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Hampton Inn & Suites Chapel Hill-Carrboro/Downtown

2.5 star property
Hotel with free breakfast, 4-minute walk to Franklin Street

Photo gallery for Hampton Inn & Suites Chapel Hill-Carrboro/Downtown

Outdoor pool, pool loungers
Serves lunch and dinner
Premium bedding, in-room safe, desk, blackout curtains
Terrace/patio
Premium bedding, in-room safe, desk, blackout curtains

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$180
includes taxes & fees
11 Jan - 12 Jan 2026

Explore the area

View map
370 East Main Street, Unit 100, Carrboro, NC, 27510
  • Place, The Artscenter
    ‪1 min walk‬
  • Place, Franklin Street
    ‪3 min walk‬
  • Place, University of North Carolina
    ‪14 min walk‬
  • Airport, Raleigh, NC (RDU-Raleigh - Durham Intl.)
    ‪26 min drive‬

Room options

View all photos for King Studio Suite

Premium bedding, in-room safe, desk, blackout curtains

King Studio Suite

9.2 out of 10
Wonderful
(12 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Sofa bed
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for One King Bed

Premium bedding, in-room safe, desk, blackout curtains

One King Bed

8.6 out of 10
Excellent
(15 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Premium bedding
Blackout curtains
Designer toiletries
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for King Hear Accessible W Tub

Premium bedding, in-room safe, desk, blackout curtains

King Hear Accessible W Tub

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Premium bedding
Blackout curtains
Designer toiletries
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for King Bed W Sofabed

Premium bedding, in-room safe, desk, blackout curtains

King Bed W Sofabed

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Sofa bed
Blackout curtains
  • 23 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, Two Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Studio, Two Queen Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Sofa bed
  • 23 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Two Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Two Queen Beds

9.0 out of 10
Wonderful
(31 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Premium bedding
Blackout curtains
Designer toiletries
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed, Accessible, Non Smoking

7.0 out of 10
Good
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

Premium bedding, in-room safe, desk, blackout curtains

Suite, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, blackout curtains

Studio, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
  • 23 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Non Smoking

Premium bedding, in-room safe, desk, blackout curtains

Suite, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Premium bedding
Blackout curtains
Designer toiletries
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Premium bedding
Blackout curtains
Designer toiletries
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, City View

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible, City View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
LCD TV
Premium bedding
Blackout curtains
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking, City View

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
LCD TV
Premium bedding
Blackout curtains
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, blackout curtains

Studio, 2 Queen Beds, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Blackout curtains
Premium bedding
  • 23 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Accessible, Non Smoking

9.8 out of 10
Exceptional
(11 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Premium bedding
Blackout curtains
Designer toiletries
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Accessible, Non Smoking

8.8 out of 10
Excellent
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Premium bedding
Blackout curtains
Designer toiletries
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

Room With 1 King Bed Mobility And Hearing Accessible With Tub-Non-Smoking

  • Sleeps 2

King Room With Sofabed-Non-Smoking

  • Sleeps 4

King Studio Suite-Non-Smoking

  • Sleeps 4

Hearing Accessible Room With Two Queen Beds-Non-Smoking

  • Sleeps 4

2 Queen Beds Room, Non-Smoking

  • Sleeps 4

Two Queen Mobile/Hearing Accessible with Tub Non-Smoking

  • Sleeps 4

Two Queen Studio Suite

  • Sleeps 6

Two Room One Bedroom king Suite

  • Sleeps 4

Hearing Access King Room

  • Sleeps 2

Hearing Access King Studio with Sofabed

  • Sleeps 4

Hearing Access Corner King Room with City View

  • Sleeps 2

Mobility Hearing Access King Room with Roll in Shower

  • Sleeps 2

View all photos for Mobility Hearing Access Two Queen Studio with Roll in Shower

Bathroom

Mobility Hearing Access Two Queen Studio with Roll in Shower

  • Sleeps 6

View all photos for Mobility Hearing Access King Suite with City View and tub

Designer toiletries, hair dryer, towels

Mobility Hearing Access King Suite with City View and tub

  • Sleeps 4

View all photos for Mobility Hearing Access King Suite with tub

Designer toiletries, hair dryer, towels

Mobility Hearing Access King Suite with tub

  • Sleeps 4

King Room with City View-Non-Smoking

  • Sleeps 2

King Room-Non-Smoking

  • Sleeps 2

About the area

Carrboro

Hampton Inn & Suites Chapel Hill-Carrboro/Downtown places you in the centre of Carrboro, within just a 5-minute stroll of Franklin Street and within 20 minutes of University of North Carolina. Highlights at this hotel include free buffet breakfast, an outdoor swimming pool and a 24-hour business centre. .The Hickory Tavern serves American cuisine and is open for lunch and dinner. Enjoy the gym and pool loungers. 3003 square feet (279 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Each morning free breakfast is served. There's also the convenience of self parking. .With a stay at this Carrboro hotel, you'll be 2.3 km (1.4 mi) from UNC Medical Center and 3.2 km (2 mi) from Dean Smith Center.

