See all properties
Save

Hotel Jaiba Mahahual

2.5 star property

Photo gallery for Hotel Jaiba Mahahual

Premium Twin Room, Terrace, Pool View | Living area
Junior Double Room, 1 King Bed
Junior Double Room, 1 King Bed | Living area
Front of property
Bicycling

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View map
Carretera Cafetal - Mahahual, KM 55 Calle Jaiba, Mahahual, QROO, 77940
  • Place, Mahahual Beach
    ‪2 min drive‬
  • Place, Mahahual Lighthouse
    ‪2 min drive‬
  • Place, Maya Water Park
    ‪5 min drive‬

Room options

View all photos for Comfort Twin Room

A hotel room with two beds, a wooden headboard, a small wooden nightstand with a potted plant, and a colorful blanket.

Comfort Twin Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Junior Double Room, 1 King Bed

A bed with white bedding, a wooden nightstand with a potted plant, a decorative wall, and a window with a view of trees.

Junior Double Room, 1 King Bed

  • Sleeps 2
  • Free Wi-Fi

View all photos for Superior Room, Balcony, Pool View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Superior Room, Balcony, Pool View

  • 26 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, Terrace

Standard Room, Terrace | Terrace/patio

Standard Room, Terrace

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Comfort Twin Room

Comfort Twin Room

Comfort Twin Room

  • Garden view
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Double Room, 1 King Bed

Junior Double Room, 1 King Bed

Junior Double Room, 1 King Bed

  • City view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Twin Room, Terrace, Pool View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Twin Room, Terrace, Pool View

  • 28 sq m
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Comfort Double Room

Comfort Double Room

Comfort Double Room

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Double Room, Balcony

Superior Double Room, Balcony | Terrace/patio

Superior Double Room, Balcony

  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

About the area

Mahahual

At Hotel Jaiba Mahahual you'll be within a 20-minute walk of Mahahual Lighthouse and 2 km (1.3 mi) from Mahahual Beach. Highlights at this hotel include an outdoor swimming pool, free self-parking and a rooftop terrace. .Enjoy access to ecotours and bike hire. Additionally, you'll find free Wi-Fi in public areas, spa services and laundry facilities. There's also limited parking, along with the convenience of an airport shuttle. .Near this Mahahual hotel, you'll find Costa Maya Port.

What's nearby

  • Mahahual Beach - 2 min drive - 1.4 km
  • Mahahual Lighthouse - 2 min drive - 1.4 km
  • Dolphin Discovery - 4 min drive - 2.1 km
  • Maya Water Park - 5 min drive - 2.1 km
  • Maya Chan Beach - 27 min drive - 9.8 km

Restaurants

  • ‪The Krazy Lobster - ‬2 min drive
  • ‪La Tartaleta - ‬11 min walk
  • ‪La Tortilleria - ‬5 min drive
  • ‪Taquería Pastor Mixteco - ‬4 min walk
  • ‪Maya Bar - ‬2 min drive

About this property

Hotel Jaiba Mahahual

As a guest of Hotel Jaiba Mahahual, you'll find an outdoor pool, a rooftop terrace, and spa services. WiFi is free in public spaces. The business-friendly Hotel Jaiba Mahahual also features tour/ticket assistance, a garden, and a picnic area. Limited free parking is available on a first-come, first-served basis.

This Mahahual hotel is smoke free.

  • 10 guestrooms or units
  • Conference rooms
  • Terrace on the roof
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Outdoor picnic space
  • No smoking on site
Hotel Jaiba Mahahual offers 10 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and free toiletries. This individually decorated and furnished accommodation has separate dining areas and includes desks. Beds feature Egyptian cotton sheets and premium bedding. This Mahahual hotel provides complimentary wireless Internet access. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a shower. Housekeeping is provided on a daily basis.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Similar properties

Interior
Hotel Museo Matan Ka'an
Mahahual
  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
4.2 out of 5, Very good, 733 reviews
The price is AU$51
includes taxes & fees
28 June - 29 June
Hotel Museo Matan Ka'an

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Things to do

  • Bicycle rentals
  • Ecotours
  • Outdoor pool
  • Stereo

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Rooftop terrace

Spa

  • Massage
  • Spa services

Accessibility

  • No lift

More

  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Minibar
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in fee: MXN 500
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 900
Express check-out available

Special check-in instructions

The property charges 2 per cent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: MXN 500 (subject to availability)
  • Late check-out fee: MXN 900 (subject to availability)
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Jaiba Mahahual
Jaiba Mahahual
Hotel Jaiba
Hotel Jaiba Mahahual Hotel
Hotel Jaiba Mahahual Mahahual
Hotel Jaiba Mahahual Hotel Mahahual

Frequently asked questions

What is the cancellation policy at Hotel Jaiba Mahahual?

