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Hokhmah Heart Hotel

3.0 star property
Guesthouse in Puerto Morelos with 24-hour fitness centre and spa services

Photo gallery for Hokhmah Heart Hotel

Outdoor pool, open 6:00 AM to 11:00 PM, pool loungers
Lobby sitting area
Honeymoon Room, 2 Double Beds, Garden View | Terrace/patio
Exterior
Premium Studio Suite | Front of property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is AU$106
includes taxes & fees
23 Dec - 24 Dec

Explore the area

View map
Rta cenotes Central Vallarta, KM 15.5, Puerto Morelos, QROO, 77580
  • Place, Puerto Morelos Adventure
    ‪2 min drive‬
  • Place, Extreme Adventure Cancun
    ‪3 min drive‬
  • Place, Cenote Siete Bocas
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪60 min drive‬

Room options

View all photos for Comfort Quadruple Room

Comfort Quadruple Room

Comfort Quadruple Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Free cots/infant beds
Pillow-top bed
Premium bedding
Private bathroom
Daily housekeeping
Playpen
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Double Room

Premium bedding, pillow-top beds, iron/ironing board

Classic Double Room

Highlights

Air conditioning
Free cots/infant beds
Pillow-top bed
Premium bedding
Private bathroom
Daily housekeeping
Playpen
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room

Family Room

Highlights

Air conditioning
Free cots/infant beds
Premium bedding
Separate bedroom
Pillow-top bed
Private bathroom
Living room
Daily housekeeping
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Large Single Bunk Beds

View all photos for Premium Studio Suite

Premium bedding, pillow-top beds, iron/ironing board

Premium Studio Suite

Highlights

Air conditioning
Free cots/infant beds
Pillow-top bed
Premium bedding
Private bathroom
Daily housekeeping
Playpen
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Comfort Room

Premium bedding, pillow-top beds, iron/ironing board

Comfort Room

Highlights

Air conditioning
Free cots/infant beds
Pillow-top bed
Premium bedding
Private bathroom
Daily housekeeping
Playpen
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Deluxe Quadruple Room

Premium bedding, pillow-top beds, iron/ironing board

Deluxe Quadruple Room

Highlights

Air conditioning
Free cots/infant beds
Pillow-top bed
Premium bedding
Private bathroom
Daily housekeeping
Playpen
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Premium Studio Suite.

Premium bedding, pillow-top beds, iron/ironing board

Premium Studio Suite.

Highlights

Air conditioning
Free cots/infant beds
Pillow-top bed
Premium bedding
Private bathroom
Daily housekeeping
Playpen
  • Sleeps 4
  • 1 Double Bed and 1 King Bed

View all photos for Family Room, 1 Bedroom

Family Room, 1 Bedroom

Family Room, 1 Bedroom

Highlights

Air conditioning
Free cots/infant beds
Pillow-top bed
Premium bedding
Private bathroom
Daily housekeeping
  • Sleeps 4
  • 1 Queen Bed and 2 Large Single Bunk Beds

View all photos for Honeymoon Room, 1 King Bed, Garden View

Premium bedding, pillow-top beds, iron/ironing board

Honeymoon Room, 1 King Bed, Garden View

Highlights

Private indoor hot tub
Air conditioning
Free cots/infant beds
Premium bedding
Separate bedroom
Pillow-top bed
Private bathroom
Living room
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Honeymoon Room, 2 Double Beds, Garden View

Honeymoon Room, 2 Double Beds, Garden View

Honeymoon Room, 2 Double Beds, Garden View

Highlights

Private indoor hot tub
Air conditioning
Free cots/infant beds
Premium bedding
Separate bedroom
Pillow-top bed
Private bathroom
Living room
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the area

Puerto Morelos

At Hokhmah Heart Hotel you'll be within a 20-minute walk of Cenote Verde Lucero and 2.2 km (1.4 mi) from Cenote Siete Bocas. Highlights at this guest house include a restaurant, an outdoor swimming pool and free self-parking. .A day of pampering can include deep-tissue massages, hot stone massages and facials along with aromatherapy and mani/pedis. At the guest house's own lounge bar, you can stop for a drink. Enjoy the 24-hour gym and pool loungers. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning full breakfast is served between 9:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of an airport shuttle. .Attractions within a 30-minute drive of this 3-property class Puerto Morelos guest house include Maroma Beach and Puerto Morelos Town Square.
View more Guest houses in Puerto MorelosOpens in a new window

What's nearby

  • Puerto Morelos Adventure - 2 min drive - 2.5 km
  • Extreme Adventure Cancun - 3 min drive - 3.8 km
  • El Rey Polo Country Club - 4 min drive - 5.6 km
  • Cenote Siete Bocas - 4 min drive - 2.5 km
  • Gorilax Jungle Park - 5 min drive - 7.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 40 min drive

Restaurants

  • ‪Shangai Restaurant - ‬3 min drive

About this property

Hokhmah Heart Hotel

Guesthouse in Puerto Morelos with 24-hour fitness centre and spa services
Hokhmah Heart Hotel offers its guests an outdoor pool and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this guest house measures 215 square feet (20 square metres) and includes conference space. Spa services, a terrace, and an arcade/games room are also featured at Hokhmah Heart Hotel. Self parking is free.

