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Hotel Alto da Serra

3.0 star property
Hotel in Canela with free breakfast and 24-hour front desk

Photo gallery for Hotel Alto da Serra

Garden
Front of property
Chalet
Lobby sitting area
Buffet

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Room service
  • Breakfast included
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
Rua Borges de Medeiros, 999, Canela, RS, 95670-000
  • Cathedral of Our Lady of Lourdes
    ‪6 min walk‬
  • Gramado Covered Street
    ‪10 min drive‬
  • Gramado Central Avenue
    ‪10 min drive‬
  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani)
    ‪87 min drive‬

Room options

View all photos for Standard Apartment

Minibar, blackout curtains, iron/ironing board, free WiFi

Standard Apartment

Highlights

Air conditioning
LCD TV
Blackout curtains
Private bathroom
Minibar
Wardrobe
Daily housekeeping
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Luxury Apartment

Luxury Apartment

Luxury Apartment

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
LCD TV
Blackout curtains
Private bathroom
Minibar
Wardrobe
Daily housekeeping
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment

Minibar, blackout curtains, iron/ironing board, free WiFi

Standard Apartment

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
LCD TV
Blackout curtains
Private bathroom
Minibar
Wardrobe
Daily housekeeping
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Chalet

Chalet

Chalet

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
LCD TV
Blackout curtains
Private bathroom
Minibar
Wardrobe
Daily housekeeping
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Bungalow Standard

Minibar, blackout curtains, iron/ironing board, free WiFi

Bungalow Standard

  • Sleeps 3

View all photos for 1-Bedroom Apartment Standard

Minibar, blackout curtains, iron/ironing board, free WiFi

1-Bedroom Apartment Standard

  • 15 sq m
  • Sleeps 2

About the area

Canela

Hotel Alto da Serra puts you in the heart of Canela, within just a 10-minute stroll of Cathedral of Our Lady of Lourdes and Joao Correa Square. Highlights at this hotel include free buffet breakfast and free self-parking. .This hotel has free WiFi in public areas, a 24-hour front desk and a garden. Additionally, you'll find a microwave in a common area and a fridge in a common area. Each morning free breakfast is served. .In the area of this 3-property class Canela Centro hotel, you'll find Gramado Covered Street.

What's nearby

  • Cathedral of Our Lady of Lourdes - 6 min walk - 0.5 km
  • Gramado Covered Street - 10 min drive - 8.2 km
  • Gramado Central Avenue - 10 min drive - 8.2 km
  • Mini Mundo - 11 min drive - 9.5 km
  • Black Lake Park - 12 min drive - 10.5 km

Getting around

  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 108 min drive

Restaurants

  • ‪Caracol Gourmet - ‬4 min walk
  • ‪La Estación - Parrilla - ‬10 min walk
  • ‪Skillo Lanches - ‬8 min walk
  • ‪Bistrô Sabor de Mel - ‬7 min walk
  • ‪Le Bari Cafe - ‬2 min walk

About this property

Hotel Alto da Serra

Hotel in Canela with free breakfast and 24-hour front desk
Free breakfast is served daily. WiFi is free in public spaces. Hotel Alto da Serra also features tour/ticket assistance, a garden, and a front desk safe. Self parking is free.

Smoking is allowed in designated areas at this 3-star Canela hotel.

  • 1 building
  • 20 guestrooms or units
  • 2 levels
  • Built in 1995
  • Buffet breakfast (free)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Garden
  • Television in lobby
  • Smoking in designated areas
  • Microwave in a common area
  • Fridge in a common area
Hotel Alto da Serra offers 20 accommodations with minibars and free toiletries. LCD televisions are featured in guestrooms.

Bathrooms include a shower. This Canela hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

Portuguese

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10 AM

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • No lift

More

  • 1 building
  • 2 floors
  • Built in 1995
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 26-inch LCD TV

Food and drink

  • Minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Alto da Serra Canela
Alto da Serra Canela
Hotel Alto da Serra Hotel
Hotel Alto da Serra Canela
Hotel Alto da Serra Hotel Canela

Frequently asked questions

Is parking available at Hotel Alto da Serra?

Yep, Hotel Alto da Serra has a free self car park.

Does Hotel Alto da Serra serve breakfast?

Yep, complimentary buffet brekkie is served daily from 7:30 AM to 10 AM.

Is there a free airport shuttle available at Hotel Alto da Serra?

No, Hotel Alto da Serra does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Alto da Serra?

Check-in begins at 2 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Alto da Serra?

No, only service animals are allowed.

Hotel Alto da Serra Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 44 out of 77 reviews
Rating 8 - Good. 27 out of 77 reviews
Rating 6 - Okay. 3 out of 77 reviews
Rating 4 - Poor. 3 out of 77 reviews
Rating 2 - Terrible. 0 out of 77 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jeferson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

FLAVIA

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Luciano

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Fabricio

Stayed 2 nights in Aug 2023

8/10 Good

Rafael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

Pedro Paulo

Stayed 3 nights in Oct 2022

10/10 Excellent

Daniel

Stayed 2 nights in Sep 2022

10/10 Excellent

Jorge Leandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
otima
Stayed 2 nights in Sep 2022

8/10 Good

Camis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Debora Thais

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Aconchego... Eficiência... Bem-Estar !!!!

Hotel bem localizado na região, próximo a avenida principal, local aconchegante, acomodação limpa e organizada, equipe da recepção (Sr. Maurício nos forneceu várias informações que viabilizou nossa estadia na cidade), limpeza e copa são eficientes, dedicados, educados e simpáticos.... Café da manhã variado... Super recomendo !!!!
Stayed 5 nights in Jun 2022

10/10 Excellent

Paulo Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Paz e tranquilidade perto do centro de Canela

Quarto grande, banheiro com hidromassagem é diferencial, bom sistema de aquecimento (estava muito frio), café da manhã bom , perto do centro mas bem silencioso
Stayed 2 nights in May 2022

10/10 Excellent

Márcio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Tatiana dos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Juliane

Stayed 1 night in Feb 2022

10/10 Excellent

AKRAM KMAL

Stayed 1 night in Feb 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
De um modo geral foi bom. Café da manhã bem servido, instalações bem cuidadas. Porém não cabe ser 3 estrelas. Apto. pequeno (sem espaço para 2 malas), não tem TV paga …
Stayed 5 nights in Dec 2021

8/10 Good

João

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A contento

Foi a contento, passamos um ótimo final de semana e o hotel atendeu a nossa expectativa de ter um lugar para pernoite e desejum
Stayed 2 nights in Dec 2021

10/10 Excellent

Elvis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Volto logo!

Excelente! Nada a reclamar. Pessoas fantásticas!
Stayed 1 night in Dec 2021

8/10 Good

wesley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom!
Stayed 3 nights in Nov 2021

8/10 Good

Francivania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Agradável

Tudo foi muito agradável, a pousada é um charme, porém por 2 dias passamos por uma friagem e sofremos muito no chalé sem aquecedor
Stayed 5 nights in Nov 2021

8/10 Good

Moises

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Thiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A localização é excelente, a duas quadras da bela catedral de pedra, que fica bem no centro da cidade. O apartamento é bom, com banheira de hidromassagem, mas poderiam renovar a parte elétrica. A única tomada com terra fica entre o ar-condicionado e a cabeceira da cama. Se o cabo do meu laptop não tivesse 3m não teria alcançado da mesa até lá. Deveriam colocar uma tomada aterrada à esquerda da janela.
Stayed 2 nights in Oct 2021

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vale a pena

Top
Stayed 4 nights in Sep 2021