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AVA Resort All Oceanfront - All Inclusive

5.0 star property
Luxury resort on the beach, with 6 outdoor pools

Photo gallery for AVA Resort All Oceanfront - All Inclusive

Free minibar, in-room safe, desk, blackout curtains
Exterior
Restaurant
Oceanfront F&F | View from room
Free minibar, in-room safe, desk, blackout curtains

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast included
The current price is AU$911
includes taxes & fees
19 Nov - 20 Nov

Explore the area

View map
Blvd. Kukulcán 25.3, Zona Hotelera, Cancun, QROO, 77500
  • Place, Riviera Cancun Golf Resort
    ‪3 min drive‬
  • Place, Moon Palace Golf Club
    ‪8 min drive‬
  • Place, Delfines Beach
    ‪14 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪14 min drive‬

Room options

View all photos for Oceanfront Two Queen Beds

Free minibar, in-room safe, desk, blackout curtains

Oceanfront Two Queen Beds

9.0 out of 10
Wonderful
(22 reviews)

Highlights

Private outdoor hot tub
Air conditioning
Free minibar items
LED TV
Separate bedroom
Blackout curtains
Private bathroom
Hairdryer
  • 43 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Panoramic Suite Two-Bedroom King & King

Free minibar, in-room safe, desk, blackout curtains

Panoramic Suite Two-Bedroom King & King

Highlights

Private outdoor hot tub
Air conditioning
Dining table
Free minibar items
LED TV
2 bedrooms
Blackout curtains
Private bathroom
  • 123 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for F&F Sundeck Suite

Free minibar, in-room safe, desk, blackout curtains

F&F Sundeck Suite

8.8 out of 10
Excellent
(8 reviews)

Highlights

Private outdoor hot tub
Air conditioning
Free minibar items
LED TV
Blackout curtains
Private bathroom
Hairdryer
Rainfall showerhead
  • 59 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Panoramic Suite Two-Bedroom

Free minibar, in-room safe, desk, blackout curtains

Panoramic Suite Two-Bedroom

Highlights

Separate dining area
Private outdoor hot tub
Air conditioning
Dining table
Free minibar items
LED TV
2 bedrooms
Blackout curtains
  • 122 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 Queen Bed and 1 King Bed

View all photos for Oceanfront F&F

Free minibar, in-room safe, desk, blackout curtains

Oceanfront F&F

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Private outdoor hot tub
Air conditioning
Free minibar items
LED TV
Blackout curtains
Private bathroom
Hairdryer
Rainfall showerhead
  • 57 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Penthouse-Suite One-Bedroom

Free minibar, in-room safe, desk, blackout curtains

Penthouse-Suite One-Bedroom

Highlights

Separate dining area
Private outdoor hot tub
Air conditioning
Dining table
Free minibar items
LED TV
Separate bedroom
Blackout curtains
  • 126 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Oceanfront Central Suite

Free minibar, in-room safe, desk, blackout curtains

Oceanfront Central Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Private outdoor hot tub
Air conditioning
Dining table
Free minibar items
LED TV
Blackout curtains
Private bathroom
  • 155 sq m
  • Ocean view
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Queen Beds

View all photos for Gala Oceanfront Suite Two-Bedroom

Free minibar, in-room safe, desk, blackout curtains

Gala Oceanfront Suite Two-Bedroom

Highlights

Separate dining area
Private outdoor hot tub
Air conditioning
Dining table
Free minibar items
LED TV
2 bedrooms
Blackout curtains
  • 126 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 Queen Bed, 1 Double Sofa Bed and 1 King Bed

View all photos for Oceanfront Couples

Free minibar, in-room safe, desk, blackout curtains

Oceanfront Couples

Highlights

Private outdoor hot tub
Air conditioning
Free minibar items
LED TV
Blackout curtains
Private bathroom
Hairdryer
Rainfall showerhead
  • 45 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Oceanfront King Accesible

Oceanfront King Accesible

Oceanfront King Accesible

Highlights

Private outdoor hot tub
Air conditioning
Free minibar items
LED TV
Separate bedroom
Blackout curtains
Private bathroom
Hairdryer
  • 43 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Central Oceanfront

Free minibar, in-room safe, desk, blackout curtains

Central Oceanfront

Highlights

Private outdoor hot tub
Air conditioning
Free minibar items
LED TV
Blackout curtains
Private bathroom
Hairdryer
Rainfall showerhead
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Suite Three-Bedroom

