2/10 Terrible
Noreen M.
3 Jan 2023
Stranded Upon Arrival - Couldnt not check in on the 1st day . (Terrible 1st Day & Rushed last Day)t
This was the most terrible experience for my family . Upon Arrival the Host indicated that she was not expecting us and also not aware of our booking and stay . We provided all the evidence and payment schedule provided by Vrbo, including final confirmation of our stay . The host was very hostile and later offered to provide alternative accommodation , which was far from the apartment we had chosen in the first place .
The alternative accommodation was far below our requirements and expectations , but we had to put up with it in view of our desperate circumstances. We only checked in on the 2nd day , and had lost significant hours of our Holiday . On the last day we were supposed to check out at 10am , but at 8am some people just budged into our apartment indicating that they assumed we had check out the previous night , we felt so insecure and the check out process rushed.
There was no proper handover process of the property to check for breakages and damaged property and agree before moving in . No proper checkout procedures were done , before we moved out , since the process was rushed and some people were already waiting at our door , for us to move out .
I do not wish to experience this again . A very traumatic experience for me and family .
Noreen M.
Stayed 5 nights in Dec 2022