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SOWELL COLLECTION Hôtel du Roi & SPA

5.0 star property
Luxury hotel with full-service spa and sauna

Photo gallery for SOWELL COLLECTION Hôtel du Roi & SPA

Exterior
Exterior
Reception
1 bedroom, minibar, in-room safe, soundproofing
Daily buffet breakfast (EUR 25 per person)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Pet-friendly
The current price is AU$216
includes taxes & fees
6 Nov - 7 Nov

Explore the area

View map
2 Bis Rue des Calquières, Carcassonne, 11000
  • Place, Historic Fortified City of Carcassonne
    ‪9 min walk‬
  • Place, Narbonnaise Gate
    ‪11 min walk‬
  • Place, Château Comtal
    ‪12 min walk‬
  • Airport, Carcassonne (CCF-Pays Cathare)
    ‪7 min drive‬

Room options

View all photos for Classic Double Room, 2 Double Beds

1 bedroom, minibar, in-room safe, soundproofing

Classic Double Room, 2 Double Beds

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Separate bath and shower
Hairdryer
Private bathroom
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Double Room, 1 King Bed

1 bedroom, minibar, in-room safe, soundproofing

Classic Double Room, 1 King Bed

9.0 out of 10
Wonderful
(24 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Separate bath and shower
Hairdryer
Private bathroom
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Twin Room

1 bedroom, minibar, in-room safe, soundproofing

Classic Twin Room

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Separate bath and shower
Hairdryer
Private bathroom
  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Double Room, 2 Double Beds, Terrace

1 bedroom, minibar, in-room safe, soundproofing

Superior Double Room, 2 Double Beds, Terrace

10.0 out of 10
Exceptional
(1 review)

Highlights

Terrace
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Separate bath and shower
Hairdryer
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 1 King Bed, Terrace

1 bedroom, minibar, in-room safe, soundproofing

Superior Double Room, 1 King Bed, Terrace

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Terrace
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Separate bath and shower
Hairdryer
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room, 1 Queen Bed, City View

1 bedroom, minibar, in-room safe, soundproofing

Superior Double Room, 1 Queen Bed, City View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Terrace
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Separate bath and shower
Hairdryer
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 1 Queen Bed, Terrace, City View

1 bedroom, minibar, in-room safe, soundproofing

Deluxe Double Room, 1 Queen Bed, Terrace, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Terrace
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Separate bath and shower
Hairdryer
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Double Room, 1 King Bed, Terrace, City View

1 bedroom, minibar, in-room safe, soundproofing

Deluxe Double Room, 1 King Bed, Terrace, City View

8.6 out of 10
Excellent
(7 reviews)

Highlights

Terrace
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Separate bath and shower
Hairdryer
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, Terrace, City View

1 bedroom, minibar, in-room safe, soundproofing

Deluxe Double Room, 2 Double Beds, Terrace, City View

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Terrace
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Separate bath and shower
Hairdryer
  • 27 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Twin Room, 2 Single Beds, Terrace, City View

1 bedroom, minibar, in-room safe, soundproofing

Deluxe Twin Room, 2 Single Beds, Terrace, City View

Highlights

Terrace
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Separate bath and shower
Hairdryer
  • 27 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 2 Double Beds, City View

1 bedroom, minibar, in-room safe, soundproofing

Junior Suite, 2 Double Beds, City View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Separate bath and shower
Hairdryer
Private bathroom
  • 31 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, City View

1 bedroom, minibar, in-room safe, soundproofing

Junior Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Separate bath and shower
Hairdryer
Private bathroom
  • 31 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Suite, 1 King Bed, Terrace, City View

1 bedroom, minibar, in-room safe, soundproofing

Panoramic Suite, 1 King Bed, Terrace, City View

Highlights

Terrace
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Separate bath and shower
Hairdryer
  • 31 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

About the area

Carcassonne

A luxury stay in Carcassonne awaits you at SOWELL COLLECTION Hôtel du Roi & SPA. Within steps you'll find Old Bridge and Raymond Chesa Leisure Park. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering at ELIOSPA can include massages, body scrubs and facials along with access to the sauna and hot tub. The brasserie, LA TABLE DU ROI, is open for dinner. For a drink, you can stop by the hotel's own lounge bar. Added amenities include free Wi-Fi in public areas and a sauna. Buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also the convenience of self parking. .Places within a 5-minute walk of this 5-property class Carcassonne hotel include Centre de Congrès Le Dôme and Pont-Neuf de Carcassonne.