Hotel Jaiba Mahahual offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Jaiba Mahahual?

Yep, Hotel Jaiba Mahahual has a free self car park. Onsite parking is limited.

Are there any beaches close to Hotel Jaiba Mahahual?

The closest beach to Hotel Jaiba Mahahual is Mahahual Beach (1.7 km).

Is there a spa on site at Hotel Jaiba Mahahual?

There's no onsite spa, but this property does offer services like massages.

Does Hotel Jaiba Mahahual have a pool?

Hotel Jaiba Mahahual has a pool. The pool is open 9:00 AM to 9:00 PM.

Is Hotel Jaiba Mahahual family-friendly?

No, Hotel Jaiba Mahahual is an adults-only property.

Is there a free airport shuttle available at Hotel Jaiba Mahahual?

No, but there's an airport shuttle for a fee.

What time are check-in & check-out at Hotel Jaiba Mahahual?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hotel Jaiba Mahahual?

No, pets are not allowed.

Hotel Jaiba Mahahual Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 34 out of 47 reviews
Rating 8 - Good. 8 out of 47 reviews
Rating 6 - Okay. 2 out of 47 reviews
Rating 4 - Poor. 1 out of 47 reviews
Rating 2 - Terrible. 2 out of 47 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, good staff, nice rooftop area.
Stayed 1 night in May 2024
Verified

10/10 Excellent

alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything.Diana and Sol were great
Stayed 3 nights in Feb 2024
Verified

4/10 Poor

Aydin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Not a good stay

The personal was very kind and willing to help. I wish I could say the same for the rest of my stay. Unfortunately the water was stinking and there were lots of ants. I wouldn’t stay in that hotel again. In fact I wouldn’t visit Mahahual again.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely

My stay at Hotel Jaiaba - a fluke scheduled during a huge mess to get on a cruise ship - ended up as the best part of my vacation week. Easy to reserve online by phone from the States last minute, and they have WIFI in the rooms which helped with my travel snafu final plans. The room was quiet, the bed super comfortable, and I had the upper level lanai with a hammock to myself. Had a delicious dinner a quick taxi ride away on recommendation by the staff, who spoke English (after a rather harrowing 4.5 hour no conversation “taxi shuttle” ride from Cancun). The best coffee and sugar ever. Peaceful and affordable. Thank you!
Stayed 1 night in Mar 2023
Verified

2/10 Terrible

Hakima

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The internet in the room doesn't work, neither in the hotel only around the pool, there is a terrible smell of mold and humidity that enter in the lungs, I couldn't breath properly and I have asthma all night. There was no staff at night, the reception was totally closed and in the morning afer I told them the issues they just do not care.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
A Magical Christmas Getaway in Mexico with hotel Jaiba. Our stay here in Mexico over Christmas was nothing short of extraordinary. From the moment we arrived, we were welcomed with warm smiles, festive decorations, and an unmistakable air of holiday cheer. The hotel was beautifully adorned with twinkling lights, poinsettias, and a grand Christmas tree that instantly put us in the holiday spirit. The accommodations were impeccable—our room was spacious, tastefully decorated with motivational quotes and art from the staff. We hired bikes and did our laundry both of which were easy to book via the lovely staff at reception. One big highlight for us was after asking about how to get to our next destination reception called ahead for us at the bus station and made sure we were booked on for the only bus leaving that day and even booking a taxi for us early morning. Just went above and beyond which is what you want on holiday at Xmas. The hotel is a lil out of the way but it's sooo cheap to get into town and grab a taxi on the main road. It's also very flat so bikes were a great addition to our stay. The staff’s attentiveness and genuine kindness made our stay truly lovely and the dogs and cats just made it all that more wonderful to stay.
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Irene

