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Garden & City Cauterets Balneo

3.0 star property
Family-friendly residence with full-service spa and fitness centre

Photo gallery for Garden & City Cauterets Balneo

Indoor pool, seasonal outdoor pool, pool loungers
Apartment for 10 people | Private kitchen
Comfort Studio
Restaurant
Studio for 2

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Hot tub
  • Bar
  • Gym
The current price is AU$155
includes taxes & fees
12 Nov - 13 Nov

Explore the area

View map
11 avenue du General Leclerc, Cauterets, Hautes-Pyrenees, 65110
  • Place, Cauterets Baths
    ‪3 min walk‬
  • Place, Cirque du Lys Gondola
    ‪5 min walk‬
  • Place, Pont d'Espagne
    ‪12 min drive‬
  • Airport, Lourdes (LDE-Tarbes - Lourdes - Pyrenees Intl.)
    ‪41 min drive‬

Room options

View all photos for Studio for 2

1 bedroom, free WiFi, bed sheets

Studio for 2

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
Separate bedroom
Private bathroom
Microwave
Stovetop
Heating
Private bathroom
Kitchen
Microwave
Refrigerator
Cookware, dishware and utensils
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for 2 communicating studios for 8 people

Private kitchen

2 communicating studios for 8 people

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
Separate bedroom
Private bathroom
Microwave
Stovetop
Heating
Private bathroom
Kitchen
Microwave
Refrigerator
Cookware, dishware and utensils
  • 50 sq m
  • 1 bedroom
  • Sleeps 8
  • 2 Twin Bunk Beds, 1 Double Bed and 1 Double Sofa Bed

View all photos for Apartment for 10 people

Apartment for 10 people | Living room

Apartment for 10 people

Highlights

Heating
Kitchen
Fridge
Dishwasher
Flat-screen TV
Separate bedroom
Private bathroom
Microwave
Heating
Private bathroom
Kitchen
Microwave
Refrigerator
Cookware, dishware and utensils
  • 70 sq m
  • 3 bedrooms
  • Sleeps 10
  • 1 Double Bed, 2 Twin Beds, 1 Twin Bunk Bed and 2 Double Sofa Beds

View all photos for Studio for 2

Studio for 2

Studio for 2

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
Separate bedroom
Private bathroom
Microwave
Stovetop
Heating
Private bathroom
Kitchen
Microwave
Refrigerator
Cookware, dishware and utensils
  • 19 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Heating
Flat-screen TV
Separate bedroom
Private bathroom
Electric kettle
Espresso maker
Coffee/tea maker
Daily housekeeping
Heating
Private bathroom
Coffee/tea maker
Electric kettle
Espresso maker
Flat-panel TV
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio for 4

Comfort Studio

Studio for 4

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
Separate bedroom
Private bathroom
Microwave
Stovetop
Heating
Private bathroom
Kitchen
Microwave
Refrigerator
Cookware, dishware and utensils
  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed OR 2 Twin Beds and 1 Twin Bunk Bed

View all photos for Comfort Duplex, 1 Bedroom (For 6)

Comfort Duplex, 1 Bedroom (For 6) | Living area

Comfort Duplex, 1 Bedroom (For 6)

Highlights

Heating
Kitchen
Fridge
Flat-screen TV
Separate bedroom
Private bathroom
Microwave
Stovetop
Heating
Private bathroom
Kitchen
Microwave
Refrigerator
Cookware, dishware and utensils
  • 40 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed, 1 Double Sofa Bed and 1 Twin Bunk Bed

View all photos for Apartment for 10 people

Apartment for 10 people | Living area

Apartment for 10 people

Highlights

Heating
Kitchen
Fridge
Dishwasher
Flat-screen TV
Separate bedroom
Private bathroom
Microwave
Heating
Private bathroom
Kitchen
Microwave
Refrigerator
Cookware, dishware and utensils
  • 70 sq m
  • 4 bedrooms
  • Sleeps 10
  • 2 Double Beds, 2 Twin Bunk Beds and 1 Double Sofa Bed