What's nearby

  • Pont-Neuf de Carcassonne - 3 min walk - 0.3 km
  • Historic Fortified City of Carcassonne - 9 min walk - 0.8 km
  • Narbonnaise Gate - 11 min walk - 0.9 km
  • Aude Gate - 11 min walk - 0.9 km
  • Château Comtal - 12 min walk - 1.1 km

Getting around

  • Carcassonne Station - 13 min walk
  • Carcassonne (CCF-Pays Cathare) - 14 min drive

Restaurants

  • ‪La Taverne Moderne - ‬6 min walk
  • ‪Brasserie des Platanes - ‬5 min walk
  • ‪Brasserie A 4 temps - ‬7 min walk
  • ‪La Comédie - ‬6 min walk
  • ‪Le Passage - ‬5 min walk

About this property

SOWELL COLLECTION Hôtel du Roi & SPA

Luxury hotel with full-service spa and sauna
SOWELL COLLECTION Hôtel du Roi & SPA offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury SOWELL COLLECTION Hôtel du Roi & SPA. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Carcassonne hotel.

  • 88 guestrooms or units
  • Conference rooms
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
SOWELL COLLECTION Hôtel du Roi & SPA offers 88 air-conditioned accommodations with minibars and a safe. 80-cm flat-screen televisions come with digital channels.

Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries. This Carcassonne hotel provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

ELIOSPA has 3 treatment rooms. Services include facials, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Parking on site (EUR 15 per night)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 25 for adults and EUR 15 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • LA TABLE DU ROI

Things to do

  • Full-service spa
  • Indoor pool
  • Sauna

Family friendly

  • In-room cot
  • Indoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 80-cm flat-screen TV with digital channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: EUR 40
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: EUR 40

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per night
  • Maximum 1 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.50 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 15 for children
  • Self-parking fee: EUR 15 per night
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 40 (subject to availability)
  • Late check-out fee: EUR 40 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hôtel du Roi by Sowell
Hôtel du Roi Spa by Sowell
Sowell Collection Du Roi & Spa
SOWELL COLLECTION Hôtel du Roi SPA
SOWELL COLLECTION Hôtel du Roi & SPA Hotel
SOWELL COLLECTION Hôtel du Roi & SPA Carcassonne
SOWELL COLLECTION Hôtel du Roi & SPA Hotel Carcassonne

Frequently asked questions

What is the cancellation policy at SOWELL COLLECTION Hôtel du Roi & SPA?

SOWELL COLLECTION Hôtel du Roi & SPA offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at SOWELL COLLECTION Hôtel du Roi & SPA?

As of 26 Oct 2025, prices found for a 1-night stay for 2 adults at SOWELL COLLECTION Hôtel du Roi & SPA on 6 Nov 2025 start from AU$203.39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at SOWELL COLLECTION Hôtel du Roi & SPA?

Yep, SOWELL COLLECTION Hôtel du Roi & SPA has a self car park for EUR 15 per night.

Is there a spa on site at SOWELL COLLECTION Hôtel du Roi & SPA?

Yep, ELIOSPA is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does SOWELL COLLECTION Hôtel du Roi & SPA have a pool?

SOWELL COLLECTION Hôtel du Roi & SPA has an indoor pool.

Is SOWELL COLLECTION Hôtel du Roi & SPA family-friendly?

You bet! With amenities such as an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that SOWELL COLLECTION Hôtel du Roi & SPA is a hit with families.

Does SOWELL COLLECTION Hôtel du Roi & SPA serve breakfast?

You bet, buffet brekkie is offered daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at SOWELL COLLECTION Hôtel du Roi & SPA?

No, SOWELL COLLECTION Hôtel du Roi & SPA does not offer an airport shuttle service.

Is there a bar or restaurant at SOWELL COLLECTION Hôtel du Roi & SPA?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at SOWELL COLLECTION Hôtel du Roi & SPA?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Reviews

SOWELL COLLECTION Hôtel du Roi & SPA Reviews

8.8

Excellent

9.2/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 316 out of 495 reviews
Rating 8 - Good. 95 out of 495 reviews
Rating 6 - Okay. 44 out of 495 reviews
Rating 4 - Poor. 24 out of 495 reviews
Rating 2 - Terrible. 16 out of 495 reviews

Reviews

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Dorian, Miami Lakes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t beat the location. Amazing view of La Cite. Close to everything. The staff is great!
Stayed 2 nights in Mar 2025

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities
Very professional staff
Stayed 1 night in Jul 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, room comfort

