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Embassy Suites by Hilton Chicago Downtown Magnificent Mile

4.0 star property

Photo gallery for Embassy Suites by Hilton Chicago Downtown Magnificent Mile

Exterior
Indoor pool
Reception
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Free daily buffet breakfast

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Air-conditioning
  • Gym
The current price is AU$299
includes taxes & fees
19 Apr - 20 Apr

Explore the area

View map
511 North Columbus Drive, Chicago, IL, 60611
  • Place, Michigan Avenue
    ‪3 min walk‬
  • Place, Chicago Riverwalk
    ‪8 min walk‬
  • Place, Millennium Park
    ‪9 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed with Sofa bed

7.6 out of 10
Good
(29 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(14 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Corner

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed with Sofa bed, Non Smoking, Corner

8.6 out of 10
Excellent
(46 reviews)
  • City view
  • 44 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite, 1 King Bed with Sofa bed, Non Smoking

55-inch LCD TV with satellite channels, TV, pay films

Premium Suite, 1 King Bed with Sofa bed, Non Smoking

7.0 out of 10
Good
(7 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite, Multiple Beds, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Suite, Multiple Beds, Non Smoking

9.2 out of 10
Wonderful
(32 reviews)
  • 39 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Premium Suite, Multiple Beds, Non Smoking, Lake View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Suite, Multiple Beds, Non Smoking, Lake View

8.2 out of 10
Very good
(14 reviews)
  • Lake view
  • 39 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Bathtub

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, Multiple Beds, Accessible, Bathtub

8.4 out of 10
Very good
(41 reviews)
  • 39 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking (Roll-in Shower)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, Multiple Beds, Accessible, Non Smoking (Roll-in Shower)

8.0 out of 10
Very good
(7 reviews)
  • 39 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Premium Suite, 1 King Bed with Sofa bed, Non Smoking, Corner

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Suite, 1 King Bed with Sofa bed, Non Smoking, Corner

7.8 out of 10
Good
(10 reviews)
  • 44 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite, Multiple Beds, City View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Suite, Multiple Beds, City View

7.6 out of 10
Good
(15 reviews)
  • City view
  • 39 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, Multiple Beds, Non Smoking

8.4 out of 10
Very good
(17 reviews)
  • 39 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, City View (High Floor)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, Multiple Beds, City View (High Floor)

8.0 out of 10
Very good
(46 reviews)
  • City view
  • 39 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Lake View (High Floor)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, Multiple Beds, Lake View (High Floor)

8.0 out of 10
Very good
(51 reviews)
  • Lake view
  • 39 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, City View, Corner

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed with Sofa bed, City View, Corner

7.6 out of 10
Good
(21 reviews)
  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite, 1 King Bed with Sofa bed, City View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Suite, 1 King Bed with Sofa bed, City View

8.8 out of 10
Excellent
(9 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Accessible, Non Smoking

9.2 out of 10
Wonderful
(12 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, City View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed with Sofa bed, City View

7.8 out of 10
Good
(46 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Room, 2 Bedrooms, Non Smoking

Presidential Room, 2 Bedrooms, Non Smoking | Living area

Presidential Room, 2 Bedrooms, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 84 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, Multiple Beds, Non Smoking

8.2 out of 10
Very good
(176 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Premium Suite, 1 King Bed, Accessible (Mobility/Hearing, Roll In Shower)

55-inch LCD TV with satellite channels, TV, pay films

Premium Suite, 1 King Bed, Accessible (Mobility/Hearing, Roll In Shower)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Basic Suite, Multiple Beds, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Basic Suite, Multiple Beds, Non Smoking

8.6 out of 10
Excellent
(145 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed, 1 Double Sofa Bed and 1 Single Sofa Bed

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About the area

Chicago

Embassy Suites by Hilton Chicago Downtown Magnificent Mile places you in the centre of Chicago, within just a 15-minute stroll of popular places like Michigan Avenue and Chicago Riverwalk. Highlights at this hotel include a restaurant, an indoor swimming pool and a complimentary breakfast. .This business-friendly hotel offers a fitness centre, a business centre and concierge services. Additionally, you'll find a free manager's reception, Wi-Fi in public areas and a 24-hour business centre. There's also the convenience of self parking. .Attractions within a 15-minute walk of this 4-property class Downtown Chicago hotel include Millennium Park and Chicago Theatre.

What's nearby

  • Michigan Avenue - 3 min walk - 0.3 km
  • Northwestern Memorial Hospital - 5 min walk - 0.4 km
  • Chicago Riverwalk - 8 min walk - 0.7 km
  • Millennium Park - 9 min walk - 0.8 km
  • Grant Park - 13 min walk - 1.1 km

Getting around

  • Grand Station (Red Line) - 8 min walk
  • Millennium Station - 14 min walk
  • Chicago O'Hare International Airport (ORD) - 38 min drive

Restaurants

  • ‪The Red Star Bar - ‬1 min walk
  • ‪Timothy O'Toole's Pub Chicago - ‬3 min walk
  • ‪D4 Irish Pub and Cafe - ‬2 min walk
  • ‪Qiao Lin Hot Pot - ‬3 min walk
  • ‪W Xyz Bar - ‬3 min walk

About this property

Embassy Suites by Hilton Chicago Downtown Magnificent Mile

Embassy Suites by Hilton Chicago Downtown Magnificent Mile offers its guests an indoor pool and a fitness centre. There's a restaurant on site. Free breakfast is served daily, and guests can also enjoy a free manager's reception. WiFi is available in public spaces for a fee.