View all photos for Single Double Room

Single Double Room

Single Double Room

Highlights

Heating
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
Daily housekeeping
Heating
Hair dryer
Private bathroom
Coffee/tea maker
Electric kettle
Flat-panel TV
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

About the area

Cauterets

A family-friendly stay in Cauterets awaits you at Garden & City Cauterets Balneo. You'll be 0.3 km (0.2 mi) from Cirque du Lys Gondola and 2.8 km (1.7 mi) from Pyrénées National Park. Highlights at this residence include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering can include massages, body scrubs and facials along with access to the sauna and steam room. For a drink, you can stop by the residence's own lounge bar. Enjoy the gym, Turkish bath/hammam, Hot tub and sauna. Other amenities include free Wi-Fi in public areas, a seasonal outdoor swimming pool and a children's swimming pool. Buffet breakfast is available daily between 7:30 AM and 9:30 AM. There's also the convenience of free parking nearby. .Sights within a 10-minute drive of this 3-property class Cauterets residence include Pont d'Espagne and Lac de Gaube.
View more Residences in CauteretsOpens in a new window

What's nearby

  • Cauterets Baths - 3 min walk - 0.3 km
  • Cirque du Lys Gondola - 5 min walk - 0.4 km
  • Pyrénées National Park - 3 min drive - 2.1 km
  • Lac de Gaube - 8 min drive - 6.2 km
  • Pont d'Espagne - 12 min drive - 6.6 km

Getting around

  • Lourdes Station - 27 min drive
  • Lourdes (LDE-Tarbes - Lourdes - Pyrenees Intl.) - 50 min drive

Restaurants

  • ‪Le Refuge De La Cascade - ‬3 min drive
  • ‪Hotellerie Du Pont D'Espagne - ‬9 min drive
  • ‪Chez Gillou - ‬2 min walk
  • ‪Bistrot du Boulevard - ‬3 min walk
  • ‪Café Ski-Bar - ‬2 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Garden & City Cauterets Balneo

Family-friendly residence with full-service spa and fitness centre
Garden & City Cauterets Balneo offers its guests a full-service spa, an indoor pool, and Access to hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. Event space at this residence measures 538 square feet (50 square metres) and includes conference space. A children's pool, a seasonal outdoor pool, and a fitness centre are also featured at the family-friendly Garden & City Cauterets Balneo.

This 3-star Cauterets residence is smoke free.

  • 136 guestrooms or units
  • 6 levels
  • 2 buildings
  • 538 sq ft of conference space
  • 50 sq. m of conference space
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Pool or billiards table
  • Terrace
  • Outdoor picnic space
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Garden & City Cauterets Balneo offers 136 accommodations. Flat-screen televisions are featured in guestrooms. This Cauterets residence provides complimentary wireless Internet access.
Guests can indulge in a pampering treatment at the residence's full-service spa. Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. The spa is open daily.

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Property amenities

Ski

  • Close to skiing
  • Ski passes
  • Ski shuttle nearby
  • Ski storage
  • Snowboarding nearby

Pool/Spa

  • Body scrubs
  • Facials
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Manicures/pedicures
  • Massage
  • Pool loungers
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • Turkish bath

Internet

  • Available in the accommodation: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 300 metres
  • Street parking available
  • Ski shuttle nearby

Family friendly

  • Children's pool
  • Playground

Dining

  • Daily buffet breakfast available 7:30 AM to 9:30 AM for a fee: EUR 17 for adults and EUR 12 for children
  • A bar/lounge
  • A restaurant

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Towels provided

Entertainment

  • Flat-screen TV
  • Games
  • TV in common areas

Outdoor areas

  • Picnic area
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 538 square feet of conference space
  • Business centre
  • Meeting room

Comfort

  • Heating

Pets

  • Pet friendly
  • One pet total
  • Fee: EUR 12 per pet per day (maximum EUR 54 per stay)
  • Service animals exempt from fees
  • Pets allowed in specific rooms

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Luggage storage
  • Multilingual staff
  • Safe at front desk

Location highlights

  • Near the boardwalk/promenade

Things to do

  • Billiards/pool table
  • Children's pool
  • Foosball table
  • Gym
  • Ski passes
  • Ski storage
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Rafting nearby
  • Snowmobiling nearby
  • Snowshoeing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 136 units
  • 2 buildings
  • 6 floors
  • Banquet hall