Free minibar, in-room safe, desk, blackout curtains

Panoramic Suite Three-Bedroom

Highlights

Separate dining area
Private outdoor hot tub
Air conditioning
Dining table
Free minibar items
LED TV
3 bedrooms
Blackout curtains
  • 167 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 8
  • 1 Queen Bed and 2 King Beds

View all photos for Panoramic Suite Four-Bedroom

Free minibar, in-room safe, desk, blackout curtains

Panoramic Suite Four-Bedroom

Highlights

Separate dining area
Private outdoor hot tub
Air conditioning
Dining table
Free minibar items
LED TV
4 bedrooms
Blackout curtains
  • 166 sq m
  • 4 bedrooms
  • Ocean view
  • Sleeps 12
  • 1 Double Sofa Bed, 2 Queen Beds and 2 King Beds

View all photos for Gala Oceanfront Suite One-Bedroom

Free minibar, in-room safe, desk, blackout curtains

Gala Oceanfront Suite One-Bedroom

Highlights

Separate dining area
Private outdoor hot tub
Air conditioning
Dining table
Free minibar items
LED TV
Separate bedroom
Blackout curtains
  • 86 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Oceanfront King

Free minibar, in-room safe, desk, blackout curtains

Oceanfront King

9.2 out of 10
Wonderful
(37 reviews)

Highlights

Private outdoor hot tub
Air conditioning
Free minibar items
LED TV
Separate bedroom
Blackout curtains
Private bathroom
Hairdryer
  • 43 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Penthouse-Suite Two-Bedroom

Free minibar, in-room safe, desk, blackout curtains

Penthouse-Suite Two-Bedroom

Highlights

Separate dining area
Private outdoor hot tub
Air conditioning
Dining table
Free minibar items
LED TV
2 bedrooms
Blackout curtains
  • 168 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

Double Room Deluxe with Sea View

8.0 out of 10
Very good
(3 reviews)
  • 43 sq m
  • Sleeps 4

Quadruple Room Deluxe with Sea View

8.0 out of 10
Very good
(1 review)
  • 43 sq m
  • Sleeps 4

Double Suite Superior with Sea View

  • 46 sq m
  • Sleeps 2

Double Suite Superior with Sea View

  • 55 sq m
  • Sleeps 2

Family Suite -5 guests- Superior with Sea View

  • 57 sq m
  • Sleeps 5

Family Suite -5 guests- Superior with Sea View

  • 59 sq m
  • Sleeps 5

Double Suite Luxury With Sea View

  • 84 sq m
  • Sleeps 2

Family Suite -6 guests- Luxury with Sea View

  • 127 sq m
  • Sleeps 6

Quadruple Suite Luxury with Sea View

  • 124 sq m
  • Sleeps 4

Family Suite -6 guests- Luxury with Sea View

  • 124 sq m
  • Sleeps 6

Family Suite -8 guests- Luxury with Sea View

  • 167 sq m
  • Sleeps 8

Family Room -8 Guests- Luxury With Sea View

  • 167 sq m
  • Sleeps 12

Family Room -6 guests- Luxury with Sea View

  • 155 sq m
  • Sleeps 6

Family Suite -6 guests- Luxury with Sea View

  • 170 sq m
  • Sleeps 6

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About the area

Cancun

A luxury stay in Cancun awaits you at AVA Resort All Oceanfront - All Inclusive. You'll be 3 km (1.9 mi) from Riviera Cancun Golf Resort and 8.8 km (5.5 mi) from Delfines Beach. Highlights at this all-inclusive resort include 14 restaurants, 6 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, sports massages, hydrotherapy and mani/pedis along with access to the sauna. With 2 poolside bars and 4 lounge bars to choose from, you can enjoy a drink at the resort. Spend the day at the beach and enjoy the on-site free water park, nightclub and free kids' club. Business amenities include meeting rooms and a conference centre. Other amenities include free Wi-Fi in public areas, a gym and a children's swimming pool. Each morning free full breakfast is offered between 7:00 AM and noon. There's also the convenience of free valet parking. .Sights within a 20-minute drive of this 5-property class Cancun resort include Moon Palace Golf Club and La Isla Shopping Mall.
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What's nearby

