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Quality Inn & Suites Charleston - Civic Center

2.5 star property
Hotel in Charleston with free breakfast and fitness centre

Photo gallery for Quality Inn & Suites Charleston - Civic Center

Iron/ironing board, Internet, bed sheets
Outdoor pool
Exterior
Reception
Reception

Reviews

6.8 out of 10

Popular amenities

  • Gym
  • Housekeeping
  • Breakfast included
  • 24/7 front desk
  • Air conditioning
  • Parking included
The current price is AU$132
includes taxes & fees
23 Nov - 24 Nov

Explore the area

View map
1010 Washington Street E, Charleston, WV, 25301
  • Place, Clay Center for the Arts and Sciences
    ‪3 min walk‬
  • Place, Charleston Town Center
    ‪8 min walk‬
  • Place, Charleston Coliseum & Convention Center
    ‪12 min walk‬
  • Airport, Charleston, WV (CRW-Yeager)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Dining table
TV
Private bathroom
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Private bathroom
Shower/bath combination
Coffee/tea maker
Desk chair
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Iron/ironing board, Internet, bed sheets

Room, 1 Queen Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Dining table
TV
Private bathroom
Shower/bath combination
Coffee/tea maker
  • Sleeps 2
  • 1 Queen Bed

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About the area

Charleston

Quality Inn & Suites Charleston - Civic Center puts you in the heart of Charleston, within steps of Avampato Discovery Museum and Clay Center for the Arts and Sciences. Highlights at this hotel include free buffet breakfast and free self-parking. .This smoke-free hotel offers free WiFi in public areas and a fitness centre, and has a 24-hour front desk. Added amenities include coffee/tea in a common area, luggage storage and a television in a common area. Each morning free breakfast is served. There's also the convenience of free RV/bus/truck parking. .Near this Downtown Charleston hotel, you'll find Charleston Coliseum & Convention Center.

What's nearby

  • Clay Center for the Arts and Sciences - 3 min walk - 0.3 km
  • CAMC General Hospital - 6 min walk - 0.6 km
  • Charleston Town Center - 8 min walk - 0.7 km
  • Charleston Coliseum & Convention Center - 12 min walk - 1.1 km
  • West Virginia State Capitol Building - 3 min drive - 2.8 km

Getting around

  • Charleston Station - 11 min walk
  • Charleston, WV (CRW-Yeager) - 12 min drive

Restaurants

  • ‪Fife Street Brewing - ‬6 min walk
  • ‪Mea Cuppa - ‬5 min walk
  • ‪Soho's - ‬5 min walk
  • ‪Short Story Brewing Charleston - ‬6 min walk
  • ‪Charleston Bread - ‬5 min walk

About this property

Quality Inn & Suites Charleston - Civic Center

Hotel in Charleston with free breakfast and fitness centre
Free breakfast is served daily. Public spaces have free WiFi and wired Internet. Quality Inn & Suites Charleston - Civic Center also features a fitness centre, coffee/tea in common area, and a television in common area. Self parking is free.

This Charleston hotel is smoke free.

  • 1 building
  • 140 guestrooms or units
  • 9 levels
  • Conference rooms
  • Buffet breakfast (free)
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Television in lobby
  • Lift
  • No smoking on site
Quality Inn & Suites Charleston - Civic Center offers 140 air-conditioned accommodations with coffee/tea makers and an iron/ironing board. Cable televisions are provided.

Bathrooms include a combined bath/shower unit. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and microwaves can be requested.

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Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Microwave on request

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Friday, Saturday and Sunday:
  • Indoor pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Only bookings from non-local guests are accepted. Guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in.
    For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Quality Inn & Suites Charleston - Civic Center.

Property is also known as

Best Western Charleston Plaza
Motel 6 Charleston WV Hotel
Best Western Charleston Plaza Hotel
6 Charleston WV
Quality Inn Charleston
Quality Charleston
Quality Inn Suites
Quality Inn & Suites Charleston - Civic Center Hotel
Quality Inn & Suites Charleston - Civic Center Charleston
Quality Inn & Suites Charleston - Civic Center Hotel Charleston

Frequently asked questions

What is the cancellation policy at Quality Inn & Suites Charleston - Civic Center?

Quality Inn & Suites Charleston - Civic Center offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Quality Inn & Suites Charleston - Civic Center?

As of 7 Nov 2025, prices found for a 1-night stay for 2 adults at Quality Inn & Suites Charleston - Civic Center on 23 Nov 2025 start from AU$131.86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Quality Inn & Suites Charleston - Civic Center?

Yep, Quality Inn & Suites Charleston - Civic Center has a free self car park and free RV/bus/truck parking.

Does Quality Inn & Suites Charleston - Civic Center serve breakfast?

You bet, our guests quite like the free buffet breakfast here! Offered daily between 6:00 AM and 10:00 AM, this is the spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at Quality Inn & Suites Charleston - Civic Center?

No, Quality Inn & Suites Charleston - Civic Center does not offer an airport shuttle service.

What time are check-in & check-out at Quality Inn & Suites Charleston - Civic Center?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Quality Inn & Suites Charleston - Civic Center?

No, pets are not allowed.

