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Embassy Suites Hotel Charlotte

3.5 star property
Hotel with free breakfast, in the vicinity of Charlotte Convention Center

Photo gallery for Embassy Suites Hotel Charlotte

Bar (on property)
Exterior
Reception
Indoor pool
Lobby sitting area

Reviews

7.8 out of 10
Good

Popular amenities

  • Free airport shuttle
  • Bar
  • Pool
  • Parking available
  • Room service
The current price is AU$208
includes taxes & fees
1 Jan - 2 Jan 2026

Explore the area

View map
4800 S Tryon St, Charlotte, NC, 28217
  • Place, Renaissance Park
    ‪18 min walk‬
  • Place, Billy Graham Library
    ‪2 min drive‬
  • Place, Charlotte Regional Farmers Market
    ‪2 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪10 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Down duvet
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Bathtub

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Suite, Accessible, Bathtub

8.8 out of 10
Excellent
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Suite, Accessible, Non Smoking

8.6 out of 10
Excellent
(14 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Conference)

Suite, 1 King Bed, Non Smoking (Conference)

Suite, 1 King Bed, Non Smoking (Conference)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Down duvet
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for King, Premium Suite, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

King, Premium Suite, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for King, Premium Suite, 1 King Bed, Non Smoking, Corner

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

King, Premium Suite, 1 King Bed, Non Smoking, Corner

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Parlor)

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Suite, 1 King Bed, Non Smoking (Parlor)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Down duvet
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, Non Smoking

Presidential Suite, 2 Bedrooms, Non Smoking

Presidential Suite, 2 Bedrooms, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Down duvet
  • 102 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, Accessible, Non Smoking (Roll-in Shower)

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Suite, Accessible, Non Smoking (Roll-in Shower)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Bathtub

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Suite, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Accessible, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Premium Suite, 1 King Bed, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking (Conference)

Premium Suite, 1 King Bed, Non Smoking (Conference) | Living area

Premium Suite, 1 King Bed, Non Smoking (Conference)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(40 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • 28 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Suite, 2 Queen Beds, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Premium Suite, 2 Queen Beds, Non Smoking

7.0 out of 10
Good
(12 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • 28 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Room, 2 Queen Beds, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • 28 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(53 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Down duvet
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Charlotte

At Embassy Suites Hotel Charlotte, you'll be 6.7 km (4.2 mi) from Charlotte Convention Center and 7 km (4.3 mi) from NASCAR Hall of Fame. Highlights at this hotel include a restaurant, an indoor swimming pool and free daily breakfast. .The restaurant, E'terie Grill & Lounge, serves American cuisine and is open for lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. 13003 square feet (1208 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre. Added amenities include a gym, a free manager's reception and Wi-Fi in public areas. Free on-the-go breakfast is available daily between 7:00 AM and 9:00 AM. There's also self parking, along with the convenience of a free airport shuttle. .Sights within a 10-minute drive of this Charlotte hotel include Bank of America Stadium and Spectrum Center.

What's nearby

  • The Olde Mecklenburg Brewery & Biergarten - 15 min walk - 1.3 km
  • Renaissance Park - 18 min walk - 1.5 km
  • Billy Graham Library - 2 min drive - 2.4 km
  • Charlotte Regional Farmers Market - 2 min drive - 2.4 km
  • York Road Community Park - 2 min drive - 2.3 km

Getting around

  • Woodlawn Station - 1 min drive
  • Charlotte Station - 13 min drive
  • Charlotte-Douglas International Airport (CLT) - 9 min drive

Restaurants

  • ‪McDonald's - ‬8 min walk
  • ‪Circle K - ‬4 min walk
  • ‪Cook Out - ‬10 min walk
  • ‪The Olde Mecklenburg Brewery & Biergarten - ‬15 min walk
  • ‪Bojangles' Famous Chicken 'n Biscuits - ‬12 min walk

About this property

Embassy Suites Hotel Charlotte

Hotel with free breakfast, in the vicinity of Charlotte Convention Center
Embassy Suites Hotel Charlotte offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 13003 square feet (1208 square metres) and includes conference space. A terrace, a vending machine, and coffee/tea in common area are also featured at the business-friendly Embassy Suites Hotel Charlotte. An area shuttle within 3 mi and A roundtrip airport shuttle (available 24 hours) are free. For a fee, parking is available.

This Charlotte hotel is smoke free.

  • 274 guestrooms or units
  • 7 levels
  • Conference rooms
  • 13003 sq ft of conference space
  • 1208 sq. m of conference space
  • Built in 1989
  • To-go breakfast (free)
  • Manager's reception (free)
  • Business centre (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Dining venue
Embassy Suites Hotel Charlotte offers 274 accommodations with MP3 docking stations and a safe. This accommodation has separate sitting areas and is furnished with double sofa beds. Beds feature down duvets. 42-inch LCD televisions come with premium satellite channels and pay-per-view films. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Charlotte hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95); wired internet (surcharge)

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free area shuttle up to 3 mi
  • Uncovered parking on site (USD 10 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 9:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • E'terie Grill & Lounge

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free area shuttle
  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 13,003 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • Banquet hall
  • Built in 1989
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Double sofa bed
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium satellite channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Living room
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Guests will receive smart lock details
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 125 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 20 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 100.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 (rates may vary)
  • Uncovered self-parking fee: USD 10 per night (in/out privileges)
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a smoke detector and window guards in all accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Charlotte
Embassy Suites Hotel Charlotte
Embassy Suites Charlotte
Embassy Suites Hotel Charlotte Hotel
Embassy Suites Hotel Charlotte Charlotte
Embassy Suites Hotel Charlotte Hotel Charlotte

Frequently asked questions

What is the cancellation policy at Embassy Suites Hotel Charlotte?