A 24-hour business centre, 8 meeting rooms, and limo/town car service are available. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Embassy Suites by Hilton Chicago Downtown Magnificent Mile. For a fee, parking is available.

This 4-star Chicago hotel is smoke free.

  • 455 guestrooms or units
  • 17 levels
  • Built in 2001
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Business centre (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Dining venue
Embassy Suites by Hilton Chicago Downtown Magnificent Mile offers 455 accommodations with a safe and coffee/tea makers. 55-inch LCD televisions come with premium satellite channels and pay-per-view films. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access (Wi-Fi speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

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Embassy Suites by Hilton Chicago Downtown River North
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  • Pool
  • Breakfast included
  • Pet-friendly
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: WiFi (USD 19.95 per night); wired internet (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (USD 19.95 per night)

Parking and transport

  • Limo/town car service
  • Parking on site (USD 65 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • A restaurant
  • Free manager's reception

Things to do

  • Gym
  • Indoor pool
  • Stereo

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 8 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in hallways (124 centimetre high)
  • Handrails in stairways (124 centimetre high)
  • Lift (109 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (124 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 17 floors
  • Ballroom
  • Banquet hall
  • Built in 2001
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable/satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Living room
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 29.35 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 19.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 19.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 19.95 per night (rates may vary)
  • Self-parking fee: USD 65.00 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

Property Registration Number 60611, 60611, Hotel License

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Chicago Downtown Lakefront
Embassy Suites Lakefront
Embassy Suites Lakefront Hotel
Embassy Suites Lakefront Hotel Chicago Downtown
Embassy Downtown Lakefront Suites
Embassy Suites Chicago Downtown Magnificent Mile Hotel
Embassy Suites Chicago Downtown Magnificent Mile
Embassy Suites
Embassy Suites Chicago Downtown Magnificent Mile
Embassy Suites by Hilton Chicago Downtown Magnificent Mile Hotel

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton Chicago Downtown Magnificent Mile?

Embassy Suites by Hilton Chicago Downtown Magnificent Mile offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton Chicago Downtown Magnificent Mile?

As of 12 Apr 2026, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Chicago Downtown Magnificent Mile on 19 Apr 2026 start from AU$299, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton Chicago Downtown Magnificent Mile?

Yep, Embassy Suites by Hilton Chicago Downtown Magnificent Mile has a self car park for USD 65.00 per night. A self car park is also available, for a fee.

Are there any beaches close to Embassy Suites by Hilton Chicago Downtown Magnificent Mile?

Yep, Embassy Suites by Hilton Chicago Downtown Magnificent Mile is a short 18-minute walk from Oak Street Beach. Fun beach activities include kayaking.

Does Embassy Suites by Hilton Chicago Downtown Magnificent Mile have a pool?

Embassy Suites by Hilton Chicago Downtown Magnificent Mile has an indoor pool. The pool is open 6:00 AM to 10:00 PM.

Is Embassy Suites by Hilton Chicago Downtown Magnificent Mile family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Embassy Suites by Hilton Chicago Downtown Magnificent Mile is a hit with families.

Does Embassy Suites by Hilton Chicago Downtown Magnificent Mile serve breakfast?

You bet, guests enjoy the free buffet breakfast here! Offered weekdays from 6:30 AM to 9:30 AM and weekends between 7:30 AM and 10:30 AM, this is the place to fuel up for a big day of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton Chicago Downtown Magnificent Mile?

No, Embassy Suites by Hilton Chicago Downtown Magnificent Mile does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites by Hilton Chicago Downtown Magnificent Mile?

Yep, you can grab a meal at Embassy Suites by Hilton Chicago Downtown Magnificent Mile's onsite restaurant.

What time are check-in & check-out at Embassy Suites by Hilton Chicago Downtown Magnificent Mile?

Check-in begins at 4 PM. Check-out time is 11 AM.

Embassy Suites by Hilton Chicago Downtown Magnificent Mile Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1478 out of 2836 reviews
Rating 8 - Good. 634 out of 2836 reviews
Rating 6 - Okay. 351 out of 2836 reviews
Rating 4 - Poor. 214 out of 2836 reviews
Rating 2 - Terrible. 159 out of 2836 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Paulgens

Liked: Cleanliness, staff & service, amenities
Great
Stayed 3 nights in Jan 2026

8/10 Good

Erika

Stayed 2 nights in Jan 2026

10/10 Excellent

Markiya

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely an amazing experience!!!
Stayed 3 nights in Jan 2026

10/10 Excellent

Rahsaan

Travelled with group
Liked: Cleanliness, staff & service, amenities
The room was clean, the service was excellent, especially the made to order breakfast and buffet. I’ve stayed here before 3 years ago and it’s as great as I can remember.
Stayed 1 night in Jan 2026

