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Hotel Cartagena Plaza

4.0 star property

Photo gallery for Hotel Cartagena Plaza

Outdoor pool, pool loungers
Lobby sitting area
Breakfast, lunch and dinner served
Business Room, Tower
Outdoor pool, pool loungers

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is AU$189
7 June - 8 June

Explore the area

View map
Cra 1a No.6-154 Bocagrande, Cartagena, Bolivar, 130001
  • Place, Bocagrande Beach
    ‪1 min walk‬
  • Place, Rio Cartagena Casino
    ‪3 min walk‬
  • Place, Centro Comercial Nao
    ‪3 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪40 min drive‬

Room options

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

7.0 out of 10
Good
(7 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Executive Room, Club lounge access

Executive Room, Club lounge access

Executive Room, Club lounge access

8.8 out of 10
Excellent
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, Ocean view

Superior Room, Ocean view

Superior Room, Ocean view

8.0 out of 10
Very good
(9 reviews)
  • Ocean view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Woman Room

Woman Room

Woman Room

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Room (Tematic Room)

Room (Tematic Room)

Room (Tematic Room)

  • 30 sq m
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Business Room, Tower

Business Room, Tower

Business Room, Tower

8.8 out of 10
Excellent
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

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About the area

Cartagena

A family-friendly stay in Cartagena awaits you at Hotel Cartagena Plaza. Within a short 5-minute stroll, you'll find Bocagrande Beach and Rio Cartagena Casino. Highlights at this beach hotel include a restaurant, an outdoor swimming pool and free buffet breakfast. .The buffet restaurant, Restaurant Le Place, is open for breakfast, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the nightclub, gym, kids' club and pool loungers. Business travelers can take advantage of a meeting room, a conference centre, and a 24-hour business centre. Added amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning free breakfast is served. .Sights within a 20-minute walk of this 4-property class Bocagrande hotel include Plaza Bocagrande Commercial Center and Castillo Grande Beach.

What's nearby

  • Bocagrande Beach - 1 min walk - 0.1 km
  • Rio Cartagena Casino - 3 min walk - 0.3 km
  • Centro Comercial Nao - 3 min walk - 0.3 km
  • Plaza Bocagrande Commercial Center - 15 min walk - 1.3 km
  • Castillo Grande Beach - 17 min walk - 1.5 km

Getting around

  • Cartagena (CTG-Rafael Núñez Intl.) - 19 min drive

Restaurants

  • ‪Ely Café - ‬2 min walk
  • ‪Leña Y Carbón - ‬4 min walk
  • ‪Juan Valdez Café - ‬1 min walk
  • ‪Caffe napoli - ‬4 min walk
  • ‪Café Quindío - ‬2 min walk

About this property

Hotel Cartagena Plaza

Some rates at Hotel Cartagena Plaza are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Cartagena Plaza offers its guests an outdoor pool and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and a meeting room. A nightclub, a children's club, and an arcade/games room are also featured at the family-friendly Hotel Cartagena Plaza.

This 4-star Cartagena hotel is smoke free.

  • 311 guestrooms or units
  • 18 levels
  • 2 buildings
  • Built in 1993
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hotel Cartagena Plaza offers 311 air-conditioned accommodations with a safe and a hairdryer. This Cartagena hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices).

Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered on a daily basis.

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  • Pool
  • Breakfast included
  • Kids’ pool
  • Free Wi-Fi
4.6 out of 5, Wonderful, 1,303 reviews
The price is AU$191
25 May - 26 May
Hotel Dann Cartagena

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Restaurant Le Place

Things to do

  • Arcade/game room
  • Children's club
  • Gym
  • Nightclub
  • Outdoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting room

Outdoors

  • Beach towels
  • On the waterfront
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 18 floors
  • 2 buildings
  • Ballroom
  • Banquet hall
  • Built in 1993
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
At check-in, guests must provide a record of full COVID-19 vaccination
Guests providing vaccine records must have received complete COVID-19 vaccination at least 12 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Cartagena Plaza

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation. At check-in, guests must provide a record of full COVID-19 vaccination. Guests providing vaccine records must have received complete COVID-19 vaccination at least 12 days prior to check-in.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Up to 4 children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Cartagena Plaza
Cartagena Plaza Hotel
Hotel Cartagena Plaza
Hotel Cartagena Plaza Hotel
Hotel Cartagena Plaza Cartagena
Hotel Cartagena Plaza Hotel Cartagena

Frequently asked questions

What is the cancellation policy at Hotel Cartagena Plaza?

