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3.9 out of 5

"Clean, comfortable, dog friendly. But you gelt a room, and that’s it! " More

By a verified traveller on Sun 15 Jan 2023

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Hotel Description

Ibis Styles Canberra Tall Trees puts you in the heart of Canberra, within a 20-minute stroll of Mount Ainslie Nature Reserve and Corroboree Park. Highlights at this motel include in-room free WiFi and free Internet.

This business-friendly motel offers free WiFi in public areas, barbecue grills, and express check-in. Other amenities include laundry facilities, express check-out, and dry cleaning/laundry services. Bring your pet along and take advantage of this property's pet-friendly amenities including food and water bowls and litter boxes. There's also the convenience of free self parking.

Places within a 30-minute walk of this 3.5-star Ainslie motel include Netball ACT and Mount Ainslie.

Standard Queen Room - 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$164* Per night/room 6 Feb. - 7 Feb.

Family Room, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Queen with Bunk Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Twin Room, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Room, 1 Queen Bed with Sofa bed, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

ibis Styles Canberra Tall Trees ratings based on 510 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for ibis Styles Canberra Tall Trees

Everyone (347) Couples (38) Business (1) Students (1) Family (99)
4 out of 5
Clean, comfortable, dog friendly. But you gelt a room, and that’s it!

Posted by on 15 Jan. 2023

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Comment from Hotel Management

18 Jan. 2023 by George Wenur

Dear Yvonne,We very much appreciate your comments regarding your stay at the ibis Styles Tall Trees. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,George WenurGeneral Manager

4 out of 5
Quiet, convenient

Posted by on 27 Dec. 2022

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Comment from Hotel Management

30 Dec. 2022 by George Wenur

Dear Phil,We very much appreciate your comments regarding your stay at the ibis Styles Tall Trees. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,George WenurGeneral Manager

4 out of 5
Check in was easy and the room etc was very good Facilities and cleanliness was excellent

Posted by on 2 Dec. 2022

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Comment from Hotel Management

5 Dec. 2022 by George Wenur

Good afternoon,Thank you for taking the time to provide us with feedback regarding your recent stay at Ibis Styles Canberra Tall Trees - we greatly appreciate it!We are thrilled to hear you had a great stay and we hope to see you again next time you come to Canberra!Kind regards,George WenurGeneral Manageribis Styles Canberra Tall Trees

4 out of 5
?

Posted by on 12 Nov. 2022

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Comment from Hotel Management

16 Nov. 2022 by George Wenur

Dear Bruce,Thank you for taking the time to provide us with the rating regarding your recent stay at Ibis Styles Canberra Tall Trees - we greatly appreciate it!We are glad to hear that you had a good stay and we hope to see you again so that we can provide the very best experience that Tall Trees can offer!Kind regards,George WenurGeneral Manager

1 out of 5
Double room booked, double bed, single bed and double bunks. Double room, one chair. No plates. Air con didn't work. No toilet brush, shower needs regrouting. 4pm checked in, piles of dirty linen in the corridors. Stayed here over the years, standard slipped extremely, never again. Dining room closed and not told at check in. Typical of motels run by cultures with different standards. Increased price, lower offering.

Posted by on 11 Nov. 2022

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Comment from Hotel Management

16 Nov. 2022 by George Wenur

Dear John,Thank you for taking the time to tell us about your experience at the Ibis Styles Canberra Tall Trees. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Tall Trees, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,George WenurGeneral Manager

3 out of 5
We always stay here in another part of the motel and it was was always really great which is why we kept returning. This time we were just inside the actual building. The room was old, there was mould in bathroom. Patched carpet. Bed hard and horrible, cobwebs. Really disappointed.

Posted by on 5 Nov. 2022

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Comment from Hotel Management

6 Nov. 2022 by George Wenur

Dear Heidi,Thank you for taking the time to tell us about your experience at the Ibis Styles Canberra Tall Trees. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Tall Trees, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,George WenurGeneral Manager

4 out of 5
Room was clean. Shower was spitting everywhere. No brekkie/dining options. Reception was giving mixing messages how to reach shopping area

Posted by on 2 Nov. 2022

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Comment from Hotel Management

6 Nov. 2022 by George Wenur

Dear Lieve,Thank you for taking the time to tell us about your experience at the Ibis Styles Canberra Tall Trees. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Tall Trees, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,George WenurGeneral Manager

4 out of 5

Posted by on 27 Oct. 2022

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5 out of 5
Great location and good price. This is a quiet are convenient to shopping and the heart of Canberra

Posted by on 17 Oct. 2022

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Comment from Hotel Management

18 Oct. 2022 by George Wenur

Dear Kim,We very much appreciate your comments regarding your stay at the ibis Styles Tall Trees. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,George Wenurgeneral Manager

1 out of 5
The room was very expensive for what I received. The room would be a usual motel style room for 120 to 150per night, The room was also accessible which i don't require. I did approach the reception and the 2 gentlemen stated that I didn't pay that amount of money because it was accessible it was for the room only. I stated would you pay 268.00 per night for a supposed to be 4 stars. Both gentlemen looked at me and said we only work here. I was not impressed taking this complaint further.

Posted by on 10 Oct. 2022

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Comment from Hotel Management

11 Oct. 2022 by George Wenur

Dear Kim,Thank you for taking the time to tell us about your experience at the ibis Styles Tall Trees. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Tall Trees, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,George WenurGeneral Manager

About the ibis Styles Canberra Tall Trees

Location 21 Stephen Street, Ainslie, ACT 2602

Property Features

Ibis Styles Canberra Tall Trees offers its guests tour/ticket assistance, barbecue grills, and laundry facilities. WiFi and wired Internet are free in public spaces. The eco-friendly ibis Styles Canberra Tall Trees also features dry cleaning/laundry services, express check-in, and express check-out. Self parking is free. This 3.5-star Canberra motel is smoke free.

  • 83 guestrooms or units
  • 2 levels
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • BBQ grill(s)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Train station: Kingston Canberra Station (9.1 km / 5.6 mi)
  • Parking: Free self parking

Room Amenities

Ibis Styles Canberra Tall Trees offers 83 air-conditioned accommodations with minibars and safes. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Flat-screen televisions are featured in guestrooms. Housekeeping is provided daily.

  • Minibar
  • Flat-screen television
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Desk chair

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6:00 PM

Special check-in instructions:

The front desk is open daily from 8:00 AM - 6:00 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 6:00 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: AUD 60 per accommodation, per stay
  • Food and water bowls and litter boxes are available
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Children stay free
  • Caters to LGBTQ guests
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free: Maximum age 1
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: AUD 60 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: AUD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Tall Trees Canberra Hotel Ainslie
  • Tall Trees Canberra Ainslie
  • Tall Trees Canberra
  • ibis Styles Canberra Tall Trees Motel
  • ibis Styles Canberra Tall Trees Ainslie
  • ibis Styles Canberra Tall Trees Motel Ainslie

You should know

  • This motel caters to LGBTQ guests.
  • Up to 2 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.