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Citrus Hotel Cheltenham by Compass Hospitality

3.0 star property

Photo gallery for Citrus Hotel Cheltenham by Compass Hospitality

A hotel room with two beds, a window with curtains, a chair, and a wall-mounted heater.
A modern hotel room with a large mirror, a minibar, a small refrigerator, and a clothing rack.
A bakery counter with various baked goods, a coffee machine, and a clock on the wall.
A hotel room with a sofa, two armchairs, a bed, a flat-screen TV, a mirror, and a window with curtains.
A hotel room with a sofa, armchairs, a small table, a bed, a mirror, and a view of the outside.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Business services
The current price is AU$102
includes taxes & fees
6 Sept - 7 Sept

Explore the area

View map
Wellington Street, Cheltenham, England, GL50 1XZ
  • Place, Cheltenham Town Hall
    ‪3 min walk‬
  • Place, The Promenade
    ‪3 min walk‬
  • Place, Everyman Theatre
    ‪5 min walk‬

Room options

View all photos for Standard Twin Room

A hotel room with two beds, a desk, a chair, a large window with curtains, and a flat-screen TV mounted on the wall.

Standard Twin Room

  • 18 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Double Room

A hotel room with a bed, a desk, a chair, and a window with curtains.

Standard Double Room

8.8 out of 10
Excellent
(28 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Suite

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Suite

  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite

A hotel room with a bed, a desk, a chair, and a large window.

Executive Suite

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Room

A hotel room with two beds, a sofa, a small table, a mirror, and a wardrobe.

Family Room

  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Triple Room

A hotel room with two beds, a desk, and a chair.

Triple Room

  • 24 sq m
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Quadruple Room

A hotel room with a sofa, two armchairs, a bed, a flat-screen TV, a mirror, and a window with curtains.

Quadruple Room

8.0 out of 10
Very good
(1 review)
  • 27 sq m
  • Sleeps 4
  • 4 Single Beds
  • Free Wi-Fi

View all photos for Accessible Double Room

A hotel room with two beds, a desk, a shower area, and a TV.

Accessible Double Room

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Accessible Twin Room

A hotel room with two beds, a desk, a chair, a large window with curtains, and a flat-screen TV mounted on the wall.

Accessible Twin Room

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Standard Double Room

In-room safe, desk, blackout curtains, iron/ironing board (on request)

Standard Double Room

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

About the area

Cheltenham

Citrus Hotel Cheltenham by Compass Hospitality puts you in the heart of Cheltenham, within just a 10-minute stroll of Cheltenham Town Hall and Everyman Theatre. Highlights at this hotel include free in-room WiFi. .Lobby Bar is the hotel's own lobby lounge. Other amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Continental breakfast is available on weekdays between 7:00 AM and 9:30 AM and on weekends between 8:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Places within a 15-minute walk of this 3-property class Cheltenham hotel include Cheltenham General Hospital and Cheltenham Art Gallery and Museum.

What's nearby

  • Cheltenham Town Hall - 3 min walk - 0.3 km
  • The Promenade - 3 min walk - 0.3 km
  • Everyman Theatre - 5 min walk - 0.4 km
  • Cheltenham Art Gallery and Museum - 12 min walk - 1.1 km
  • University of Gloucestershire - 18 min walk - 1.5 km

Getting around

  • Cheltenham Spa Station - 3 min drive
  • Birmingham Airport (BHX) - 73 min drive

Restaurants

  • ‪Planet Caravan - ‬2 min walk
  • ‪Caffè Nero - ‬5 min walk
  • Huffkins at John Lewis Cheltenham
  • ‪Costa Coffee - ‬3 min walk
  • ‪The Old Courthouse - ‬7 min walk

About this property

Citrus Hotel Cheltenham by Compass Hospitality

There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 2 meeting rooms available. Citrus Hotel Cheltenham by Compass Hospitality also features multilingual staff, coffee/tea in common area, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Cheltenham hotel.

  • 59 guestrooms or units
  • 4 levels
  • Built in 1960
  • Deli
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Lift
  • Smoking in designated areas
  • Bar or lounge
Citrus Hotel Cheltenham by Compass Hospitality offers 59 accommodations with a safe and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Cheltenham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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  • Parking included
  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk
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The price is AU$74
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking within 1 metre
  • Street parking available
  • Parking on site (GBP 10 per day)
  • Extended parking on site (GBP 8 per day)
  • Limited on-site self parking

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 9.95 for adults and GBP 5 for children
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lobby Bar

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall
  • Built in 1960
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 9.95 for adults and from GBP 5 for children
  • Self-parking fee: GBP 10 per day
  • Extended parking fee: GBP 8 per day
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Union Pay. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Big Sleep Cheltenham
Big Sleep Hotel
Big Sleep Hotel Cheltenham
Big Sleep Hotel Cheltenham Compass Hospitality
Citrus Hotel Cheltenham Compass Hospitality
Big Sleep Cheltenham Compass Hospitality
Big Sleep Compass Hospitality
Citrus Cheltenham Compass Hospitality
Citrus Hotel Cheltenham by Compass Hospitality Hotel
Citrus Hotel Cheltenham by Compass Hospitality Cheltenham
Citrus Hotel Cheltenham by Compass Hospitality Hotel Cheltenham

Frequently asked questions

What is the cancellation policy at Citrus Hotel Cheltenham by Compass Hospitality?