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed easy app check in and out friendly people everywhere from staff to guests. Beautiful view from our room and fun city location. Comfortable bed and hot shower!
Stayed 2 nights in Jan 2026

10/10 Excellent

Charlisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prompt Service
Stayed 2 nights in Jan 2026

6/10 Okay

Megan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was beautiful but absolutely freezing when we arrived. Turned on the heat and started getting ready for dinner it was taking a while to warm up but we could feel it was starting to work. Went to dinner. Came back to the room and it was still cold! The heat was set to 76! Staff said oh just let it warm up its freezing outside it might take a bit. I just laughed. That was a big issue I had otherwise it was fine.
Stayed 1 night in Dec 2025

2/10 Terrible

Inarra

The staff had a entire addituide and the last minute cth
Stayed 4 nights in Jan 2026

8/10 Good

Kiara

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is beautiful an clean but bed in 1301 is super uncomfortable and made me and my wife’s back hurt a lot
Stayed 1 night in Jan 2026

10/10 Excellent

Johnathan

Liked: Cleanliness, staff & service, amenities
Easy, fast, and smooth. Thank you Mikayla
Stayed 2 nights in Jan 2026

4/10 Poor

Nick

Disliked: Cleanliness, staff & service
Was over charged $180 in addition to what the reservation was made for. Nobody can provide me with an itemized bill showing what additional charges are for. Half of the elevators were not working and had to wait 10-15 minutes to get to my room. It was on the top floor I wasnt about to walkn17
Stayed 2 nights in Dec 2025

10/10 Excellent

Yamil, el paso

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its very well located. rooms as usual very confortable.
Stayed 5 nights in Dec 2025

4/10 Poor

Drey

Stayed 1 night in Jan 2026

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2026

4/10 Poor

Marine

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
The room was not clean and when we have tried to use the third extra bed and opened it there where not clean at all and our son slept with us all 3 nights. Also the barista was super rude and we stayed one day for dinner at the hotel and that was the Christmas day, I ordered the food and the table was not clean, I asked her to send someone for cleaning from the table as she said that the food will be ready in 20 minutes and there were no other available tables for 3 of us at that time, she said oh someone is working and they will clean(but jo one cleaned the table for 30 minutes, when they brought the food). and I said if possible include that in our room experiences and decided not to leave tip for that time as usually I am leaving tip after someone serves me or the food is tasty or they are being nice and she asked “no tip hah” I said “yes for now” and she was turned away and was like “no tip and they want a clean table haha” and was very very rude, I would never keep such worker in my place. also no one cleaned the table and they brought our food after 30 minutes instead of 20 and only after that they removed the dirty dishes from the table. And she is not a server and not the food maker why she would act that rude with us I have no Idea. 1 more important thing in the rooms there were coffee machines and on the first day there were 2 decaf and 2 regular coffes(very tasty) on the next days they put coffees for the espresso machine not for the one which was in our room
Stayed 3 nights in Dec 2025

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just very crowded. 15 minute wait for a drink. Even longer line in the morning for a fresh omelette. We did stay over a holiday.
Stayed 2 nights in Dec 2025

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities
The free breakfast was great
Stayed 1 night in Dec 2025

10/10 Excellent

Amber

Stayed 1 night in Jan 2026

2/10 Terrible

Jose Rolando, Bayview

Stayed 5 nights in Dec 2025

6/10 Okay

Sunita

Stayed 1 night in Jan 2026

10/10 Excellent

Jeffrey

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Friendly helpful staff.
Stayed 2 nights in Jan 2026

10/10 Excellent

Georgeta

Liked: Cleanliness, amenities, property conditions & facilities
Clean , amazing views from room, fast internet. The only issue was the elevator delays. 1 out of 4 elevators working. Ling wait during New Years and packed elevator.
Stayed 4 nights in Dec 2025

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2026

6/10 Okay

Corey

Upon arrival, the lobby seemed clean and was beautifully decorated for the holidays. Unfortunately, my digital key was not working after checking in on the app, so I needed to stop at the front desk. Our family waited in line for 45 minutes. The staff member apologized for the wait and was friendly and helpful. Unfortunately, again, 2 of the 4 elevators were down for repair. This caused a long line and wait times, especially at check in and out, as well as breakfast. The breakfast buffet was included with our stay. The food was okay and options included muffins, toast and bagels, cereal, pancakes, scrambled eggs, hash browns and bacon as well as juices and coffee. It was rough on the morning we went as there was a group of ten children with 1 adult getting food. This held up the line and there were mass amounts of people standing waiting. This same group also was piling the food on their plates, one person filling drink cups for their entire party, cutting in line and spilling the contents of their plates and cups as they walked back to their table. I believe the staff could have handled this party differently
Stayed 1 night in Jan 2026

2/10 Terrible

Hyomi

Don't let hotel know you park at the parking lot which they suggest because this hotel charge extra more. Just pay yourself through the parking lot. Swimming pool water was sooooooooo cold. Can't go in the water. Elevator was broken. Check-in was so long. So slow.
Stayed 1 night in Jan 2026