Smoking is allowed in designated areas at this 3-star Puerto Morelos guest house.

  • 10 guestrooms or units
  • 215 sq ft of conference space
  • 20 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Tour and ticket information
  • Games room or arcade
  • Terrace
  • Garden
  • Outdoor picnic space
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue
Hokhmah Heart Hotel offers 10 air-conditioned accommodations, with free toiletries. Pillowtop beds feature premium bedding. This Puerto Morelos guest house provides complimentary wireless Internet access. Bathrooms include a shower. An iron/ironing board, change of towels and change of bedsheets can be requested. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 9:00 AM to 11:00 AM for a fee: MXN 90 to 120 for adults and MXN 60 to 120 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Arcade/game room
  • Outdoor pool

Family friendly

  • Arcade/game room
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 215 square feet of conference space
  • Coworking space

Outdoors

  • Garden
  • In a nature reserve
  • Picnic area
  • Pool loungers
  • Terrace

Spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • Handrails in stairways (91 centimetre high)
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

More

  • Air conditioning
  • Iron/ironing board on request
  • LED lighting

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee: MXN 200 for check-in between 11:00 PM and 8:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 200 per accommodation, per stay, plus a deposit of MXN 500 per stay
  • Only dogs and cats are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit is payable by wire transfer and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately MXN 90 to 120 for adults and MXN 60 to 120 for children
  • Pet deposit: MXN 500 per stay
  • Pet fee: MXN 200 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee: MXN 200 for check-in between 11:00 PM and 8:00 AM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the guest house before arrival using the contact information on the booking confirmation.

Property is also known as

Casa Boutique Hokhmah Guesthouse Puerto Morelos
Casa Boutique Hokhmah Guesthouse
Casa Boutique Hokhmah Puerto Morelos
Guesthouse Casa Boutique Hokhmah Puerto Morelos
Puerto Morelos Casa Boutique Hokhmah Guesthouse
Guesthouse Casa Boutique Hokhmah
Casa Hokhmah Puerto Morelos
Casa Boutique Hokhmah
Hokhmah Heart Hotel Guesthouse
Hokhmah Heart Hotel Puerto Morelos
Hokhmah Heart Hotel Guesthouse Puerto Morelos

Frequently asked questions

What is the cancellation policy at Hokhmah Heart Hotel?

Hokhmah Heart Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hokhmah Heart Hotel?

As of 22 Dec 2025, prices found for a 1-night stay for 2 adults at Hokhmah Heart Hotel on 23 Dec 2025 start from AU$106.48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hokhmah Heart Hotel?

Yep, Hokhmah Heart Hotel has a free self car park.

Are there any beaches close to Hokhmah Heart Hotel?

The closest beach to Hokhmah Heart Hotel is Maroma Beach (16.5 km).

Is there a spa on site at Hokhmah Heart Hotel?

There's no onsite spa, but this property does offer services like facials as well as deep-tissue massages.

Does Hokhmah Heart Hotel have a pool?

Hokhmah Heart Hotel has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 6:00 AM to 11:00 PM.

What makes Hokhmah Heart Hotel a romantic place to stay?

Couples dining and romance packages, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Hokhmah Heart Hotel.

Is Hokhmah Heart Hotel family-friendly?

You bet! With amenities such as an arcade and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Hokhmah Heart Hotel is a hit with families.

Does Hokhmah Heart Hotel serve breakfast?

Yep, full brekkie is available daily from 9:00 AM to 11:00 AM.

Is there a free airport shuttle available at Hokhmah Heart Hotel?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Hokhmah Heart Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hokhmah Heart Hotel?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hokhmah Heart Hotel?

Cats and dogs are welcome at Hokhmah Heart Hotel, with food and water bowls on offer.

