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Intown Suites Extended Stay Matthews Nc - Indian Trail

2.5 star property

Photo gallery for Intown Suites Extended Stay Matthews Nc - Indian Trail

Premium Room, 1 Queen Bed, Roll-in Shower | Private kitchen
Desk, free WiFi, bed sheets
Exterior
Grand Room, 1 Queen Bed | Living area
Grand Room, 1 Queen Bed

Reviews

5.8 out of 10

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Kitchen

Explore the area

View map
12895 East Independence, Matthews, NC, 28105
  • Place, Carolina Courts Indian Trail
    ‪2 min drive‬
  • Place, Carowinds Theme Park
    ‪20 min drive‬
  • Place, Spectrum Center
    ‪21 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪31 min drive‬

Room options

View all photos for Premium Room, 1 Queen Bed

Desk, free WiFi, bed sheets

Premium Room, 1 Queen Bed

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Traditional Room, 2 Double Beds, Kitchen

Traditional Room, 2 Double Beds, Kitchen

Traditional Room, 2 Double Beds, Kitchen

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Grand Room, 1 Queen Bed

Grand Room, 1 Queen Bed

Grand Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Traditional Room, 1 Queen Bed

Desk, free WiFi, bed sheets

Traditional Room, 1 Queen Bed

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Traditional Studio, 1 Queen Bed

Desk, free WiFi, bed sheets

Traditional Studio, 1 Queen Bed

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Traditional Studio, 1 Double Bed

Desk, free WiFi, bed sheets

Traditional Studio, 1 Double Bed

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Traditional Room, 1 Double Bed

Desk, free WiFi, bed sheets

Traditional Room, 1 Double Bed

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Traditional Room, 1 Double Bed, Roll-in Shower

Desk, free WiFi, bed sheets

Traditional Room, 1 Double Bed, Roll-in Shower

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 Queen Bed, Roll-in Shower

Desk, free WiFi, bed sheets

Premium Room, 1 Queen Bed, Roll-in Shower

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Traditional Room, 1 Queen Bed, Accessible Bathtub

Desk, free WiFi, bed sheets

Traditional Room, 1 Queen Bed, Accessible Bathtub

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About the area

Matthews

At Intown Suites Extended Stay Matthews Nc - Indian Trail you'll be 3 km (1.9 mi) from Carolina Courts Indian Trail and 4.8 km (3 mi) from Kate's Skating Rink. Highlights at this hotel include in-room kitchens and free WiFi. .With a stay at this Stallings hotel, you'll be 20.9 km (13 mi) from SouthPark Mall.

What's nearby

  • Carolina Courts Indian Trail - 2 min drive - 2.3 km
  • Carowinds Theme Park - 20 min drive - 39.0 km
  • SouthPark Mall - 20 min drive - 19.4 km
  • Spectrum Center - 21 min drive - 25.2 km
  • Bank of America Stadium - 22 min drive - 26.5 km

Getting around

  • Charlotte Station - 21 min drive
  • Charlotte-Douglas International Airport (CLT) - 37 min drive

Restaurants

  • ‪Chick-fil-A - ‬4 min drive
  • ‪Circle K - ‬3 min drive
  • ‪Cook Out - ‬4 min drive
  • ‪Starbucks - ‬3 min drive
  • ‪McDonald's - ‬4 min drive

About this property

Intown Suites Extended Stay Matthews Nc - Indian Trail

Intown Suites Extended Stay Matthews Nc - Indian Trail offers its guests a vending machine and laundry facilities. The front desk is open around the clock.

Smoking is allowed in designated areas at this Matthews hotel.

  • 1 building
  • 121 guestrooms or units
  • 3 levels
  • Built in 2001
  • Self-service laundry
  • Smoking in designated areas
Intown Suites Extended Stay Matthews Nc - Indian Trail offers 121 accommodations with air conditioning. 49-inch flat-screen televisions come with satellite channels. Kitchens offer fridges, stovetops, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit with a rainfall showerhead and a hydromassage showerhead.

This Matthews hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided on a weekly basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Wheelchair-accessible parking available

Family friendly

  • Dining table
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (weekly)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 3 floors
  • Built in 2001
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with satellite channels

Food and drink

  • Dining table
  • Freezer
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 11:00 AM; check-in end time: 6:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open Monday - Saturday (11:00 AM - 6:00 PM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system in all accommodation.

Property is also known as

Intown Suites Extended Stay Matthews Nc Indian Trail
Intown Suites Extended Stay Matthews Nc - Indian Trail Hotel
Intown Suites Extended Stay Matthews Nc - Indian Trail Matthews

Frequently asked questions

What is the cancellation policy at Intown Suites Extended Stay Matthews Nc - Indian Trail?

Intown Suites Extended Stay Matthews Nc - Indian Trail offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a free airport shuttle available at Intown Suites Extended Stay Matthews Nc - Indian Trail?