  • Riviera Cancun Golf Resort - 3 min drive - 1.1 km
  • Moon Palace Golf Club - 8 min drive - 3.5 km
  • Delfines Beach - 14 min drive - 10.9 km
  • Xoximilco - 14 min drive - 9.1 km
  • La Isla Shopping Mall - 23 min drive - 19.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 15 min drive

Restaurants

  • ‪Grand Lobby Bar - ‬18 min drive
  • ‪Lobby Bar - ‬19 min drive
  • ‪Copal - ‬1 min walk
  • ‪At Kita - ‬1 min walk
  • ‪Black Iron - ‬1 min walk

About this property

AVA Resort All Oceanfront - All Inclusive

Luxury resort on the beach, with 6 outdoor pools
AVA Resort All Oceanfront - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of AVA Resort All Oceanfront - All Inclusive, you'll find a full-service spa, a complimentary water park, and 6 outdoor swimming pools. There are 14 restaurants and 2 coffee shops/cafes on site. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 4 bars/lounges. Free breakfast is served daily. Public spaces have free WiFi.

A children's pool, a nightclub, and a fitness centre are also featured at the luxury AVA Resort All Oceanfront - All Inclusive. Valet parking is free.

Smoking is allowed in designated areas at this 5-star Cancun resort.

  • 1622 guestrooms or units
  • 9 levels
  • 2 buildings
  • 14 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 4 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • Built in 2024
  • Full breakfast (free)
  • Nightclub
  • Kid's club (free)
  • Umbrellas for the pool
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • ATM
  • Smoking in designated areas
AVA Resort All Oceanfront - All Inclusive offers 1622 air-conditioned accommodations, which are accessible via exterior corridors, and features outdoor private hot tubs and tablet computers. 65-inch LED televisions come with cable channels and pay-per-view films. Espresso makers and free minibar items are provided. Bathrooms include baths or showers with a rainfall showerhead, bathrobes and hairdryers.

This Cancun resort provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and safes, as well as telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 10 treatment rooms. Services include deep-tissue massages, sports massages, facials and body wraps. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to noon
  • 14 restaurants
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 2 swim-up bars
  • 4 bars/lounges

Things to do

  • 18-hole adjacent golf course
  • 5 outdoor pickleball courts
  • 6 outdoor pools
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Paddleboard
  • Shopping centre

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Outdoor furniture
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • Area rugs in public areas
  • No lift
  • Tile flooring in public areas
  • Tile flooring in room

More

  • 2 buildings
  • 9 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2024
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch LED TV with cable channels
  • Pay films
  • Tablet computer

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free stocked minibar
  • Meal delivery service
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Electrical adapters
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at AVA Resort All Oceanfront - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a smoke detector and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Frequently asked questions

What is the cancellation policy at AVA Resort All Oceanfront - All Inclusive?

AVA Resort All Oceanfront - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at AVA Resort All Oceanfront - All Inclusive?

As of 25 Oct 2025, prices found for a 1-night stay for 2 adults at AVA Resort All Oceanfront - All Inclusive on 19 Nov 2025 start from AU$911.42, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at AVA Resort All Oceanfront - All Inclusive?

Yep, AVA Resort All Oceanfront - All Inclusive has free valet parking.

Are there any beaches close to AVA Resort All Oceanfront - All Inclusive?

The closest beach to AVA Resort All Oceanfront - All Inclusive is Delfines Beach (7 km).

Is there a spa on site at AVA Resort All Oceanfront - All Inclusive?

Yep, there is an onsite spa at AVA Resort All Oceanfront - All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as sports massages.

Does AVA Resort All Oceanfront - All Inclusive have a pool?

AVA Resort All Oceanfront - All Inclusive has 6 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at AVA Resort All Oceanfront - All Inclusive?

AVA Resort All Oceanfront - All Inclusive features 2 poolside bars, 6 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, 24-hour room service and free minibar items.

What makes AVA Resort All Oceanfront - All Inclusive a romantic place to stay?

A hot tub and 24-hour room service, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at AVA Resort All Oceanfront - All Inclusive.

Is AVA Resort All Oceanfront - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and an arcade, it's no surprise that AVA Resort All Oceanfront - All Inclusive is a hit with families.

Are there hot tubs in the rooms at AVA Resort All Oceanfront - All Inclusive?

Yep, all rooms come with private hot tubs.