Hokhmah Heart Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 40 out of 57 reviews
Rating 8 - Good. 8 out of 57 reviews
Rating 6 - Okay. 3 out of 57 reviews
Rating 4 - Poor. 4 out of 57 reviews
Rating 2 - Terrible. 2 out of 57 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing eco hotel in the Mayan jungle! There are plenty of pets and lots of wildlife -- I saw motmots, acari, and other birds! This place is rustic, no frills, but very comfortable and the staff are wonderful.
Stayed 1 night in Aug 2025

8/10 Good

nadine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very peaceful and calm, friendly owner. Love it.
Stayed 1 night in Mar 2025

10/10 Excellent

danny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2025

4/10 Poor

Keith, souris

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Bathroom; no shower curtain. no hot water, 14"x14" window with screen only; screen holes not small enough to keep out all sizes of fling insects. 3steps up to bathroom, Door frame broken, door barely stayed from falling off. Bed reminded me of sleeping on an old boxspring. not sure if TV worked could not get it to turn on. Pool water appeared to be un treated. I don't think I would return. Don't recommend.
Stayed 1 night in Feb 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely delightful quirky property wonderful owner and was welcomed with open arms and loved so much thank you
Stayed 7 nights in Jan 2025

10/10 Excellent

conrad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome stop!

Need a car or taxi to locate as it is a few km from Puerto Morles.. Beautiful grounds and peaceful and tranquil
Stayed 1 night in Jan 2025

10/10 Excellent

Kimi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peaceful stay in the jungle

Skip the beach and try a peaceful stay in the jungle! We don’t do well on the typical hard Mexican mattresses that feel like a box spring, so we were happy to see this hotel has pillow top mattresses, and they were comfy. Nice, clean, comfortable, Mexican-style place with a very nice concierge. Two sweet dogs, a snuggly guinea pig, mini pigs, etc share the property, and lots of beautiful birds. We even saw monkeys in the trees. Good wifi while we worked remotely. Good food for breakfast, lunch, and dinner. Cute pool, and swings for kids. If you want the Hilton, this isn’t it, but if you want a clean, comfortable, peaceful, affordable jungle retreat, this is it!
Stayed 2 nights in Jan 2025

8/10 Good

MARIO

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice Room with spa but insuffient water. Grounds very nice rustic and natural. Coffre machine, griffe, oven and Ceramica plate présent.
Stayed 2 nights in Jan 2025

4/10 Poor

Sonia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property has a lot of potential and could have a lot of charm. It is very well situated, the pool and dining area is very nice. The staff was great. However, when we got there the owner had just set in animals, turkeys, chickens and a pig which was situated just bellow our room. The smell of the farm got into the room. Our family was disappointed.
Stayed 3 nights in Jun 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay here! The property is beautiful. Stayed in honeymoon suite and was very affordable. Didn’t use the heart shaped tub so can’t speak to that-but shower was massive!Located at km 15.5 on Ruta de los Cenotes. Multiple amazing cenotes within walking distance. Recommend “7 Bocas” and “Verde Lucero”. We stayed when there was only 1 other long-term tenant present. Felt like we were in the jungle with the place to ourselves for a couple days. He was a big help navigating the particulars of the place. Staff didn’t speak English, but our rudimentary knowledge of Spanish got the job done. Owner was an expat, we met once. Was friendly, and said she didn’t like to be seen as “the owner” which was a nice change from many places. f you’re wanting to head into town- recommend having your own vehicle as it’s a 400 peso cab ride into Puerto Morelos. Found someone to take us back to property for 300. That would add up quickly if doing multiple times. Simple menu-breakfast was included. Dinners can be had for 150-200 pesos I believe. Was 2 options, 1 at lower price, 1 at higher. That said-we heard changes are coming to the food services soon. (Hi Bill!) Chickens everywhere free range. Pigs in pens. Geese, ducks, guinea pig, hedgehog, multiple friendly dogs. Lovely pool area and lounging zone. Hammocks and beach loungers. Would return for sure, but would bring a rental car next time.
Stayed 2 nights in Jun 2024

2/10 Terrible

Kapil

Travelled with group
Disliked: Amenities
It was terrible .. trust me one hell of scary place .rooms smells like dump yard and u are not alone. U have company with spiders cockrocahes ants inside and wild animals outside ur room 🙏🙏.. the location is really long from city and feels like ancient forest. Trust me dont go for the low price . Even if they offer for free u need to consider twice .. we stayed hardly 4hrs at the place in 4days ..
Stayed 3 nights in Jun 2024

10/10 Excellent

FRANCOIS, Quebec

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Calm and really friendly. The beds are comfortable. We loved the gardens and appreciated the jungle vibe. The hosts are helpful and easygoing. They accepted us on an early (really) arrival. everything was smooth.
Stayed 1 night in Apr 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process was very good!
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I cant say enough good things about this beautiful place. Melanie is incredibly helpful and friendly (and speaks perfect english for those who need that), she has amazing recomendations for things to do in the area. They offer home cooked meals which were AMAZING, probably one of the best meals we had in mexico. Beto is the concierge and was so good at making you feel cared for at all times, and was also hilarious. We felt right at home, and the surrounding jungle was abslutley gorgeous - the sounds at night are straight out of a movie. There are turkeys and pigs and the friendliest dogs in the world on the property. We would absolutley stay here again. The only thing we could complain about would be we didnt end up using the giant soaker tub which we were excited for as there was no warm water, but everything else was so great it hardly mattered. If you are looking for a romantic place to get away from the beach and bustle, Melanie and Beto will make you feel like one of the family.
Stayed 1 night in Mar 2024

