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AC Hotel Charlotte Ballantyne

3.5 star property
Mediterranean hotel with 24-hour fitness centre and 24-hour business centre

Photo gallery for AC Hotel Charlotte Ballantyne

Lounge
Lobby
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
View from property
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available
The current price is AU$219
includes taxes & fees
3 Jan - 4 Jan

Explore the area

View map
14819 BALLANTYNE VILLAGE WAY, Charlotte, NC, 28277
  • Place, Reclining Bulls Statue
    ‪10 min walk‬
  • Place, The Amp Ballantyne
    ‪10 min walk‬
  • Place, Ballantyne Country Club
    ‪12 min walk‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪21 min drive‬

Room options

View all photos for Room, 1 King Bed with Sofa bed, City View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed, City View

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Sofa bed - twin
  • 29 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(33 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Sofa bed - twin
  • 29 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Sofa bed - twin
  • 52 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Dining table
Smart TV
Hypo-allergenic bedding
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds

9.6 out of 10
Exceptional
(13 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Sofa bed - twin
  • 29 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Hearing Accessible)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Sofa bed - twin
  • 29 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Sofa bed - twin
  • 29 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Sofa bed - twin
  • 52 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, City View (Mobility Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed, City View (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Sofa bed - twin
  • 29 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, City View (Hearing Accessible)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed, City View (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Sofa bed - twin
  • 29 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Mobility Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

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4.4 out of 5, Excellent, 1,067 reviews
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About the area

Charlotte

At AC Hotel Charlotte Ballantyne, you'll be 6 km (3.8 mi) from Carolina Place and 9.9 km (6.2 mi) from Quail Hollow Club. Highlights at this Mediterranean hotel include a restaurant, a 24-hour gym and a bar/lounge. .The restaurant, AC Kitchen, is open for breakfast. 6246 square feet (580 square metres) of event facilities include 5 meeting rooms and conference space, and other business amenities include a 24-hour business centre and coworking space. Other amenities include free Wi-Fi in public areas and a coffee shop/cafe. Buffet breakfast is available on weekdays between 6:30 AM and 9:00 AM. There's also the convenience of self parking. .Places within a 15-minute drive of this 3.5-property class Ballantyne hotel include Phillips Place and SouthPark Mall.

What's nearby

  • Reclining Bulls Statue - 10 min walk - 0.9 km
  • The Amp Ballantyne - 10 min walk - 0.9 km
  • Ballantyne Country Club - 12 min walk - 1.0 km
  • University Park Baptist Church - 3 min drive - 2.1 km
  • Carowinds Theme Park - 10 min drive - 19.0 km

Getting around

  • Sharon Rd West Station - 8 min drive
  • Charlotte Station - 23 min drive
  • Charlotte-Douglas International Airport (CLT) - 22 min drive

Restaurants

  • ‪Sushi Hana - ‬11 min walk
  • ‪Summit Coffee - ‬10 min walk
  • ‪Sabor Latin Street Grill - ‬6 min walk
  • ‪Fly Kid Fly - ‬12 min walk
  • ‪Bad Daddy's Burger Bar - ‬7 min walk

About this property

AC Hotel Charlotte Ballantyne

Mediterranean hotel with 24-hour fitness centre and 24-hour business centre
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A 24-hour business centre, 5 meeting rooms, and coworking spaces are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 6246 square feet (580 square metres) and includes conference space. The business-friendly AC Hotel Charlotte Ballantyne also features a 24-hour fitness centre, a garden, and dry cleaning/laundry services. Parking is available for a fee.

This Mediterranean Charlotte hotel is smoke free.

  • 1 building
  • 186 guestrooms or units
  • 7 levels
  • 6246 sq ft of conference space
  • 580 sq. m of conference space
  • Built in 2021
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Wedding services available
  • Corner/local shop
  • Garden
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
AC Hotel Charlotte Ballantyne offers 186 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. 49-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include baths or showers and hairdryers.

This Charlotte hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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  • Free Wi-Fi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 20 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 16.95 for adults and USD 12.95 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • AC Kitchen

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • 6,246 square feet of conference space
  • Computer station
  • Coworking space

Outdoors

  • Garden
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2021
  • Communal living room
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Mediterranean architecture
  • Rooftop garden
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 16.95 for adults and from USD 12.95 for children
  • Covered self-parking fee: USD 20.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a deadbolt lock
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses eco-friendly cleaning products. Long-term renters welcome.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a deadbolt lock in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ac Charlotte Ballantyne
AC Hotel Charlotte Ballantyne Hotel
AC Hotel Charlotte Ballantyne Charlotte
AC Hotel Charlotte Ballantyne Hotel Charlotte

Frequently asked questions

What is the cancellation policy at AC Hotel Charlotte Ballantyne?

AC Hotel Charlotte Ballantyne offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at AC Hotel Charlotte Ballantyne?

As of 1 Jan 2026, prices found for a 1-night stay for 2 adults at AC Hotel Charlotte Ballantyne on 3 Jan 2026 start from AU$218.57, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at AC Hotel Charlotte Ballantyne?

Yep, AC Hotel Charlotte Ballantyne has a covered self car park for USD 20.00 per day. A self car park is also available, for a fee.

