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The Westin Charlotte

4.0 star property
Hotel with a restaurant, steps from Charlotte Convention Center

Photo gallery for The Westin Charlotte

View from property
Breakfast and dinner served, American cuisine
37-inch flat-screen TV with cable channels, TV, pay films
Serves breakfast and lunch
1 bedroom, pillow-top beds, in-room safe, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • Bar
  • Parking available
  • 24/7 front desk
  • Pet-friendly
The current price is AU$420
includes taxes & fees
5 Sept - 6 Sept

Explore the area

View map
601 S College St, Charlotte, NC, 28202
  • Charlotte Convention Center
    ‪2 min walk‬
  • Bank of America Stadium
    ‪6 min walk‬
  • Spectrum Center
    ‪9 min walk‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪12 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking

1 bedroom, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Separate bedroom
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

1 bedroom, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed, City View

1 bedroom, pillow-top beds, in-room safe, desk

Club Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Separate bedroom
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds, City View

1 bedroom, pillow-top beds, in-room safe, desk

Club Room, 2 Queen Beds, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(85 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Separate bedroom
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds, Non Smoking

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(19 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Separate bedroom
Blackout curtains
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, City View

1 bedroom, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Non Smoking, City View

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Separate bedroom
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, City View

1 bedroom, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Separate bedroom
Blackout curtains
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

1 bedroom, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Separate bedroom
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

1 bedroom, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Queen Beds

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Separate bedroom
Blackout curtains
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom | Living room

Executive Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Bedroom

1 bedroom, pillow-top beds, in-room safe, desk

Executive Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Pillow-top bed
  • 57 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking, City View (Corner)

1 bedroom, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Non Smoking, City View (Corner)

9.8 out of 10
Exceptional
(12 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Separate bedroom
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking (Corner)

1 bedroom, pillow-top beds, in-room safe, desk

Superior Room, 1 King Bed, Non Smoking (Corner)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Separate bedroom
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Separate bedroom
Blackout curtains
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Separate bedroom
Blackout curtains
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Separate bedroom
Blackout curtains
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Separate bedroom
Blackout curtains
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Charlotte

The Westin Charlotte puts you in the heart of Charlotte, steps from Charlotte Convention Center and within a 10-minute stroll of Bank of America Stadium. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .The restaurant, JP Charlotte, serves American cuisine and is open for breakfast and dinner. SoCo Bar is the hotel's own bar, serving drinks along with breakfast and lunch. 16276 square feet (1512 square metres) of event facilities include 28 meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a snack bar/deli. Buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of valet parking. .Attractions within a 15-minute walk of this 4-property class Uptown Charlotte hotel include Spectrum Center and NASCAR Hall of Fame.

What's nearby

  • Charlotte Convention Center - 2 min walk - 0.2 km
  • NASCAR Hall of Fame - 5 min walk - 0.4 km
  • Queen City Quarter - 6 min walk - 0.5 km
  • Bank of America Stadium - 6 min walk - 0.6 km
  • Spectrum Center - 9 min walk - 0.8 km

Getting around

  • Stonewall Station - 2 min walk
  • Charlotte Station - 7 min drive
  • Charlotte-Douglas International Airport (CLT) - 10 min drive

Restaurants

  • ‪Amélie’s French Bakery - Uptown - ‬3 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Dean's Italian Steakhouse - ‬1 min walk
  • ‪Night Swim Coffee - ‬4 min walk
  • ‪Coquette - ‬4 min walk

About this property

The Westin Charlotte

Hotel with a restaurant, steps from Charlotte Convention Center
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and 28 meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 16276 square feet (1512 square metres) and includes a conference centre. A 24-hour fitness centre, a terrace, and tour/ticket assistance are also featured at the business-friendly The Westin Charlotte. For a fee, parking is available.

This 4-star Charlotte hotel is smoke free.

  • 700 guestrooms or units
  • 25 levels
  • 16276 sq ft of conference space
  • 1512 sq. m of conference space
  • Built in 2003
  • Deli
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Westin Charlotte offers 700 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature pillowtop mattresses. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a rainfall showerhead, bathrobes and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. In-room massages and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Omni Charlotte Hotel

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  • Pet-friendly
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 1,179 reviews
The price is AU$358
includes taxes & fees
7 Sept - 8 Sept
Omni Charlotte Hotel

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per night)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Covered parking on site (USD 35 per night)
  • Covered valet parking on site (USD 45 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 27 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • JP Charlotte
  • SoCo Bar
  • SoCo Cafe

Things to do

  • 24-hour gym
  • Piano
  • TV in common areas

Family friendly

  • In-room cot
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 28 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (16,276 square foot of space)

Outdoors

  • Garden
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 12 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in bathtub (86 centimetre high)
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (122 centimetre wide door)
  • Low-height counter and sink (84 centimetre high)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Raised toilet seat (43 centimetre high)
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (112 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 25 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2003
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per night
  • Only dogs are allowed
  • Weight limit: 50 lb per pet
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 27 per person
  • Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
  • Covered self-parking fee: USD 35 per night
  • Valet parking fee: USD 45 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and Union Pay. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charlotte Westin
Westin Charlotte
Westin Hotel Charlotte
Westin Charlotte Hotel
Westin Charlotte Hotel Charlotte
The Westin Charlotte Hotel
The Westin Charlotte Charlotte
The Westin Charlotte Hotel Charlotte

Frequently asked questions

What is the cancellation policy at The Westin Charlotte?

