospital - 5 min walk - 0.4 km
  • Chicago Riverwalk - 8 min walk - 0.7 km
  • Millennium Park - 9 min walk - 0.8 km
  • Grant Park - 13 min walk - 1.1 km

Getting around

  • Grand Station (Red Line) - 8 min walk
  • Millennium Station - 14 min walk
  • Chicago O'Hare International Airport (ORD) - 38 min drive

Restaurants

  • ‪The Red Star Bar - ‬1 min walk
  • ‪Timothy O'Toole's Pub Chicago - ‬3 min walk
  • ‪Sky Lobby at The Embassy Suites - ‬1 min walk
  • ‪D4 Irish Pub and Cafe - ‬2 min walk
  • ‪W Xyz Bar - ‬3 min walk

About this property

Embassy Suites by Hilton Chicago Downtown Magnificent Mile

Embassy Suites by Hilton Chicago Downtown Magnificent Mile offers its guests an indoor pool and a fitness centre. There's a restaurant on site. Free breakfast is served daily, and guests can also enjoy a free manager's reception. WiFi is available in public spaces for a fee.

A 24-hour business centre, 8 meeting rooms, and limo/town car service are available. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Embassy Suites by Hilton Chicago Downtown Magnificent Mile. For a fee, parking is available.

This 4-star Chicago hotel is smoke free.

  • 455 guestrooms or units
  • 17 levels
  • Built in 2001
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Business centre (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Dining venue
Embassy Suites by Hilton Chicago Downtown Magnificent Mile offers 455 accommodations with a safe and coffee/tea makers. 55-inch LCD televisions come with premium satellite channels and pay-per-view films. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access (Wi-Fi speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (USD 19.95 per night); wired internet (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (USD 19.95 per night)

Parking and transport

  • Limo/town car service
  • Parking on site (USD 65 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • A restaurant
  • Free manager's reception

Things to do

  • Gym
  • Indoor pool
  • Stereo

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 8 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in hallways (124 centimetre high)
  • Handrails in stairways (124 centimetre high)
  • Lift (109 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (124 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 17 floors
  • Ballroom
  • Banquet hall
  • Built in 2001
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable/satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Living room
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 29.35 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 19.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 19.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 19.95 per night (rates may vary)
  • Self-parking fee: USD 65.00 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

Property Registration Number 60611, 60611, Hotel License

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Chicago Downtown Lakefront
Embassy Suites Lakefront
Embassy Suites Lakefront Hotel
Embassy Suites Lakefront Hotel Chicago Downtown
Embassy Downtown Lakefront Suites
Embassy Suites Chicago Downtown Magnificent Mile Hotel
Embassy Suites Chicago Downtown Magnificent Mile
Embassy Suites
Embassy Suites Chicago Downtown Magnificent Mile
Embassy Suites by Hilton Chicago Downtown Magnificent Mile Hotel

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton Chicago Downtown Magnificent Mile?

Embassy Suites by Hilton Chicago Downtown Magnificent Mile offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton Chicago Downtown Magnificent Mile?

As of 29 Mar 2026, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Chicago Downtown Magnificent Mile on 6 Apr 2026 start from AU$246, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton Chicago Downtown Magnificent Mile?

Yep, Embassy Suites by Hilton Chicago Downtown Magnificent Mile has a self car park for USD 65.00 per night. A self car park is also available, for a fee.

Are there any beaches close to Embassy Suites by Hilton Chicago Downtown Magnificent Mile?

Yep, Embassy Suites by Hilton Chicago Downtown Magnificent Mile is a short 9-minute walk from Ohio Street Beach. Fun beach activities include kayaking.

Does Embassy Suites by Hilton Chicago Downtown Magnificent Mile have a pool?

Embassy Suites by Hilton Chicago Downtown Magnificent Mile has an indoor pool. The pool is open 6:00 AM to 10:00 PM.

Is Embassy Suites by Hilton Chicago Downtown Magnificent Mile family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Embassy Suites by Hilton Chicago Downtown Magnificent Mile is a hit with families.

Does Embassy Suites by Hilton Chicago Downtown Magnificent Mile serve breakfast?

You bet, guests enjoy the free buffet breakfast here! Offered weekdays from 6:30 AM to 9:30 AM and weekends between 7:30 AM and 10:30 AM, this is the place to fuel up for a big day of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton Chicago Downtown Magnificent Mile?

No, Embassy Suites by Hilton Chicago Downtown Magnificent Mile does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites by Hilton Chicago Downtown Magnificent Mile?

Yep, you can grab a meal at Embassy Suites by Hilton Chicago Downtown Magnificent Mile's onsite restaurant.

What time are check-in & check-out at Embassy Suites by Hilton Chicago Downtown Magnificent Mile?

