See all properties
Save

Hotel Hacienda Cancun

Property class: 2.5

Photo gallery for Hotel Hacienda Cancun

A swimming pool with white chairs and a thatched-roof structure.
A room with wicker furniture, a tiled floor, and a large window with a view of greenery.
A small patio area with a round table, a chair with a colorful cushion, and potted plants.
A hotel lobby with a tiled floor, a reception desk, and a waiting area with chairs.
A room with two chairs, a small table, and a window with a view of greenery and buildings.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk
The current price is AU$58
includes taxes & fees
2 Oct - 3 Oct

Explore the area

View map
Av. Sunyaxchen Lote 39 y 40, Cancun, QROO, 77509
  • Place, Las Palapas Park
    ‪3 min walk‬
  • Place, Plaza 28
    ‪8 min walk‬
  • Place, Benito Juarez Municipal Building
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪34 min drive‬

Room options

View all photos for Standard Room

A hotel room with two beds, a ceiling fan, a painting of a garden, and a floral curtain.

Standard Room

8.0 out of 10
Very good
(8 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room

A hotel room with a bed, a mirror, an air conditioning unit, and a window with curtains.

Superior Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

You may also like

Ad
An aerial view of a resort with multiple swimming pools, beachside lounge areas, and a beachfront.

Kempinski Hotel Cancún

Zona Hotelera
  • Pool
  • Spa pool
  • Spa
  • All-inclusive available
9.4 out of 10, Exceptional, 914 reviews
The price is AU$551
includes taxes & fees
5 Oct - 6 Oct
Kempinski Hotel Cancún

About the area

Cancun

Hotel Hacienda Cancun puts you in the centre of Cancun, 0.4 km (0.2 mi) from Las Palapas Park and 2.6 km (1.6 mi) from Kabah Urban Park. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and a terrace. Additionally, you'll find a garden and luggage storage. .Sights within a 20-minute drive of this Downtown Cancun hotel include Cancun Mall and Yamil Lu'um Archaeological Zone.

What's nearby

  • Las Palapas Park - 3 min walk - 0.3 km
  • Plaza 28 - 8 min walk - 0.7 km
  • Benito Juarez Municipal Building - 9 min walk - 0.8 km
  • Mercado 23 - 10 min walk - 0.8 km
  • Plaza Las Americas - 3 min drive - 2.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 21 min drive

Restaurants

  • ‪La Parrilla - ‬3 min walk
  • ‪Av. Yaxchilán - ‬1 min walk
  • ‪Los Pescaditos - ‬2 min walk
  • ‪Picaña & Grill - ‬2 min walk
  • ‪Porky's Tacos - ‬3 min walk

About this property

Hotel Hacienda Cancun

Hotel Hacienda Cancun offers its guests an outdoor pool, a terrace, and a garden. Public spaces have free WiFi.

This Cancun hotel is smoke free.

  • 38 guestrooms or units
  • Poolside lounge chairs
  • Front desk (24 hours)
  • Storage area for luggage
  • Terrace
  • Garden
  • No smoking on site
Hotel Hacienda Cancun offers 38 air-conditioned accommodations with free toiletries and a ceiling fan. Televisions come with cable channels.

Bathrooms include a shower. This Cancun hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Similar properties

A rooftop terrace with white and green chairs, a wooden door, and a city skyline in the background.
Suites Gaby Cancun
Downtown Cancun
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Housekeeping
4.0 out of 5, Very good, 1,000 reviews
The price is AU$50
includes taxes & fees
14 Oct - 15 Oct
Suites Gaby Cancun

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Hacienda Cancun
Hacienda Cancun
Radisson Cancun
Cancun Radisson Hacienda
Hotel Hacienda Cancun Hotel
Hotel Hacienda Cancun Cancun
Hotel Hacienda Cancun Hotel Cancun

Frequently asked questions

What is the cancellation policy at Hotel Hacienda Cancun?

Hotel Hacienda Cancun offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Hacienda Cancun?

As of 30 Sept 2026, prices found for a 1-night stay for 2 adults at Hotel Hacienda Cancun on 2 Oct 2026 start from AU$58, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Hacienda Cancun?

The closest beach to Hotel Hacienda Cancun is Delfines Beach (12.4 km).

Does Hotel Hacienda Cancun have a pool?

Hotel Hacienda Cancun has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Is there a free airport shuttle available at Hotel Hacienda Cancun?

No, Hotel Hacienda Cancun does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Hacienda Cancun?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hotel Hacienda Cancun?

No, only service animals are allowed.