Great location

Very pleasant Hotel in a prime location on the river next to the old bridge with ready walking access to the old city. 2 nights in a comfortable room with bath and shower. Breakfast was ample with a good range of cold and hot buffet items. Service was excellent with reception staff supportive and helpful. On the critical side, the spacious balcony with good views of river, bridge and old town leaked from above, with tired floring. The spa is separate from the small hotel swimming pool at extra cost with the hot tub and sauna within the spa. No room service for food whilst the restaurant was open and fully booked. Overall, a good stay 8/10
Stayed 2 nights in Jul 2025

6/10 Okay

Eduardo G

Liked: Cleanliness, room comfort

poorly managed food service

I had booked a parking space, but they told me they didn't have any, and that I should fix it on the street. It was a holiday and there was limited availability. After my insistence, they solved the problem.
Stayed 1 night in Jul 2025

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Carcassone

Wonderful staff, excellent location.
Stayed 3 nights in Jul 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were superb, the view from the hotel was fantastic towards the old city/ castle and a short walk across the old bridge to the old town was 5 mins. The hotel had an indoor swimming pool which we used, it was clean and fresh towels were sat on the recliners next to the pool. We stayed on a bed and breakfast and every morning you had the choice of cooked, fresh ham, cheese and pastries. A small niggled for me was the dinner menu never changed the whole time we were there and we felt it could had a bit of a difference but each to their own. A great stay made easier by the staff and standard of service. I would recommend a stay here 100%
Stayed 8 nights in Jul 2025

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Lewis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A beautiful hotel in a fantastic location. The only downside was we couldn’t get a lunchtime cocktail because the bartender didn’t start until 6 (it was a weekend) which was the only fault we could find! Great stay - Merci!
Stayed 3 nights in Jun 2025

10/10 Excellent

Roland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Wai H J

Stayed 1 night in Jun 2025

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Make sure to book a city view room. Our 3rd floor corner room was spacious with two double beds, a bath and separate shower and most importantly stunning views across the Aude of the Pont Vieux and the old city. We stayed two nights with breakfast included. Breakfast had a good selection including champagne, much to my wife’s delight, and you could have it in the air conditioned breakfast/restaurant or on the terrace. All in all we thoroughly enjoyed our stay but would reiterate that the view from the balcony was a major factor in our enjoyment. If it’s the same for you make sure to book a city view room.
Stayed 2 nights in Jun 2025

10/10 Excellent

Susan

Stayed 1 night in Jun 2025

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Ariel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was very spacious and had plenty of luxury features like a soaking bathtub. Mini bar was included and had water and orange juice. The pool was amazing too.
Stayed 1 night in Jun 2025

10/10 Excellent

Roger

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This room had a balcony with a beautiful view of the castle complex framed by jasmine with it’s marvellous scent. The staff were very professional and friendly. It was an easy walk to the castle and also into the new town. A truly great place to stay
Stayed 2 nights in Jun 2025

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
What a gem of a location! The views of the walled city from the hotel garden and rooms were incredible. Great walkable location. Used the fitness centre and sat in the garden in the morning with coffee. The shower was the best (rain shower with great pressure!). Only there for one night but this place had everything we wanted.
Stayed 1 night in Jun 2025

10/10 Excellent

Carroll

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Stayed 1 night in Jun 2025

10/10 Excellent

Luis Alberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with great air conditioner and hotel parking locally.
Stayed 1 night in May 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great spot just across the river from the castle and a couple of blocks to great restaurants. They do have a small pay parking lot that is gated. Also, a driveway space to park briefly to unload/load your car out front. We loved our room and the view!
Stayed 1 night in May 2025

10/10 Excellent

P

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Delights for this hotel were, the large bathroom and room, bikes included for Canal Du Midi which we also believe highlight for the area and the free fridge drinks and incredible Marshmallows and staff great, great team.
Stayed 4 nights in May 2025

10/10 Excellent

glynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is superb for exploring the area and the views of the city are as good as you will get. Very helpful staff who can’t do enough for you. Excellent value for money
Stayed 2 nights in May 2025

10/10 Excellent

clive

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The l9cation of the hotel is ideal being just by the bridge leading to the old town and Castle
Stayed 1 night in May 2025

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd visit here and would return . Perfect location for everything
Stayed 2 nights in May 2025

6/10 Okay

James

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Not 5*

This is not a 5* hotel, we had issues with lights in the room not working and a pipe running onto our balcony. Decor also needs updating. However, staff were wonderful and tried hard to make amends for the issues, very friendly and attentive. Shame Sowell group is neglecting the hotel.
Stayed 3 nights in Apr 2025