No, Intown Suites Extended Stay Matthews Nc - Indian Trail does not offer an airport shuttle service.

What time are check-in & check-out at Intown Suites Extended Stay Matthews Nc - Indian Trail?

Check-in begins at 11:00 AM. Check-out time is 11:00 AM.

Are pets allowed at Intown Suites Extended Stay Matthews Nc - Indian Trail?

No, only service animals are allowed.

Intown Suites Extended Stay Matthews Nc - Indian Trail Reviews

Reviews

5.8
Rating 10 - Excellent. 9 out of 27 reviews
Rating 8 - Good. 2 out of 27 reviews
Rating 6 - Okay. 3 out of 27 reviews
Rating 4 - Poor. 1 out of 27 reviews
Rating 2 - Terrible. 12 out of 27 reviews

6.0/10

Cleanliness

5.4/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Caroline

Stayed 7 nights in Feb 2026

2/10 Terrible

Will

Disliked: Cleanliness, staff & service, amenities
Terrible terrible. Rooms were horrible. Water was lukewarm. Roaches
Stayed 7 nights in Dec 2025

2/10 Terrible

Kerri

Stayed 7 nights in Aug 2025

8/10 Good

cleiderson Sanchez

Stayed 14 nights in Oct 2025

10/10 Excellent

Demetria

Liked: Cleanliness, property conditions & facilities
Need one in Monroe nc
Stayed 11 nights in Oct 2025

2/10 Terrible

Kim

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The facility does NOT look like the Internet pictures!! The first room that was assigned to me, a roach greeted me when I walked in. The sofa was stained badly. The 2md room assigned to me, the mattress was stained badly. I went out and bought a mattress cover. My neighbors had sex from 1- 3 am, then they mated their dogs from 3 - 5 am my first night. Luckily, I just happened to go to the front office on 8/30 to confirm my last day was on 8/31. I was told my last day was actually on 8/30. I had no idea, horrible communication. There was a caucasian male walking up and down the corridor with his pants down. It was apparent he was mentally ill. I didn't feel safe. I was so happy my time there was up and I was able to move on to my new location. Never again!!!
Stayed 24 nights in Aug 2025

10/10 Excellent

C'Rique

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 14 nights in Jul 2025

2/10 Terrible

Teresa

Disliked: Staff & service, property conditions & facilities
From the first day we had an ungodly amount of bugs. My travel partner complained and was told by the night shift management/maintenabce
Stayed 14 nights in Aug 2025

6/10 Okay

Tamika

Stayed 7 nights in Aug 2025

2/10 Terrible

Gerald

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hated everything.
Stayed 7 nights in Aug 2025

2/10 Terrible

Larry

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2025

2/10 Terrible

Allison

Stayed 7 nights in Jul 2025

6/10 Okay

Cindy

Business traveller
Disliked: Amenities
I stayed in a Premium Room (renovated) at this property, for 10 days, as I was in Charlotte for work. First, the pictures supposedly representing this accommodation are by no means accurate. Understanding staging happens, but please don't be fooled by the pictures you see. The kitchenette is bare bones (I received 2 disposable plastic cups) as is the bathroom (there were 2 hand towels, 2 bath towels, and a small bar of soap). Be aware staff is only present from 11:00 until 19:00 Mon through Sat (with an after-hours phone number you can call if needed), and there is no housekeeping. When I asked if maintenance could come and take a look at my showerhead which only had 3 streams of water coming down, and broken off towel rack, no one showed in my 10 days there. One final point of feedback is that someone entered my room, without asking/telling me, while I was at work; I know this because when I returned furniture was out of place, the mattress and pillows had moved, and the temp. of my AC was lower than what I set it too. Didn't appreciate that. The location was so so - industrial and right off the highway (which was convenient). It was quiet, which was nice. You get what you pay for - you can't ask for much when paying $45 per night. Just be aware.
Stayed 10 nights in Jun 2025

2/10 Terrible

Khadijah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2025

2/10 Terrible

Rafael and Wendy

Stayed 7 nights in Jun 2025

10/10 Excellent

Christopher

Liked: Cleanliness
Great

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2024

2/10 Terrible

Maria

Disliked: Cleanliness, property conditions & facilities
Hotel was questionable as far as safety and cleanliness. Does not appear as it did in the pictures
Stayed 7 nights in Jun 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 9 nights in Jun 2024

10/10 Excellent

Angela

Liked: Cleanliness
Stayed 14 nights in Oct 2023

10/10 Excellent

Jamie

Stayed 7 nights in Jun 2023

2/10 Terrible

Sandra

Business traveller
Disliked: Staff & service
Paid for an entire month. In between homes and needed to find somewhere affordable because funds are limited. When arrived to property was told the place was already full and will receive a refund. Was already later in the evening and basically was homeless for a night. Would have found another place to stay if known was actually full. Waste of time. Waste of money.
Stayed 27 nights in Feb 2023

4/10 Poor

Jesus

Stayed 7 nights in Jul 2024