The Westin Charlotte offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Westin Charlotte?

As of 2 Sept 2025, prices found for a 1-night stay for 2 adults at The Westin Charlotte on 5 Sept 2025 start from AU$420.29, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Westin Charlotte?

Yep, The Westin Charlotte has a covered self car park for USD 35 per night.

What makes The Westin Charlotte a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at The Westin Charlotte.

Is The Westin Charlotte family-friendly?

You bet! With amenities such as a deli, as well as free infant beds in the guestrooms, it's no surprise that The Westin Charlotte is a hit with families.

Does The Westin Charlotte serve breakfast?

You bet, buffet breakfast is on offer daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at The Westin Charlotte?

No, The Westin Charlotte does not offer an airport shuttle service.

Is there a bar or restaurant at The Westin Charlotte?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Westin Charlotte?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

The Westin Charlotte Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 702 out of 1002 reviews
Rating 8 - Good. 155 out of 1002 reviews
Rating 6 - Okay. 64 out of 1002 reviews
Rating 4 - Poor. 49 out of 1002 reviews
Rating 2 - Terrible. 32 out of 1002 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Christopher

The hotel itself along with the staff were both fantastic but unfortunately I did not get the room I reserved and paid for (corner room) and was charged for a corner room
Stayed 1 night in May 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient
Stayed 1 night in May 2025

10/10 Excellent

LeeAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy walk to BofA stadium.
Stayed 1 night in May 2025

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great!
Stayed 2 nights in May 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Went to see Metallica at Bank of America Stadium. Everything was great
Stayed 1 night in May 2025

10/10 Excellent

Robert L Brown, Greeley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The en suite bathroom to use an update. However, everything was nice clean convenient in every staff member was friendly. I would stay here again.
Stayed 1 night in May 2025

6/10 Okay

Jamie, Walforf

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location but very expensive.
Stayed 1 night in May 2025

10/10 Excellent

april, statesville

Stayed 1 night in May 2025

8/10 Good

trevor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 1 night in May 2025

10/10 Excellent

Ernest

Stayed 1 night in May 2025

8/10 Good

Andrew

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great and the little amenities like the roll on essential roll was lovely. The parking situation is a challenge because the structure is super tight and confusing but whatever. It’s more in a central business district type location so it’s not walkable to a ton of local spots but renting a scooter made all the difference. Easy to walk to the Whole Foods which is great. Would stay again for sure.
Stayed 1 night in May 2025

10/10 Excellent

Jeannine

Stayed 3 nights in May 2025

10/10 Excellent

Gauri

Stayed 2 nights in May 2025

10/10 Excellent

Deborah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property with a friendly informative staff, luxurious bedding and amenities. It is centrally located in downtown Charlotte, about 15 minutes or less from the airport.
Stayed 1 night in May 2025

10/10 Excellent

Latrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
2 night stay for golf tournament. Hotel was clean and convenient for plans. Staff friendly. Good breakfast. Solid stay. Only negative for us was horrible toilet paper
Stayed 2 nights in May 2025

6/10 Okay

Carlos, Saint Louis

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Our arrival was less than pleasant due to a strong smell in the room.
Stayed 2 nights in May 2025

10/10 Excellent

Andre

Liked: Amenities
15 from the airport. Minutes from.heart of the city.
Stayed 1 night in May 2025

10/10 Excellent

Vanessa, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here one night for a concert at Bank of America Stadium. Valet was closed because of the vast amount of people checking in, but it wasn’t a big deal to self park. The hotel was totally packed because of the show, so there were lines to get on the elevator, long waits at the restaurants, etc. But considering the crowds, the staff handled things well. They went out of their way to accommodate us or give us alternate options. After the concert when the crowds were especially large, they opened the service elevator to help move people more quickly which I appreciated. The only constructive feedback I have is to have more staff and stay open a bit later after the concert. There were signs for pizza until midnight after the show, but the lines were so long that they sold out before a lot of people could get food. The front desk has some shelf stable snacks (chips, cookies) and cold drinks for sale which was very much appreciated!
Stayed 1 night in May 2025

8/10 Good

Antonio

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in May 2025

10/10 Excellent

Eric

Stayed 2 nights in May 2025

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Great for game or event at BOA otherwise overpriced.
Stayed 1 night in May 2025

2/10 Terrible

Gabriella

Stayed 1 night in May 2025

10/10 Excellent

Terrica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025