What's nearby

  • The Artscenter - 1 min walk - 0.0 km
  • Franklin Street - 3 min walk - 0.3 km
  • Carrboro Century Center - 5 min walk - 0.4 km
  • University of North Carolina - 14 min walk - 1.2 km
  • UNC Medical Center - 3 min drive - 2.1 km

Getting around

  • Durham Station - 26 min drive
  • Raleigh-Durham International Airport (RDU) - 29 min drive

Restaurants

  • ‪Weaver Street Market - ‬5 min walk
  • ‪Italian Pizzeria III - ‬5 min walk
  • ‪Bru's Public House - ‬1 min walk
  • ‪Franklin Motors - ‬5 min walk
  • ‪Al's Burger Shack - ‬5 min walk

About this property

Hampton Inn & Suites Chapel Hill-Carrboro/Downtown

Hotel with free breakfast, 4-minute walk to Franklin Street
Hampton Inn & Suites Chapel Hill-Carrboro/Downtown offers its guests an outdoor pool and a fitness centre. There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 3003 square feet (279 square metres) and includes conference space. A terrace, a vending machine, and coffee/tea in common area are also featured at the business-friendly Hampton Inn & Suites Chapel Hill-Carrboro/Downtown. Parking is available for a fee.

This Carrboro hotel is smoke free.

  • 142 guestrooms or units
  • 5 levels
  • Conference rooms
  • 3003 sq ft of conference space
  • 279 sq. m of conference space
  • Built in 2013
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
Hampton Inn & Suites Chapel Hill-Carrboro/Downtown offers 142 accommodations with a safe and free newspapers. Beds feature premium bedding. 42-inch LED televisions come with premium cable channels. Bathrooms include designer toiletries, complimentary toiletries, hairdryers and toothbrushes and toothpaste.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

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1 Jan - 2 Jan 2026
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (USD 20 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Hickory Tavern

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 3,003 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 2013
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 20 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn Chapel Hill Carrboro
Hampton Inn Chapel Hill Hotel Carrboro
Hampton Inn Chapel Hill/Carrboro
Hampton Inn Chapel Hill/Carrboro Hotel Carrboro
Hampton Inn Chapel Hill/Carrboro Hotel
Hampton Inn Chapel Hill/Carrboro Carrboro
Hampton Inn Suites Chapel Hill/Carrboro
Hampton Chapel HillCarrboro

Frequently asked questions

What is the cancellation policy at Hampton Inn & Suites Chapel Hill-Carrboro/Downtown?

Hampton Inn & Suites Chapel Hill-Carrboro/Downtown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hampton Inn & Suites Chapel Hill-Carrboro/Downtown?

As of 25 Dec 2025, prices found for a 1-night stay for 2 adults at Hampton Inn & Suites Chapel Hill-Carrboro/Downtown on 11 Jan 2026 start from AU$180.40, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hampton Inn & Suites Chapel Hill-Carrboro/Downtown?

Yep, Hampton Inn & Suites Chapel Hill-Carrboro/Downtown has a self car park with in/out privileges for USD 20 per night. A self car park is also available, for a fee.

Are there any beaches close to Hampton Inn & Suites Chapel Hill-Carrboro/Downtown?

The closest beach to Hampton Inn & Suites Chapel Hill-Carrboro/Downtown is Parker's Creek Beach (18.8 km).

Does Hampton Inn & Suites Chapel Hill-Carrboro/Downtown have a pool?

Hampton Inn & Suites Chapel Hill-Carrboro/Downtown has a pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Is Hampton Inn & Suites Chapel Hill-Carrboro/Downtown family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Hampton Inn & Suites Chapel Hill-Carrboro/Downtown is a hit with families.

Does Hampton Inn & Suites Chapel Hill-Carrboro/Downtown serve breakfast?

Yep, complimentary buffet breakfast is served daily.

Is there a free airport shuttle available at Hampton Inn & Suites Chapel Hill-Carrboro/Downtown?

No, Hampton Inn & Suites Chapel Hill-Carrboro/Downtown does not offer an airport shuttle service.

Is there a bar or restaurant at Hampton Inn & Suites Chapel Hill-Carrboro/Downtown?

Yep, you can grab a meal at Hampton Inn & Suites Chapel Hill-Carrboro/Downtown's onsite restaurant that serves American cuisine.

What time are check-in & check-out at Hampton Inn & Suites Chapel Hill-Carrboro/Downtown?

Check-in begins at 3:00 PM. Check-out time is noon.

