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Krystal Grand Cancun All Inclusive

4.5 star property
Luxury hotel on the beach, with 3 outdoor pools

Photo gallery for Krystal Grand Cancun All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Expedia VIP Suite | Living area
Lobby sitting area
Altitude Releve 1 King Ocean View | View from room
4 restaurants, breakfast served

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Pool
  • Bar
  • All-inclusive
  • Spa
  • Room service

Explore the area

Map
Boulevard Kukulcan km 8.5, Cancun, ROO, 77500
  • Gaviota Azul Beach
    ‪1 min walk‬
  • Cancun Convention Center
    ‪8 min walk‬
  • Forum Beach
    ‪9 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Altitude Suite

Altitude Suite

Altitude Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Hairdryer
Bathrobes
  • 51 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Oceanfront

Deluxe Room, Oceanfront

Deluxe Room, Oceanfront

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Altitude Suite Ocean Front

Altitude Suite Ocean Front

Altitude Suite Ocean Front

Highlights

Furnished balcony
Air conditioning
LED TV
Pillow menu
Blackout curtains
Hairdryer
Bathrobes
Designer toiletries
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

A luxury stay in Cancun awaits you at Krystal Grand Cancun All Inclusive. Within steps you'll find popular attractions like Gaviota Azul Beach and Hotel Zone Beaches. Highlights at this all-inclusive hotel include 4 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing visit to Spa Reflect can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The restaurant, O, is open for breakfast. The Beach Bar and Grill is the hotel's own bar, serving drinks along with lunch. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site free kids' club and 24-hour gym. Meeting rooms and a business centre are among the business amenities offered. Other amenities include a children's swimming pool, a coffee shop/cafe and a snack bar/deli. There's also free valet parking, along with the convenience of car rentals on site. .Attractions within a 10-minute walk of this 4.5-property class Zona Hotelera hotel include Forum Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.0 km
  • Cancun Convention Center - 8 min walk - 0.7 km
  • Forum Beach - 9 min walk - 0.8 km
  • Caracol Beach - 11 min walk - 1.0 km
  • Hotel Zone Beaches - 9 min drive - 5.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 29 min drive

Restaurants

  • ‪Hooters - ‬6 min walk
  • ‪Mandala - ‬6 min walk
  • ‪The Moongate - ‬2 min walk
  • ‪Monkey Business - ‬5 min walk
  • ‪Forum Beach Club - ‬7 min walk

About this property

Krystal Grand Cancun All Inclusive

Luxury hotel on the beach, with 3 outdoor pools
Krystal Grand Cancun All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At Krystal Grand Cancun All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar and a poolside bar. This all-inclusive hotel also offers a complimentary children's club, a children's pool and a 24-hour fitness centre. Valet parking is free.

  • 395 guestrooms or units
  • 14 levels
  • 2 buildings
  • 4 dining venues
  • 4 bars or lounges
  • Conference rooms
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Krystal Grand Cancun All Inclusive offers 395 accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies. LED televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Spa Reflect has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Free valet parking on site

Food and drink

  • 4 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • O
  • The Beach Bar and Grill
  • The Deli
  • The Grill
  • The Lounge and Terraces

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Playground
  • Shopping
  • TV in common areas
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages

Accessibility

  • Lift

More

  • 14 floors
  • 2 buildings

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • LED TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Cancun Hyatt Regency
Cancun Regency
Cancun Regency Hyatt
Hyatt Cancun Regency
Krystal Grand Punta Cancun Resort
Hyatt Regency Hotel Cancun
Regency Cancun
Regency Hyatt Cancun
Hyatt Regency Cancun Hotel Cancun
Krystal Grand Punta Cancun Hotel
Krystal Grand Punta Hotel
Krystal Grand Punta Cancun
Krystal Grand Punta
Hyatt Cancun
Krystal Grand Punta Resort
Krystal Grand Cancun Inclusive
Krystal Grand Cancun All Inclusive Hotel
Krystal Grand Cancun All Inclusive Cancun
Krystal Grand Cancun All Inclusive Hotel Cancun

Frequently asked questions

Is parking available at Krystal Grand Cancun All Inclusive?

Yep, Krystal Grand Cancun All Inclusive has free valet parking.

Are there any beaches close to Krystal Grand Cancun All Inclusive?

Yep, Krystal Grand Cancun All Inclusive is a short 1-minute walk from Gaviota Azul Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Krystal Grand Cancun All Inclusive?

Yep, Spa Reflect is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Krystal Grand Cancun All Inclusive have a pool?

Krystal Grand Cancun All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Krystal Grand Cancun All Inclusive?

Krystal Grand Cancun All Inclusive features 3 outdoor pools, a full-service spa and free beach cabanas.

What makes Krystal Grand Cancun All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Krystal Grand Cancun All Inclusive.

Is Krystal Grand Cancun All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Krystal Grand Cancun All Inclusive is a hit with families.

Is there a free airport shuttle available at Krystal Grand Cancun All Inclusive?

No, Krystal Grand Cancun All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Krystal Grand Cancun All Inclusive?

Yep, they've got a beach bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Krystal Grand Cancun All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Krystal Grand Cancun All Inclusive?

No, pets are not allowed.