Does AVA Resort All Oceanfront - All Inclusive serve breakfast?

Yep, free full breakfast is on offer daily from 7:00 AM to noon.

Is there a free airport shuttle available at AVA Resort All Oceanfront - All Inclusive?

No, AVA Resort All Oceanfront - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at AVA Resort All Oceanfront - All Inclusive?

Relax with a coldie at the 2 poolside bars or 4 lounge bars, and grab a meal at AVA Resort All Oceanfront - All Inclusive's 14 restaurants.

What time are check-in & check-out at AVA Resort All Oceanfront - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at AVA Resort All Oceanfront - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at AVA Resort All Oceanfront - All Inclusive?

There is a golf course next to AVA Resort All Oceanfront - All Inclusive.

Reviews

AVA Resort All Oceanfront - All Inclusive Reviews

8.4

Very good

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 351 out of 601 reviews
Rating 8 - Good. 110 out of 601 reviews
Rating 6 - Okay. 65 out of 601 reviews
Rating 4 - Poor. 32 out of 601 reviews
Rating 2 - Terrible. 43 out of 601 reviews

Reviews

10/10 Excellent

Leena

Stayed 5 nights in Jul 2025

10/10 Excellent

Ilir

Liked: Cleanliness, staff & service, property conditions & facilities
Every was perfect!
Stayed 6 nights in Jul 2025

10/10 Excellent

Yohannes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall service was a great experience.
Stayed 5 nights in Jul 2025

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ava is amazing it’s like staying inside of a mall that has everything you can want and more! My family and I stayed for 3 nights after staying at Hyatt Ziva and we all said Ava was the best stay for us. We will be back and we had our own Butler concierge to assist us with our needs during our stay!
Stayed 1 night in Jul 2025

8/10 Good

Lisette L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great if you are just looking for R&R in a beautiful setting. We stayed Mon, 7/14 to Sat, 7/19. Although we requested a reservation to the Black Iron as soon as we arrived, we were unable to get into it as it was fully booked all week. The resort is currently in a soft open status, meaning 550 of their 1800 rooms are not being booked yet, so it will only get harder to get into. A second steakhouse should be opened to accommodate a resort of this size. Things to consider: no ceiling fans in the bathrooms, there is just a slider door to the main bathroom & a swing door to the toilet, causing a lack of privacy as sound echoes throughout the room. Also the mirrors fog up quickly when the shower is in use making it hard for multiple people to get ready at once. My 14yr old was excited to enjoy the teen club, however she didn't want to stay or participate in their activities as there were mostly boys & only 1 or 2 girls there, & they weren’t her age. There were many female teens at the property, but the club & its activities were not properly promoted. For example, we stayed at another resort & the teen club leaders invited all new teens each day to participate in their activities. The teen club leaders would introduce themselves to families at the pool, etc & get them excited about upcoming activities. Butler service: our butler JJ was not very responsive. Lastly, the beach was not available to swim in. We loved the obstacle course, paddle boarding, & water park.
Stayed 5 nights in Jul 2025

10/10 Excellent

Dianellys Arcia

Liked: Cleanliness, staff & service, property conditions & facilities
Todo perfecto comida bebida limpieza un buen trabajo de todo el personal gracias
Stayed 6 nights in Jul 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and staff were amazing. Will definitely return. Only issue was with the condition of the beach. Too much seaweed but it's an ongoing problem in many places including Miami.
Stayed 3 nights in Jul 2025

8/10 Good

Surinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort facilities are amazing. Food is very good. Low on entertainment and seaweed smell is awful. Airplane noise every 5 to 10 minutes. Overall stay was very good.
Stayed 7 nights in Jul 2025

6/10 Okay

Monique

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We recently stayed at your property from and feel compelled to share our experience, which was sadly well below expectations. Check‑in & Dinner Reservation Upon arrival, check‑in took nearly one hour, causing us to miss our dinner reservation. When we requested to secure a later slot, staff couldn’t guarantee it—this was very frustrating after such a long wait. Room Malfunctions & Maintenance Our original room had multiple issues: Our Safe did not work, the sink malfunctioned The managers arranged an upgrade the next day, but the new room was equally dysfunctional Balcony/patio lights remained out, Toilet failed I had to call four times in one day to request assistance—and even then, each response was slow or inadequate. Lastl was the Lack of Hospitality: Housekeeping never refilled our towels or bottled water, even after several reminders. On the last day, we placed a room service order that never arrived, and no one followed up. Overall, it felt like staff were more focused on tips than genuine service, and the resort lacked hospitality, excitement, and attentiveness. Small issues became large inconveniences because the team failed to proactively care. Given the severity and multi‑department nature of these issues—front desk, maintenance, On the last day, we placed a room service order that never arrived, and no one followed up. We were here in march of same year 2025 and let me tell you the service was so much better!
The beach isn’t clearer!
The seaweed is strong during this time cause a very horrible odor throughout the resort!
This was the steak house food!
Stayed 5 nights in Jul 2025

