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Helena Hotel

Property class: 3

Photo gallery for Helena Hotel

A hotel room with a bed, a desk with a computer, two chairs, a small table, and a TV. Large windows offer a view of a waterfront with buildings and a bridge.
A view from a balcony with a tiled roof overlooking a body of water, buildings, and a distant hill.
A narrow alley with a sign for "HOTEL HELENA" hanging above.
A hotel room with a bed, desk, chairs, a TV, and a view of a body of water and buildings.
A narrow alleyway with a yellow building on the right, a sign for 'Hotel Captain Vasilis' on the left, and potted plants along the path.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Room service
  • Housekeeping

Explore the area

View map
Sali Helidonaki 14, Old Town, Chania, Greece, 73131
  • Place, Maritime Museum of Crete
    ‪1 min walk‬
  • Place, Old Venetian Harbor
    ‪1 min walk‬
  • Place, Chania Lighthouse
    ‪2 min walk‬
  • Airport, Chania (CHQ-Ioannis Daskalogiannis)
    ‪21 min drive‬

Room options

View all photos for Standard Double Room

A hotel room with a bed, a desk, a chair, a small table, a television, and a wardrobe.

Standard Double Room

10.0 out of 10
Exceptional
(1 review)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room, Sea View

A hotel room with a bed, desk, and large windows offering a view of a cityscape and water.

Superior Double Room, Sea View

  • Sea view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room

A compact room with a bed, a bench, a small table, a TV, and a door.

Standard Triple Room

  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Double Room, Sea View

A hotel room with a bed, a nightstand with a lamp, and a view of a body of water and buildings.

Double Room, Sea View

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 12 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Single Room, Sea View

A coastal town with buildings along the waterfront, clear blue water, and a view of the sea.

Single Room, Sea View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 10 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Large Single Bed

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About the area

Chania

Helena Hotel places you steps from Old Venetian Harbor and within a 15-minute stroll of Nea Chora Beach. Highlights at this hotel include in-room free WiFi and LCD TVs. .This hotel has free WiFi in public areas, express check-out and tour/ticket assistance. Plus you'll find multilingual staff, luggage storage and a front desk safe. There's also the convenience of free parking nearby. .Attractions within a 20-minute drive of this 3-property class Old Town Chania hotel include Port of Souda and Golden Beach.

What's nearby

  • Maritime Museum of Crete - 1 min walk - 0.0 km
  • Old Venetian Harbor - 1 min walk - 0.1 km
  • Chania Lighthouse - 2 min walk - 0.2 km
  • Municipal Art Gallery of Chania - 5 min walk - 0.5 km
  • Chania Central Market - 7 min walk - 0.6 km

Getting around

  • Chania (CHQ-Ioannis Daskalogiannis) - 34 min drive

Restaurants

  • ‪Starbucks - ‬4 min walk
  • ‪Remezzo - ‬4 min walk
  • ‪Άρωμα - ‬4 min walk
  • ‪Canale - ‬6 min walk
  • ‪Συντριβανι Cafe - ‬3 min walk

About this property

Helena Hotel

Helena Hotel offers its guests multilingual staff, tour/ticket assistance, and express check-out. WiFi is free in public spaces. Helena Hotel also features a front desk safe and a communal living room.
  • 1 building
  • 7 guestrooms or units
  • 4 levels
  • Front desk (limited hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Television in lobby
Helena Hotel offers 7 accommodations with espresso makers and coffee/tea makers. This individually decorated and furnished accommodation includes desks. LCD televisions are featured in guestrooms.

Bathrooms include a shower, slippers, complimentary toiletries and hairdryers. This Chania hotel provides complimentary wireless Internet access. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 200 metres

Things to do

  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • No lift
  • Tile flooring in room

More

  • 1 building
  • 4 floors
  • Communal living room

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers

Entertainment

  • 20-inch LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 8 AM - 11 PM
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 31 March, EUR 1.50 per accommodation, per night
  • A tax is imposed by the city: From 1 April to 31 October, EUR 5.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa and Mastercard. Cash is not accepted.
    For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Helena Hotel Chania
Helena Chania
Helena Hotel Hotel
Helena Hotel Chania
Helena Hotel Hotel Chania

Frequently asked questions

What is the cancellation policy at Helena Hotel?

Helena Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Helena Hotel?

Yep, Helena Hotel is a short 13-minute walk from Nea Chora Beach.

Is there a free airport shuttle available at Helena Hotel?

No, Helena Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Helena Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Helena Hotel?

No, pets are not allowed.

