2/10 Terrible
Kishia
20 July 2025
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Upon checking on the lobby air conditioner was not working and the entire lobby area was very hot. I asked attendant was the rooms air working . They told me yes. I continued my check in and got into my room and I had a 2 br queen suite , now the living room area was rather warm but in the bedroom area it was very cool as normal. Well I spoke to front and one clerk told me they did not have any rooms (suites ) available and were booked . The next clerk when I went back down to front desk later after being agitated she told me that she could send maintenance up who was just coming on duty. Time went by then hour or so later o rechecked with her because no one had came to room and she told me the maintenance man who was their to check on AC was not allowed to work or check on the AC in rooms . So she suggested she could bring me a fan or a portable AC ..... as I checked out I still did not get that fan or AC unit. This was totally unacceptable to place someone in . Never experienced this before but it was extremely miserable for my family and I
Kishia
Stayed 1 night in Jul 2025