Liked: Cleanliness, amenities
Personal muy amable y resolutivo. El desayuno y la alberca: geniales Algo descuidada la propiedad.
Stayed 3 nights in Jul 2025
Verified

6/10 Okay

Saddi Fernando

Liked: Cleanliness, amenities, property conditions & facilities
Nuestra reservación no estuvo contemplada y no nos Hospedaron en el acordado, nos ofrecieron un apartamento a dos cuadras del hotel.
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel muy bueno un poco alejado pero bueno, le falta un poco de servicio
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

ITZEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buena estadía, disfrutamos 4 noches

Fue muy agradable la estancia, la habitación cómoda, la fruta de desayuno deliciosa para iniciar el día con granola y yogurth, muy saludable, la alberca muy refrescante. El trato de Sol y Diana excelente, nos encanta que sean cuidadosas con detalles en el Hotel, cuidando de los animalitos.
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

ramiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuestra estancia fue muy agradable. La atención siempre fue muy buena y cordial. El hotel no está cerca de la playa, pero se puede llegar muy rápido en auto o taxi. Las habitaciones están muy limpias lo mismo que el resto de las instalaciones. Muy recomendado! Mencioné que son muy amables y cordiales?
Stayed 5 nights in Dec 2024
Verified

10/10 Excellent

Colleen

Liked: Cleanliness, property conditions & facilities, room comfort

Wonderful Stay At Hotel Jaiba

Staying at Hotel Jaiba Mahahual was a restful and healing experience and just what I needed. The hosts were friendly, welcoming, and attentive.The room and premises were very clean. Hotel Jaiba is pleasantly decorated with plants and ocean-themed decor. It is a short walk, or hotel ride, to the beach and the boardwalk (malecon). Shop for fresh fruit at nearby Super El Chino.
Stayed 8 nights in Feb 2022
Verified

8/10 Good

Erika

Liked: Cleanliness, staff & service
El lugar es bonito, a
Stayed 2 nights in Dec 2021
Verified

6/10 Okay

Hector

Liked: Cleanliness, staff & service

Desproporcionado precio-servicio

El precio es alto en relación a lo que ofrecen. Las instalaciones demasiado limitadas. La atención de las encargadas EXCELENTE. Se esmeran por la decoración y por la limpieza.
Stayed 2 nights in Dec 2021
Verified

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal muy amable, muy limpio, nos dieron un ascenso de habitación gratis, todo muy bien
Stayed 3 nights in Nov 2021
Verified

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien
Stayed 1 night in Jun 2021
Verified

10/10 Excellent

Nestor francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Tuvimos una experiencia excelente mi esposa y yo quedamos satisfechos del hotel , tienen un excelente servicio las chicas que nos atendieron fueron amables desde la llegada , recomendadisimo el hotel
Stayed 2 nights in Nov 2020
Verified

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bel établissement

Très bon accueil. Jolie chambre. Nous avons été surclassé. A savoir : il faut compter 15 minutes à pied pour se rendre à la plage.
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent!

It was great! Excellent service. Would definitely come back!!
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un Lugar Especial en Mahahual

Fue una estancia perfecta, no hay otra palabra para describirlo. El hotel es muy bonito, siempre limpio, adecuado a lo que buscaba, cómodo y con lo necesario para pasarla rico, el internet es excelente. Las chicas en recepción son muy atentas, amables, siempre preocupadas por la comodidad y bienestar del huésped y además, puedes confiar en sus consejos sobre sitios a visitar para comer o disfrutar en Mahahual y alrededores. En general mi familia y yo quedamos muy satisfechos con el Hotel Jaiba. lo recomendamos definitivamente y creemos que es un lugar especial en esa joya que es Mahahual.
Stayed 5 nights in Jul 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great personalized service. Great nature views and price
Stayed 1 night in May 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great rooms - friendly staff- be aware of the road

Great room, friendly staff, close to road
Stayed 5 nights in Apr 2019
Verified

10/10 Excellent

Nessde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fue una estancia verdaderamente agradable, unas atenciones únicas, el recibimiento fue de lo mejor, quedamos muy satisfechos con el servicio. Gracias
Stayed 2 nights in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La calidez de la srita de la recepcion es increible. Definitivamente, me volvere a hospedar de nuevo aqui.
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito hotel, cómodo y muy limpio excelente atención
Stayed 1 night in Apr 2019