Hampton Inn & Suites Chapel Hill-Carrboro/Downtown Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 626 out of 1000 reviews
Rating 8 - Good. 234 out of 1000 reviews
Rating 6 - Okay. 84 out of 1000 reviews
Rating 4 - Poor. 25 out of 1000 reviews
Rating 2 - Terrible. 31 out of 1000 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Carrie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service!
Stayed 1 night in Aug 2025

10/10 Excellent

Bambi

Stayed 1 night in Sep 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the Cat's Cradle! Parking is very convenient to the hotel. Staff is very helpful!!
Stayed 1 night in Sep 2025

6/10 Okay

Yovan

Stayed 1 night in Sep 2025

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Delores

Liked: Staff & service, property conditions & facilities
All is well.
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great, but small inconveniences

Stayed here after family elopement ceremony on campus. The room we had was great, but there was no mini fridge to store leftovers from dinner, no microwave, and no fans in the bathroom.
Stayed 1 night in Aug 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very good and would have been excellent except our door (rm 418) was extremely difficult to open and close. (My wife was unable to do either.) The door was far too tight in its frame. We reported this twice to the front desk and were assured it would be taken care of. But nothing had been done by the 3rd day when we left. ( The room was otherwise fine.)
Stayed 2 nights in Aug 2025

10/10 Excellent

Marie

Liked: Cleanliness, amenities
Great location and very comfortable!
Stayed 2 nights in Aug 2025

8/10 Good

Solange

Stayed 4 nights in Aug 2025

10/10 Excellent

Rosemary

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Cindy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a divinetruth conference and hotel did not tell them ac was out until day before event. It was way too hot for 96 people! I do hope they get a refund since they did so much work putting this event together and attempting to make it comfortable for all. Also, the staff never refilled our water containers so that all could partake in cold water in the hottest part of the building! I say this in love since you got plenty of business from those of us who attended. I do hope this hotel gives the love back to the people who deserve it. Thank you.
Stayed 3 nights in Aug 2025

10/10 Excellent

Aaron

Liked: Cleanliness, amenities
Super super clean and comfortable. Not close to restaurants or anything else. Just an airport hotel but a seriously nice one. Really liked sleeping there.
Stayed 4 nights in Jun 2025

4/10 Poor

Aaron

Travelled with family
Disliked: Staff & service, property conditions & facilities
I had disappointing experience at this property. From the start, things went wrong. I booked a two-queen room but was given a single king, which forced me to go back to the front desk with all my luggage. The reassigned room was located directly next to extremely loud equipment, making it difficult to relax. Over the course of four nights, housekeeping never came by once, despite repeated assurances from staff that they would address my concerns. Each time I raised issues, I received the same “we’ll take care of it” response, but nothing was ever actually resolved. This reflects poor follow-through and management. Basic expectations—getting the correct room, a reasonable level of quiet, and housekeeping—were simply not met.
Stayed 4 nights in Aug 2025

8/10 Good

DAVID

Stayed 2 nights in Aug 2025

10/10 Excellent

Elizabeth

Stayed 2 nights in Aug 2025

8/10 Good

Christina, Rogersville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mercy at the front desk welcomed us in and she was really great! Property is in good condition and we liked the breakfast and the attached restaurant where we were able to catch some sporting events. We were visiting UNC Chapel Hill and it was really convenient to that location. Lots of bars/restaurants and some shopping but not much else to do there! Our room was ok, but some things were less than perfect (may be ok for others). The beds are firm and my husband and I struggled with back/hip pain (my daughter loves a firm bed and appreciated it). The bathroom was super clean but it gets super steamy/hot and it set the smoke detector off. Shower bar and toilet paper holder need repairs, had to push both up every time using to make it work. Didn’t love the parking in the area and it was $20/night for hotel guests which was a bit off-putting since you can only park 4/5 floor of the attached parking garage, thought that was a little steep when the garage was mostly empty…Staff was very pleasant and accommodating, it was a decent stay!
Stayed 3 nights in Aug 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property and friendly, knowledgeable and accommodating staff!
Stayed 2 nights in Aug 2025

10/10 Excellent

Nieko

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was so nice and welcoming!!
Stayed 3 nights in Jul 2025

8/10 Good

April

Travelled with family
Disliked: Amenities
Parking was not convenient. I do not like to pay extra for parking. For this reason, I will not return to this hotel.
Stayed 2 nights in Jun 2025

6/10 Okay

Thomas

Travelled with partner
Disliked: Amenities
Mattress very uncomfortable. Hard lumpy spots. Pillows uncomfortable as well.
Stayed 1 night in Aug 2025

6/10 Okay

Steven

No fridge and when I requested one they took a day to get me one, which was not a working one. Also had bad outlets near the desk area. Attention to detail from staff was lacking
Stayed 4 nights in Jul 2025

10/10 Excellent

Winnifred

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025