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Citrus Hotel Cheltenham by Compass Hospitality

Property class: 3

Photo gallery for Citrus Hotel Cheltenham by Compass Hospitality

A hotel room with a bed, a desk, a chair, a television, and a mirror.
A hotel room with a sofa, armchairs, a small table, a bed, a mirror, and a view of the outside.
A modern hotel room with a large mirror, a minibar, a small refrigerator, and a clothing rack.
A hotel room with a sofa, two armchairs, a bed, a flat-screen TV, a mirror, and a window with curtains.
A bakery counter with various baked goods, a coffee machine, and a clock on the wall.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Business services
The current price is AU$96
includes taxes & fees
6 Dec - 7 Dec

Explore the area

View map
Wellington Street, Cheltenham, England, GL50 1XZ
  • Place, Cheltenham Town Hall
    ‪3 min walk‬
  • Place, Everyman Theatre
    ‪5 min walk‬
  • Place, University of Gloucestershire
    ‪18 min walk‬

Room options

View all photos for Standard Twin Room

A hotel room with two beds, a desk, a chair, a large window with curtains, and a flat-screen TV mounted on the wall.

Standard Twin Room

  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

A hotel room with a bed, a desk, a chair, and a window with curtains.

Standard Double Room

8.8 out of 10
Excellent
(28 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Suite

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

A hotel room with a bed, a desk, a chair, and a large window.

Executive Suite

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

A hotel room with two beds, a sofa, a small table, a mirror, and a wardrobe.

Family Room

  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Triple Room

A hotel room with two beds, a desk, and a chair.

Triple Room

  • 24 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Quadruple Room

A hotel room with a sofa, two armchairs, a bed, a flat-screen TV, a mirror, and a window with curtains.

Quadruple Room

7.0 out of 10
Good
(2 reviews)
  • 27 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Accessible Double Room

A hotel room with two beds, a desk, a shower area, and a TV.

Accessible Double Room

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Accessible Twin Room

A hotel room with two beds, a desk, a chair, a large window with curtains, and a flat-screen TV mounted on the wall.

Accessible Twin Room

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

About the area

Cheltenham

Citrus Hotel Cheltenham by Compass Hospitality puts you in the heart of Cheltenham, within just a 10-minute stroll of Cheltenham Town Hall and Everyman Theatre. Highlights at this hotel include free in-room WiFi. .Lobby Bar is the hotel's own lobby lounge. Other amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Continental breakfast is available on weekdays between 7:00 AM and 9:30 AM and on weekends between 8:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Places within a 15-minute walk of this 3-property class Cheltenham hotel include Cheltenham General Hospital and Cheltenham Art Gallery and Museum.

What's nearby

  • Cheltenham Town Hall - 3 min walk - 0.3 km
  • Everyman Theatre - 5 min walk - 0.4 km
  • Cheltenham Art Gallery and Museum - 12 min walk - 1.1 km
  • Pittville Park - 15 min walk - 1.3 km
  • University of Gloucestershire - 18 min walk - 1.5 km

Getting around

  • Cheltenham Spa Station - 3 min drive
  • Birmingham Airport (BHX) - 73 min drive

Restaurants

  • ‪Caffè Nero - ‬5 min walk
  • ‪The Moon Under Water - ‬2 min walk
  • ‪Costa Coffee - ‬3 min walk
  • ‪Sandford Park Alehouse - ‬5 min walk
  • ‪Planet Caravan - ‬2 min walk

About this property

Citrus Hotel Cheltenham by Compass Hospitality

There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 2 meeting rooms available. Citrus Hotel Cheltenham by Compass Hospitality also features multilingual staff, coffee/tea in common area, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Cheltenham hotel.

  • 59 guestrooms or units
  • 4 levels
  • Built in 1960
  • Deli
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Lift
  • Smoking in designated areas
  • Bar or lounge
Citrus Hotel Cheltenham by Compass Hospitality offers 59 accommodations with a safe and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Cheltenham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking within 1 metre
  • Street parking available
  • Parking on site (GBP 10 per day)
  • Extended parking on site (GBP 8 per day)
  • Limited on-site self parking

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 9.95 for adults and GBP 5 for children
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lobby Bar

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall
  • Built in 1960
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 9.95 for adults and from GBP 5 for children
  • Self-parking fee: GBP 10 per day
  • Extended parking fee: GBP 8 per day
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Union Pay. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Big Sleep Cheltenham
Big Sleep Hotel
Big Sleep Hotel Cheltenham
Big Sleep Hotel Cheltenham Compass Hospitality
Citrus Hotel Cheltenham Compass Hospitality
Big Sleep Cheltenham Compass Hospitality
Big Sleep Compass Hospitality
Citrus Cheltenham Compass Hospitality
Citrus Hotel Cheltenham by Compass Hospitality Hotel
Citrus Hotel Cheltenham by Compass Hospitality Cheltenham
Citrus Hotel Cheltenham by Compass Hospitality Hotel Cheltenham

Frequently asked questions

What is the cancellation policy at Citrus Hotel Cheltenham by Compass Hospitality?