Helena Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 55 out of 83 reviews
Rating 8 - Good. 24 out of 83 reviews
Rating 6 - Okay. 2 out of 83 reviews
Rating 4 - Poor. 1 out of 83 reviews
Rating 2 - Terrible. 1 out of 83 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean, modern and well equipped. The staff were extremely helpful with their recommendations and the location in the old port was fantastic. Highly recommend!
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very very nice view they have windows looking at the bay and location is central central. Both staff are helpfull and nice
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If staying in the old town,this hotel couldn't be more central for beach, restaurants,cafes all on the doorstep.Georgios the proprietor was very helpful in recommending the best places to go and also organising airport collection.The actual hotel was very historical,but with all mod cons in the room.On the whole a fantastic stay
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot, close to everything, very nice staff
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay, great view. Will be back.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Giorgios was amazing, he went above and beyond to ensure my stay and experience in Chania was full of Cretan hospitality. He was a prompt and excellent communicator. A lovely young man😊🇬🇷
Stayed 7 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is excellently located in old town The room on top floor had two windows with excellent views over the harbour Staff were very friendly and helpful
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely amazing! George gave us great recommendations and was always ready to help us out. The hotel location is perfect, situated in Old Town Chania, walkable at night, clean room, and very safe. Thank you so much George we will definitely be back Selena and Jonathan
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved Hotel Helena! Location and view were wonderful! Staff were hospitable and kind. Definitely recommend. Great quality with price very worth it
Stayed 3 nights in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
George is amazing and gave great recommendations
Stayed 5 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed in this hotel for 3 nights and we had a great experience. The staff was friendly, helpful and open to answer any questions about the places around the area. The bed was comfortable, the room was very clean and the location was great to walk around the old town of Chania. I really recommend it.
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is perfectly placed for seeing all of the old port and we had a room that looked onto the port itself. No review, however, can fail to mention the now-legendary George, whose family has owned this place for decades and who offers wonderful recommendations for restaurants and beaches and other not-to-be-missed sites. Actually it was a young woman at the desk (whose name I sadly didn’t catch) who recommended we switch our planned visit to Elifonissi beach to Falasarna. Brilliant! Turns out the latter is the secret favorite of the locals—and, man, was it great. All in all a top notch experience and to no small degree because of this homey, attractive and unpretentious hotel and its staff.
Stayed 8 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, though it can be a little difficult to find on first arrival. The staff is very, very helpful. The free parking is on the street or in public lots nearby.
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful 5 night stay here. The hotel is well situated and we had a lovely view of the harbor. Room was spotlessly clean with thoughtful amenities including coffee, comfortable bed, fridge, safe etc. George was so helpful and gave us some great suggestions as well as answering my curious questions about life on Crete. We felt safe and comfortable here and would highly recommend for a stay in Chania.
Stayed 5 nights in Aug 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 2nd time in four years that I have stayed here. Both times were excellent experiences. Owners and staff have been extremely helpful in all questions and concerns. Views from room windows can be spectacular.
Stayed 4 nights in Sep 2022
Verified review

10/10 Excellent

Liked: Amenities
George was super helpful and made sure we had everything we needed. He provided many recommendations for breakfast and dinner. He also arranged our taxi to airport. He made the time in Chania very enjoyable
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 2 night stay at this property. George went the extra mile to be of assistance. If I ever come back to Chania, this is where I'll stay. Much appreciated, and many thanks.
Stayed 2 nights in Sep 2023
Verified review

8/10 Good

Liked: Amenities
Lovely staff and cute little hotel right in the middle of the old town. In a very picturesque walk way. It’s a little dated and has very tiny rooms with even tinier bathrooms with a little personal shower. Not ideal for two. If you have a large suitcase good luck finding space for it
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room has a very good view of the Venetian habour. George and Ilissa are extremely helpful and friendly helping me to know the nearby area, restaurants and attractions. The location of the hotel is perfect for fist timer. It is mid point between the Venetian port and Nea Chora Beach. 10 – 15 minutes walk to other major attractions and the Central bus station.
Stayed 4 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cosy and friendly hotel right in the heart of old port Chania. Staff Georgios was very polite and helpful. When we arrived at the hotel he had prepared a map for us with personal recommendations of locations for dinner, drinks, breakfast and other activities such as the nearby beach. If we had any questions regarding places to go, words in Greek or anything else, he was always happy to help. The room service was also great, well cleaned with each day new towels, coffee or tea, water bottles and soap/ schampoo. Unfortunately we chose a room on the floor without the ocean view. Still next time we will choose one with a view for that extra feeling. Still, the ocean is literally a 1 minute walk away.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view from our windows over the curving harbour of Chania was outstanding! Many photos were taken of the water and shore sites and activities of this beautiful scene! Georgio and Teresa were wonderful hosts. Georgio helped us up to the top floor with our heavy luggage and then spent quite a bit of time describing best restaurants for various meals and times day. He is quite proud of Chania and Helena Hotel. We had a wonderful time and look forward to staying at the Helena Hotel next time we’re in Chania! *****
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view of the sea and the Venetian Port from my room was excellent. The location in the old town is convenient and charming, as is the hotel itself. My only caveat about the Helena is its lack of an elevator - it's a rare hotel in the old town that has one. The same is true in the old towns in other Cretan cities. If mobility is an issue request a room on a lower floor. If you have a car parking is a beast, but that's true of everywhere in Chania, especially the old town. That's just one of the very few downsides to Chania and it's a small price to pay for what one gets in return for the charm of the place and this hotel.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very friendly and helpful staff
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Die Lage und der Blick auf den venezianischen Hafen ist grandios. Super Personal. Und der Chef outstanding und 24 Stunden privat erreichbar. Unglaublich herzlich und zuvorkommend. Efcharisto para poli!
Blick aus dem Fenster
Stayed 7 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Confort y amabilidad

Recomendable 100%, los chicos de la recepción muy amables siempre ye rwciben con una sonrisa y alguna recomendación. Sin duda la habitación von vistas al mar és maravillosa
Stayed 6 nights in Aug 2024