Embassy Suites Hotel Charlotte offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites Hotel Charlotte?

As of 5 Dec 2025, prices found for a 1-night stay for 2 adults at Embassy Suites Hotel Charlotte on 1 Jan 2026 start from AU$207.91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites Hotel Charlotte?

Yep, Embassy Suites Hotel Charlotte has an uncovered self car park with in/out privileges for USD 10 per night. A self car park is also available, for a fee.

Does Embassy Suites Hotel Charlotte have a pool?

Embassy Suites Hotel Charlotte has an indoor pool.

Is Embassy Suites Hotel Charlotte family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Embassy Suites Hotel Charlotte is a hit with families.

Does Embassy Suites Hotel Charlotte serve breakfast?

Yep, our travelers highly rate the free on-the-go brekkie here! Available daily between 7:00 AM and 9:00 AM, this is the perfect spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at Embassy Suites Hotel Charlotte?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at Embassy Suites Hotel Charlotte?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Embassy Suites Hotel Charlotte?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Reviews

Embassy Suites Hotel Charlotte Reviews

7.8

Good

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 492 out of 1001 reviews
Rating 8 - Good. 188 out of 1001 reviews
Rating 6 - Okay. 128 out of 1001 reviews
Rating 4 - Poor. 86 out of 1001 reviews
Rating 2 - Terrible. 107 out of 1001 reviews

Reviews

10/10 Excellent

Patti Jean, Longwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Barbara Alford, bronx

Liked: Cleanliness, property conditions & facilities
Everything was great. The staff Tonya Michelle Rasheed Garry and Cortez!
Stayed 1 night in Sep 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the afternoon reception and also have a great breakfast.
Stayed 1 night in Aug 2025

10/10 Excellent

kirt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Abria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Aug 2025

10/10 Excellent

Warren

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Sheila

Stayed 1 night in Aug 2025

8/10 Good

Ana

Liked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had last minute availability for a quick overnight stay when our flights were delayed and cancelled unexpectedly. The staff is nothing but kind and polite, and the room is massive!
Stayed 1 night in Aug 2025

10/10 Excellent

Tyneeta

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was close to the airport, served a hearty breakfast with a smile and had a happy hour for guest. Room was spacious, comfortable and clean. Overall great experience.
Stayed 1 night in Aug 2025

8/10 Good

Maurice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown Charlotte
Stayed 1 night in Aug 2025

10/10 Excellent

Lauranda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have no complaints. Very pleased.
Stayed 2 nights in Aug 2025

8/10 Good

Jon

Stayed 1 night in Aug 2025

10/10 Excellent

Torrance

Stayed 1 night in Aug 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Kanisha

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There were roaches in the room. The sofa was outdated & the sofa cover wouldn't stay on. The omelet station person was putting ear buds in his ear with plastic gloves on his hands & cooked with the same gloves. I won't be staying at this location again.
Stayed 3 nights in Aug 2025

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Evann

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Definitely outdated and run down/dirty. Found a used toothbush on the pullout couch when we opened to use. Overall coildnuse a good cleaning
Stayed 1 night in Aug 2025

2/10 Terrible

nanci

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible disruptive electrical noise from the back of the building that made it impossible to sleep.
Stayed 1 night in Aug 2025

6/10 Okay

Alejandro

Liked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Nedra

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the people at the hotel, and all the services was great. The Breakfast and Happy Hour was enjoyable 😉. I had only 1 thing and that was to call the maid to my room to clean because there was dirt on the carpet and bathroom wasn't clean to me. So my room needed a cleaning to me.
Stayed 4 nights in Jul 2025

2/10 Terrible

Lauren

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Atypical experience for an embassy suites

Upon arrival, I noticed a linen bag in the closet, which I assumed contained all items needed for the sofa bed, including a blanket. Because of my sons’ individual medical and sensory needs, I also proactively requested an additional blanket, which was delivered promptly. Later that evening, I went to prepare the sofa bed and realized the linen bag did not include a blanket as expected. I attempted to call room service three times, but no one answered, so I submitted a second request via the hotel’s text messaging system, along with a request for two extra towels. The towels were delivered while we were out, but the blanket was not. When I followed up again via text, a housekeeping employee came to the room and stated that hotel policy prohibits providing a second blanket. I explained that this was not a duplicate request—it was for the sofa bed, which was missing its blanket…The employee interrupted, and eventually said, “I’ll go ahead and do it this time,” in a tone that made me feel dismissed and uncomfortable. Because of that encounter, I placed a “Do Not Disturb” sign on our door and chose to decline housekeeping for the rest of the stay to avoid further interactions. The following day we left the room with the “Do Not Disturb” sign displayed on the door, the staff ignored the DND sign and entered the room when we were out. I have never had a hotel ignore a guests DND request before. An apology was provided, but I left uncomfortable for the rest of my stay.
Stayed 4 nights in Jul 2025

6/10 Okay

Neishaliz

Stayed 1 night in Jul 2025

10/10 Excellent

Dafina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was such a joy to stay at we didn’t even know about half of the amenities that came with our stay every time we turned around there was something new for us
Stayed 2 nights in Aug 2025