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: EUR 30
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 30

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from November 2 2025 to December 4 2025 (dates subject to change):
  • Sauna
  • Spa
  • Spa/Beauty services
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from 30 October to 16 December:
  • Bar/Lounge
  • Dining venue

Access methods

Staffed front desk

Pets

  • Pets: EUR 12 per pet, per day (maximum EUR 54 per stay)
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 200 per accommodation, per stay
  • A tax is imposed by the city: EUR 1.57 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 17 for adults and from EUR 12 for children
  • Pet fee: EUR 12 per pet, per day (maximum EUR54 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-out fee: EUR 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, ANCV Cheques-vacances and cash
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, ANCV Chèques-vacances and cash. Long-term renters welcome. For guests' safety, the property includes a smoke detector in all accommodation. The property is professionally cleaned.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open on 01 July and close on 06 September.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the residence before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Odalys Hotel-Residence Aladin
Odalys Hotel-Residence Aladin Cauterets
Odalys Hotel-Residence Aladin House
Odalys Hotel-Residence Aladin House Cauterets
Odalys Hotel Residence Aladin
Odalys Hotel Residence Aladin
Garden & City Cauterets Balneo Residence
Garden & City Cauterets Balneo Cauterets
Garden & City Cauterets Balneo Residence Cauterets

Frequently asked questions

What is the cancellation policy at Garden & City Cauterets Balneo?

Garden & City Cauterets Balneo offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Garden & City Cauterets Balneo?

As of 9 Nov 2025, prices found for a 1-night stay for 2 adults at Garden & City Cauterets Balneo on 12 Nov 2025 start from AU$149.11, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Garden & City Cauterets Balneo?

Yep, there is an onsite spa at Garden & City Cauterets Balneo. It has a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments. The Spa/Beauty services will be unavailable from November 2 2025 to December 4 2025 (dates subject to change).

Does Garden & City Cauterets Balneo have a pool?

Take your pick from a seasonal outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open from July 01 to September 06. The swimming pool will be unavailable from November 2 2025 to December 4 2025 (dates subject to change).

Is Garden & City Cauterets Balneo family-friendly?

You bet! With amenities such as a children's pool, a playground and laundry facilities, it's no surprise that Garden & City Cauterets Balneo is a hit with families.

Does Garden & City Cauterets Balneo serve breakfast?

Sure does, buffet breakfast is on offer daily from 7:30 AM to 9:30 AM.

Is there a free airport shuttle available at Garden & City Cauterets Balneo?

No, Garden & City Cauterets Balneo does not offer an airport shuttle service.

Is there a bar or restaurant at Garden & City Cauterets Balneo?

Yep, they've got a lounge bar and an onsite restaurant. The dining venue is closed seasonally each year from October 30 until December 16.

What time are check-in & check-out at Garden & City Cauterets Balneo?

Check-in begins at 4:00 PM. Check-out time is 10 AM.

Reviews

Garden & City Cauterets Balneo Reviews

8.2

Very good

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 88 out of 247 reviews
Rating 8 - Good. 100 out of 247 reviews
Rating 6 - Okay. 36 out of 247 reviews
Rating 4 - Poor. 21 out of 247 reviews
Rating 2 - Terrible. 2 out of 247 reviews

Reviews

6/10 Okay

Rod

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Property is good, but the outside pool wasn’t open and area around it not cared for much which we were looking forward to. Inside Spa was very good though. Took a while to get the deposit credited back to my account.
Stayed 3 nights in Jul 2025

10/10 Excellent

Fernando

Liked: Cleanliness, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Jul 2025

10/10 Excellent

Leo

Stayed 1 night in Aug 2024

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great, clean and functional accommodation. Especially liked the outdoor pool & the fact you are right in the centre of the town.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Aug 2024

10/10 Excellent

PUCHEU

Stayed 1 night in May 2024

10/10 Excellent

Earl

Liked: Cleanliness, property conditions & facilities
Nice central place in Cauterets. Only problem is the parking situation if you didn’t reserve in advance.
Stayed 3 nights in Feb 2024