10/10 Excellent

stefan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An ACTUAL hidden gem

Blissfully quiet and unique. After a few days in Playa Del Carmen we found this perfect little slice of paradise in the jungle near Puerto Morelos. Decompression initiated! Melanie and the staff were amazing. They guided us to all the right cenotes and helped us make all the right choices during our stay. The room was spacious and comfortable. If you are used to 5 star accommodations this may not suit you. You are truly in the jungles of Mexico. The bird life is amazing. The food is simple and delicious with a truly Mayan flair. We made fast friends with her two dogs. The place is ecologically friendly and the range of travellers we met was diverse and so friendly. The pool is crisp and clean. Perfect to beat the heat and ease the strain of travel. I cannot recommend this place enough. Just dumb luck that we found it. 25 minutes from the beach, and unlike Morelos, nearly mosquito free thanks to the hundreds of nearby cenotes.
Stayed 2 nights in Feb 2024

10/10 Excellent

Marta

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is AWESOME!! EXACTLY what I wanted!! A peaceful retreat from the bs of the world and touristy spots!! Its centrally located making everything i wanted to do so easy to get to!
Stayed 7 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nestled in the jungle just 20 minutes from Puerto morelos, you would have no idea this little villa was nestled away down a dirt road off the main highway. This place is a serious jewel in the rough. The hosts are very down to earth and extremely kind and sweet. Our roon was a basic room but contained everything we needes. The villas look absolutely amazing. The good is great, they have turkeys, chickens and ducks to provide fresh eggs for the gueats. The quiet is unbelievable. Well worth a stay!
Stayed 1 night in Jan 2024

6/10 Okay

Michael

Stayed 2 nights in Dec 2023

2/10 Terrible

Danyel

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
There was mold smell everywhere. It is a hostile situation with a common area it is not a hotel. Melanie was very complaining and not very attentive to her guests whatsoever. The staff would make their breakfast around 7 a.m. and gather and have conversations as there is no rest for the morning. Yes she said breakfast was served every morning but careful if you don't want a banana and some white toast be prepared to pay for your breakfast. Also it is not a restaurant kitchen it is used by the guests as well as people and it is not clean I went to get some jam and the jar was full of mold. Also the morning that they made pancakes not real pancakes mix the syrup on the table had bugs in it. Straight out of the fridge. There was Burns stains all over the curtains in my room as well as a large leak in the bathtub sprayer. The biggest thing was that it's advertised as a safe place for families children and pets it is not my son stepped on a rusty nail on a bridge that resembles a play structure. And we were not even care for at that point. There is no Spa there is no restaurant the bed was comfortable. Cuz I guess I felt like I had to say something nice. Melanie however refused to accept any responsibilities for the conditions of our stay. I would not recommend this place whatsoever there are other places in the jungle not far with much much nicer accommodation and management staff.
Stayed 3 nights in Jan 2022

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got to Playa and the Budget rental car did not have a car for us. Melonie, the property owner, was able to connect us with a car in about an hour! She helped us also plan a snorkeling excursion and gave us advice on cenotes to visit. The food was great! The people were awesome. Staying in the jungle off the beaten path was a great experience for the entire family. We will definitely be back!!!
Stayed 2 nights in Dec 2021

8/10 Good

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brief stay

We mistakenly bought a night because google maps showed hotel by the beach when in reality, it was about 20 minutes away from the beach, aside from that, staff was very friendly. Something many people may like about this place is that it is located in the forest
Stayed 2 nights in May 2021

4/10 Poor

Sonya

Disliked: Staff & service
Communicated with staff on pre arrangements and asked about how to find the hotel. Hotel returned an email that said not to use google maps and they would send me directions. I followed up with 3 requests asking for directions. Search gave no info either. We ended up having to find another hotel. Poor communication.
Stayed 1 night in Nov 2019

10/10 Excellent

Laurent

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super hôtel pour se dépayser. Accuiel parfait. Nous avons adoré
Stayed 2 nights in Jul 2025

10/10 Excellent

pascal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Roots propre et sympa

Alors, on est venu en mode un peu roots, on ne cherchait pas le luxe. C’est un hotel étapes super sympa, baigné dans la jungle. Alors oui il y a des animaux et des insectes, c’est normal, et surtout très sympa ! L’accueil est cordial et le personnel fait tout pour que vous passiez un bon moment. Endroit simple et cosy, et a 40eu la chambre, c’est une affaire !
Stayed 1 night in Jul 2025