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ibis Styles Canberra Tall Trees

3.5-star property
21 Stephen Street, Ainslie, ACT 1800 796 370
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3.9 out of 5
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See all 507 wotif Reviews

"We were very impressed with the room and staff at the ibis Styles Canberra Tall Trees Hotel. The only disappointment was the fact that the bistro was ... " More

By a verified traveller on Mon 08 May 2023

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Hotel Description

Ibis Styles Canberra Tall Trees places you in the heart of Canberra, within a 15-minute walk of Mount Ainslie Nature Reserve and 2.2 km (1.3 mi) from Netball ACT. Highlights at this motel include in-room free WiFi and free Internet.

This pet-friendly motel offers free WiFi in public areas, barbecue grills, and express check-in. Other amenities include laundry facilities, express check-out, and dry cleaning/laundry services. Bring your pet along and take advantage of this property's pet-friendly amenities including food and water bowls and litter boxes. There's also the convenience of free self parking.

With a stay at this 3.5-star Ainslie motel, you'll be 2.4 km (1.5 mi) from Mount Ainslie and 2.7 km (1.7 mi) from Canberra Centre.

Standard Queen Room - 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$112* Per night/room 12 Jun. - 13 Jun.

Family Room, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Queen with Bunk Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Twin Room, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Room, 1 Queen Bed with Sofa bed, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

ibis Styles Canberra Tall Trees ratings based on 507 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for ibis Styles Canberra Tall Trees

Everyone (344) Couples (41) Business (1) Students (1) Family (97)
3 out of 5

Posted by on 7 Jun. 2023

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5 out of 5

Posted by on 5 Jun. 2023

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5 out of 5
We were very impressed with the room and staff at the ibis Styles Canberra Tall Trees Hotel. The only disappointment was the fact that the bistro was closed.

Posted by on 8 May 2023

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2 out of 5
Reception was very untrained on our second day we were told not to register for the second day as at 10am all access cards are cancelled so we need to pick up new cards the next day. We did this the male staff member at the desk who had difficulty with English language issued new cards and we left expecting as it was asked for we would chec out in the morning about 7.30 pm we received a phone call to say payment had to be made today, my wife had to dress and go to the office in the rain. Not happy in the morning there was no Hot Water plus an evacuation siren which was a fauls alarn triggered by some faulty wiring. we wont be back anytime soon

Posted by on 5 May 2023

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4 out of 5

Posted by on 24 Apr. 2023

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4 out of 5

Posted by on 8 Apr. 2023

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3 out of 5
Very convenient location, charged a very high pet fee when we arrived which wasn't mentioned on the wotif booking site

Posted by on 25 Feb. 2023

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2 out of 5

Posted by on 19 Feb. 2023

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2 out of 5
Walked into the room it smelled not nice. On one side of the bed, the floor was damp, underneath the bed had not been cleaned there was a bottle cap, a little white pill and it had not been vacuumed for what looked like quite a while. In the bathroom, the towel rack had sharp corners which I didn't realise until I brushed against it getting into the shower and it left a long red scratch across my back. We left the room tidy, and two hours after checking out I got a bank notification saying I'd been charged $10 by tall trees, with no explanation, as we were already leaving Canberra, I tried to call tall trees about 20 times over the course of the morning, no answer, no email, nothing letting me know what the hell we got charged an extra $10 for. They also charge $1700 if the fire alarm goes off in your room, regardless of how it goes off, so you're basically risking $1700 staying there because you have to sign something agreeing to pay it if your fire alarm goes off. $1700. For the fire alarm going off. DEFINITELY never staying here again.

Posted by on 10 Feb. 2023

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4 out of 5
Clean, comfortable, dog friendly. But you gelt a room, and that’s it!

Posted by on 15 Jan. 2023

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Comment from Hotel Management

18 Jan. 2023 by George Wenur

Dear Yvonne,We very much appreciate your comments regarding your stay at the ibis Styles Tall Trees. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,George WenurGeneral Manager

About the ibis Styles Canberra Tall Trees

Location 21 Stephen Street, Ainslie, ACT 2602

Property Features

Ibis Styles Canberra Tall Trees offers its guests tour/ticket assistance, barbecue grills, and laundry facilities. WiFi and wired Internet are free in public spaces. Ibis Styles Canberra Tall Trees also features dry cleaning/laundry services, express check-in, and express check-out. Self parking is free. This 3.5-star Canberra motel is smoke free.

  • 83 guestrooms or units
  • 2 levels
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • BBQ grill(s)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Train station: Kingston Canberra Station (9.1 km / 5.6 mi)
  • Parking: Free self parking

Room Amenities

Ibis Styles Canberra Tall Trees offers 83 air-conditioned accommodations with minibars and safes. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Flat-screen televisions are featured in guestrooms. Housekeeping is provided daily.

  • Minibar
  • Flat-screen television
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Desk chair

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6:00 PM

Special check-in instructions:

The front desk is open daily from 8:00 AM - 6:00 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 6:00 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: AUD 60 per accommodation, per stay
  • Food and water bowls and litter boxes are available
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Children stay free
  • Caters to LGBTQ guests
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free - maximum age 1
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: AUD 60 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: AUD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Tall Trees Canberra Hotel Ainslie
  • Tall Trees Canberra Ainslie
  • Tall Trees Canberra
  • ibis Styles Canberra Tall Trees Motel
  • ibis Styles Canberra Tall Trees Ainslie
  • ibis Styles Canberra Tall Trees Motel Ainslie

You should know

  • This motel caters to LGBTQ+ guests.
  • Up to 2 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.