10/10 Excellent

Louisa

Travelled with family
Liked: Cleanliness, room comfort
The place was really well located. The hotel was clean and everyone was very friendly. The pool is great, perfect for families.
Stayed 2 nights in Feb 2021

4/10 Poor

nicolas

Travelled with family
Disliked: Room comfort

Cauterets is stunning by this hotel is average

Very basic standard. Ikea furniture, terrible beds, no service. The Balneo that refer to thermal bath are only large jacuzzi. it is ok for young on budget. C'est très basic, l'ameublement vient de chez Ikea et il n y a aucun service. le personnel de reception est tres gentil, mais incapable de nous donner quelque information que ce soit sur la station et sans oublier qu on vous demande de vider vos poubelle. Un minimum de service "hotelier" serait pas mal. on voulais emmener les enfants faire de la luge, la seule réponse a nos questions ont été d'aller voir l office du tourisme ( chose que nous n'ont pas fait car ils étaient ferme). Résultat, nous sommes aller au col du tourmalet,La prochaine fois nous essayerons Barege ou la mongie.
Stayed 1 night in Oct 2020

6/10 Okay

mjotour, australia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

A trip to Cauterets.

The location of the hotel was fantastic- right in the middle of everything. Unfortunately we arrived during a heat wave and they had no airconditioning so we were most uncomfortable. The pool allowed great relief from the sweltering heat! The rooms were very dated but all and all the bed were comfortable and the towels were fluffy!
Stayed 2 nights in Aug 2018

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

True to pictures, nothing luxury but nice

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Good pools.

Fantastic pools and spa area. Wonderfully friendly staff. Extremely expensive overall. We had the last room and paid a fortune for it!! Do book parking before you get there as it was full on our arrival and there is no where to park in the resort when it is busy.

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Olivier

Liked: Cleanliness, room comfort

Excellent

Note séjour dans cet hôtel a été super à tous les niveau Logement Accueil balneo Situation de l'hôtel
Stayed 3 nights in Jul 2025

8/10 Good

Magalie

Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Philippe

Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2025

8/10 Good

nadège

Travelled with family
Liked: Cleanliness, room comfort

Très bon séjour

Hôtel très bien situé. Pas de bruits. Chambres propres et confortable. Balnéo très bien.
Stayed 1 night in Jul 2025

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, room comfort
Hotel tres bien situe, conforme a la description lors de la reservation. Personnel tres agreable et souriant. Seul petit bemol le prix du petit dejeuner est un peu excessif.
Stayed 1 night in Jul 2025

8/10 Good

Agnès

Travelled with family
Liked: Cleanliness, room comfort
Nuits très bruyante côté rue. 4 soirs sur 7 clientèle café du commerce. Demande de changement de chambre pour être côté montagne sans réponse de la part de l’hôtel. Piscine extérieure condamnée deux années d’affilée.
Stayed 7 nights in Jun 2025

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in May 2025

6/10 Okay

Frédérique

Travelled with family
Liked: Cleanliness, room comfort

M

Séjour appréciable surtout grâce à la piscine, dont nous avons beaucoup profité. La chambre réservée n'était pas celle prévue àcause d'un bug informatique à priori : nous avons eu des lits séparés. Le restaurant de l'hôtel : une catastrophe. La majorité ce qui était indiqué sur la carte n'était pas disponible. Malgré un resto presque vide, le service était très long (2h pour une entrée et un plat). Le bar : pareil. Impossible de commander, plus de ci ou de ça. Nous avons apprécié : sa localisation, les jeux a disposition, le personnel.
Stayed 3 nights in Jun 2025

8/10 Good

Eric

Liked: Cleanliness, room comfort

Hôtel Cauterets

Séjour en couple.Tres sympathique. Lit confortable. Chaleur insupportable dans la chambre. Personnel à l'accueil prévenant. Serveurs au restaurant très gentils mais anglophones. Ce qui peut poser problème aux clients qui ne parlent pas anglais
Stayed 1 night in Jun 2025

10/10 Excellent

shaowei

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2025