Krystal Grand Cancun All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 401 out of 1000 reviews
Rating 8 - Good. 311 out of 1000 reviews
Rating 6 - Okay. 145 out of 1000 reviews
Rating 4 - Poor. 85 out of 1000 reviews
Rating 2 - Terrible. 58 out of 1000 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ivette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location walkable to the little town where all the bars and shopping is available
Stayed 5 nights in Mar 2025

4/10 Poor

ADRIANA

Disliked: Property conditions & facilities
I was deceived by the review videos I watched. The only great thing about this property would be how beautiful the beach is! After a long flight, arriving to the hotel they only had two people checking in all the new visitors. Once you complete the check in, there are associates behind you ready to suck you in into a buying scheme. They say it’s just to give you a map of the facility but it ends up being that PLUS wanting to sell you a room for the new hotel next door. During my stay, there was only 2 elevators working. Mind you, there’s 14 floors at the Krystal Grand. I made it aware to a handful of employees and they stated someone was coming in the next day to fix it. I was there for 4 days and never was fixed. It is not air conditioned, so it is always hot in the elevators and in the main lobby. Trying to make reservations to the 3 restaurants they have was impossible. Had to get management involved and he made sure I had reservation for one of them. The smell of sewage was unbearable when showering and in certain places in the main lobby. Once leaving, everyone who had rented a vehicle noticed there was paint splatter all over the vehicles. Employees were aware of it but didn’t act apologetic at all. They stated “ the hotel was not responsible for any damage as they allowed us to park there for free so it was not on them”. Even though, their workers were the ones painting on their hotel. I will never stay at any Krystal hotels ever again.Spend your money elsewhere!
Stayed 3 nights in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
very nice and clean hotel, family friendly, they had activities for the kids every day, beach is beautiful and pools are very nice, loved that it was close to everything downtown, i would definitely stay here again!!
Stayed 4 nights in Aug 2018

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveller

Stayed 6 nights in May 2019

8/10 Good

RHETT

Liked: Property conditions & facilities, room comfort
Stayed 1 night in May 2019

2/10 Terrible

andre

Disliked: Staff & service, property conditions & facilities, room comfort

Would not return

Very basic hotel and incredibly noisy internal bar area affecting all bedrooms.
Stayed 2 nights in Jan 2019

6/10 Okay

Daniel

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The location is prime. At check-in very little information almost misleading and aggressive up-selling. Our bathroom had plumbing issues and smelled like a porter potty. Cleaning staff and maintenance workers were very pleasant and helpful. Food and restaurant staff were excellent as well. Over all we like enjoyed our stay, management needs to work out any and all issues.
Stayed 6 nights in Apr 2019

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First time stay

I was impressed with the hotel. Very modern, clean, and well kept. Right on the beach and walking distance to anything you will ever need. We went non-inclusive so there are some nice places to eat locally and stores to buy whatever supplies you may need.
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Decent hotel, horrible staff

We elected to not do the all inclusive, so I can't speak to the quality of the food. I had no problem with the hotel itself. Its in a great location and the beach was great! Its an older hotel, but our room was clean with no signs of bugs. The bed wasn't awesome, but it was sufficient. It was also very quiet, and we were there over spring break. It was worth it to us to spend a bit more and get an ocean view balcony. You can't ask for a better view. My biggest complaint was the staff. This property also does a time share and everyone we interacted with was VERY aggressive. You can't get any help without being accosted. Every question we asked the front desk/concierge/doorman turned into a sales pitch. "Us- Where can we get a cab? Them-Where are you going, did you know you could go there for free if you listen to our presentation? Us- Can I get a price list for your spa? Them- Wouldn't you rather get services for free?" ALL THE TIME!!! And whatever you do, don't sit at the desk with their planner people! They act helpful in getting you tickets to excursions, trips, etc, buts its another ploy to get you to the time share. I wish we would have known to expect that level of aggressive sales tactics ALL OF THE TIME. By the end of our trip, I just walked through the lobby without making eye contact and ignored anyone trying to engage me. Without the staff, I would have rated the hotel much higher.
Stayed 5 nights in Mar 2019

10/10 Excellent

Andy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fun. It close to the bars. The beach is good. The staffs are good. The foods there was great. They have shushi and Italian.
Stayed 5 nights in Mar 2019

4/10 Poor

Verified traveller

Stayed 7 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and beverage service on the beach was slow and had to wait a long time for the food to arrive. My biggest concern was the loud music that could be heard in our room.We called the reception and they feigned ignorance, saying there is some music going on at an on-site wedding but they cant do anything about it. This happened for 2 nights during 5 night stay
Stayed 6 nights in Nov 2018

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The ocean view. The pool area was nice. It is honestly a struggle to even come up with 50 words stating what I liked.
Stayed 3 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was horrible, lots of limitations, Always had to make reservations to get into any restaurant, when ordering Room service was not able to order wine up to Room even though I was not paying for the all inclusive and was paying all a cart.
Stayed 8 nights in Feb 2019

6/10 Okay

Verified traveller

Stayed 8 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Noisy all night hotel and unfriendly front desk

Very noisy booming nightclub type music all night. Unfriendly disorganized front desk whose computers are not able to get reservations from hotels.com site. Very long wait at checkin desk who input our reservations manually. Disappointing room view of rusted vent systems that we were told it is what I paid for at hotels.com. No king size or ocean view as requested. One hour plus wait for onsite restaurants. I would never stay at the Krystal Grand hotels in Cancun's Hotelzone area. Noisy clientele as well. Other customers also complained at front desk with many other issues.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really helpful staff. I preferred the other, more quiet, part of Cancun.
Stayed 1 night in Feb 2019

8/10 Good

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in Jan 2019

8/10 Good

Natalia, Hillsboro, OR

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed the beach area. Hotel was right on the beach and staff maitained the beach area very clean. We didn’t like the pushy hotel staff wanting us to attend their hotel presentation.
Stayed 7 nights in Jan 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location, beautiful beach area. Staff is attentive.
Stayed 8 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2019