Citrus Hotel Cheltenham by Compass Hospitality offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Citrus Hotel Cheltenham by Compass Hospitality?

As of 11 Aug 2026, prices found for a 1-night stay for 2 adults at Citrus Hotel Cheltenham by Compass Hospitality on 6 Sept 2026 start from AU$102, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Citrus Hotel Cheltenham by Compass Hospitality?

Yep, Citrus Hotel Cheltenham by Compass Hospitality has a self car park for GBP 10 per day. A self car park is also available, for a fee. Additionally there is extended parking for GBP 8 per day. Onsite parking is limited.

Does Citrus Hotel Cheltenham by Compass Hospitality serve breakfast?

Sure does, continental breakfast is on offer weekdays between 7:00 AM and 9:30 AM and on weekends from 8:00 AM to 10:30 AM.

Is there a free airport shuttle available at Citrus Hotel Cheltenham by Compass Hospitality?

No, Citrus Hotel Cheltenham by Compass Hospitality does not offer an airport shuttle service.

What time are check-in & check-out at Citrus Hotel Cheltenham by Compass Hospitality?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Citrus Hotel Cheltenham by Compass Hospitality?

Dogs are welcome at Citrus Hotel Cheltenham by Compass Hospitality, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Citrus Hotel Cheltenham by Compass Hospitality Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 291 out of 915 reviews
Rating 8 - Good. 349 out of 915 reviews
Rating 6 - Okay. 167 out of 915 reviews
Rating 4 - Poor. 65 out of 915 reviews
Rating 2 - Terrible. 43 out of 915 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Yin Ming Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spotless and staff very helpful.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central hotel at a good price
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Abhijit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and hospitality
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Kay

Room was clean, staff pleasant and friendly, good location
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Donna

Great location, price and accommodation. Will certainly book again. Great to have a car park too for guests.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central no frills dog friendly hotel. Good service, safe on site parking and clean basic rooms. Hotel central to pubs, eateries and shops.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the centre of town with adequate parking, albeit a little tight. You get what you pay for, comfortable clean room. This was our 3rd stay.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Roger

Liked: Staff & service
Disliked: Property conditions & facilities
Central location for those on a tight budget
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was quick and easy and the person on reception was friendly. The room was quite dated, but spotlessly clean and had everything we needed for a comfortable stay. The location was great, with plenty of pubs and places to eat close by. I felt our stay was extremely good value for money.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Both the hotel and room was clean and fresh, everything needed for an overnight stay or longer. Equal to a premier Inn only considerably cheaper. Definitely staying here again.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was very good value. The reception staff were friendly and helpful. I was allowed to check in early as my room was ready when I arrived. I had a pleasant room with everything I needed and a nice en-suite bathroom with a bath. The hotel is in a central location, but in a quiet street.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Colin

Liked: Cleanliness, staff & service
Parking was flexible. I have a high top vehicle so could not get into underground car park so was directed to park at rear of the hotel.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Mark

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The Citrus Hotel is tired. It's seen better days (presumably when it was the Tax Office) and isn't really in great shape. The corridors have a peculiar odour. The lift doors refuse to shut. The bed was like a marshmallow. On a positive note the receptionist helped us even though he'd clocked off, but that was only necessary because his replacement had gone AWOL. Cheap enough, but really. Tell yourself that you deserve better. I won't be returning.
Stayed 1 night in May 2026
Verified review

4/10 Poor

Ian

Disliked: Cleanliness, property conditions & facilities
No bar
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, great location
Stayed 1 night in Mar 2023
Verified review

6/10 Okay

PETER

Disliked: Amenities, property conditions & facilities
Photos are misleading. The property is very dated and has an institutional, impersonal, and outdated feel to it. Decor is garish. Too many shortcomings to list: burnt carpet, no toiletries (despite listed) just basic liquid soap, rumbling plumbing, cracks everywhere. To the staff's credit, the bathroom was clean as were the sheets and fluffy towels. Location is very central, useful for a short business trip. Overall disappointing however, I would hesitate to return. For a town with such great culture, history, and festivals, this standard is not acceptable. The management of this property might consider spending a bit less attention to branding, and a lot more investment in the fabric of the property.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is perfectly located, staff friendly, room spacious and clean.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, hotel is basic but good value for money and very clean
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I night stay, perfect location for town hall events
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Akwasi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and the check-in process was easy.
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and a perfect place for a short stay. Staff were friendly and I felt safe staying there as someone travelling alone.
Stayed 1 night in Aug 2023
Verified review

8/10 Good

Malgorzata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value hotel

Very good value, very friendly little hotel in excellent location.
Stayed 1 night in Jul 2022
Verified review

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Location

Excellent location, very comfortable room. Would stay here again.
Stayed 3 nights in Sep 2023