Reviews

Quality Inn & Suites Charleston - Civic Center Reviews

6.8

6.8/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness
Rating 10 - Excellent. 255 out of 1019 reviews
Rating 8 - Good. 270 out of 1019 reviews
Rating 6 - Okay. 189 out of 1019 reviews
Rating 4 - Poor. 155 out of 1019 reviews
Rating 2 - Terrible. 150 out of 1019 reviews

Reviews

8/10 Good

Guy

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Harold

Stayed 1 night in Jul 2025

8/10 Good

Tammi

Stayed 1 night in Jul 2025

8/10 Good

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for an overnight stay during travels
Stayed 1 night in Jul 2025

4/10 Poor

Morgan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Homeless galore!

The area is surrounded by homeless people. Roaming the parking lot & sitting outside of the hotel. Our first room, the air wouldn’t work & the bathroom wall was full of hair left behind from the people before. We got moved to a different room, it was cleaner but still not super clean. The beds were clean & we just needed somewhere to lay our heads. The staff was friendly. I would not recommend staying here with little kids like us. It was a veryyyy poor area. We got to see a man boxing the air first thing in the morning. It was great! Then we got to see a lady laying down on the sidewalk (looked dead). A man in the lobby was yelling cuss words & smelled like a skunk. All in all, I would not stay here again. If it wasn’t 11pm when we got there we would’ve found a different hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

Preston

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Great budget friendly hotel

This is a great place for anyone traveling on a budget. It was clean and the property was in pretty good shape. It's hard to beat this place when you're considering the low price, location, and quality. It's close to great food and drink spots. The front desk staff were all friendly. The bed was comfortable, too. I highly recommend this place.
Stayed 1 night in Jul 2025

2/10 Terrible

sean

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The beds looked like they had already been laid in. The property was in extreme disrepair and nasty. The pool doesn't really exist
Stayed 1 night in Jul 2025

4/10 Poor

Sherry

Business traveller
Liked: Room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Justin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The ice machines didn’t work. The pool was out of order. It’s the peak of summer.
Stayed 2 nights in Jul 2025

10/10 Excellent

Daniel A

Stayed 1 night in Jul 2025

10/10 Excellent

duane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good room great price ans convenient
Stayed 1 night in Jul 2025

6/10 Okay

Velma

Nothing Worked

First the TV didn’t work so they moved us. The sink didn’t work great . Then nothing worked in the hotel. The ice machines and vending machines not working.
Stayed 2 nights in Jul 2025

2/10 Terrible

Nelida

Travelled with family
Disliked: Property conditions & facilities, room comfort
Trash overall. Breakfast showed beautifully on the pictures… but in reality, stale cereal, and just super watery eggs doused in salt.
Stayed 1 night in Jul 2025

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Laura

Travelled with family
Stayed 1 night in Jul 2025

2/10 Terrible

Gabriella

Stayed 1 night in Jul 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
My general impression is that this is a nicer mid-range hotel that was built without a good understanding of the location. Charleston isn't a "bad" city, per se, but this specific area is a little sketchy. The hotel itself was very nice - staff was great, rooms were big and nicely appointed, a little wear-and-tear but nothing major. I wouldn't have felt super comfortable walking around the immediate neighborhood to find a place to eat (especially with our two kids) and the fact that we had to park in an open, unsecured lot put me on edge a bit. All that being said, it was a good value for a night's stay, and I genuinely hope that the neighborhood improves so that this hotel lives up to its potential.
Stayed 1 night in Jul 2025

2/10 Terrible

Debi

Stayed 1 night in Jul 2025

2/10 Terrible

James

Stayed 2 nights in Jul 2025

4/10 Poor

Christene

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine for one night, but wouldn't stay again. The rooms were large, but the drain in our bathroom drained very slow. The only working ice machine was on the 6th floor.
Stayed 1 night in Jul 2025

4/10 Poor

Rachel

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel lobby, halls, and rooms were clean. Elevator is fast ans the beds were comfy. On the road besides the hotel a lot of homeless stay. We walked to Capitol Market because it was only 5 minutes away, but that caused us to ahbe to walk by the 20+ homeless which wasnt an issue going to the market, but coming nack was a different story. There was 3 homeless mean that appeared high and werw arguing. One had a make shift hammer and the other 2 were hollaring at him and saying they had knives. We got by as the one went on into the hotel parning lot. The other 2 proceeded to walk behind us to follow the man they were arguing with and the 3 other them continued their arguing and fighting in the hotel parking lot. If you stay here and have to go anywhere I higly recommen that you drive, no matter how close the place is, because the area surrounding the hotel is not safe. We went down for breakfast an hour before it was supposed to end and they were out of most of the food and drinks. Waffle mix ran out, no gravy, no bagels, & ran out of milk. Really disappointed they didnt keep breakfast stocked. Not a place I will stay again.
Stayed 1 night in Jul 2025

10/10 Excellent

Ashley

Stayed 1 night in Jul 2025

8/10 Good

Son

Stayed 1 night in Jul 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Nazeefa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Receptionist was not as expected . When I asked for tooth brush he made face. While leaving I asked for a water bottle she said there is no water left . That is something not expected . I am not asking for 10 bottles . It’s a courtesy to atleast provide a water to the travelers . This is my second time in this property but decided not to visit this again .
Stayed 1 night in Jun 2025