Hotel Hacienda Cancun Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 96 out of 376 reviews
Rating 8 - Good. 105 out of 376 reviews
Rating 6 - Okay. 92 out of 376 reviews
Rating 4 - Poor. 46 out of 376 reviews
Rating 2 - Terrible. 37 out of 376 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super hotel, if you want to go in Cancun and close to downtown it's the best one
Stayed 7 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and comfy
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good to stay for one night :)
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really good and clean and tidy and were really helpful
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
The staff were very helpful and polite even when i locked myself out of my a few times 😃
Stayed 3 nights in Aug 2024
Verified review

6/10 Okay

Liked: Staff & service
No WiFi 😔 we only stayed 1night service was great at front desk. And lost of little spots to eat around. Our bed did have a couple of stains on it. But it was an easy quick and cheap stay.
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Economy room is decent enough near Park

It's a decent enough room for the money except they don't really have any place to put your items except for one spot
Stayed 1 night in Jan 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value

Overall a good experience, staff is very helpful. The only problem are barking dogs in back yards on back side of building
Stayed 1 night in Jan 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very old needs lots of upgrades rooms are smelly just terrible overall
Stayed 1 night in Jul 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort

Truly grim

Wanted a place for a brief stay before an early morning flight. Welcome desk staff were very friendly but the hotel was not a nice place . Horrendous smell in the room & corridor, no hot water or WiFi and overall very very grimy feel. Earwigs in the bathroom.
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness
I liked the position and the swimming pool even if it could be better cleaned... I didn't like that even if I clearly asked for a towels changing they didn't change them. I had to ask for toilet paper at the reception. Old but solid structure with A/C. There is no elevator but the building has a typical and welcoming structure.
Stayed 4 nights in Aug 2025
Verified review

2/10 Terrible

Disliked: Amenities, property conditions & facilities
Unfortunately the place is not what is on pictures, the rooms smell horrible. It's in a good location, but the property needs a very needed renovation, and clean up. We were supposed to stay there for 4 nights, we couldn't stay one. Tried to cancel, but I haven't heard from the property nor Expedia and it's been more than a week.
Stayed 4 nights in Mar 2023
Verified review

6/10 Okay

Disliked: Amenities
Other customers was very noisy,slamming doors etc.Especially late at night when you are trying to rest.The rooms are not sound proof. If you are someone who has a low tolerance for noise while resting this is a definite no no.
Stayed 5 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Es un hotel muy sencillo pero el personal fue muy atento y amable
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Le personnel est très agréable et serviable mais l’hôtel est vieillissant , pas d’eau chaude et odeur bizarre dans la chambre. Il y a une petite piscine sympa en revanche
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness
Bastante céntrico
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Tiendas cerca y restaurante
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
la limpieza de la habitacion es buena, es austera pero funcional, no tenia ropero o closet, solo el espacio para uno pero abierto para colocar algunas cosas, el baño bien, igualmente austero pero funcional, el hotel no tiene elevador o al menos nosotros no vimos, asi que tuvimos que subir las maletas hasta el piso donde estaba nuestra habitacion, los empleados nos atendieron muy bien, incluso nos dieron recomendaciones para visitar y para comer, cuidado con el estacionamiento, hay pocos lugares, en general nuestra estancia fue muy buena, no es costoso y esta ubicado en una zona donde hay varios lugares para ir a comer, cerca del parque de las palapas, cerca del mercado de artesanias, sin duda volveria a hospedarme con ellos.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
El aire no enfriaba tanto
Stayed 1 night in Jan 2026
Verified review

4/10 Poor

Disliked: Cleanliness, amenities
El ruido todo el tiempo hay mucha gente en los pasillos, los controles no sirven, pusieron un solo rollo de papel de baño para tres dias y dos noches no hicieron jamás cambio de toallas y se fue la luz
Stayed 2 nights in Jan 2026
Verified review

6/10 Okay

Liked: Cleanliness
Unas colchas para taparse xq con esas sabanas muy delgadas no me quita el frio.
Stayed 1 night in Nov 2025
Verified review

4/10 Poor

Disliked: Cleanliness
Torneira tanque sem agua, chuveiro pouca água. Barulho de bip estranho
Stayed 4 nights in Oct 2025
Verified review

6/10 Okay

Liked: Staff & service

Hotel centrico no es para vacaciones

Es un hotel viejo. Pero bien ubicado en la parte central de cancun. No es recomendable para vacaciones
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness

Regular

Es un hotel bastante regular, no ofrece las mejores instalaciones o algo de lujo pero está muy bien para el precio, si lo que buscas es solo un lugar a donde llegar a dormir y ya este hotel es perfecto. Lo único negativo es que no tiene wifi en las habitaciones
Stayed 4 nights in Jun 2025