Check-in begins at 4 PM. Check-out time is 11 AM.

Embassy Suites by Hilton Chicago Downtown Magnificent Mile Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1470 out of 2817 reviews
Rating 8 - Good. 631 out of 2817 reviews
Rating 6 - Okay. 349 out of 2817 reviews
Rating 4 - Poor. 211 out of 2817 reviews
Rating 2 - Terrible. 156 out of 2817 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Marla

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had an awesome two days at Embassy Suites in Chicago! The room was spacious, clean, and very comfortable, and the service was outstanding from start to finish. The staff truly went above and beyond to make our stay enjoyable. Spending the holiday weekend in Chicago with two of our kids and their boyfriends made the trip extra special, and Embassy Suites played a big part in creating such a memorable experience. Everything from the accommodations to the overall atmosphere was just what we needed for a relaxing and fun family getaway. We would absolutely stay here again and highly recommend it to anyone visiting Chicago!
Stayed 2 nights in Dec 2025

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2025

10/10 Excellent

Sanjuana

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always happy to stay there.
Stayed 2 nights in Dec 2025

8/10 Good

Dennis

Liked: Cleanliness
Blanket was dirty from the previous guest
Stayed 3 nights in Dec 2025

6/10 Okay

Maina

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Staff is great. Hotel needs major maintenance. Elevators down for weeks. Leak showers. Bad shape bathroom doors. Missing door stops. The worse part was the elevators on the busiest time of the year. It took us 1 hour to get down from 17 floor, and 1 hour and a half to check out.
Stayed 2 nights in Dec 2025

10/10 Excellent

William

Liked: Staff & service, property conditions & facilities
Did not eat there
Stayed 1 night in Dec 2025

4/10 Poor

Kimberly Rene

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025

2/10 Terrible

Katelyn

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Only 2 of the 4 elevators worked. The hotel was sold out and they were not prepared for the influx of guests. Bowls and utensils were constantly out at breakfast, the happy hour appetizers were not worth having. In the past they had hot apps and this time they set out potato chips. One of the nights the pool was also closed. Because the elevators were so backed up people were taking the stairs and after a couple days the stairwells desperately needed to be cleaned. Lastly, a mandatory $25 charge was adde to our room per night. The charge could be used at the hotel bar, their restaurant which could only be redeemed at lunch time or dry cleaning. I was not happy to be charged $75 with a very limited way to spend the funds.
Stayed 3 nights in Dec 2025

6/10 Okay

Holly

Stayed 3 nights in Dec 2025

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

6/10 Okay

Justin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Waiting for the elevator was terrible and made for long lines. The happy hour was much appreciated and breakfast was ok. The bed was comfortable and room was clean. Elevator was awful.
Stayed 1 night in Dec 2025

2/10 Terrible

Joseph

Travelled with family
Disliked: Staff & service
Disney land lines for elevators and breakfast. Had to take stairs 5 flights to get too and from room. 2 elevators broken. Our room smelled but the line at front desk was too long to go change it. Hotel was grossly unprepared for a traditionally busy time of year making for an unpleasant experience for everyone.
Stayed 1 night in Dec 2025

10/10 Excellent

mike, conway

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 3 nights in Dec 2025

10/10 Excellent

Therdorra

Liked: Cleanliness
Stayed 1 night in Dec 2025

8/10 Good

Chaundria

Stayed 2 nights in Dec 2025

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Everything about the hotel was great except for the elevator not working everything was great
Stayed 1 night in Dec 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff, lovely views and room and wonderful breakfast!
Stayed 1 night in Dec 2025

4/10 Poor

Domonique

Stayed 2 nights in Dec 2025

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good the room was clean and the food was delicious
Stayed 1 night in Dec 2025

6/10 Okay

Shelley

Stayed 3 nights in Dec 2025

2/10 Terrible

Shavon

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My tub had hair in it and the blankets on the sofabed had like food stains
Stayed 1 night in Dec 2025

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was wonderful
Stayed 3 nights in Dec 2025

8/10 Good

Gail

Room size was great!
Stayed 3 nights in Dec 2025

4/10 Poor

Christopher

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
A lot of extra fees I wasn't expecting, and breakfast was not good. I got double-charged for parking. The toilet was messed up when we first got there, and only one elevator was working at the time of our stay..
Stayed 3 nights in Dec 2025

6/10 Okay

Barbara, Twin Lakes

Liked: Cleanliness, amenities, property conditions & facilities
Room clean. Hotel staff great One of the busiest weekends of the year and they were down to 2 elevators. That’s was hard all weekend. Pool overly crowded no fault of the hotel but unruly children screaming on the top of their Lu gs made it hard to stay in the pool area. Yes parents were with them but seemed oblivious. Breakfast great Overall hotel is nice. Would choose a different weekend next time
Stayed 1 night in Dec 2025