Is AC Hotel Charlotte Ballantyne family-friendly?

You bet! With amenities such as a corner/local shop, as well as free infant beds in the guestrooms, it's no surprise that AC Hotel Charlotte Ballantyne is a hit with families.

Does AC Hotel Charlotte Ballantyne serve breakfast?

You bet, buffet brekkie is available on weekdays from 6:30 AM to 9:00 AM and weekends from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at AC Hotel Charlotte Ballantyne?

No, AC Hotel Charlotte Ballantyne does not offer an airport shuttle service.

Is there a bar or restaurant at AC Hotel Charlotte Ballantyne?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at AC Hotel Charlotte Ballantyne?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at AC Hotel Charlotte Ballantyne?

No, only service animals are allowed.

AC Hotel Charlotte Ballantyne Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 390 out of 482 reviews
Rating 8 - Good. 54 out of 482 reviews
Rating 6 - Okay. 13 out of 482 reviews
Rating 4 - Poor. 11 out of 482 reviews
Rating 2 - Terrible. 14 out of 482 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, amenities
Very nice hotel clean rooms professional staff. Coming back
Stayed 1 night in Sep 2025

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and hotel is super clean and neat . The overall area is amazing !!
Stayed 2 nights in Sep 2025

10/10 Excellent

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities
Great place will definitely visit. Again
Stayed 3 nights in Sep 2025

10/10 Excellent

Inisha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Javonna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2025

8/10 Good

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great room was very clean, staff was very friendly...
Stayed 2 nights in Sep 2025

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Overall stay was good. Surprised at the fact there was no pool. Also received terrible service at the breakfast buffett.
Stayed 1 night in Sep 2025

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

It was a great stay. Very clean and comfortable hotel. Modern electronic devices in bedroom. Greatand courteous staff. Enjoyed our one night stay. We were in town for Panda festival. Plan to return to the Ballentyne area and will stay at AC Hotel.
Stayed 1 night in Sep 2025

10/10 Excellent

Demond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was absolutely gorgeous! We were able to go to the hotel right next door to enjoy the rooftop bar. The breakfast was beautiful and delicious as well. Served European style and the staff was so attentive. I will 100% stay here again when I return to Charlotte
Stayed 1 night in Sep 2025

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pluses and Minuses

The hotel is in a great location and within walking distance of many restaurants and a pavillion witha beautiful pond. However, the room I stayed in faced the parking deck, which allowed for drivers to see inside the room. There was one driver who actually sat across in his vehicle with the lights pointed directly at the room. The room was very nice...contemporary styling. However, it appears that a previous guest may have done something to the ceiling; and paint was missing in various areas. This should be addressed, as it does not take much to repaint. The vandalism took away from the esthetics of the room. The staff was very professional and friendly; and overall, the hotel is lovely.
Stayed 1 night in Sep 2025

10/10 Excellent

Matheus, Pineville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect! Good location, clean, with parking, restaurants! The rooftop is wonderful!
Stayed 3 nights in Sep 2025

10/10 Excellent

mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was exceptional friendly and professional hotel personnel elevators,hallways and room super clean and above thanks so much
Stayed 1 night in Sep 2025

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff were exceptional 👌
Stayed 1 night in Sep 2025

10/10 Excellent

Monica

Liked: Cleanliness, amenities, property conditions & facilities
Safe
Stayed 2 nights in Sep 2025

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful!!

Beautiful room and nice view!!
Stayed 1 night in Sep 2025

8/10 Good

Jessica, Asheville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and kind, especially Tim at the front desk. My only issue is that we got a room with a sofa bed for my kid, and the fitted sheet provided did not fit. We asked for replacements, and ended up getting three other fitted sheets - and none fit. If you are going to offer a sofa bed, please have bedding that fits it!
Stayed 1 night in Sep 2025

10/10 Excellent

Waiel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

4/10 Poor

Seulki(PJ)

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Never stay at the DOUBLE QUEEN rooms. LOUD NOISE!

The hotel has a large 8 story parking garage that is adjacent to the hotel. We stayed there on the weekend, our room was directly across the street from the said garage. Which by the way all Double Queen bed rooms are on that side. At night all the crazy's come to the parking lot playing loud music, revving their engine and screaming. Initially, we thought maybe the noise will subside after 8pm which was the end of the public parking hours. However, the noise continued on well into 11pm. We had enough of it and had complained to the hotel staff about it. They said they would send someone to investigate. Which I was looking out through my window to see if it was being done. NOTHING. The noise continued on for another half an hour. I let the staff know the next morning as well when we were checking out. Their response was that it's a frequent thing and that there is nothing they could do about it. Unbelievable. The hotels location and the little mall that it sits on was wonderful but I wouldn't recommend this hotel to families or someone who wants a peaceful night.
Stayed 1 night in Sep 2025

10/10 Excellent

Sarah

Stayed 1 night in Sep 2025

10/10 Excellent

Leon

Stayed 1 night in Sep 2025

10/10 Excellent

Jerell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
But how many
Stayed 2 nights in Aug 2025

10/10 Excellent

Enorita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The parking is easy but note it’s included in the price of hotel. Area is beautiful. Would stay again.
Stayed 1 night in Sep 2025

10/10 Excellent

Jill

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025