Citrus Hotel Cheltenham by Compass Hospitality offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Citrus Hotel Cheltenham by Compass Hospitality?

As of 11 Nov 2026, prices found for a 1-night stay for 2 adults at Citrus Hotel Cheltenham by Compass Hospitality on 6 Dec 2026 start from AU$96, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Citrus Hotel Cheltenham by Compass Hospitality?

Yep, Citrus Hotel Cheltenham by Compass Hospitality has a self car park for GBP 10 per day. A self car park is also available, for a fee. Additionally there is extended parking for GBP 8 per day. Onsite parking is limited.

Does Citrus Hotel Cheltenham by Compass Hospitality serve breakfast?

Sure does, continental breakfast is on offer weekdays between 7:00 AM and 9:30 AM and on weekends from 8:00 AM to 10:30 AM.

Is there a free airport shuttle available at Citrus Hotel Cheltenham by Compass Hospitality?

No, Citrus Hotel Cheltenham by Compass Hospitality does not offer an airport shuttle service.

What time are check-in & check-out at Citrus Hotel Cheltenham by Compass Hospitality?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Citrus Hotel Cheltenham by Compass Hospitality?

Dogs are welcome at Citrus Hotel Cheltenham by Compass Hospitality, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Citrus Hotel Cheltenham by Compass Hospitality Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 294 out of 938 reviews
Rating 8 - Good. 352 out of 938 reviews
Rating 6 - Okay. 178 out of 938 reviews
Rating 4 - Poor. 71 out of 938 reviews
Rating 2 - Terrible. 43 out of 938 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really good location and comfortable rooms
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
For the money, this has to be the best value in town. Will definitely stay again.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great value
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with our stay nice room easy parking And helpful staff especially Phil on reception
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, close to city centre
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Staff & service
Property felt a bit tired but good to have parking and I did get an excellent night's sleep.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, comfortable bed and friendly helpful staff.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money. The room was clean The reception staff were friendly & helpful Some chips on furniture in the room but this doesn't effect your stay
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very helpful and the room was a good size and well equipped. The secure underground parking was excellent.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean room and nice staff.. all good
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spotless and staff very helpful.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central hotel at a good price
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is situated a short walk to the town centre, and there’s plenty of food and drink nearby. Parking is cramped for the larger car, I’m glad my discovery suspension could be lowered but got in well enough, the room I had was huge, I’d booked to stop over with my grandson to go to an air show (cancelled) so travelled on my own, but the room would have been great for a family to stay in as it had a self contained kitchenette, no problems with facilities or cleanliness, staff were polite and efficient, I didn’t use the breakfast facilities
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and hospitality
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Room was clean, staff pleasant and friendly, good location
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Great location, price and accommodation. Will certainly book again. Great to have a car park too for guests.
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We stayed four nights and not once did anyone come to take out trash or bring new toilet paper. Great location within 3 minute walk to restaurants, Room was clean and bed was comfortable. But the decor is very dated and tacky. Carpet had visible worn spots and appeared to be really old. I would not stay here again or recomment hotel to anyone.\
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central no frills dog friendly hotel. Good service, safe on site parking and clean basic rooms. Hotel central to pubs, eateries and shops.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are lovely. Perfect stay as always. Lovely big bed and clean bathroom. Thanks
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Helpful and friendly staff on front desk, large room, big and very comfortable bed. very central location, parking underneath hotel at £10 a night. Decoration a little tired, but absolutely brilliant value overall, I will certainly stay there again the next time I'm in Cheltenham.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff. Nice choice of milk for tea/coffee (full fat or semi skimmed)
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the centre of town with adequate parking, albeit a little tight. You get what you pay for, comfortable clean room. This was our 3rd stay.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
Central location for those on a tight budget
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Both the hotel and room was clean and fresh, everything needed for an overnight stay or longer. Equal to a premier Inn only considerably cheaper. Definitely staying here again.
Stayed 1 night in Mar 2026