8/10 Good

Ania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó el hotel, si no estás buscando una playa linda te va a encantar
Stayed 7 nights in Jul 2025

4/10 Poor

Jawari Calvo

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Bad service
Stayed 4 nights in Jul 2025

10/10 Excellent

Shakeidra, Fort Lauderdale

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel!
Stayed 4 nights in Jul 2025

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

Josue Mayorga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The treatment since the beginning was excellent, we became a legendary club members.
Stayed 7 nights in Jul 2025

10/10 Excellent

Jacqueline

Stayed 4 nights in Jul 2025

10/10 Excellent

Gurneet

Stayed 7 nights in Jul 2025

10/10 Excellent

Linet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smell of algae and overall algae situation on the beach in entire cancun
Stayed 5 nights in Jul 2025

6/10 Okay

Claire

Stayed 2 nights in Jul 2025

10/10 Excellent

Dunia Mercedes

Stayed 7 nights in Jul 2025

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, amenities
El buffe no está bueno necesita más variedad de productos no había banana , y muy poca variedad de frutas el servicio es muy bueno
Stayed 7 nights in Jul 2025

10/10 Excellent

AHMAD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at AVA for 6 nights with my family, we just got back, and this is how our experience was. We have been to Mexico so many times and stayed at different resorts everytime. AVA toped all of them and that's the honest truth. From the moment we arrived the warm welcome, and check in process, and accommodating some of our requests, made us feel we made the right choice booking at AVA. The resort is beautiful, and all the rooms are ocean view. Never do u have to look for chairs by the pool, there is plenty, and you dont have to worry about towels either. Everyone is very nice and they do everything they can to make your stay joyful. The restaurants are amazing from service to the actual food. Even the food selection at the buffet is amazing. I have special shout out to the following who truly made an impact on our stay. Angel liborio He was our Bell Man, he was amazing by giving us tips on the hotel and helped us with everything we needed. Leonardo and Roger The bartenders at the bar next to the Black Iron Those guys give you entertainment while making you the best drinks . Alex, Alex, and Carmen who are in charge of the water activities. Not only they would remember you and your names but they make sure to get to know you on a personal level which made even our kids very comfortable and enjoyed the activities. Overall I highly recommend AVA Resorts and I would definitely book it again.
Stayed 6 nights in Jul 2025

2/10 Terrible

jasmina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I was genuinely excited to stay at what was advertised as a 5-star, brand-new resort. Unfortunately, my experience was disappointing from the moment we arrived. The resort is still under construction, and even the areas that are supposedly completed are already showing serious wear and tear. The construction quality is clearly cheap — things are falling apart before the resort is even fully open. Our room was clean and housekeeping did a great job, but the rooms already have visible dents, dings, and signs of poor maintenance. The hallways smelled awful, likely due to the carpet absorbing moisture from the nearby pools. It had a strong, moldy odor that was hard to ignore. The restaurant experience was equally underwhelming. The reservation process is a hassle — you basically need to book before you even arrive because day-of availability is non-existent. The steakhouse was mediocre, the French restaurant was so bad I left hungry (the shrimp cocktail smelled off, oysters were unavailable, and the remaining options were disappointing). The Italian restaurant was the best — mostly thanks to our excellent waiter. The Mediterranean spot had decent appetizers, but the main dishes were terrible. As for the pools — they were not well-maintained. Lounge chairs were constantly dirty, often covered in bird droppings, and staff around the pool were not attentive. The food offered poolside tasted like it came straight from a microwave. I will not book Ava ever again
Stayed 7 nights in Jul 2025

10/10 Excellent

eddy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
everything was excelent
Stayed 4 nights in May 2025

10/10 Excellent

Erick

Stayed 4 nights in Jul 2025