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4.1 out of 5

"The staff were lovely and friendly, great place to stay " More

By a verified traveller on Fri 27 May 2022

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Hotel Description

Queanbeyan Motel places you in the heart of Canberra, within a 15-minute walk of Trinculo Place Park and 2.7 km (1.7 mi) from Superkarts Go Karts. Highlights at this motel include in-room free WiFi, free Internet, and LCD TVs.

You can enjoy cable TV, coffee/tea makers, and ceiling fans, featured in all 28 rooms. In-room dining is easy with amenities like refrigerators, microwaves, and room service. Hair dryers, phones, and free toiletries are also available.

This pet-friendly motel offers free WiFi in public areas, a terrace, and a garden. Added amenities include barbecue grills. There's also the convenience of free self parking.

With a stay at this 3.5-star Queanbeyan motel, you'll be 13.3 km (8.2 mi) from Canberra Hospital and 16.1 km (10 mi) from Civic Square.

King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$121* Per night/room 27 Jun. - 28 Jun.

King + Double

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe King

Bed Count 1 King Bed Maximum Occupancy 2 Max

King + 2 Single Beds

Bed Count 1 King Bed Maximum Occupancy 4 Max

King + 1 Single

Bed Count 1 King Bed Maximum Occupancy 3 Max

Queanbeyan Motel ratings based on 314 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Queanbeyan Motel

Everyone (187) Couples (61) Business (4) Family (55)
5 out of 5
The staff were lovely and friendly, great place to stay

Posted by on 27 May 2022

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Comment from Hotel Management

10 Jun. 2022 by Jenny

Thank you Nikki for your positive review. We are glad that you enjoyed your stay. Looking forward to welcoming you in the future.

4 out of 5
Comfortable bed, hot water, quiet. Good sized room with couch and table and chairs, microwave and fresh milk.

Posted by on 22 May 2022

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Comment from Hotel Management

10 Jun. 2022 by Jenny

Thank you Suzanne for taking the time to review our motel. Looking forward to welcoming you in the future.

5 out of 5
Really lovely lady on reception. Welcomed me. Offered fresh milk for tea/coffee .

Posted by on 8 May 2022

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Comment from Hotel Management

8 May 2022 by Jenny

Thank you Debra, for taking the time to review our motel. We certainly appreciate your feedback.

5 out of 5
Excellent service, very clean and well presented. Property showing its age a little .

Posted by on 1 May 2022

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Comment from Hotel Management

1 May 2022 by Jenny

Thank you Clive, for taking the time to review our motel. We appreciate your feedback.

1 out of 5
This has been by far THE WORST hotel I have ever stayed at. The other guests (a family we think) who had rooms both next to us and above us were loud, drinking and playing music for 5 hours straight. The walls are paper thin and you can hear everything down to when someone else turns on a tap. There was a gap under the door and a massive gap in the bathroom window which could not be closed as it was fixed - both letting in cold draughts through the room. The room itself was fine and expected for a hotel, but the noise and lack of assistance from the owner/manager was beyond frustrating. There was no number listed near the room phone to call the night manager. I went to reception at 1am to find someone to assist and it was empty. I also texted the mobile number they used to call me and there was no answer. We were exhausted from unpacking on trip one of two for an interstate move and expected a peaceful nights rest. The manager was rude and refused a refund the next day even though we did all we could to reach them to resolve the issues. I would not recommend staying there at all and regret not staying at my regular in Canberra for the extra 20minute drive (rather then the extra 5 hours through the night to get home). For the price you pay, there are many other hotels more comfortable, warm and quiet then this place.

Posted by on 26 Apr. 2022

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Comment from Hotel Management

26 May 2022 by Jenny

Hi Elizabeth, I understand how you felt: you were very tired after moving houses but noises from other rooms disturbed you and ruined your plan of a restful night. We texted you regarding your late check in and you had our number to call. Outside reception there is also an intercom that connected to night manager. For 5 hours of noise disturbance, you could have knocked at the door of the noisy people's room or called our number or called the police but none of these happened and you just texted our phone or walked to the office. Our night manager will attend to phone calls during the night but not the text message. We do our best to make our guest comfortable and have a great stay. It was unfortunate that we were not alerted to the noise disruption that you were affected by. We think it is unfair to label a hotel the worst hotel simply out of your own frustration thus the late response from us.

5 out of 5
Super friendly staff, easy check in, clean and neat, great place to stay

Posted by on 18 Apr. 2022

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Comment from Hotel Management

25 Apr. 2022 by Jenny

Thank you Peter for taking your time to review our motel. We are glad that you enjoyed your stay with us. Looking forward to welcoming you in the future.

5 out of 5
Friendly and helpful staff. It has all we expect. No surprise and we will come back next time.

Posted by on 16 Apr. 2022

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Comment from Hotel Management

16 Apr. 2022 by Jenny

Thank you Wenqing for taking the time to review our motel. We are glad that you enjoyed your stay with Queanbeyan Motel. Looking forward to welcoming you in the future.

4 out of 5
Our room was spacious and well appointed. Clean, updated bathroom. The bed itself as well as the pillows were very comfortable. We were able to rest very comfortably.

Posted by on 11 Apr. 2022

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Comment from Hotel Management

15 Apr. 2022 by Jenny

Thank you Paul for your positive review. We are glad that you enjoyed your stay with Queanbeyan Motel. Looking forward to welcoming you in the future.

5 out of 5
Clean, good value and close to town

Posted by on 23 Mar. 2022

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Comment from Hotel Management

23 Mar. 2022 by Jenny

Thank you Karon for taking the time to review our motel. We are glad that you enjoyed your stay. Looking forward to welcoming you in the future.

4 out of 5
The fridge was not cold.

Posted by on 25 Feb. 2022

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Comment from Hotel Management

25 Feb. 2022 by Jenny

Hi Tracey and Shane, Sorry to know now that your fridge was not cold. We could have fixed or replaced your fridge if you told us. Always communicate with us what you need and we'll do our best to accommodate you. Looking forward to welcoming you in the future.

Property Features

Queanbeyan Motel offers its guests a terrace, barbecue grills, and a garden. Public spaces have free WiFi. Free self parking is available. This 3.5-star Canberra motel is smoke free.

  • 28 guestrooms or units
  • Front desk (limited hours)
  • Terrace
  • Garden
  • BBQ grill(s)
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Queanbeyan Railway Station (0.5 km / 0.3 mi)
  • Parking: Free self parking

Room Amenities

Queanbeyan Motel offers 28 air-conditioned accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and complimentary toiletries. This Canberra motel provides complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

The front desk is open daily from 7:30 AM - 8:00 PM. If you are planning to arrive after 8:30 PM please contact the property in advance using the information on the booking confirmation. Guests will receive lockbox information.

The front desk at this property is open daily from 7:30 AM - 8:00 PM.
Guests arriving after 8:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: AUD 12 per pet, per day, plus a deposit of AUD 200 per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 18 lbs)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Pets allowed in specific rooms only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Security system
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: AUD 200 per stay
  • Pet fee: AUD 12 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Wallaby Motel Queanbeyan
  • Wallaby Motel
  • Wallaby Queanbeyan
  • Queanbeyan Motel Motel
  • Queanbeyan Motel Queanbeyan
  • Queanbeyan Motel Motel Queanbeyan

You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.