Hotel Cartagena Plaza offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Cartagena Plaza?

As of 13 May 2026, prices found for a 1-night stay for 2 adults at Hotel Cartagena Plaza on 7 June 2026 start from AU$189, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Cartagena Plaza?

Yep, Hotel Cartagena Plaza is a short 1-minute walk from Bocagrande Beach.

Does Hotel Cartagena Plaza have a pool?

Hotel Cartagena Plaza has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Is Hotel Cartagena Plaza family-friendly?

You bet! With amenities such as a children's club, babysitting services and a playground, it's no surprise that Hotel Cartagena Plaza is a hit with families.

Does Hotel Cartagena Plaza serve breakfast?

Yeah, complimentary buffet brekkie is offered daily from 6:30 AM to 10:00 AM.

Is there a free airport shuttle available at Hotel Cartagena Plaza?

No, Hotel Cartagena Plaza does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Cartagena Plaza?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Hotel Cartagena Plaza?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Cartagena Plaza?

No, pets and service animals are not allowed.

Hotel Cartagena Plaza Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 286 out of 900 reviews
Rating 8 - Good. 299 out of 900 reviews
Rating 6 - Okay. 182 out of 900 reviews
Rating 4 - Poor. 74 out of 900 reviews
Rating 2 - Terrible. 59 out of 900 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

todd

Liked: Cleanliness, amenities, property conditions & facilities
Courteous staff. Buffett very good
Stayed 5 nights in Jan 2026

10/10 Excellent

Juan Pablo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
El hotel muy bien ubicado la comida es buena
Stayed 8 nights in Dec 2025

2/10 Terrible

ralph

Travelled with group
Disliked: Amenities, property conditions & facilities
Where to start.....ignore the pictures you are not that close to the beach. All inclusive is a waste of your money as you are severely limited to what you may have. The staff for the most part are pleasant however absolutely no communication between them. One person says you can do one thing and then the other says no. It is very family driven and not sure why it showed up when I used adults only filter. I was talked into upgrading my all inclusive package to fit my requests.......they did not. Also I was quoted one price which was not so bad. After reviewing my credit card I was not charged the $121 and cents I was charged $709. They claim language barrier yet show me on their phone. I speak Spanish semi well enough to understand. And after all this going to check out they charged me for 6 beers I did not have. However they were the beers I wanted. My credit card company is handling this experience currently since Expedia themselves were absolutely no help from day one when I called and wasted my vacation time to get some help.
Stayed 7 nights in Jan 2026

8/10 Good

Janusz

Stayed 14 nights in Dec 2025

6/10 Okay

Waldemar

Travelled with family
EL HOTEL SE ENCUENTRA FRENTE A UNA PLAYA PUBLICA, LA CUAL ESTA FEA, SUCIA Y MUCHA GENTE. AL SALIR MUCHA GENTE PIDIENDO DINERO OFRECIENDO SERVICIOS O VENDER, CASI UNO NO PUEDE CAMINAR TRANQUILO. LA COMIDA DEL HOTEL NO FUE MUY BUENA. LAS CAMAS INCOMODAS Y DURAS. EL SERVICIO A PESAR DE QUE NO FUEN MALO LOS EMPLEADOS PUEDEN SER MAS AMABLES Y SIMPATICOS CON LOS HUESPEDES.
Stayed 4 nights in Dec 2025

2/10 Terrible

Monica

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities
The worst hotel I have ever stayed at. When we arrived at Cartagena Plaza Hotel, we were shocked to find out that one of our rooms had been canceled without any prior notice, despite having a confirmed reservation. The so-called solution they offered was completely unreasonable: to accommodate two additional people, they wanted to charge USD 1,100, while the original room cost USD 685. An outrageous and unjustified price. The customer service was poor, unhelpful, and unprofessional. The hotel is extremely overcrowded, making it impossible to enjoy any of the facilities. This hotel does not deserve a 4-star rating at all — not even half a star. The experience was so bad that we checked out the very next day, and to make matters worse, they refused to refund the week that had already been paid. A terrible experience from start to finish. I would not recommend this hotel under any circumstances.
Stayed 8 nights in Dec 2025

