2/10 Terrible
Ali
Travelled with family
22 July 2025
Disliked: Cleanliness, staff & service
Worst place ever
Not very welcoming. Reception staff not very helpful. One was very rude (Tatiana). Vital information not given at check-in which resulted in added costs to my stay that I totally disagree with and would like to contest. Was not informed regarding the fact that we had to take out our own refuse at the end. Was told one complimentary cleaning of the apartment was included as we stayed for 7 days which never materialised. We constantly cleaned our apartment during our stay as we have 2 small children. Was told at check-out that we left the place extremely dirty. However this is not true, as the only thing that was left in the apartment was two well organised refuse bags (one recyclables and one general trash would have taken them out if I knew!).
During our stay on the times I took the refuse out, the refuse area in the RJ level was unsafe with wooden pallets all over the place and bins that were over flowing with trash.
Breakfast bar light not working.
Bathroom sink clogged and takes ages to drain.
A/C was controlled centrally and was set to heating even though the room was registering 26C!
Heavily stained carpet and dirty floors. Had to keep footwear on at all times.
Fire alarm went off around 7.30am on Thursday 17th April, had to quickly get up and evacuate the building with 2 small children. No fire drill protocol was followed. No fire marshals present. Fire alarm was due to burnt toast in the breakfast area. No staff came to apologise to the customers. Very unprofessional
Ali
Stayed 7 nights in Apr 2025