10/10 Excellent

Alexei

Stayed 15 nights in Nov 2025

10/10 Excellent

Cory, desoto

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is at an excellent area facing the beach from one side and the skyline view from the other. Staff are exceptionally friendly. Rooms are clean with comfortable beds. You can walk and find restaurants, shopping center and pharmacies. Overall, i recommended for families as well as individuals.
Stayed 4 nights in Oct 2025

10/10 Excellent

Ivan

Stayed 8 nights in Sep 2025

4/10 Poor

Ivania

I choose this hotel because Is rated 5 stars ,but it doesn't even reach 4 . Almirante Cartagena Is rated 5 stars and is a really good and nice place . Defenily 5 stars .
Stayed 1 night in Aug 2025

8/10 Good

George Silva, Azle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an old hotel, so my expectations were not high for the property. The building met those expectations. Staff is good. Food at the buffet was good. The bed was comfortable and the room was kept clean. One of the elevators was not working. Spent too much time waiting for elevators and they were usually packed. The location was close to the old town center.
Stayed 7 nights in Aug 2025

10/10 Excellent

Escarlet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like the hotel the pool is a little small but overall good
Stayed 3 nights in Jun 2025

4/10 Poor

Delia, Las Vegas

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I want to share my experience to help other travelers make informed decisions. On Expedia’s website, the hotel advertises beach umbrellas, in-room minibars, and an “all-inclusive” plan with access to two restaurants plus the buffet. However, this is misleading: Beach umbrellas and chairs are not included – you have to pay extra. The “minibar” is just an empty fridge – it doesn’t contain anything. The all-inclusive plan only covers the buffet. The other two restaurants require additional payment. So in reality, this hotel is not truly all-inclusive. I find this very misleading and disappointing. On a positive note, I want to highlight that the staff was excellent – very kind and attentive throughout our stay. I hope this helps other travelers and that Expedia reviews this listing to ensure it reflects the actual services offered.
Stayed 8 nights in May 2025

4/10 Poor

Jisell

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
No good
Stayed 3 nights in Jun 2025

10/10 Excellent

Tawana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay
Stayed 4 nights in May 2025

10/10 Excellent

Vitaliy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Cartagena Plaza was one of the fewest all inclusive hotels in the city of Cartagena. And I gotta say it didn’t disappoint. Food, hospitality and overall service was exceptional.
Stayed 7 nights in Apr 2025

10/10 Excellent

Roberto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like the service in the most visited restaurant of the hotel. They don't provide enough amount of food.
Stayed 6 nights in Apr 2025

10/10 Excellent

Vishal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

6/10 Okay

Leonel

Stayed 4 nights in Mar 2025

8/10 Good

Maria C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location easy check in & out
Stayed 5 nights in Feb 2025

6/10 Okay

jose

Travelled with family
Stayed 4 nights in Feb 2025

10/10 Excellent

Rosalía Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Hotel Cartagena Plaza exceeded all expectations! They were incredibly friendly, attentive, and always willing to help. They even went above and beyond to organize a surprise birthday dinner for my son, which made our stay truly unforgettable. Absolutely 5 stars!
Stayed 4 nights in Nov 2024

10/10 Excellent

Gustavo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2024

10/10 Excellent

Tom

Stayed 1 night in Jan 2025

4/10 Poor

John Freddy

Disliked: Property conditions & facilities, room comfort

Pictures can lie

Not a so good stay....value for money is not there....the Rooms need un UPGRADE URGENTLY they are TOTALLY OUTDATED, bathrooms with mold. Food is just okay and the drinks, when you have the all inclusive package, are Not premium. The personnel service was very good and kind enough to let us change/try three (3) rooms, but once again, the premises are not comfortable and the pictures on the website are deceiving. Bottom line is that the Hotel is NOT well maintained and outdated...
Stayed 2 nights in Dec 2024